Trusted Agent profile · Prenton
★★★★★
106 reviews across 3 platforms
357, Woodchurch Road, Prenton, CH42 8PE
Bradshaw Farnham and Lea's office in Prenton, at 357, is rated 4.0 out of 5 across 106 reviews on three platforms, including 90 Google reviews rated 4.3.
Every review we hold for the Prenton office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service and communication from start to finish
Hi Darren, Thank you for taking the time to leave our team here in Prenton a 5-star review! It is a pleasure to provide an excellent service to you! Please do get in touch if you require any further assistance. All the best on your property journey, Amelia BFL Prenton
5/5
GoogleReally good experience from start to finish, great photos of our house & a quick sale Communication was great and throughout the sale process Amy was really helpful and knowledgeable despite lots of issues with solicitors and problems along the chain Would recommend 👌
Hello Ms Barnes, Thank you for taking the time to leave a five star review for Bradshaw, Farnham & Lea, Michael and the team will be pleased to hear you had a great experience when selling with our company! Amy will be delighted to hear of your kind words, if there is anything we can help you with in the future please don't hesitate to get in touch! Kind Regards, Lillie Bradshaw Farnham & Lea
5/5
TrustpilotGreat Experience from the West Kirby…
Great Experience from the West Kirby Team -from putting our house on the market to the sale going through! They worked as a team to help us secure our dream home and we were kept well informed all the way through. Definitely recommend them!
Hello Nathan, Thank you for a brilliant 5 star review! We're so glad the team gave you such a great experience from start to finish. It's lovely to see that we were able to secure you your dream home and that you would defiantly recommend us. It's very much appreciated! If you need anything else at all in the future, please don't hesitate to be in touch! Kind regards, Siwan Bradshaw Farnham & Lea West Kirby Estate Agents
5/5
GoogleGreat service good advice thanks everyone especially Dawn and anya. Louise .Claire
Hello Mr. Jackson, Thank you so much for taking the time to leave your feedback for Bradshaw … More
1/5
TrustpilotPoor service, suggest you avoid
Initial selling of the service was very good, but then you fall into the B team that are poor, which is a shame as they are the ones actually selling your house. John was especially poor in the WK office, offering no zero constructive advice at one critical time, I eventually worked it out for him.
1/5
GoogleHad them round to view a property and now they won't stop hassling us very unprofessional.
We’re sorry to hear that you felt your experience was unprofessional. We always strive to maintain clear and respectful communication with everyone we deal with, and we take feedback like this seriously. … More
5/5
GoogleMy daughter recently sold her house through BFL, Prenton branch . Jon couldn't do enough to help her, keeping her updated throughout the process. The house sold quickly and she was delighted with the service provided by Jon and the team at BFL.
Hi Christine, Thank you so very much for taking the time to leave a review for Bradshaw Farnham & Lea Prenton, we really appreciate it! I am so pleased to see how highly you speak of the service that your daughter received from Jon and the team when selling her home. It is great to see how quickly the house was sold. If there is anything else that we can help you with in the future, please don't hesitate to get in touch! Kind regards, Ashleigh Bradshaw Farnham & Lea Wirral Estate Agents
5/5
Google⭐️⭐️⭐️⭐️⭐️ Excellent Experience, Highly Recommend We had a fantastic experience with Bradshaw Farnham & Lea, Prenton branch. …
Hello Ahlam, Thank you so much for your 5 star review! … More
5/5
GoogleThanks to Mike,July and all the staff for their hard work in selling our home in these tricky times. We had a few challenges on the way but the staffs professionalism made it all worthwhile.
