Trusted Agent profile · Portsmouth
Verified
★★★★★
457 reviews across 1 platform
67 Albert Rd, Portsmouth, PO5 2SG
Kings Estates's office in Portsmouth, at 67 Albert Rd, is rated 4.2 out of 5 across 457 reviews on 1 platform, including 457 Google reviews rated 4.2.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
5/5
GoogleI came here for the first time this evening, and everyone I was with loved it. We couldn't fault it at all, staff were so friendly and the food was absolutely amazing. Big thank you to Rachel for being a great host and recommending us Sushi we had never tried. They were all so good!
5/5
GoogleHuge thanks to Kevin for his help with the sale of our property in Southsea. He undoubtedly knows his patch and was incredibly helpful throughout, keeping touch with our purchaser and guiding the process for us to a successful outcome. Not the first time I've personally used Kevin, and I would have absolutely no reservations in using him again if the opportunity arises.
2/5
GoogleDate night with the Mrs. Usually love this spot, but this time it was disappointing. The waitress was rude, sulking and didn't tend to us often. We ordered the chicken ramen, which tasted completely off. We sent it back and got given a fresh one. No apology, and no one came back to our table to check on our meal in the first place. Usually a big fan of this place, but service let us down, along with gone-off chicken that tasted sour.
5/5
GoogleI’ve been here a few times now, and personally it's the sort of place I like for Japanese food. No frills, order comes crazy fast, consistently good quality, and reliably tasty. The staff may seem a bit rushed at first, but they’re actually very friendly and attentive. I've always arrived with no reservation and they have always found a spot for me. A really solid choice if you’re after good-quality Japanese food. I recommend the combo salmon don + chill Asahi
5/5
GoogleFood was absolutely delicious. We took prawn gyoza ramen, miso ramen, California maki and tempura rolls. Environment was super nice, very cozy. I loved that they have curtains between tables. Staff very friendly and food ready quickly! I was very full so decided to take the rest of ramen home. Definitely will be back!
5/5
GoogleSuch a great restaurant. Staff are so very friendly, and the food is fabulous. The portions are really generous, and the ramen which really is a meal in itself and very filling. There are lots of smaller plate options too, so this place can work for lots of budgets. An added bonus when we visited for my son's birthday was that unprompted they gave him an ice cream with wafers and sang happy birthday. Great place 🙏🍣🍜
5/5
GoogleMy partner and I came here for our first real date night together, and it was a fantastic evening, with lots of highlights. Firstly, the atmosphere of this place is great. A majority of the seating is booths, and there are curtains to separate you from other customers. This made for a really intimate, cozy setting, and a romantic meal with my partner. The staff here were friendly, and took our order very quickly, which I appreciate. All the food was delicious, and I have ordered food from these guys a few times since! All the sushi is top quality, and super tasty. The sesame broccoli is incredible, and they have a sesame salad with sausage in it, which is way better than it sounds! The tempura prawns were absolutely perfect, and the pork dumplings were some of the best I've ever had. I would highly recommend this place to anyone who likes this area of food, and I will be visiting again.
5/5
GoogleThis place is cracking. The little booths everyone’s goes in is such a fun touch. I had Beef Ramen, would recommend! Mrs got a bunch of little bits and sushi which was super tasty. Defo recommend a bunch of small plates to share. The veggie Gyoza and Edamame were a total highlight. 8/10
1/5
GoogleWe put through an order for lunch for five people with separate orders via a delivery app. For some odd reason they packed/ dished everything together and it was difficult to hand out and it even looked as though things were missing. Most importantly though, they are not a safe restaurant for those who have allergies. I have a fish allergy and I've ordered chicken and veg sushi for years - this is the first time I have had an allergic reaction to chicken sushi where they obviously did not take the care they should have. Very disappointing and completely ruined my day.
2/5
GoogleI ordered from Uber Eats, chicken katsu curry, for the second time, the first time was delicious, so I ordered again today, but today the chicken katsu was tasting sour, it didn’t taste fresh.
