Every review we hold for the Preston office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat communication and professionalism…
Great communication and professionalism throughout the process.
Chloe · 4 October 2023
Agent replied · 26 November 2023
Dear Chloe.
Thank you for your 5-star review.
We're so pleased to hear about your experience and property purchase.
Please do get in touch if there's anything we can do to help in the future. You can email us at, info@heatongroup.co.uk
Many Thanks,
Heaton Group
★★★★★ 5/5
TrustpilotI love my new apartment!
Georgina · 26 September 2023
Agent replied · 26 November 2023
Dear Georgina.
Thank you for your 5-star review.
We're so pleased to hear about your experience and property purchase.
Please do get in touch if there's anything we can do to help in the future. You can email us at, info@heatongroup.co.uk
Many Thanks,
Heaton Group
★★★★★ 5/5
TrustpilotAbsolutely stunning Apartment!!!!
Richard · 30 October 2023
Agent replied · 26 November 2023
Dear Richard.
Thank you for your 5-star review.
We're so pleased to hear about your experience and property purchase.
Please do get in touch if there's anything we can do to help in the future. You can email us at info@heatongroup.co.uk
Many Thanks,
Heaton Group
★★★★★ 1/5
TrustpilotWaffle
In response to your waffle….
Ian · 21 February 2025
★★★★★ 1/5
TrustpilotVery dissapointed by management
UPDATED REVIEW:
Oliver · 15 October 2024
Agent replied · 23 December 2024
Dear Oliver,
Thank you for taking the time to leave a review. We’re sorry to hear that you’ve had a negative experience, but we’re unsure why a 1-star rating was given as we have not received any prior communication from you about your concerns.
We reached out for more information via Trustpilot’s “request information” feature and received your details, but we have been unable to locate these details in our database. It’s possible you may have purchased through a third party or could be a tenant at the property?
Please email us at complaints@heatongroup.co.uk with the following information to help us investigate further:
1. Confirm whether you are a homebuyer or a tenant at Urban Green.
2. If applicable, the third-party agent or agency you used to begin your tenancy.
3. The name of your contact at The Heaton Group or agent.
4. Legal conveyancer details, if relevant.
We genuinely hope to resolve any real concerns you may have.
Kind regards,
The Heaton Group
★★★★★ 5/5
TrustpilotGreat Company 👍
Rating only, no written review.
Pushpanjali · 16 October 2023
Agent replied · 26 November 2023
Dear Pushpanjali.
Thank you for your 5-star review.
Please do get in touch if there's anything we can do to help in the future. You can email us at, info@heatongroup.co.uk
Many Thanks,
Heaton Group
★★★★★ 5/5
TrustpilotBest of the best
Rating only, no written review.
Edoardo · 6 October 2023
★★★★★ 5/5
TrustpilotHeaton Group
Amy · 25 September 2023
Agent replied · 26 November 2023
Dear Amy,
Thank you for your 5-star review.
We're so pleased to hear about your experience and property purchase.
Please do get in touch if there's anything we can do to help in the future. You can email us at info@heatongroup.co.uk
Many Thanks,
Heaton Group
★★★★★ 5/5
TrustpilotBest real estate company
Rating only, no written review.
Sochima · 4 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.