Hi Linda, Thank you for taking the time to leave a review for Bradshaw Farnham & Lea Prenton, it's fantastic to see how highly you speak of the service you received. It's great to hear how our team sold your home during the current times, although we'd expect nothing less! I will ensure your kind words are shared with them. If there is anything else that we can help you with in the future, please don't hesitate to get in touch! Kind regards, Ashleigh Bradshaw Farnham & Lea Prenton Estate Agents
5/5
GoogleUsed the Prenton branch a few times over the years and the service is fantastic. They make everything so easy and are very efficient. Dealt with Vikki who has been really helpful helping us with our requirements...thank you.
Hi Sarah, Thank you so much for taking the time to leave a review for Bradshaw Farnham & Lea Prenton and for being a loyal client! It is great to see how many times you have used the services from our team over the years and have received the same level of fantastic service each time. I will ensure your kind words are passed across to Mike, Vikki and the team there who will be delighted to read your review. If there is anything else that we can help you with in the future, please don't hesitate to get in touch! Kind regards, Ashleigh Bradshaw Farnham & Lea Wirral Estate Agents
1/5
GoogleVery poor communication received from the Prenton branch. We placed an offer for a house we viewed within an hour of viewing last Thursday. We offered over the asking price and explained we will offer higher if someone else put in an offer as we loved the house. We were then told they would call us on the Saturday with a decision. No one rang us on Saturday so I rang them half hour before they closed and they said the vendor hadn't made a decision and the would call us on the Tuesday. No one rang us on Tuesday so my partner called them in the afternoon. We were then told the house was sold to someone on Saturday even though they told us no decision was made when we rang. This meant we could not place a counter offer which is what we told them we would do. Very poor communication and we were given false information when we called.
Hello Sir, Thank you for taking the time to leave your feedback for our Prenton branch, although I am sorry to see that you feel that you’ve had a poor experience. Please accept my sincere apologies for our team not calling you back, this seems quite unusual and I will ensure that our Branch Manager takes a look into this. If you could email across further information so we know your details, that would be much appreciated. My email address is a.coleman@venmores.co.uk I can imagine how disappointed you must be and we wish to help all of our clients find their dream home, I hope that your experience hasn’t deterred you from dealing with us again in the future. I wish you all the best of luck in the search for your next home. Kind regards, Ashleigh
5/5
GoogleEmma and Amy were amazing very professional and kept us updated at every stage . All the staff in the Prenton office are fantastic Would highly recommend!PositiveProfessionalism
Hello Sam, Thank you for taking the time to leave such a wonderful review for Bradshaw Farnham & Lea Prenton, it has made our day to see how pleased you are with the service you received from Emma, Amy and the team. If there is anything else that we can help you with in the future, please don't hesitate to get in touch! Kind regards, Ashleigh Bradshaw Farnham & Lea Wirral Estate Agents
1/5
GoogleWorst customer service I have ever recieved, avoid these con artists at all cost. I paid my deposit to them and they are refusing to give it back after countless emails to them going un answered. Update: despite getting in touch with me and the promise of someone getting back to me on 2 occasions no one ever did. This has meant to get my deposit back I have had to get solicitors to sign forms for the DPS at my own cost. Avoid at all cost handing over this company money, they will do everything they can to not give you your money back. THIEVES
Hi Stephen, Thank you for taking the time to leave your feedback. I am sorry to see your thoughts on the service you have received. However, I can't find you on our system so I believe that this may be in regards to Lettings? Unfortunately, the Lettings department is no longer based here but I will ensure that they are made aware of your feedback. If you would like to send any further information across in regards to your experience, including any unresolved issues, please email me on a.coleman@venmores.co.uk. Once again, I apologise for the issues you have experienced. Kind regards, Ashleigh
1/5
GoogleWe enquired about a house and they couldnt get us an appointment, didnt give any explanation. They then phoned us out of the blue and booked an appointment. We travelled a long distance to view the house to get there and find that the appointment was cancelled as they had accepted an offer on the house. poor vendor having their family time disturbed early on a Saturday morning. I couldn't even speak to BFL because no one in the office answers the phone.
