Nicholas Humphreys Portswood (Southampton) reviews

★★★★★ 1/5

Google

Absolutely horrific experience, WEAPONISED incompetence. I would give them zero stars if I could. Completely incompetent staff, consistently made accounting mistakes without rent payments and tried to get us to pay THOUSANDS more than we were meant to - took myself calling every day for 3 months and sending countless emails to fix this issue. The house was not clean when we moved in, and the bathroom sink was blocked which they charged us for (£150 to unclog a drain by the way) even though we'd just moved in - bet they charged the previous tenant too by taking it out of their deposit. Old, broken boiler when we moved in - didn't get fixed until 3 months into the tenancy. Consistently didn't tell us about 9 am house viewings until either late the night before or the morning of, and then sent emails complaining that it wasn't spotless despite the lack of notice. Took £560 of our collective deposit just for cleaning - even though we thoroughly cleaned the house. Prolonged the deposit repayment process - I phoned multiple times while waiting for the process to continue and every person I spoke to blamed it on someone else in their department. Again, weaponised incompetence - the length of time taken meant my house had to accept the charges as we needed the money back and they were deliberately taking advantage of the fact that we're students and don't have the money to let the deposit issue go on for as long as they tried to make it. Please please never use this company.

Ella · 6 November 2024

★★★★★ 5/5

Google

Very professional and they were very quick with my issues. Bhav went over and beyond in helping me and my friends. For international students I recommend to choose them

Roshi · 1 January 2023

★★★★★ 5/5

Google

Sasha was really warm, friendly and helpful for us to find the right accomodation and I would be delighted to use their services again if necessary.

N · 1 January 2023

★★★★★ 5/5

Google

Having used Bhav and his team at Nicholas Humphreys as a managing agent on a rental and subsequently in their role to sell this property I cannot recommend them strongly enough. Fabulous service throughout and common sense approach too.

Hazel · 19 March 2024

★★★★★ 1/5

Google

I would give 0 stars if I could. I lived in one of your houses for a year and we had so many problems due to the poor conditions of the house. The water of the bath dripping from the kitchen ceiling, floods outside the house due to the pipes, oven that once turned on smelled like gas, fridge that drips, the grass in the garden that took a year to be cut and finally we had rats. Once they were supposedly dead, we had to live with the smell for months. Everything took an eternity to be fixed and the payments that we made for the gas, because we had to top up ourselves, were always late including the deposit which I had to wait 4 months to receive while they ignored my calls and messages. For all these reasons I wouldn't recommend it to anyone.

Teresa · 1 January 2022

★★★★★ 1/5

Google

As the other reviewers have pointed out, I'd give this a zero rating if it were an option. The place is an absolute joke to deal with, there is no professionalism from any of the staff members. Every single maintenance issue requires weeks/months of back and forth before they admit there is an issue and fix it. We had this on multiple occasions where I'd get the rudest responses from Michael, the recent university graduate that works here and speaks on behalf of the landlords without communicating the issues to them. They never answer the phone or respond to emails and honestly, we can't wait for our contract to end in the coming months so we no longer have to deal with them. Landlords - do not use this place to rent out your properties and for prospective tenants, trust me - it really isn't the year long headache.

Suraj · 10 May 2024

★★★★★ 5/5

Google

Having used many agents, we feel very lucky to of come across Nicholas Humphries. From our initial meeting with Bhavik, his professionalism, high standards, and strong work effort shone through and he did not disappoint! He has helped us in finding a fantastic array of tenants and has offered useful guidance along the way. He is always available to answer any queries and always seems happy to help! He let's properties and finds suitable tenants very quickly and his customer service is second to none. He goes above and beyond and he is definetely now our number 1 letting agent of choice. We would be happy to recommend him to any potential landlord/tenant!

Hannah · 1 January 2021

★★★★★ 1/5

Google

We lived in a property managed by Nicholas Humphreys this past year in Southampton. They have without a doubt the worst communication possible, the phone in their office is never picked up and emails take weeks to be replied to. When we moved into the house it was in a disgusting state and throughout the tenancy it was tricky and time consuming to get the smallest tasks carried out by the agents. The end of our tenancy was stressful to manage with our questions taking weeks to be answered and unreasonable charges were given to us. Overall disappointed and made sorting the house out another unnecessary stress during uni.

Liesl · 17 April 2024

★★★★★ 1/5

Google

Unbale to rate as ZERO. Just don't waste your time with them. Every member of staff I / We dealt with are incompetent, untrustworthy, unprofessional, unorganised and dishonest. I only wish I could post all of the emails and messages I have received from them over the past year. Their excuses and apologies mean nothing. A genuinely awful, awful service. Thank you all for a truly terrible experience. Oh, if you do get a property from them firstly - I'm sorry. Secondly TAKE PICTURES of everything and I mean EVERYTHING, walls, carpets, mattresses, floors, everything and preferably with one of them as a witness. Just in case when, you leave the property you have a recent record of the state of the property when YOU moved in and not old pictures taken a long while ago when the property was at its best. I'm not saying that they'd use old photos to compare the before and after state but just in case they do, you might have a bit more of a case with them when you try and get your deposit back. I will be expecting a reply saying the property was not managed by them and I should contact the landlord. I am however not expecting to be contacted by them to discuss their failings.

