Trusted Agent profile · Preston
★★★★★
364 reviews across 2 platforms
313 Garstang Road, Fulwood, PR2 9XJ, Preston, PR2 9XJ
Entwistle Green's office in Preston, at 313 Garstang Road, is rated 2.8 out of 5 across 364 reviews on two platforms, including 91 Google reviews rated 3.9.
Every review we hold for the Preston office, from every platform, shown as written. First names only.
5/5
TrustpilotMe and my partner needed a quick turn…
Me and my partner needed a quick turn round for moving out, and that’s exactly what entwistle provided ! Our Lettings Negotiator, Owen, was so helpful and supportive throughout the process, answering even the smaller questions. We much appreciate the smooth transition and are excited to settle in !! :)
1/5
TrustpilotI previously left a good review for…
I previously left a good review for Entwistle Green because we were so happy with how quick and smooth the process initially seemed, but it has since turned into a complete disaster. We paid both the holding deposit and tenancy deposit for a property after being told everything had gone through, that the landlord had agreed, and that we were due to collect the keys on the 29th. They reassured us multiple times that there were no issues, even sending us information to set up our utility accounts. Based on this, we spent hundreds of pounds on furniture, Wi-Fi installation, and other essentials ready for move-in day. Then, the day before we were due to move in, we received a call saying the landlord had not signed the tenancy agreement and had pulled out, meaning the tenancy was never confirmed. This was completely shocking, especially as Entwistle Green had told us everything was approved. To make matters worse, we’ve since discovered that the same property is now listed again with another agent (Adore Property) at the same rental price, which makes us question whether the landlord truly pulled out or whether this was mishandled by Entwistle Green. Although they’ve agreed to refund our money, we have to wait nearly two weeks to get it back, leaving us unable to secure another property and out of pocket for cancellation fees. The entire experience has been incredibly stressful, inconvenient, and disappointing. Would not recommend using Entwistle Green, their lack of communication, internal errors, and failure to handle things professionally have caused us a huge amount of unnecessary hardship.
5/5
GoogleAs buyers of a property marketed by Entwistle Green, Fulwood, we were delighted with the service received from Natalie, Sandra and the team. From the encouragement to view the property at the outset to the regular contact throughout the legal process, we could not fault the service from the team to help us get the purchase over the line in the timeframe that we wanted to work to. We really felt as though the team fully represented our needs whilst representing their vendors at the same time. Excellent service all round and I would highly recommend them as your agent for sales in the Fulwood area! Thanks again!
Dear Lee, Really great to read another 5 star review for the Fulwood branch.Thank you so much and congratulations on the purchase of your property. Your comments will be passed on to the team. Kind regards, Sarah
5/5
GoogleI recently purchased a shared ownership property and Entwistle Green were very helpful. They answered any questions I had quickly and was on hand through the entire process. Martin was very professional at my key handover and was very helpful answering any queries I had. I would definitely recommend.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
Trustpilot5 stars for the agency and Mrs Dora Seimeni in Warrington's Entwistle Green
I arrived in Warrington in January knowing nobody in the city. Searching a flat online did not help a lot. Walking by entwistle green i decided to enter and ask for more info! Luckily Mrs Dora Seimeni was there who was more than helpful. After she showed me some flats in the city, indecided to review one. Dora could not be more helpful really, she explained everything thoroughly and helped me understand how the bills work, how to accommodate etc. being totally new in the country knowing nothing, i m thankful that i found her. Entwistle Green as well was immediately next to me when something needed to be fixed in my flat! 5 stars, can’t recommend enough both the agency and my agent Dora.
1/5
TrustpilotJust dont waste your time
Me and my wife traveled over an hour to view a house, when we arrived the agent lied and said he had sent her a voicemail stating that he had not recieved keys and that the viewing was off, nobody called her phone and they couldnt care less about their customers.. extremely unprofessional
5/5
TrustpilotLetting Entwistle Green St.Helens
A huge thank you to both Karen and Sam at Entwistle Green - St. Helens for finding me a perfect tenant within days of marketing my property. As a first-time landlord, I was nervous about the process, but they guided me through every step, from valuation and photography to completing all necessary documentation. Their local market knowledge and thorough tenant screening gave me complete peace of mind. Highly recommend.
