Entwistle Green Fulwood reviews in Preston

★★★★★ 5/5

Trustpilot

Blackburn branch - Tracy and the team

Absolutely amazing from the start. Went to view a property last week late afternoon, once viewing the property i put in an application to rent the property and was told it could take up to a week for the referencing to come back, the following morning I received a phone called to confirm all my referencing has passed and to arrange a move in date. In all my time renting this has been the most fastest and less stressful experience I have ever experienced while renting a property! They have been so supportive and very helpful from the get go and have also sent me emails to help set up new bills at the new property which has helped alot and really has just took so much stress away. When receiving the keys yesterday the checks done on the property was so professional and every smoke alarm was checked and any not working was replaced immediately with brand new replacements in their cars. Could not be more thankful for how smooth the whole process has gone and how helpful and professional Tracy and the team has been. Absolutely amazing experience and a massive thanks to Tracy and the team at the Blackburn branch! Would highly recommend this company if your looking for a less stressful, professional and very speedy experience. A***

Yasmin · 1 July 2026

★★★★★ 1/5

Trustpilot

We rented out our property

We rented out our property, signed for a full management. Was is a THEFT, unlawfull enriechment into their pocket? Entwistle Green/Countrywide made two incorrect HMRC annual reports that hid their real income and incorrectly made our higher income, ignored our complaints; they also deducted our income rental money by £710 per repairs without a quote, photos, documentation provided to us, and totally ignored our complaints. They done it again. Nobody cared. Another time, they deducted our rental income for repairs that has not been done. Their negligence, ignorance, careless, and damages to our house showed after one rental year, after second year, the market value of our property dropped down by £30000 from year 2023 when cash offer was offerred as high as £139000 by a fast buyer when we maintained our house by ourselves and kept it in tip top condition, inside and outside, before Entwistle Green took over the management. Entwistle Green left the tenants in unrepaired house over Christmas with leaking water on tenants' heads. We terminated the contract, no full check-out report, no inspection report to changes they made to our house with water, electricity or gas, installed a new kitchen without any permission, the house was left after tenants moved out leaving damages, a dirt, a mess. In addition, unclaimed insurance, unpaid rent, the repairs in 2025 and 2026 paid from our rental income deducted without our consent or permission, the value of our property dropped down by £30000 as Entwistle Green left it, ignored our complaints, Entwitle Green is a part of Countrywide Group and Connells Group. Nobody cared. Is it way do deal with clients? Is this way of their wellfare? Their ignorance, putting phone down, refusing to say their name, no replies, missing rental invome, chaos-mess in their money reserve that did not match the figures, negligence, nonody knew what the other person was doing, several people answered differently or the opposite facts,...

Jana · 3 April 2026

★★★★★ 5/5

Trustpilot

Couldn't recommend more

After being scammed with purple bricks I was very weary especially having 2 young children! However from start to finish entwistle green was really helpful really good with communication and couldnt of got the location or house any better for us it has took me 5 days in my new house for it to sink in but I cannot recommend entwistle green enough! Thank you Tracey and team

Jenny · 25 May 2026

★★★★★ 5/5

Google

Ben at Entwistle Green Fulwood has been very helpful throughout the process of having an offer accepted on a property. Ben showed us around the property and was happy to answer our questions. As a first time buyer I emailed Ben about several subjects and he always responded promptly. He kept me updated throughout and the process happened quickly and smoothly.

Tom · 3 October 2025

★★★★★ 1/5

Google

Utterly unreliable. I was lied to on multiple occasions, with promises that were never kept and no call backs after the rare occasion I was able to get through to them. There was a complete lack of urgency or support when it mattered, and shockingly, I’m still waiting for a set of keys that should have been handed over 10 months ago.

Silvio · 1 June 2025

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 5/5

Trustpilot

Rental Property Search Made Easy

I was searching for a rental property with very specific requirements, which made the process quite challenging. Bella was absolutely incredible throughout the entire journey. With a perfect balance of patience, persistence, and professionalism, she guided me through every step and went above and beyond to ensure that all my needs were met. Thanks to her dedication and tenacity, she was able to secure the perfect property for me, something I couldn’t have achieved without her support. I am deeply grateful for her hard work and expertise. Thank you, Bella!

Peter · 18 August 2025

★★★★★ 5/5

Trustpilot

Great agent to sell through

I worked with Alex, Jess and Matt at the Old Swan branch. Great team and helped pushed the sale through. I have used them twice and will use them in the future for future sales. From setting up viewings to chasing the buyer, they were great. Thanks team

James · 30 April 2026

★★★★★ 1/5

Trustpilot

Obstructive and awful experience

This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.

