Trusted Agent profile
★★★★★
33 reviews across 1 platform
Ormskirk Road, Preston PR1 1AS
The Heaton Group's Preston office at Ormskirk Road is rated 3.8 out of 5 across 33 reviews on 1 platform. The 33 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Preston office, from every platform, shown as written. First names only.
1/5
TrustpilotSave wigan roller rink
Closing Wigan Roller Rink would be awful. There is already very little for children and families to do in Wigan, and taking this away would make it even worse. Thousands of people visit Wigan just to go to the roller rink, which shows how important it is to the community. Getting rid of such a popular place is shameful.
5/5
TrustpilotBrilliant service
I've bought two properties from the Heaton Group and I'm delighted with the service. I first bought an apartment with the company back in 2020 in Bishopgate Gardens. This apartment is manged by them and the rental yield is good and it has been hassle free. I also bought another property from them at The Exchange, this is a 2 bed apartment which is due to complete. I went to see the apartment yesterday and the view from it is incredible. My advisor Rob has been very helpful. A big thank you.
Hi Steve, Thank you for your 5-star review. We're so pleased to hear about your experience and property purchase. Please do get in touch if there's anything we can do to help in the future. You can email us at, info@heatongroup.co.uk Many Thanks, Heaton Group
1/5
TrustpilotCowboys!!
Cowboys!!! from Start to finish, they denied my mortgage broker entry to the building claiming its an investor based property, they proceeded to charge me incompletion charge however when i moved in the property was still a building site, and 12 month later is not finished, Advertised was three green space roof terraces, non of which now are becoming green space, being left stripped back bare and looking like still under construction, 1 has been remove from access to the tenants, but never the less they have never communicated this, they refuse to comment, they have increased ground rent by over 100% to all tenants and leaseholders, the parking spaces are minimal, and charged me £25,000 yet another person a week later £20,000, no responsibility or aftercare insite, but will continue to cheat, charge and rob you in the meanwhile.
1/5
TrustpilotWigan Roller Rink
As property developers with their roots based in Wigan who play a huge part in the local development it is incredibly sad and disappointing to find you are not only forcing the early closure of Wigan Roller Rink but have also reneged on plans to open a new rink. That roller rink isn't just a building...since the 1980s it has been an established community lifeline for hundreds of people from Wigan and the surrounding areas. It is a warm, vibrant and welcoming community providing not only fun physical exercise but also support, friendship and mental well being to so many people of all ages. Do you actually "care" or do you only care for profit?
5/5
TrustpilotBuying an investment directly from the…
Buying an investment directly from the Heaton Goup was a straight forward and pleasant experience. In particular my advisor Maxine Mitchell who's honest and transparent approach really me won me over and was a deciding factor in my decision to purchase. Maxine kept me updated regularly throughout the process and i am grateful for that. I would highly recommend the Heaton group based on their openness and professionalism.
Dear Mohammed, Thank you for your 5-star review. We're so pleased to hear that you had a positive experience with us. Please do get in touch if there's anything we can do to help in the future. You can email us at info@heatongroup.co.uk Many Thanks, Heaton Group
1/5
TrustpilotThey stole £15000 of stock and sold it…
They stole £15000 of stock and sold it the staff in the office threatened to send people to hurt me if I went to the police they used harassment and physical threats when they were stealing my stock in front of me and they refused to give me any of the money from the sale of my stock because they said that I had a credit account with the supplier so I didn’t own the stock. They entered my private office and stole documents and paperwork
5/5
TrustpilotExcellent Agents
I am highly satisfied with Glen Heatons Estate Agents hard work and patience. Excellent customer service. Support is excellent, teamwork and communication. I highly recommend them congratulations and well done. ❤️
5/5
TrustpilotI m overjoyed that I recently bought a...
I'm overjoyed that I recently bought a property in one of their developments. The build is of outstanding quality, and the attention to detail is evident. They obviously care about building homes rather than just real estate. I adore the sense of community there, and I can't wait to watch it develop more.
Thank you, Adam, for your 5-star review. Please do get in touch if there's anything we can do to help in the future. You can call us on 01942 931300 or visit https://heatongroup.co.uk/contact/ to get in touch. Kind regards, HG Team
5/5
TrustpilotI ve dealt with several real estate...
I've dealt with several real estate companies as an investor, but this place has been an exceptional experience. Throughout the process, the staff displayed excellent professionalism and transparency. Their latest developments' designs caught my attention. They have a genuine understanding of what contemporary life demands.
Thank you, Michael, for your 5-star review. Please do get in touch if there's anything we can do to help in the future. You can call us on 01942 931300 or visit https://heatongroup.co.uk/contact/ to get in touch. Kind regards, HG Team
1/5
TrustpilotAppalling experience with sales…
Appalling experience with sales director Chris Holland
5/5
TrustpilotGood quality build with a very good…
Good quality build with a very good finish. The communal areas in Bishopgate Gardens are of a high quality. I’ve bought two apartments from this developer. The other one was station terrace. This was a far smaller project. Both apartments have been rented out continuously without problem. Their letting scream manage everything for me
Dear Jo. Thank you for your 5-star review. We're so pleased to hear about your experience and property purchase. Please do get in touch if there's anything we can do to help in the future. You can email us at, info@heatongroup.co.uk Many Thanks, Heaton Group
5/5
TrustpilotFirst Time Buyers
As first time buyers, it was a very daunting experience looking for a place that ticked all our boxes, but we did when we found The Exchange, developed by The Heaton Group.