5/5
GoogleMartin and his team at the Fulwood branch are simply amazing. Very friendly and professional. They understood their assignment and executed their duties diligently, answered my questions and concerns timeously. I would highly recommend their services. Thanks Martin and Team❤️
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
1/5
TrustpilotAwful experience would not use again
Awful experience would not use again. I dealt with Gary Trappe at the Burnley branch. He valued our property for £15,000 more than it was sold for at auction where we had felt pressured to sell. Apart from the initial contact to sign the contract I never heard from him again even though he had been kept in the loop via email communication with the suction company - I am sold. It was particularly misleading and deceptive as we had signed a contract less than a month ago with him and there had been no mention of the valuation price changing and certainly not by that much. Either the valuation price had deliberately been set high to entice us or they hadn’t pushed the sale. We ended up making a loss of £15,000 using them and their auction company. They care about getting their fees paid and they really don’t care to make you the maximum from the sale. To that end they do the bare minimum. I would not use again because they don’t consider your best interest only their own.
1/5
TrustpilotI was selling a property with them and…
I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!! After 9 months and reducing the offer price to below market for a quick sale, they found a buyer. Only for the buyer to pull out 8 weeks after agreeing the purchase of the property, as they had not been reassured and kept in contact with by Sales team at Entwistle. I only found out as l chased up with Entwistle and only then was l informed of the buyers decision! Absolute shambles from start to finish! I would not recommend EG from my own experience.
5/5
TrustpilotEntwistle Green Morecambe is the place to go if you want to get things done in a professional manner and with efficiency.
The services provided by the staff at Entwistle Green in Morecambe are outstanding and exceptional. I am very delighted and happy about my experience. Staff members work as a team and are very experienced, honest, respectful and effective and just great at what they do. I cannot thank them enough for their service and help. Shaun, Emma, Janice,Emilia,Bryn and Cerys are fantastic. I will always be grateful for their help and support and I can honestly say it was one of the most memorable experiences of my life. I have a house and I finally achieved one of my life goals. I thank them for it because they deserve it.
1/5
TrustpilotAbsolutely shocking company to sell…
Absolutely shocking company to sell your house with, never keep you in the loop about your house and you have to constantly ring them for updates, tell you there’s nothing they can do to help boost your homes selling, and charged over £5,000 to sell the house as they don’t let you come out the contract as they put in the clause if you cancel and the house sells within 12 weeks they will still charge the £5,400 fee, disgusting company.
1/5
TrustpilotSaint Anne’s office
If i could give minus 1 star i would, especially for the business in saint Anne’s, very prejudiced and judgy, i am a wealthy man and when inquiring about a property to rent to the snotty woman in charge of rental properties she immediately told me all properties are not available, such a horrible character trait to have.
5/5
TrustpilotAbby was brilliant
Abby was extremely helpful in the process of me trying to rent a house. She was very good at keeping up with communication and went above and beyond to make sure that I understood everything, and that everything was in order for the day of move. She is very kind and a very professional person and I would highly recommend anyone to go with her from entwhistle green.
1/5
GoogleMy partner has been looking for a house for a while now and was really getting somewhere with a property she liked through entwistle green however, due to circumstances no fault of any party the house didn’t go through. Throughout the whole process the communication was appalling (weeks between responses and no updates on issues occurring with properties despite being told ‘you’ll hear back tomorrow’ or ‘we’ll keep you informed’) and as such we are now actively looking for properties not sold through this estate agents. My partner is not aware I have written this review as she has enough going on, if you can figure out who my partner (your client) is do not contact her as she does not like confrontation and is unaware I have left this review. (This is all based on what I have experienced in supporting her, throughout the process).