Jasmine · 6 August 2026

★★★★★ 1/5

Google

I previously reviewed Entwistle Green Fulwood about my experience of being mis led and encouraged to go down the Modern Method of Auction route.  However, I feel a responsibility to further advise potential customers of my full experience.  When we signed up with Entwistle Green Fulwood, we paid for an EPC. After our appalling experience (it appears as though my previous review has been replaced by this one), we decided to use another agent. So, 12 weeks after paying for the EPC, I contacted Entwistle to ask why the EPC hadn't been completed as we needed it for our new agent. I was advised there was no record of the payment. After showing proof of payment, I was advised that someone would be in touch within 48 hours. Five days later, still no contact, so I asked for a refund. Refund given but no explanation or apology. It is quite worrying that they cannot perform this most basic task given that it took me 5 minutes to arrange an EPC with a private supplier who was considerably cheaper. If you are visited by one of their agents with a double barrelled surname who looks like a second-hand car salesman, please don't fall for the following lines such as "we work for the seller, auctions are much quicker, you will get a much higher price, all bidders are vetted prior to submitting a bid" as this is total and utter rubbish. The day the auction ended we reluctantly accepted a lower bid because we were utterly defeated by the process but after waiting for five days for the bidder to pay their fee it turned out they didn't have the funds in place despite the fact that all bidders are supposed to be financially qualified in order to bid. Avoid the Modern Method of Auction at all costs. If you want a decent, reliable agent, I strongly suggest you go with Dewhurst Fulwood. Our experience has been very positive. We put our house up for sale on 21 December so couldn't have any viewings until after the Christmas period, but within 2 weeks of viewings commencing, we had 7 offers out of just 9 viewings.  We have accepted an offer. Sandip is a delight. He is honest and reliable. And guess what? The team actually answer the phone!  Other members of staff we have dealt with include Lauren, Marcus, Heidi and Millie and all have been friendly and professional, which is the exact opposite to our experience of the Entwistle team who lack enthusiasm, don't communicate and work for their own gain rather than either the buyer or seller. My advice. Stay well away from Entwistle Green. There are much better agents within walking distance.  Based on Entwistle Greens advice we have lost thousands. We were selling our family home to move into a property we had previously rented out. We gave our tenants notice and budgeted for 3 months of paying 2 morgages and Council tax.  However, because we had to list with a new agent it is likely going to take 8 months in total rather than the promised three months.  Therefore, we have had to pay multiple mortgages and Council tax and the market has continued to decline meaning we accepted a lower amount than we anticipated. And Entwistle Green Fulwood get away with this with absolutely no liability at all. I wish I could give negative stars! Oh and within seconds of posting a review you get a response from "Lucy" in customer services who takes all reviews seriously. Funny how no one has ever been in touch.

Karen · 24 October 2023

★★★★★ 5/5

Google

Due to complete on our purchase this week and felt I needed to send a review as we have had such a great service from Entwistle Green (Fulwood Branch) The whole team have been great but I must give a special mention to Martin. We have used an alternative agent ... who have been terrible .. to sell our property and I now wish we had used Martin and the team at Entwistle Green. From start to finish they have been great, so attentive and helpful and have always tried to accommodate any viewings of the property when needed. Martin even came 10 mins prior to his finishing time and worked over so we could sort some things out . I'd have no hesitation to recommend this agency. 5 out 5 for customer service.

Sue · 24 October 2023

★★★★★ 5/5

Google

Im absolutely thrilled at the completion of my purchase this week, and the team have been absolutely amazing, but want to give a special thanks to Martin who helped me find my dream home and has been there every step of the way. From start to finish he has provided regular updates, chased for progress, and has always made me feel like a respected and valued customer, as well as being so friendly and welcoming. He is outstanding in his role would highly recommend. Many thanks 😊

Humerah · 24 October 2023

★★★★★ 1/5

Google

We had an extremely poor experience with Entwistle Green. The service and communication were awful. On one occasion we were even told that the vendor was angry and had been put on speakerphone so the entire office could listen. Completely unprofessional. It took countless calls (around nine in a row) just to get through to someone, and we were rarely kept updated unless it was by Maria. We were also lied to about the progress of our purchase. We were repeatedly reassured that the vendor was progressing and eager to sell, which ultimately led us to break our chain with two young children. In reality, no progress was made and when we eventually had no choice but to pull out, they didn’t even acknowledge our email until we chased them. The service was rude, dismissive, and unhelpful throughout. Strangely, they were warm and attentive at the very beginning, which makes me think if your sale is completely straightforward they may be fine but for us, it was a deeply disappointing and stressful experience.

