Every review we hold for the Prenton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can't speak highly enough of this branch of bfl as I had a tough time selling my parents house with issues out of their control but the communication was first class and Julie in the branch was very professional but I have to say she was like a sister looking after me right till the very end.
M · 13 June 2020
Agent replied · 12 June 2024
Hello,
Thank you for taking the time to leave a review for Bradshaw Farnham & Lea Prenton, we really do appreciate it!
It is wonderful to see that despite the tough time you had, our team were able to help you through the sale. I will ensure your kind words are passed across to Julie who will be absolutely delighted with your lovely sentiment.
If there is anything else that we can help you with in the future, please don't hesitate to get in touch!
Kind regards,
Ashleigh
Bradshaw Farnham & Lea Wirral Estate Agents
★★★★★ 5/5
GoogleWe chose BFL as Mike clearly demonstrated his local knowledge and understanding of how best to market our house. We weren’t disappointed as the team worked tirelessly and impressed us with their friendly and energetic approach and always acted upon any concerns or questions we had. Most of all -our house sold super fast. Big thanks
Philip · 13 June 2020
Agent replied · 12 June 2024
Hi Philip, Thank you for taking the time to leave a review. I am glad to see that you were pleased with the service that you received from Mike and the team at Prenton. I will ensure your kind words are passed across to them. Kind regards, Ashleigh
★★★★★ 5/5
TrustpilotAmazing Prenton Office
I am truly grateful for Emily at the prenton office! She kept me updated throughout my complicated sale (timelines with a new build) and she kept me calm, explaining everything to me. She also communicated with me in a friendly manner that made it feel like talking to a friend which was wonderful! Amy advertised my property lovely and got an offer within less 2 weeks which was amazing! Thankyou so much xx
Staceyann · 20 November 2022
★★★★★ 5/5
GoogleBradshaw Farnham & Lea was very professional. Starting from Seb with my property brochure to Calum with the great sales negotiating and then to Emma with sales progression. Couldn't ask for a better sale with a great estate agent. My property sold within 2 weeks of marketing. Would Highly recommendPositiveProfessionalism
Charlie · 13 June 2021
Agent replied · 12 June 2024
Hi Charlie,
Thank you for taking the time to leave such a wonderful review for Bradshaw Farnham & Lea Prenton, we love nothing more than seeing reviews that mention our amazing team and the work that they do for clients.
If there is anything else that we can help you with in the future, please don't hesitate to get in touch!
Kind regards,
Ashleigh
Bradshaw Farnham & Lea Wirral Estate Agents
★★★★★ 5/5
GoogleWhat a brilliant professional team at BFL, nothing was ever to much and done in a way that was considerate and helped us through the various hurdles that always present themselves with any house sale. They took the stress and managed the sale.
We would not hesitate to use you again, thank you.
Gordon · 14 June 2019
Agent replied · 12 June 2024
Hi Gordon, Thank you for taking the time to leave a review. I am glad to hear that you were pleased with the service that you received from our team and that you would happily use our services again. I will ensure your kind words are passed across to the team at Prenton. Kind regards, Ashleigh
★★★★★ 1/5
TrustpilotNo help, no information, no updates!
They took on the sale of my bungalow several weeks ago since day one I’ve heard nothing from this estate agent. They had promised to change some of the photographs but never did.
My house should have been removed from Rightmove site yesterday and they still haven’t removed it!
My advice - Stay clear of this agent if you want to sell a house!
Susan · 24 February 2023
★★★★★ 1/5
TrustpilotWriting as a private renter Avoid avoid avoid
Writing as a private renter. Avoid avoid avoid and do not trust the incompetent (anyone willing off the street will do) staff. Only ever engaged with this outfit due to them having the landlord of a property we wanted on their books.
As soon as extortionate upfront fees were paid (pre 2019 fees), they were not interested whatsoever unless their useless staff or computer system decided (wrongly, two days early - every month) that we were overdue with the rent.
For years, they acknowledged then ignored every issue we raised be it damp, poor condition of house, thermostat/boiler, doors, updating tenancy agreement, and more.
I’m guessing the management fee paying property owner knew nothing of these problems.
After paying ~32k of rent, not a payment missed. They/landlord decided to give us a 2 months no fault section 21, slimy Bradshaw F & L staff told lies (and were found out) about letters being served when they were not, then had the audacity to say we didn’t deserve all of our deposit back because the entire property needed professionally cleaning (it did not).
Ri · 2 October 2019
★★★★★ 4/5
GoogleGreat place for tapas but you need a bit of Spanish as waiters can be what English think is rude. But they are busy and need you to know what you want! No dithering accepted!
Manda · 13 June 2022
Agent replied · 12 June 2024
Hello there,
Unfortunately, I would assume you have left a review under the wrong business as we do not sell tapas at Bradshaw Farnham & Lea. However, I am glad you enjoyed your tapas!
Kind Regards,
Lillie
Bradshaw Farnham & Lea Wirral Estate Agents.
