Trusted Agent profile
★★★★★
335 reviews across 2 platforms
Garstang Road East, Poulton-Le-Fylde FY6 7SY
Jones Homes's Poulton-Le-Fylde office at Garstang Road East is rated 3.6 out of 5 across 335 reviews on two platforms, including 20 Google reviews rated 4.0. The 315 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Poulton-Le-Fylde office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful and patient.
The sales team was helpful and reassuring every step of the way. They never got tired of my numerous calls.
Thank you Joedeen for your kind words! The team will be delighted to hear your feedback. On behalf of us all, we wish you many happy years with your Jones home.
5/5
TrustpilotGreat houses, great design.
Lovely house, well built and some great attention to detail. Lots of great features and lovely bathrooms
Thank you Nicola for your feedback and for taking the time to share your experience with us! On behalf of us all, we wish you many happy years with your Jones home
5/5
TrustpilotJones Homes made it as easy as possible…
Jones Homes made it as easy as possible through the whole process of buying our new home.
1/5
TrustpilotJones Homes Apply for Insolvency…
Jones Homes Apply for Insolvency ProtectionAfter taking Jones Homes to the small claims court to try and get back them to pay for the remedial work on the brick work that was so shockingly bad i had to have it redone. Just found out that jones homes have applied for Insolvency - don't give them any money they are pretending to be or are actually bankrupt
1/5
TrustpilotWhere do I start haven’t moved in yet…
Where do I start haven’t moved in yet had so many dates no costumer service had to call so many times to be told it’s going to be delayed house had a roof on it before next door had been built yet they are all moved in don’t truss them
5/5
TrustpilotTen out of ten for Jones Homes
Jones Homes are totally professional snd a pleasure to deal with.
Thank you for your 5* review. We are thrilled to hear of your enjoyable journey to owning your new Jones Home. We wish you many years of happiness to come.
3/5
GoogleNew nice houses. A bit of a light on the streets would be great!
5/5
TrustpilotNew house in retirement village
Lovely house, great support from all Jones staff and contractors
Thank you Sandra for taking the time to leave a wonderful 5* review.Great to hear that you love your new home and were happy with the support you received from us.I have shared your complements with our staff responsible.All the best,Jones Home North West
5/5
TrustpilotPerfect from start to finish
Perfect from start to finish. So happy with our beautiful new home.
Thank you Ellie for your feedback and for taking the time to share your experience with us! On behalf of us all, we wish you many happy years with your Jones home.
5/5
TrustpilotGreat customer service and all site…
Great customer service and all site staff have been fantastic.
Hi Tom,Thank you for your kind words and for taking the time to leave this review. Our site team will be delighted. We wish you many happy years with your Jones home.
5/5
TrustpilotMade my move so pleasant and with Karen…
Made my move so pleasant and with Karen and nicole helping.
Thank you Rob for your kind words! The team at Walnut Grange will be delighted to hear your feedback. On behalf of us all, we wish you many happy years with your Jones home.
5/5
TrustpilotVery efficient and professional…
Very efficient and professional throughout
Thank you for taking the time to leave your review. We do hope you enjoy your new home.
5/5
TrustpilotAbsolutely beautiful house
Absolutely beautiful house at Moorfield Park. Fantastic site team who always help when needed. Great quality, great design.
Thank you for taking the time to submit your review. We hope you continue to enjoy your new home at Moorfield Park.
4/5
GoogleGood location in nice area. New road under construction.
Thank you for your review Mr Riley.
1/5
TrustpilotAbusive customer service staff
Abusive customer service staff, nothing done about it even at director level.
Thank you for taking the time to leave your review. We are sorry to hear you do not currently feel satisfied with your after sales service, but please do continue to communicate with your regional customer care team.
1/5
TrustpilotAvoid.
This company left a mound full of weeds for nearly 2 years behind a vulnerable persons garden. They have ruined the garden by doing this and refuse to put it right. Avoid this company at all costs.
1/5
TrustpilotDo not buy a house on the Bolsover…
Do not buy a house on the Bolsover sites. They are shocking build quality to a point that you would rather be better off living in a shed. See all the other reviews.
1/5
TrustpilotIf I could give zero stars I would
Appalling company. Appalling service. Refuse to allow any changes even with a freehold as they "reserve the right".This should be illegal as a freeholder should not require permission from anybody but themselves as the homeowner. Disgusting.
4/5
TrustpilotOverall a good build but could do…
Overall a good build but could do better with attention to detail
Hi Miss Lord,Thank you very much for taking the time to leave a review. We're pleased to hear you like your home and we have taken your feedback on board.Kind Regards,Jones Homes
5/5
TrustpilotExcellent service
Sharon in the sales office on site is so helpful, knowledgeable, attentive and provides a first class service from initial viewings to aftercare once in the new property. Our experience with Jones Homes has been superb.
3/5
TrustpilotI bought the home
I bought the home, 3 years ago and now I can easily realise that most of the stuff used and work done is very low quality, from the garden fence to my toilet flush :( several things has already broken down :(
1/5
TrustpilotI have several friends who bought from…
I have several friends who bought from these guys. Every single one has a poor quality house FULL of issues with zero urgency from Jones homes to correct. Buyer beware! All these negative reviews can’t be wrong!!!
1/5
TrustpilotDisgraceful
Disgraceful, I recently inquired into buying a home with this company and soon discovered they are continuing to sell their homes with Leasehold Tenure and offer the Help to Buy Scheme despite the government recently banning the use,
1/5
TrustpilotLarge number of snags and no urgency in dealing with them
Awful both in terms of number of snags and lack of urgency and attention in correcting them.I would not recommend them to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jones Homes's Poulton-Le-Fylde office has 335 reviews across two platforms: 20 on Google, 315 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jones Homes is rated 3.6 out of 5 across all 335 reviews, and 4.0 out of 5 on Google from 20 reviews, checked 9 October 2026.
Jones Homes, Garstang Road East, Poulton-Le-Fylde FY6 7SY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.