Every review we hold for the Preston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleStaff were highly professional, attentive and went far out of their way to make things happen efficiently. I recommend highly.
Val · 9 August 2024
Agent replied · 25 August 2024
Thank you for your kind words. We're thrilled to hear that our staff's professionalism and attentiveness made a positive impact, and that they went above and beyond to ensure everything ran smoothly. Your recommendation means a lot to us. Please don't hesitate to reach out if you need anything in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleKatie Ward at Farrell Heyworth has been amazing! She has gone above and beyond to find me a suitable property in a very short timeframe and has been a superstar, as have the whole team. I would highly recommend.
Jon · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us a positive review! We are thrilled to hear that Katie and our team were able to provide you with excellent service and help you find a suitable property quickly. We appreciate your recommendation and look forward to working with you again in the future!
Jeremy Collins - Director
★★★★★ 5/5
GoogleI would like to thank Russell for his fantastic service, my home was rented to a wonderful tenant in a reasonable time. His property management team are now taking care of my property and are completely on the ball. What a nice change!
Star37 · 14 June 2020
★★★★★ 5/5
GoogleWould like to say a huge Thankyou to Natalie eccleston at the Fulwood branch! For being so patient and ensuring the house we bought went through smoothly! Can’t thank you enough for helping with our forever home x
Courtney · 14 June 2023
Agent replied · 13 June 2024
Thank you for sharing your positive experience with Farrell Heyworth! We are thrilled to hear that Natalie provided you with the patience needed to secure your forever home. We wish you all the best in your new home and look forward to assisting you in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe used the services of Farrell Heyworth mortgage advisor Anil Parmar who was absolutely brilliant for us as first time buyers, holding our hand as we negotiated the process. He was extremely responsive and made sure he noted all our important dates so he could check in regularly to ensure things stayed on track.
We always felt his advice about mortgages and insurances was honest and tailored to our needs, while giving us plenty of time to think things through and come back with questions.
He responds rapidly and is genuinely friendly in his communication. We would highly recommend him and will be back in the future.PositiveResponsiveness, Quality, Professionalism, Value
Ceciel · 14 June 2022
★★★★★ 1/5
GoogleIf I could give less than 1 star I would. Awful customer service. Disgusting malpractice and mistreatment. Unprofessional and rude. Do not rent with this company! They could not care less about the treatment of paying customers.
Abigail · 14 June 2023
Agent replied · 13 June 2024
We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients.
We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter.
Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers.
Thank you for taking the time to share your feedback with us.
Best regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleHad a really great experience with Farrell Heyworth fulwood. Jonathan Grundy has been very helpful and answered all our questions rapidly and was very friendly and helped us navigate through the letting process with ease.PositiveResponsiveness, Professionalism
Sandani · 24 August 2021
★★★★★ 5/5
GoogleI am so excited to proceed with the purchase of a property through Farrell Heyworth. Blake has been so so helpful and positive, the process so far has been straight forward and transparent. Can’t fault the service
Georgia · 14 June 2021
★★★★★ 5/5
GoogleI had my property on the market for 11 months with leftmove. Poor communication waste of time. I then changed to farrell and heyworth what a breath of fresh air. Chris came and valued the house and within 1 week we have an offer and it looks like a sale. Not the cheapest but worth the extra.
Michael · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
Chris and the team will be doing everything they can to get the right outcome for you and would be delighted to discuss any aspect of your sale going forward.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleA truly remarkable Estate Agent operation which has surprised and delighted us with its efficient, responsive, customer focused, friendly and efficient service. The team of Chris Plumpton, Richard Ball, Thomas Hargreaves, Nicola Pond and David Monro have brought our property to market and sold it (STC) within 5 days. We high recommend you give them a chance.
Fiona · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleJonathan was really helpful & efficient. He was always very quick to respond, both me & my partner were really impressed with the service & would really recommend!PositiveResponsiveness, Quality, Professionalism
Ellie · 14 June 2022
★★★★★ 5/5
GoogleThe service we have received from Anil throughout our mortgage process was amazing. He was helpful, professional and transparent. He communicated well and also helped us reach out to solicitors and etc that we need to ensure we can close our purchase smoothly.PositiveResponsiveness, Quality, Professionalism, Value
Paula · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI recently sold my house and Natalie Eccleston was very helpful and professional, keeping me informed throughout the whole process. I would highly recommend using farrell heyworth to anyone wanting to sell their propertyPositiveResponsiveness, Professionalism
Janet · 24 August 2021
★★★★★ 1/5
GoogleTold me I had to sell my own property (cash purchased) before I could view a property after showing that I have the full cash in my account to buy the property....before I could even view it. So I have to be homeless to view one of their properties 👍 Pathetic. …
Nicky · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I have taken the time to discuss this matter with our Preston branch team who would be more than happy to assist you in viewing the property upon demonstration of proof of funds. So you are fully clear I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI would like to thank Carol Dennison, Property Management Co-Ordinator at the Farrell and Heyworth, office at Lancaster, for assisting me with the tenants moving and dealing with any issues that arose. Very professional and caring.