Megan · 1 September 2025

★★★★★ 1/5

Google

Worst experience ever, agent named Amy is not happy to do her work properly don't know why she is taking salary we have been waiting at the property to view for 30min and they forgot the keys and they said someone will come and show us property but no one came worst experience as a customer to them.

Akash · 12 August 2024

★★★★★ 5/5

Google

Can’t speak highly enough of Martin and the team! I’m a tricky customer and they were very accommodating

AH · 1 December 2025

★★★★★ 1/5

Trustpilot

One of the workers Beth was great and…

One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware

Ahmad · 10 October 2025

★★★★★ 5/5

Trustpilot

We have just sold our property using…

We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything

Mariemma · 30 April 2026

★★★★★ 1/5

Trustpilot

This company are thieves

This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves that’s what they’re. Expecially the staff

Omogbai · 21 May 2026

★★★★★ 1/5

Trustpilot

Be aware of Entwistle Green, Countrywide Group, under Connells Group in the UK

We signed a contract for full management with Entwistle Green in Widnes (co-firm of Countrywide and Connells Group) to rent out our property. They caused us damage on a value of our property by about £30000. They concealed their income in Annual tax report to HMRC repeatedly, ignored our complaints, refused to do check up, charged us money for work which has not been supported by any evidence, they charged us for uncomplete services, they have not cared about the law and the rights, they puy phone down or did not pick up their phone, the have not replied, ignored us to provide the documentation, they told answers differently from thr facts, and also the opposite between their workers, they caused irretrievable damages to us-landlord. Entwistle Green and Countrywide team went on Christmas holiday and knowingly left a leaking water on the tenants' heads. They were irresponsible ignorants, uselest unprofessionals, told us the lies, has not provided documentation and services ordered by the law, uncomplete documentatipn, reports, in entory, and check-out report for which they charged us they deducted our rental income without any documentation, quotes, photos for and after repairs, they allowed tenants to change a whole kitchen without our consent, if they changed gas, electricity, or water they had not made the revision reports, they caused us-the landlord many problems, they have not cared about 6x unpaid rent in two months arrears but told us that everything was fine, that the tenants were happy. They made us to feel that we were robbed and the law was ineffective to protect us-the landlord.

Anna · 4 April 2026

★★★★★ 1/5

Google

Ok this is my 2nd review as my 1st was good as I didn't want to make a fuss but there was not a moment of good service towards me. 1. On viewing I was told I didn't have long as she had another appointment (no feeling of customer appreciation) 2. I wasn't treated on viewing as a genuine custer (I was in gym clothes and covered in tattoos) I wasn't shown around she literally stood in the corner and made no effort. That was until a family member who wanted to look turned up in a Bentley 4x4. Seems then things changed. 3. I bought it for the beautiful garden during last summers massive heat wave as there is expensive plants like fully matured acer etc I ask before completion if while I was away someone could nip over and water them (bear in mind the office is literally a few mins drive to the house) I was told no they had no time. 4. A back window to the conservatory got smashed (nobody knows how) but instead of replacing the glass, they bolted a big steel plate onto both doors which absolutely damaged the pvc frames now that there's bolts through it. 5. Keys. Picking up keys there was literally over 15 keys some completely rusted non usable.....theres only 4doors. They should have separated the usable ones and found which ones which. Customer service was terrible. I wasn't valued or taken seriously and I'm simply unable to say anything good.

Danny · 24 October 2022

★★★★★ 5/5

Google

As you walk in you feel welcome and receive relaxed personal attention. Being a local branch they are very knowledgeable ( not like just another faceless internet site ) which works for both buyer and seller. Martin was a pleasure to deal with as were all the staff from start to finish, from the negotiation to completion, Can’t recommend them enough, many thanks to you all.

Jimmy · 24 October 2023

★★★★★ 1/5

Google

Extremely frustrating experience with Entwistle Green. We had over 20 viewings on our Fulwood property, most with people who clearly weren’t seriously interested, and we ended up conducting nearly all the viewings ourselves. Communication was little to none, feedback was the same, and we felt completely unsupported by the agent despite being in a contract with them stopping us from signing with another agent. This added unnecessary stress to an already difficult time. Would not recommend. (Our house was eventually sold by a different estate agent)

Hannah · 8 May 2025

★★★★★ 5/5

Trustpilot

I can't thank the Maghull Office in Merseyside enough

I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley 😘

M · 21 September 2024

★★★★★ 5/5

Trustpilot

I recently purchased a house and…

I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process.

Emma · 16 March 2026