5/5
GoogleWe are regulars to Sakura, have visited for all milestones of life even our wedding legal day (registry office), yesterday we took our nieces for their first ever experience of Japanese food, I ordered a wide variety from Katsu Curry to Tamago Maki, they enjoyed it all! Thank you ☺️
5/5
GoogleHad a great experience - such friendly estate agents at Kings estates. Bipen was the estate agent who did mine and my friends’ viewing and he was ever so helpful and approachable. This was me and my friends’ first ever viewing and he made the whole experience so smooth and comfortable for us. He was able to answer all our questions, and we felt we could go to him with any concerns we wanted to raise.
5/5
GoogleAs a landlord I would like to thank my contact at Kings for the exceptional help she gave me in turning round a property that was left far from acceptable by previous tenants. With only ten days before the new ones arrived, Katie was instrumental in sourcing the help and support I needed to restore the property and kept me informed at every step. Without her support, it would never have come to fruition. Highly recommended.......and appreciated!!
5/5
GoogleI haven't visited Sakura for a couple of years but have thoroughly enjoyed eating there twice in the past week - I had forgotten how fresh and tasty the food always is. I usually eat the same thing - duck gyoza, Southsea maki and a crispy and refreshing salmon and avocado salad. We took a chance walking in for a table late on Saturday afternoon but managed to get in. The staff were attentive and friendly and the food was presented beautifully and served very quickly. We will be back soon - and next time I might even try something different!
1/5
GoogleHouse was disgusting when we moved in, grease stains, pubes in and over furniture. Basics like lightbulbs and the extractor fan were broken. Black mould in the bathrooms and all up the back of the house. Joint butts in the hallways when we moved in and house stunk of cannabis. Honestly shocking level of incompetence from a professional company, would expect better quality from my 3 year old niece with a toy phone and plastic screwdriver.
5/5
GoogleI put out an advert on a third-party site and one of the agents contacted me immediately with a large variety of options within my price range and area. The staff were punctual, friendly and very insightful. The agent Josh made it very clear to me he would rather find me a property that suited my needs than make a quick, easy profit. Very professional agency, couldn't recommend more if you're looking for a place to rent in Portsmouth.
5/5
GoogleA really nice place to go for dinner, the booths are cosy and well appointed, the food is hearty and authentic, the staff are attentive and quick. I would recommend the Ramen, the Katsudon, Char Siu and Takoyaki, all were great portions sizes and extremely tasty.
5/5
GoogleI’ve been going to Sakura for about 15 years, the quality of the food has always been exceptional and consistent. The staff are really friendly. We try and go at least once a month. My 9 year old loves it too!
1/5
GoogleAbsolute shambles of a company. Firstly took holding deposit by cash on 18th September (requested by them)… then denied having cash (receipt below). Then accept a deposit and offer from us, however continue viewings with other applicants. Expect paperwork returned within 1 hour otherwise threat the landlord will not proceed despite people being at work. They lie and do not get back to you let alone answer a simple query. We called on Friday morning explaining if the property isn’t Let Agreed and the landlord hasn’t made a decision then we want the deposit back. Both Kiera and Katie do not know legalities or the rental process when asked. Any question we have asked, they could not answer. Katie hung up on me after lying that the landlord has the deposit now and saying she needs to speak to them to see if we get it back as she doesn’t have a clue. Then wonders why people are frustrated when they are illegally retaining money. Both members of staff and Kings are going to be reported to THE PROPERTY OMBUDSMAN, and I advise all the other people who have negative dealings with the company to do the same. I’m not sure how people like this are allowed to be responsible with important assets and homes of clients. Please save yourself the stress and go with a trusted agent instead of wasting your time and money with this cowboy company. **response to Kings Estates reply after 4 months** Firstly several times we filled in the referencing forms with him and secondly, legally you cannot retain a holding deposit unless the following: - deciding not to rent the property - give wrong or misleading information - cannot pass a right to rent immigration check. (Response forwarded to Trading Standards)
Hi Georgina, We have checked our records and couldn't find you listed as a client, although we understand it was your family member who secured a property through us. As a business, we do accept cash payments, but for security reasons, we do not keep cash in our office at all times; it is banked every other day. Regarding the paperwork submission, our terms and conditions stipulate that applicants have 7 days to provide the required references. Despite granting an extension on this timeframe and waiting in total around 20 days, your family member did not provide the references within the agreed-upon period. As stated in our terms and conditions, if a prospective tenant provides false or misleading information or fails to submit the required documents within the specified timeframe, it is considered a withdrawal, and any holding deposit paid is non-refundable. Prospective tenants are made aware of these terms and conditions before paying any holding deposit. If you would like to discuss this matter further, feel free to contact us directly. Kind regards, Kings Estates - Admin Team
