Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible experience! Do not care about tenants at all. My property manager would never reply to my emails, as well as being extremely rude. Stay away from leaders. Especially property manager Yvonne.
Iwana · 18 June 2023
Agent replied · 17 June 2024
Dear Iwana Lackanovic,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleHad an outstanding repairs job that hadn’t been addressed by leaders. The new housing officer for my property got on it straight away and chased it up. The works are due to happen with a couple of weeks now. Thankyou Aaron Lawrence
Jack · 18 June 2022
Agent replied · 17 June 2024
Dear Jack,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleReally helpful and supportive, my sale wasn’t easy or straightforward but they helped me a lot through the process and I would definitely deal with them again.
Stuart · 21 October 2023
Agent replied · 17 June 2024
Dear Stuart Wilson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLouise and Tony, thank you very much for the excellent service we have recently received from you.
Louise manages the property we rent very well.
She is very helpful and always responds quickly to e-mails.
Tony did everything to find the cause of the leak in our apartment and fix it.
I recommend using Leaders Portsmouth
Emilia · 19 June 2018
Agent replied · 17 June 2024
Hi Emilia, thank you so much for sharing your positive experience. We are really glad you feel satisfied with the service you received!
★★★★★ 1/5
GoogleThe worst agency to rent with. They don’t even know their job roles. The management it’s totally down. One lady which is manager for my property doesn’t know to do her job! I do not recommend to rent with them never!NegativeProfessionalism
Silviu · 18 June 2022
Agent replied · 17 June 2024
Dear Silviu
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleCallum has made the process of letting my property so stress free. He kept me well informed from start to finish and found us excellent tenants. Can’t recommend highly enough.
Helen · 18 June 2023
Agent replied · 17 June 2024
Dear Helen
Customer care is important to us and a great review on your dealings with Callum, we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Chris Love Lettings Manager
★★★★★ 5/5
GoogleThe process of us moving to our new home was soo seamless. Much appreciation to the team
Fred · 18 April 2024
Agent replied · 17 June 2024
Dear Fred “bosire” Nyatika
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleGreat service indeed and very efficient team! Thank you Mr. Rob Comerford and Portsmouth Leaders for helping me out throughout the tenancy application process.
Rinalyne · 20 November 2023
Agent replied · 17 June 2024
Dear Rinalyne Nevado,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWow a well deserved 5 star. Such professionals Thank you. What a great team. For me I was in a situation for urgency at the lower end of the market and they where so helpful, efficient and friendly. Very impressive. I would highly recommend portsmouth leaders.
Steve · 18 June 2021
Agent replied · 17 June 2024
Dear Steve C,
Thank you for the great review of our Leaders Estate Agents Portsmouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe are very thankful to Shannon, Rob and the rest of the Leaders Portsmouth team for being so approachable, responsive and for your amazing service to us.
Pearl · 22 August 2023
Agent replied · 17 June 2024
Dear Pearl Mercado
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a great experience...the staff is friendly and knowledgeable...communication is remarkable and always in a timely manner...special thanks to Annie in the Portsmouth office & Lucy in Southsea office...Job well done! 😊 …
Julez · 18 June 2020
★★★★★ 5/5
GoogleLeaders have been non stop helpful when it came to find us a place that suited us and our new born baby.
Jack especially was so helpful in making sure that we found the best property on the market
Paige · 18 June 2022
Agent replied · 17 June 2024
Dear Paige,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRob and Morgan at Leaders have been really helpful and efficient getting our rental sorted! Had trouble with contacting the staff at Leaders in Cheltenham a few years ago, so this is really refreshing. Thank you so much! :)
Becky · 18 June 2022
Agent replied · 17 June 2024
Dear Becky Tye,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleGreat letting agency in Portsmouth United Kingdom with Friendly and very cooperative staff member.
Nadeem · 18 May 2024
Agent replied · 17 June 2024
Dear Nadeem Sarwar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI am so impressed with the services rendered at Leaders Portsmouth.
More so with Rosie, she assisted in every way. Thanks, dearie.
Chinyeaka · 20 November 2023
Agent replied · 17 June 2024
Dear Chinyeaka Helen Ihekwoaba
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleTheir service is very professional and customer friendly. I would like to highlight one person specifically, Louise , she is a member of local property management team. Thanks to her professionalism our tenancy was nothing less then pleasant.PositiveResponsiveness, Quality, Professionalism, Value
Karel · 12 January 2022
Agent replied · 11 January 2025
Hi Karel,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Portsmouth branch and especially Louise in our Property Management team. It's pleasing that we could provide you with a positive experience.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleReally pleased with being able to find a lovely house to rent, Annie was brilliant at her job, very efficient and everything was quick and easy. Thank you
Liz · 18 June 2021
★★★★★ 5/5
GoogleI am moving into a flat that is managed by leaders, very professional and friendly team! I have been dealing with Robert and he has been extremely helpful. I am very happy with the service from leaders and I'm looking forward to moving in!
Marcus · 18 June 2021
Agent replied · 17 June 2024
Hi Marcus S!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleI have enjoyed meeting Kelsie Beever as a great estate agent in Portsmouth, she was professional and very charming, I wish her all the best.
Stefano700 · 22 August 2023
Agent replied · 17 June 2024
Dear Stefano700
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 2/5
GoogleI'm pretty disappointed with leaders, on three occasions now we have attempted to view properties by first phoning to arrange a viewing and then following up with email to confirm it. The first occasion the lady didn't even get back to us, then on the second the person phoned as we were waiting to view and cancelled, and the final one they didn't even have the decency to phone, we had to phone them to find out what was going on as we were waiting t the property. To which they told us they didn't know why but the viewing had been cancelled.
So won't be using leaders services in future
Arron · 18 June 2020
★★★★★ 5/5
GoogleSelling my house through Leaders was a pleasant experience. They kept me up to date with events at every step of the way, and were always helpful. They suggested a conveyancing firm, which were equally professional in their conduct.
I am currently selling another house with Leaders, despite their competitors offering me the earth!
I wouldn’t hesitate to recommend them for your selling and rental needs. (I can also comment on the rental sector of their business, as Leaders were the company I rented a flat from back in 1996. I had no problems then either!)
Rich · 18 June 2020
★★★★★ 5/5
GoogleThey are so professional and caring, their hospitality is top-notch. I recommend
Dotman · 18 May 2024
Agent replied · 17 June 2024
Dear Dotman Adekoya
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThankyou Harvey for your professional manner during my last inspection. Leaders are lucky to have you!!
Alison · 18 February 2024
Agent replied · 17 June 2024
Dear Alison
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery happy with the service provided by Annie at Leaders in Portsmouth. She has been excellent in dealing with all queries and helping me through all aspects of the process. Very approachable, extremely helpful and professional.
Jason · 18 June 2022
Agent replied · 17 June 2024
Dear Jason Lai!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Portsmouth branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
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