★★★★★ 5/5
GoogleAmazing help, amazing staff. Amy, Calum and Julie are worth their weight in gold. If you're buying or selling in the Wirral or Liverpool use BFL. They are amazing.PositiveResponsiveness, Quality, Professionalism, Value
Daniel · 25 August 2022
Agent replied · 12 June 2024
Hello Mr. Ward,
Thank for so much for taking the time to leave a delightful five-star review for the Prenton team.
We are thrilled to hear that you would recommend us and I will be sure to let Amy, Calum and Julie know of your kind words, they will be pleased to hear.
If you need anything at all in the future, please don't hesitate to get in touch.
Kindest Regards,
Lillie
Bradshaw Farnham & Lea Wirral Estate Agents
★★★★★ 5/5
GoogleGreat experience with Amy & the team at BFL, always there to assist,staff always willing to go above and beyond ,very supportive all-round , I'd highly recommend them and wouldn't hesitate to use the Prenton branch again.PositiveResponsiveness, Quality, Professionalism, Value
Mike · 13 June 2021
Agent replied · 12 June 2024
Hello Mr. Jones,
Thank you for taking the time to leave a review for Bradshaw Farnham & Lea Prenton, I am so pleased to see how happy you are with the service you received from Mike, Amy and the team in branch. We strive to go above and beyond for each and every client and I am glad to see that this is what you experienced.
If there is anything else that we can help you with in the future, please don't hesitate to get in touch!
Kind regards,
Ashleigh
Bradshaw Farnham & Lea Wirral Estate Agents
★★★★★ 1/5
GoogleTerrible customer service. Arranged viewings for people who didn't turn up with no notice. I agreed to perform viewings and the two viewings I had they wanted me to do them. Not worth the money.
Manesh · 13 June 2021
Agent replied · 12 June 2024
Hello Mr. Patel,
After our response three days ago, please see below, our team has been looking into this and can't find you on the system. Would you please be able to send your contact details across to me so we can try and locate your file? My email address is a.coleman@venmores.co.uk
Kind regards,
Ashleigh
-
Hello Mr. Patel,
Thank you for taking the time to share your feedback with us, I am sorry to see that you didn't find your experience to be a positive one.
We strive to provide every client with high levels of customer service and it is disappointing to see that this is not what you felt was experienced. I will share this with our Branch Manager who will take a further look at this for you.
If I could kindly ask you to send me an email with your contact details, I will arrange for the Branch Manager to get in touch to discuss this further. My email is a.coleman@venmores.co.uk
Kind regards,
Ashleigh
★★★★★ 5/5
GoogleBF&L looked after my tenanted property for several years, I have now decided to sell & would not contemplate using anyone else- the communication is excellent & they have been extremely pro-active but professional and personable in every way
Jane · 13 June 2020
Agent replied · 12 June 2024
Hi Jane,
Thank you for taking the time to leave a review for Bradshaw Farnham & Lea Prenton, we really appreciate it!
It is wonderful to see how pleased you have been with the service from our team throughout the years and have now experienced the sales aspect. We pride ourselves on being proactive for each and every client, providing them with expertise and care, so it is great to see that this is exactly what you found.
If there is anything else that we can help you with in the future, please don't hesitate to get in touch!
Kind regards,
Ashleigh
Bradshaw Farnham & Lea Wirral Estate Agents
★★★★★ 5/5
GoogleEmily's post-sale support was brilliant - dogged and determined to get the sale completed despite some challenges along the way!
Adam · 15 April 2023
Agent replied · 12 June 2024
Hello Mr. Woods,
It is so wonderful to read your kind words of praise toward Emily in Prenton, I will be sure to pass them on. We take great pride in our team and it is great to see from a client's viewpoint just how much it is appreciated!
If you need anything else at all in the future, please don't hesitate to be in touch.
Kind regards,
Lillie
Bradshaw Farnham & Lea
Wirral Estate Agents
★★★★★ 5/5
GoogleExcellent service from first contact to completion. Even arranged gardening, a lock change and meter readings. The sales progression team were both professional and empathetic. Recommend BFL Prenton very highly.PositiveResponsiveness, Quality, Professionalism, Value
Mark · 13 June 2021
Agent replied · 12 June 2024
Hello Mr. Wilson,
Thank you so very much for taking the time to leave a review for Bradshaw Farnham & Lea Prenton, I am pleased that you found the service to be excellent throughout the process. Michael and the team will be delighted.
If there is anything else that we can help you with in the future, please don't hesitate to get in touch!
Kind regards,
Ashleigh
Bradshaw Farnham & Lea Wirral Estate Agents
★★★★★ 5/5
GoogleExcellent service during very difficult circumstances. Julie and the staff at Prenton got us through to the exchange and thanks to them we made our dream move. Many thanks to you all.