1/5
GoogleEdit: I find it strange that countless reviews claim that Kings Estates have taken as much of their deposit as they can but they “don’t appreciate such damaging accusations”. Surely if it was nothing to do with them, people wouldn’t be leaving such reviews. Also, we don’t appreciate your agents letting themselves into our home because they think a read receipt is an invitation into our home. A quick google search reveals: “It is a common assumption of landlords and their agents that, as the tenancy agreement provides access upon what is usually 24 hours' notice, they have the right to access the property after the said notice. However, landlords must request access whenever they wish to enter the property.” We did not grant access. When I explained this in my last email it was ignored., , - As others have mentioned, their agents act illegally and let themselves into your home without permission. They are excessively frequent with bookings, treating the place you live in more like a showhouse than a home. I wrote an email to complain about the essential break-in and threatened legal action. I was essentially told "we can do what we want if we give 24 hours notice" which is UNTRUE. They had the cheek to then say that if we DIDN'T want them to enter our home, we had to provide a reason! I am currently looking into installing a chainlock because these estate agents of darkness might be stood outside my bathroom when I get out of the shower. Or maybe they'll wish me good morning at the foot of my bed when I wake up like the seven dwarves So if this happens to any of you, go to citizens advice and take them down to china town. They conduct this type of behaviour because they rely on students not taking action - it seems like not enough of us are. It's a hassle, but these guys are not only deposit thieves, they think your home is their right - so they can make more money! Absoloutely disgraceful and it's a wonder that they're still operating. Kings estates more like cringe estates
Dear Bethany, I am sorry that you have felt the need to leave this negative review. As explained to you previously, 3 out of 4 tenants read our WhatsApp message but did not reply, which we could see. You were provided with over 24 hours notice for the viewing, in accordance with your tenancy agreement. Regarding your deposit, please note that we offer a Let Only service to your landlord and do not hold the deposit ourselves. Therefore, we have no say in any deductions as you will deal directly with your landlord. I want to emphasise that we are a reputable business with over 10 years of experience. Our team consists of hardworking, honest individuals who have no interest in stealing from anyone. We do not appreciate such damaging accusations. Additionally, any deposit held by us is protected under the MyDeposits protection scheme. Any proposed deposit deductions are discussed with tenants, and if there is a dispute, MyDeposits will make the final decision, not us. If you would like to discuss this matter further, please feel free to contact our office directly. Kind regards, Kings Estates - Admin team
5/5
GoogleFood was fantastic, freshly prepared with love and passion. The people were fantastic and made the evening a brilliant night out, they even served a ice cream with a candle and sang Happy birthday for my wife which topped off the evening!
5/5
GoogleTia was incredibly helpful and supportive after i contacted her for a valuation on my property. She was so understanding of my circumstances and made the whole process super easy i could not recommend her more! Thank you to everyone at Kings :)
2/5
GoogleI’ve been coming here for about 15 years, and we came last night for my birthday because usually we have the best time with the best food. Unfortunately it seems the restaurant is a victim of its own success, because beyond the ambience of the UberEats buzzer going off every minute, the waitress we had was very ubrupt and inattentive, then gave us wrong orders, and worse of all she actually yawned at us when I asked for the dishes to be swapped to what we ordered. The food itself wasn’t good either, tasted fishy and some of it had started to dry on the edges of the fish. The only good thing was the squid rings and Gyozas. Staff were rushed and rude, and in the end we paid up for our starters and left. Such a shame as usually we love this place, but I left last night felt disappointing in every aspect of our visit.
5/5
GoogleAmazing place to eat! The food was so tasty with a good variety available to choose from. Service was probably the best I've ever encountered when eating out, as a waitress rachel ensured we were well catered for the whole evening. To top it all off we got complementary ice creams each for our anniversary meal. Honestly give Sakura a go and im sure you'll enjoy as much as we did
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