John · 14 June 2021
★★★★★ 5/5
GoogleI would like to thank Shaun, Russell and their team for all there help with my property over the last few months. Everyone was exceptionally knowledgeable and friendly and helped me achieve a sale above asking price. Thank you
Sam · 14 June 2020
★★★★★ 5/5
GoogleSo delighted with the service from Liam Taylor and the rest of the team at Farrell Heyworth. Helpful from start to finish!
Halle · 15 March 2024
Agent replied · 13 June 2024
We're thrilled to hear that you had a delightful experience with Liam Taylor and the rest of our team at Farrell Heyworth! Providing helpful and supportive service from start to finish is our goal, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, feel free to reach out to Liam and the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 1/5
GoogleYou need to sort out your online viewing. Only the teaser is available and emailed. I ask and ask for the full version and you never even bother responding. Doesnt make me want to buy a house or sell mine with you. Sort it out or you'll lose more customNegativeResponsiveness
Belle · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
We were very surprised to hear that you had not received the full virtual viewing video for the property you expressed an interest in. Clearly there has been a failure to send this out to you, for which I can only apologise. We have provided thousands of virtual viewings since this time last year and I can assure you that it is rare for a mistake to occur. I appreciate you bringing this to our attention.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI would just like to say thank you to Natalie and David who have both been extremely knowledgeable, friendly and helpful during the purchase of my new home. Nothing was too much trouble.PositiveResponsiveness, Professionalism
Katie · 14 June 2021
★★★★★ 2/5
GoogleThe gentleman I spoke to and who did the viewing was great. After that things went down hill. Never got to see the photos taken of the property I was selling as it never appeared on you selling site or on any rightmove or any where else. I know there was a quick offer on the house but I would have liked to have seen the final selling leaflet with the photos. Having one sent to me would have been nice. When I rang up with a complaint about the mess the surveyors had left the carpets in, I was told send us some photos and will look in to it. After a couple of more calls and e mails i never did get any answers, only to be told on the last phone call " the buyer will probably change the carpets anyway". The point is the carpets should never have been left in the mess. Never did get any response. So any complaints and Farrell Heyworth not interested.NegativeResponsiveness
Elaine · 24 August 2021
★★★★★ 5/5
GoogleWe dealt with a mortgage advisor from Farrell Heyworth called Anil Parmar and it made our first time buying experience so much less stressful!
He was calm and collected, responded to calls 99% of the time (even Sundays! Answered the phone when he was about to head out shopping, above expectations by far) and emails pretty much with an hour of sending them.
Any questions we had about solicitors documentation, things we needed, insurances, mortgages, nothing was a problem for him to answer and the calm attitude he had was very reassuring.
100% recommended!PositiveResponsiveness, Quality, Professionalism
Michael · 24 August 2021
★★★★★ 5/5
GoogleFarrell Heyworth Fulwood are extremely professional and work very much as a team.
Nick Reid, the manager, and his staff are so on the ball that they found me a new tenant and completed the agreement within 9 days.
Emma Tyson, based in Lancaster, who deals with the Application Process, was also awesome in bringing the agreement to a conclusion.
I now have a very happy tenant.
It just shows what can be accomplished when everyone works together.
I would have no hesitation in recommending Farrell Heyworth to anyone who is in need of help in finding a suitable tenant.
Thank you so muchPositiveProfessionalism
Ann · 24 August 2021
★★★★★ 5/5
GoogleInstilled with confidence from the start from Heidi leading a house viewing to Liam offering support and kindness on my property journey. Authentic, knowledgeable, professional and friendly … ticks all boxes.Thankyou
Anneen · 19 July 2023
Agent replied · 13 June 2024
Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team, including Heidi and Liam, provided you with excellent service and support throughout your property journey.
At Farrell Heyworth, we strive to create a positive and professional environment for our clients, and we are thrilled to know that our team members were able to instill confidence in you from the very beginning. We understand that buying or selling a property can be a significant undertaking, and we are committed to providing authentic, knowledgeable, and friendly assistance every step of the way.
We appreciate your kind words and the trust you have placed in us. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out. We are here to help.
Once again, thank you for choosing Farrell Heyworth. We wish you the best of luck with your property journey and look forward to continuing to provide you with excellent service.
Best regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleHad a great experience when selling our property with Farrell & Heyworth. Taylor Townsend who dealt with our viewings and sale was professional, friendly and always did what she said she would. Everyone we dealt with at the company were very professional.PositiveProfessionalism
Kevin · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that Taylor and our Preston team have gone out of their way to make your home selling process as easy and successful as possible and that we achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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