Ben · 13 June 2021
Agent replied · 12 June 2024
Hello Mr. Swan,
Thank you for leaving a review for Bradshaw Farnham & Lea Prenton, we're delighted to see your five star rating. I will ensure your fabulous review is shared with Mike, Julie and the team.
If there is anything else that we can help you with in the future, please don't hesitate to get in touch!
Kind regards,
Ashleigh
Bradshaw Farnham & Lea Wirral Estate Agents
★★★★★ 5/5
GooglePrenton - Excellent service! Smooth process from start to finish.....at ease straight away. Mike & Callum professional, friendly, helpful great communication with all staff. Highly recommended! *****PositiveResponsiveness, Quality, Professionalism, Value
TERESA · 25 August 2021
Agent replied · 12 June 2024
Hi Teresa, thank you very much for leaving an amazing review for Bradshaw Farnham & Lea Prenton, we really appreciate it!
It's great to see how highly you speak of the service you received from Mike, Callum and the team - they will be delighted to hear of your review! We pride ourselves on being excellent communicators and taking as much of the stress away from our clients as possible, it's fantastic that this is what you found.
If there is anything else that we can help you with in the future, please don't hesitate to get in touch!
Kind regards,
Ashleigh
Bradshaw Farnham & Lea
★★★★★ 1/5
GoogleHighly disappointing, letting fees extremely difficult to locate on the website hence contacting directly £325 per couple for a property is extortion. Agency fee's let down a fantastic looking property also telephone manner could be improved.
Sarah · 14 June 2018
Agent replied · 12 June 2024
Hi Chantelle Thank you for taking the time to leave a review - I'm sorry that you feel that our service was disappointing. I've had a chat with our Head of Residential Lettings and he has assured me that they try to ensure at all times that they are competitively priced whilst also making sure that the costs cover the amount of work that is involved in the application process. Customer service is extremely important to us, I will pass on your comments regarding telephone manner and check that these are looked into. Many thanks Kate Smith Project Manager Bradshaw Farnham & Lea
★★★★★ 5/5
GoogleVery nice kind pleasent people and willing to when and if they can
Shadsters · 15 April 2023
Agent replied · 12 June 2024
Hello there,
Thank you so much for taking the time to leave a five-star review for our Prenton team.
I am so pleased to read of how kind and willing our team has been in your journey. It means the world to us when we can play an integral part in the process.
If you need anything else at all in the future, please don't hesitate to be in touch.
Kind Regards,
Lillie
Bradshaw Farnham & Lea Wirral estate agents.
★★★★★ 4/5
GoogleMy experience of selling a house with BFL has been a very good one and special mention must be made of the very efficient and professional service provided by Julie. Thanks to all at BFL.
Syd · 14 June 2018
Agent replied · 12 June 2024
Hi Syd,, we are very happy to have provided you with such a positiv We are always more than happy to assist you if anything else comes up. Take care! e experience!
★★★★★ 1/5
YellUnprofessional service.
I have used both lettings (as landlord) and sales service from this company. Since they were taken over by Venmores service has plummeted. My emails frequently go unanswered. They are unprofessional and cannot even serve a notice within legal requirements. I would advise all to avoid. I have had emails ignored for 2 years and do not have a valid phone number for the property manager.
DaisyS-31 · 11 January 2019
★★★★★ 5/5
GoogleVery professional and have the interests of their clients foremost in their dealings with prospective buyers.
Constant and immediate contact made at all times.
Thoroughly recommended.
David · 13 June 2021
Agent replied · 12 June 2024
Hello Mr. Fallon,
Thank you for leaving a five-star review for Bradshaw Farnham & Lea Prenton, Michael and the team will be delighted.
Kind regards,
Ashleigh
Bradshaw Farnham & Lea Wirral Estate Agents
★★★★★ 5/5
GoogleWe dealt with BF&L for the purchase of our property. The team were very responsive throughout. Particularly helpful dealing with Emma in the sales progression team who was always on hand to answer queries and help move the transaction along . Would be happy to recommend and hope to deal with them again in future.
Mike · 13 June 2021
★★★★★ 5/5
GoogleExcellent service, photo's and brochure were great. House details uploaded to Rightmove immediately. Manager and staff attentive and professional. House sold within 2 weeks.
Kevin · 14 June 2018
Agent replied · 12 June 2024
Hi Kevin, thank you for taking the time to leave us your feedback. I'm so pleased that we have been able to help you secure a sale on your property, wishing you all the best and please don't hesitate to contact us if we can be of any further assistance in the future, Kate.
★★★★★ 5/5
GoogleGreat staff , over all service 5* . Well done everyone at Bradshaw Farnham & Lea.
Lauren · 13 June 2020
Agent replied · 12 June 2024
Hi Lauren,
Thank you so much for taking the time to leave a review for Bradshaw Farnham & Lea Prenton, it is much appreciated by all.
If there is anything else that we can help you with in the future, please don't hesitate to get in touch!
Kind regards,
Ashleigh
Bradshaw Farnham & Lea Wirral Estate Agents
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