Martin & Co Manchester Prestwich reviews

★★★★★ 5/5

Google

Excellent work from the shower fitter. Arrived prompt and professionally got on with work. Staff were fantastic to begin with and Barbara the maintenance officer was excellent from the start and even ringing up after job was complete was fantastic. Would give 6 stars. 👍PositiveProfessionalism

Jason · 11 June 2021

★★★★★ 5/5

Google

Throughout all the process they were very attentive and helpful, while being highly responsive. And cannot thank enough Dayna for all the support given, making the move in easy and smooth.

Fábio · 30 January 2023

★★★★★ 5/5

Facebook

I can not recommend Martin & Co Prestwich highly enough. I had a flawless experience. I would especially like to thank Dayna Green, nothing was too much trouble, she truly provided service with a smile.

Avi · 22 August 2017

★★★★★ 5/5

Google

Dayna, was absolutely amazing. Great communication and helped me throughout a troubling period. A big thank you, from myself. You lot were fantastic down in Prestwich! 👏🏽👏🏽 …

Calvin · 25 March 2023

★★★★★ 1/5

Google

I've had to change my review to 1 star because although I successfully sold my property 6 months ago, I've just come to understand that Martin & Co did not pass on any of the property documentation to the buyer's. With the keys I included a bundle of important documents including boiler service history, instructions on how to set up the smart thermostat and guarantees and warranties. I think it is completely inexcusable that this information has been lost or has been left lying around their offices when the address of the property must be all over it. I'll not update my review again unless someone informs me that the missing paperwork has been united with the buyers.

Peter · 5 July 2019

★★★★★ 5/5

Google

Highly recommend Martin and co. Dayna for all the hard work and time spent helping me with right documents to send over. At very stressful time finding flat

Steven · 29 November 2022

★★★★★ 1/5

Facebook

Just been to view a flat I was very excited to see as location perfect for my elderly father. Was met by the rudest most flippant girl I have ever been unfortunate enough to come across. We arrived 5 minutes early to be told I have been calling and calling you and that it was a good job she had turned up. The flat had mould on the lounge windows and tiles in the bathroom. The oven was filthy as was the fridge. Pointed all this out and received a smug reply of the condition of it is reflected in the price whilst the whole 10 minutes we were there she was looking at her watch. I had 6 months rent and a months deposit ready to pay but sadly the agents I really can't be bothered attitude lost them our custom.

Helen · 26 September 2016

★★★★★ 1/5

Facebook

Do not use there letting service they will try everything to keep hold of your deposit I'm out of pocket by £307. We were asked to vacate the property we had rented without issue for 3 years and when we did so they charged us £132 for checking out fees!!!! Then charged us £55 for an oven clean that was not needed (and owner said they would not charge) and then £120 for a garden cut in November!!! And to add salt to the wound none of this work has been carried out as the house was sold!! Legal paperwork is on route to the owner and will be seeking compensation from Martin and co prestwich. If you are going to use them please make sure you get a solicitor to double check all the paperwork before you sign.