Hi Harrison Leigh, We appreciate you sharing your experience and concerns. We apologise for any communication lapses during the process. If you have any further feedback or would like to discuss this matter, please feel free to contact us at review@countrywide.co.uk. Thank you. Best regards, Entwistle Green Fulwood
1/5
TrustpilotScam avoid at all costs
Entwistle Green Crosby is the worst company I have ever had the displeasure of dealing with. The initial inventory was filled with outright lies and took a very long time to rectify, during our rental the problems we reported for maintenance took very long times to be fixed. The exit inventory check was booked for over a month, we both took time off work to attend it because they can not be trusted, only after we had arrived at the property and waited, past the time that they were supposed to arrive did we get a phone call saying that they were not coming. Again we can not trust them to do the inventory without us present to ensure it is done correctly. So we will loose more work to attend if it is rearranged.Disgusting behaviour and a shameful display of customer service.
1/5
TrustpilotBidding wars
After putting asking price in on quite a few properties this estate agents are not happy to accept. Entwistle green thrive on bidding wars. Won’t be looking at any more properties related to this company. Bad business
5/5
TrustpilotAbsolutely amising shenon yesterday we…
Absolutely amising shenon yesterday we veuing with her 3 property she's very helpful and shes great very professional the wey presented the houses and telling us about the areas
1/5
TrustpilotUSELESS - buyers/sellers/renters AVOID
We were in the process of looking at buying at house at the start of this year. We found a house listed with this sorry excuse of an estate agent, and they booked us in for a viewing at 12.15pm. We got to the viewing and within 5 minutes there were at least 50 other people waiting outside to view this house. Everyone that had booked a viewing had obviously brought one of two people with them (a lot of first time buyer couples and their parent/s) so it was absolutely heaving.
1/5
TrustpilotHighly do not recommend
I highly do not recommend using Entwistle Green. I dealt with Julie Winkler at the Bury branch. Extremely unhelpful and rude. She made it impossible to book a viewing for a house I was interested in buying. I since contacted the seller directly, to be told that the seller had been lied to on numerous ocassions and Julie was pushing for an inside job to sell the property to a property developer. Very unprofessional.
5/5
GoogleI had a really good experience selling my house via Entwistle Green in Fulwood. Many thanks to Denise and the team for all your hard work. ;-)
Thank you for your glowing 5* review Cyrus Gabrysch. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotRat infestation but they don’t think…
Rat infestation but they don’t think that’s urgent enough to ring landlady. The lady dealing with it isn’t in work but somehow they can’t tell me anything because she’s not in! What sort of a process is that when colleagues can’t check on what’s happening with maintenance issues. When I asked why they can’t ring rather than email landlady they hung up on me hope they don’t chew through electrics as if I was paying for property management for my home I wouldn’t be very happy.
5/5
GoogleWe came to Entwistle Green after having a bad experience with another agent. From the outset Emma and Denise were on the ball and attentive. When the initial buyer pulled out Denise and Emma were on the phone to previous viewers instantly and found another buyer straight away. They supported us throughout the sale and I would definitely use them again to sell another property.
Thank you Caroline for your fantastic 5* review and recommendation. It is wonderful to read that you had such a great experience while selling through Entwistle Green, Fulwood, and that they were able to gain you a new buyer quickly when needed. I will, of course, make sure your kind words are forwarded to the whole team. Best wishes, Scott
1/5
TrustpilotWent to view a property and spoke to…
Went to view a property and spoke to the landlord of the house and Joe from Entwistle I advised the landlord I didn’t have the best credit and he advised me that shouldn’t be a problem Joe was very insistent that I pay the £161 fee for the search he was trying to get me to do it while I was looking at the house (very pressurising) he also rang the office (he must have a different number to most people as the girl picked up straight away) and the girl said well done (sounds commission based to me to get people to pay and they honestly have no intention of giving you the property ) I have since been trying to get the maghul office and no one picks up to discuss why no one had let me know the outcome I had to get through to them via zoopla and the poor guy had to advise me I have also asked for a follow up phone call but I’m still waiting **** very poor service ***** Be aware they take your money and normally have someone in mind for property or it’s already gone and yet they will still charge you ***** I wouldn’t normally write a review but I feel people need to be aware
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