Hi Gareth, Thank you for taking the time to leave a review, we appreciate all feedback of both a positive and negative nature. I am so sorry to hear about the experience you received both prior to booking a viewing and after, I apologise profusely for the inconvenience caused. I would kindly ask if you could send me some more information across so I can pass this across to management to look into. If you could please include whether this was our Residential or Lettings division, that would be hugely appreciated. My email address is a.coleman@venmores.co.uk Once again, please accept my sincere apologies for the issues you have experienced, this is certainly not what we would want for our clients. Kind regards, Ashleigh
1/5
GoogleMy wife and I saw a very nice house on Rightmove, advertised by BFL. I called them about a viewing, was told they still had to get ahold of the current tenant to schedule it, but would of course get back to me once they knew. I called a week later, because I hadn't heard anything and was told the same thing. I called once again two weeks after my initial enquiry and was told that there was an application on the house and a viewing had taken place a while ago. My name and contact data was not on the list. 'Sorry 'bout that', they said. Well, my wife and I feel very sorry too, because the house looked really nice in the advert. Based on this experience, I can only conclude that BFL is quite incompetent in doing the basics of their job. Avoid them if you can.
Hi Antal, Thank you for leaving your feedback, although I am disappointed to see your experience has not been a positive one for you. I am really sorry to hear about the issues that you and your wife experienced when enquiring to view a property, please accept my sincere apologies for the inconvenience caused. I have shared your feedback with the Property Management team to review so this does not happen again in the future. We endeavour to provide each client with an excellent standard of service and apologise profusely that this is not what you found. Kind regards, Ashleigh Bradshaw Farnham & Lea
5/5
GoogleWould give them 10 stars if I could. All the staff have been excellent, from the first valuation when we said that good communication was important to us they have met and exceeded that expectation. They have helped us with every aspect of selling our house and helping with the purchase of a new home, always friendly and professional. Will highly recommend to others because hopefully we have found our forever home, with their help.
Hello Kerry, Wow! Thank you so very much for leaving such a fantastic review for Bradshaw Farnham & Lea Prenton, we love reading feedback from clients. I am delighted to see how pleased you are with the service you received from the team when selling your house with us and purchasing your new home with us too! We pride ourselves on providing excellent communicating to our clients and it is wonderful to see that this is what you found. If there is anything else that we can help you with in the future, please don't hesitate to get in touch! On behalf of Mike and the team, we wish you many years of happiness in your new home. Kind regards, Ashleigh Bradshaw Farnham & Lea Wirral Estate Agents
1/5
TrustpilotNot going back
I am trying to sell my house. Popped in to the West Kirby office to arrange a valuation. Would only do valuations between 10:00 and 16:00 which is not great when you work full time. In the end I had another estate agent who would value the property sooner, so went with them because I wanted to get my house straight on the market and I'm happy to accept the higher fee. Called BF&L to cancel to valuation. Had an incredibly rude and unprofessional call back from someone in the sales team, raised voice, saying how they tried to get me in as soon as possible and 'it's only one week difference' (which is a lot when you're trying to get things done quickly, for reasons they did not wish to explore). Couldn't get a word in, was made to feel like I'd offended them somehow. It's just business- you're not going to get every house to sell in the area. Not going back even if I need another agent to help with my listing.
1/5
TrustpilotI would leave a 0 but scoring is 1 to…
I would leave a 0 but scoring is 1 to 5. I called about viewing a property and was told somebody would call me back with an appointment. Days later had received no call so viewed the property online and it was now STC. I called the office just to ask if the offer was a solid offer and if it was still possible to view the property. I was greeted by an extremely RUDE and UNHELPFUL person on the phone. It was also mentioned that they don’t encourage gazumping but most properties now always say offers over a certain asking price so surely that IS encouraging gazumping !!!! If I was selling my property I certainly wouldn’t sell with them. Surely the 57% of bad reviews shows you how awful this estate agents and their staff are !!