Thank you, Stuart, for your 5-star review. Kind regards, HG Team
5/5
TrustpilotBest Advice…
The Heaton Group go above and beyond to ensure that they deliver exceptional service. I've bought several properties through them and the qualify of finish is second to none. Most importantly they did great advise to ensure my investments are structured correctly to minimise tax and mortgage costs.
Dear Robert. Thank you for your 5-star review. We're so pleased to hear about your experience and property purchase. Please do get in touch if there's anything we can do to help in the future. You can email us at, info@heatongroup.co.uk Many Thanks, Heaton Group
5/5
Trustpilotseamless process
“Heaton Group, did a fantastic job managing the whole sales process, especially when working to a deadline and people are under stress. They knew how to keep things moving and were very quick to respond to queries. I would definitely like to work with them again in the future.
Hi Angela, Thank you for your 5-star review. We're so pleased to hear about your experience and property purchase. Please do get in touch if there's anything we can do to help in the future. You can email us at, info@heatongroup.co.uk Many Thanks, Heaton Group
5/5
TrustpilotGreat service
I have recently purchased my 2nd property through The Heaton Group, I have been notified that will be complete in the next 2 weeks. Communications from Rob at the office has been fantastic throughout. Looking forward to purchasing my 3rd property early next year!
Hi Amy, Thank you for your 5-star review. We're so pleased to hear about your experience and property purchase. Please do get in touch if there's anything we can do to help in the future. You can email us at info@heatongroup.co.uk Many Thanks, Heaton Group
4/5
TrustpilotGood experience buying from Heaton…
Good experience buying from Heaton Group. Really impressed with the standard of finish in my apartment, kitchen and bathrooms are really high end. Would be happy to add to my portfolio with these guys again.
Dear Jennifer. Thank you for your 5-star review. We're so pleased to hear about your experience and property purchase. Please do get in touch if there's anything we can do to help in the future. You can email us at info@heatongroup.co.uk Many Thanks, Heaton Group
5/5
TrustpilotAs an overseas investor
'As an overseas investor, I was initially cautious about buying off-plan in the UK, but The Heaton Group made my first venture into the Manchester property market an absolute breeze.
1/5
TrustpilotGood at squeeze tenants in any aspects
Good at squeeze tenants in any aspects. None will respond queries.
Dear Maggie, Thank you for taking the time to leave your review. We’re sorry to hear that you’ve had a negative experience. However, we’re unsure why a 1-star review was left, as we haven’t received any prior correspondence from you regarding your concerns. We take tenant feedback seriously, and our team is committed to addressing any issues promptly. Please feel free to reach out directly at aftercare@heatongroup.co.uk so we can understand your concerns better and work towards a resolution. Best regards, Heaton Group
5/5
TrustpilotAmazing from start to finish
Amazing from start to finish. The guys made the whole process simple and easy and we had the added bonus of buying directly from the developer. Would recommend to anyone!
Dear Ed, Thank you for your 5-star review. We're so pleased to hear that you had a positive experience with us. Please do get in touch if there's anything we can do to help in the future. You can email us at info@heatongroup.co.uk Many Thanks, Heaton Group
5/5
TrustpilotI've just exchanged on a property in…
I've just exchanged on a property in Manchester through the Heaton Group. The process was simple and I'm looking forward to completing on this development. The whole team was very professional.
Hi James. Thank you for your 5-star review. We're so pleased to hear that you had a positive experience with us. Please do get in touch if there's anything we can do to help in the future. You can email us at info@heatongroup.co.uk Many Thanks, Heaton Group
5/5
TrustpilotContacted Glen Heaton after reading the…
Contacted Glen Heaton after reading the reviews. Well to say I was impressed was an understatement. I cannot find fault, we sold to the second viewer. His photographs are unique and have to be the most impressive around. He has ' the eye'. Amazing agent!
1/5
TrustpilotWas attacked by the concierge - The Exchange Preston
Was attacked by the concierge
1/5
TrustpilotIncompetent property managers
Lets start with the positives:
5/5
TrustpilotProfessional Team
Me and my partner recently purchased an investment property in Manchester from the Heaton group - the Bekerley Square development.
Dear Harry. Thank you for your 5-star review. We're so pleased to hear about your experience and property purchase. Please do get in touch if there's anything we can do to help in the future. You can email us at info@heatongroup.co.uk Many Thanks, Heaton Group
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Heaton Group's Preston office has 33 reviews across 1 platform: 33 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
The Heaton Group Bishops Gate Gardens is rated 3.8 out of 5 across all 33 reviews, checked 9 October 2026.
The Heaton Group Bishops Gate Gardens, Ormskirk Road, Preston PR1 1AS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.