Gregg · 25 February 2016

★★★★★ 1/5

Yell

Bad service & no customer service skills

I used Martin & Co letting agents in Feb 2014 and was shocked at the level of service from them. The nightmare all started when my cooker handle broke on my oven after a couple of months, was a very old oven when I moved into the property and at the time of moving in I was assured that it would be replaced. So I rang up to ask if the handle could be fixed I was told by a lady called Shelly she would look into it but in the mean while if I used my oven gloves to open the door when i needed to use the oven. After a few weeks after not hearing anything I rang and asked for an update, she said because it was an old oven she was waiting for the part and again she advised me to carry on using oven gloves to open the door, as she explained that her oven did the same thing a few years back and she had used oven gloves herself. After about another month the toilet seat broke so again I rang to ask if this could be replaced and also chased up the oven handle. About a week or so later two guys came (who didn't look like they knew what they were doing?) they fixed the toilet seat and explained that they couldn't find a replacement handle so tried to glue it on! After the first time of using the oven it fell off so again. I rang up to let them know what had happened and they said since the glue didn't work they would ask the landlord to replace the oven. It finally got done in December (replaced the handle not a new oven) so from Feb-Dec I had to struggle to use the oven. This was just the start of my issues with Martin & Co! After 8 weeks of moving in they did an inspection of the property, during this I raised concerns that the two full length glass doors were not shatter proof and I have two young lads 4 & 2 years old at the time, so was concerned if they ran into one of the doors they could seriously hurt themselves. She went on and explained it was my responsibility to sort this problem out and she couldn't do anything about it. At the time I didn't think this sounded right so I did some research and found out she had lied to me as it was the responsibility of the landlord/agents to make sure this was done. A few weeks later one of the glass doors (upstairs bedroom) began to crack as the door was stiff to open. (another issue I had raised with them) Again I rang to raise the issue with Martin & Co, again they tried to tell me it was up to me to sort out so I explained that I had looked into it and it was their responsibility to maintain the doors and make sure it is up to building standards. She seemed angry that I had looked into this and found the information out. She said she would look into this and get back to me and until it was fixed to not close the door, so I explained that my 4 year old Autistic son used this room when he stayed over 3 nights a week and that this was not an option for me. So she told me to explain to him that the door had to be open and he had to stay in his room. I explained he is severely Autistic and does not understand so this was not an option and it needed fixing asap. She said she would get some prices for the repairs and get back to me. After almost a week and I had not heard anything (no email or call) I rang back and again explained the importance of this issue and that it needed fixing as it was very dangerous to be left how it was. She said she would ring me back in the next day or so and arrange for the repairs to be done. Another week went by and still no contact, so I decided to write a detailed email and sent it to her (shelly) and the office manager as I felt I was getting nowhere ringing her. The next day I had a voicemail left by shelly and when I listened to it I was shocked at what I heard from her. The voicemail started with her telling me she had just received my email and was disappointed that I had made a complaint as she was deal

Markcross · 12 February 2015

★★★★★ 5/5

Google

Excellent service from Earl and the team from start to finish - and beyond. Definitely recommend.

Yisroel · 1 April 2022

★★★★★ 5/5

Facebook

Earl and the team were great at sourcing a tenant and completing the referencing. We were very impressed with the service and would highly recommend

Jaymie · 31 July 2019

★★★★★ 5/5

Google

Great service from Dayna Green specifically for the hassle free, efficient and friendly service i received to help me move quickly into your my new rented accommodation! Thank you!

Shell · 25 April 2022

★★★★★ 5/5

Google

A big thank you for the rapid efficient professional service from Dayna to help me move quickly and hassle free into my new rented accommodation. I highly recommend this company.

Gerrard · 1 March 2022

★★★★★ 1/5

Facebook

While they might be fine to buy from, DO NOT rent from them. Dreadful service and just out to gauge tenants out with every additional charge they can. If you are a reputable landlord go elsewhere.

Paula · 29 June 2020

★★★★★ 5/5

Google

Great service before we moved into our flat. The paint work was to a very high standard and the whole flat was spotlessly clean. Very impressed. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 14 July 2021

★★★★★ 5/5

Facebook

Andrew and the team helped me sell my property in 5 days + it sold for more than the asking price. Amazing service.

Seb · 14 January 2018

★★★★★ 5/5

Google

Really good service, constant communication and the little moving home box with bits in was a really nice touch.

Niomi · 29 November 2022

★★★★★ 5/5

Google

We're a carpet cleaning company used by Martin & Co Whitefield. They are very professional and friendly. We love to work for them and wouldn't hesitate in recommending them to tenants or landlord. Best Regards Kate & Adam

Just · 6 July 2014

★★★★★ 5/5

Google

Managed a complex sale with New Zealand based vendor. Clear communication and large effort expended.

Emma · 29 December 2022

★★★★★ 5/5

Google

We moved into our flat and were really impressed with how well presented it was. The cleaning was a very high standard! Amazing!!!!PositiveQuality, Professionalism, Value

James · 15 June 2021

★★★★★ 5/5

Google

We received a very helpful and professional service from Dayna. This helped us move quickly and hassle free

Jamie · 3 June 2022

★★★★★ 5/5

Google

Great staff and service. I have several properties in Manchester managed by Martin & Co. and I would highly recommend them for customer service, delivery and process. Easy to work with.

Charles · 6 July 2014

★★★★★ 5/5

Facebook

Using Martin & Co. for the first time, my partner and I have been delighted with the customer service relationship and in particular the communication between Dayna and ourselves. After being bitterly disappointed using another company prior to this, it was a huge relief to find a company that has an excellent relationship with their customers and swift correspondence rate.

Daniel · 8 December 2016

★★★★★ 5/5

Google

Pleasant experience dealing with the staff at Martin and co very professional and helpful all went very smoothlyPositiveProfessionalism

John · 25 May 2021