1/5
GoogleDid not have a good experience dealing with BF&L. We put an offer in which was accepted by the vendor and then was told two days later that another offer had been accepted. In my opinion this constitutes as gazumping indicating a total lack of moral fibre. Would not recommend if you want an honest, stress free buy and sell.
Hello Ms. O'Loughlin, Thank you for taking the time to share your feedback with us, although I am so sorry to see you felt you had a poor experience. We take feedback of this nature very seriously and I would like to kindly ask as to whether you could send an email across detailing the events you have experienced so our Branch Manager can take a further look into the circumstances. My email is a.coleman@venmores.co.uk Kind regards, Ashleigh
1/5
YellAvoid this estate agent
Unprofessional. Viewed a house they listed and made an offer. They told me there was also a cash buyer on the table and the seller was was only interested in selling to me if I agreed to use their in-house services (e.g. conveyancing etc.). I didn't want to and it took a week before I heard anything back about the offer. In the mean time they kept trying fair aggressively to get me to change my mind before my offer was rejected. But that house wasn't actually sold for quite a while afterwards. Something I know as an acquaintance of the purchaser happened to post about it on their social media account.
5/5
GoogleI have recently bought of Bradshaw Farnham & Lea and couldn’t be happier with the service priced. As I first time buyer, the thought of buying a property was quite stressful, but they made the process super easy. Calum and John could not of been more helpful. Will definitely be using them again in the future and will recommend to friends and family.
Hi Liam, Thank you for taking the time to leave a review for Bradshaw Farnham & Lea Prenton! I am so pleased to see how happy you are with the service you received from the team when purchasing your very first home! We pride ourselves on making the home-buying process easy for clients and it is great to see that this is what you experienced. If there is anything else that we can help you with in the future, please don't hesitate to get in touch. On behalf of Mike, Calum, John and the team, we wish you all the best in your new home! Kind regards, Ashleigh Bradshaw Farnham & Lea Wirral Estate Agents
5/5
GoogleI wanted to share the great experience I had thanks to colleague Emily Crate from the sales team. Emily has great customer service skills, always kept me up to date with information / updates and always went above and beyond of what I …
Hello there, Thank you so much for taking the time to leave your glowing feedback for Emily, … More
5/5
GoogleThe whole team at BFL Prenton are simply awesome. Michael came out to carry out a valuation and marketing, Julie and the other ladies in the office who arranged all the viewings and the financial assistance from Bryan. The whole team couldn't have been more helpful, they were all very professional and friendly and so easy to deal with from start to finish.
Hi Jane, Thank you for taking the time to leave such a wonderful review. I am so glad to hear that you are pleased with the service that you received from our team. I will ensure that your kind words of praise are passed across to Michael, Julie, Bryan and the team. If there is anything else we can help you with in the future, please do not hesitate to get in touch! Kind regards, Ashleigh
5/5
GoogleI can't speak highly enough of this branch of bfl as I had a tough time selling my parents house with issues out of their control but the communication was first class and Julie in the branch was very professional but I have to say she was like a sister looking after me right till the very end.
Hello, Thank you for taking the time to leave a review for Bradshaw Farnham & Lea Prenton, we really do appreciate it! It is wonderful to see that despite the tough time you had, our team were able to help you through the sale. I will ensure your kind words are passed across to Julie who will be absolutely delighted with your lovely sentiment. If there is anything else that we can help you with in the future, please don't hesitate to get in touch! Kind regards, Ashleigh Bradshaw Farnham & Lea Wirral Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bradshaw Farnham and Lea's Prenton office has 106 reviews across three platforms: 90 on Google, 3 on Yell, 13 on Trustpilot (across the whole business).
Bradshaw Farnham and Lea Prenton is rated 4.0 out of 5 across all 106 reviews, and 4.3 out of 5 on Google from 90 reviews.
Bradshaw Farnham and Lea Prenton, 357, Woodchurch Road, Prenton, CH42 8PE.