Verna · 19 March 2024

★★★★★ 5/5

Google

from the back of a letter that I received from Bhav, I called Humphreys to arrange a valuation for my propriety which had been empty for the last 4 months. I used to use a very well known agent in Southampton so changing to someone new I was very apprehensive but these fears were really reassured by a first class service which really is second to non. He understood my wants and needs which gave me great comfort, my property is now fully let for this year with working professionals and for next year with a group of 4 students. thank you and keep up the great work i would highly recommend Humphreys. One Happy Landlord

James · 19 April 2019

★★★★★ 5/5

Google

Have been renting from Nicholas Humphreys for the past 2 years in a student accommodation. They have been really good from the offset helping us out with any maintenance issues and help with rent when our student loans did not come on time

Akinbami · 17 April 2024

★★★★★ 5/5

Google

Nicholas Humphreys have been an incredible letting agent. They have offered a personal and friendly service and made it easy to rent as a student; they have often given us calls to explain details of the tenancy instead of just sending emails, they have done follow up checks after maintenance to see if we are satisfied, and any urgent maintenance has often been dealt with by the next day. They have also done a fantastic job advocating for us during the return of our deposit. Thank you

Peter · 1 January 2024

★★★★★ 1/5

Google

There is not a more incompetent, dishonest and unprofessional letting agency is the whole of the Hampshire area.NegativeProfessionalism

Sheriff · 1 January 2022

★★★★★ 1/5

Google

If Only I could give zero stars.. Honestly I should have sued them. It took them almost 7months to give my deposit back, I had to make thousand phone calls and send many emails to be able to get it back.

Hazal · 10 November 2023

★★★★★ 1/5

Google

STAY AWAY! THE WORST agency in Southampton. They just want to get the money and that is it. Ignoring emails, phone calls just useless try avoiding renting with them. They will make excuse to charge you everything and not bother taking your calls.

Adem · 13 February 2025

★★★★★ 1/5

Google

Stay away from these estate agents. My friend has had the worst experience with these people. Their manager Sasha promises something via telephone and then they do not live up to their promise. They have dragged the matter for more than a month and have disappeared ever since. They try to bully university students and extract money from them. My friend and I have already informed SUSU lettings and they are already aware about the mis-happenings here (apparently its frequent) and they will alert future students accordingly.

Lucy · 1 January 2023

★★★★★ 5/5

Google

Bhav is the best! Gone an extra mile to every request I made!

Chan · 1 January 2021

★★★★★ 5/5

Google

I had an issue with my daughter's tenancy which was passed around to a couple of people and finally (thankfully) landed on Tarun Patel's desk. He could not have been more helpful. He proactively investigated, called me back every time he said he would, and in the end went above and beyond to resolve the issue for me before it was resolved internally. I can't recommend him enough. Many thanks for your help in this matter Tarun.

Cassie · 1 January 2023

★★★★★ 1/5

Google

Terrible experience, started out well and then ended with a breech in GDPR, debt collectors asking for money from a time after we moved out. honestly super unprofessional on the phone and takes so long to get back to you.NegativeResponsiveness, Quality, Professionalism, Value

Jade · 1 January 2023

★★★★★ 5/5

Google

Great service! Adrian was particularly helpful and really lovely! Would highly recommend :)

Summer · 2 January 2019

★★★★★ 5/5

Google

I’m very satisfied with the fast services and generosity in helping me getting a place to stay on the same day at very good and cheap prices offering better deals than all other sites I checked online. Thanks guys and keep up the good work I definitely recommend you guys for any international student looking for accommodation like myself.

Fdott · 2 January 2019

★★★★★ 1/5

Google

I don’t know how you’d locate someone when you can only see their first name, ask Bhav and Sasha - they know about me :) stop replying to these reviews pretending we’ve never lived with you!

Alicia · 1 January 2023

★★★★★ 1/5

Google

landlords avoid at all costs, very poor management of rental issues. Love to shift blame onto others as opposed to dealing with problems that arise.

Shiva3458 · 10 November 2023

★★★★★ 5/5

Google

Great letting agency with enormous capacity of understanding and support the needs off the tenant. I recommend them for their professional attention to details. The best communication and problem resolution. The only letting agency you can trust that they do what they promise and beyond that.PositiveResponsiveness, Quality, Professionalism, Value

Vasile-Adrian · 1 January 2021