Trusted Agent profile · Portsmouth
★★★★★
2,023 reviews across 2 platforms
3 Exchange House 122 London Road, Portsmouth, PO2 9DD, PO2 9DD
Part of Cubitt and West, see every office.
Cubitt & West's office in Portsmouth, at 3 Exchange House 122 London Road, is rated 4.7 out of 5 across 2,023 reviews on two platforms, including 270 Google reviews rated 4.7.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from start to finish. Lots of calls and emails to help me find the right property. Jas was extremely helpful and gave lots of great advice. 5 stars all round
Hi Jane, Thank you for leaving a review! We're delighted to hear how excellent the service you've received from our team in Portsmouth has been and especially how helpful Jas has been throughout. Best wishes, Cubitt & West.
5/5
GoogleHaving spent 3 intense weeks looking to purchase an investment property and having had dealings with 4 estate agents and 7 of their consultants, it’s been a juggling act. I’ve dealt with a mixed skillset of professionals and found most to be eager and competent. However, one consultant stood out for her professionalism, knowledge, tenacity and general eagerness to really help and that was Zoey McGovern from Cubitt & West. I actually didn’t end up buying through Cubitt, but I will certainly look to contact Zoey when I’m again hunting for a purchase. Keep up the great work, you’re doing your profession proud.
Hello Rob, Thank you for taking the time to leave a review. We're glad to hear that you had such a positive experience! We'll certainly pass this onto Zoey, I know she will be pleased to hear your feedback! Best wishes, Cubitt & West
5/5
GoogleI cannot recommend Cubitt & West enough for your house sale, from the very first point of the valuation to putting my house on the market to then agreeing a sale they have been so great. Everyone I spoke to regarding my sale was so friendly and helpful and one member of the team who were involved from the very start to the final exchange & completion was so helpful, communicative and approachable and this was was Mo (Hussain). Overall they made a very long & stressful time better and they ensured that they kept me informed all along the way - thank you!
Hi Emma, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how friendly and helpful you found them to be throughout your sale. Best wishes, Cubitt & West.
5/5
TrustpilotCiaran Street has been absolutely…
Ciaran Street has been absolutely amazing in sorting everything out for my move. I haven’t even moved in yet but am honestly so impressed with the level of service he has provided. Even when there was an issue with the meter in the new property Ciaran done everything possible to sort this out and his communication was fantastic. It is hard to find such incredible customer service and he is the best I have ever dealt with.
5/5
Googlejasmine has been so helpful would highly recommend this company. 5 stars!!
Hi Eleanor, Thank you for your feedback. We’re delighted that Jasmine and our estate agent team in Portsmouth could provide helpful support and expert property guidance throughout your experience. It’s wonderful to hear that their professionalism and local property knowledge made the process smooth and reassuring. Thanks, Cubitt & West
5/5
GoogleThis was a very nerve racking and stressful time for myself and my partner but Zoey and Frankie made everything smooth and easy for us. Nothing was too much to ask and they were very understanding of outlet situation and helped make any decisions for us so much easier! Thank you so much for your support.
Hello, Thank you for taking the time to leave a review. Best wishes, Cubitt & West
5/5
GoogleNot a bad word to say about the staff at this branch (especially Abbie) who at times has had to bend over backwards in order to secure the property I wanted. I would definitely recommend and use again in the future should I need to thank you all so much.PositiveResponsiveness, Professionalism
Hello Thank you for taking the time to leave a review. Many thanks, Cubitt & West
5/5
TrustpilotDan was prompt
Dan was prompt, polite and helpful throughout the process of my viewing and enquiries.
Hello Connor,Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass this on to Dana and the team!All the best,Cubitt & West
5/5
Googlei have just moved to my new home with the help of cubitt& west.it was really a nice experience.the agent Emily Jones really help us alot with the moving and setting everything up.All the process was nice and easy and took less than a week.i have a very nice experience
Hi Malik, Thank you for your wonderful feedback! We're pleased that Emily was able to assist you so effectively with your move and setup. It's great to know that the process was smooth, easy, and completed in less than a week. We strive to provide excellent service to all our clients, and we're delighted that your experience with us was a very nice one. Best wishes, Cubitt & West
1/5
GoogleI consulted a property to rent with the agent MR Singh and MS White. I also received a text confirming the viewing was booked at 4:45 pm yesterday. But they did not show up and only for once another agent picked up my call saying she would try to reach Ms White. I ended up waiting for 1 hour and no one answering to me anymore.
Thank you kindly for your feedback and we are sorry to learn of the difficulty you encountered. It appears that you tried to book the viewing via Whatsapp whilst you were overseas and unfortunately a technical signal issue arose which resulted in the viewing being cancelled. Our staff called you as soon as soon as they became aware of the matter and you were provided with further information about the property before deciding that it would not suit your needs. Our staff would be delighted to assist you in finding a suitable property and we invite you to contact them at any time. Kind regards Cubitt & West
5/5
TrustpilotGreat experience of selling with Cubitt and West
I recently sold my house and chose Cubitt and West to market it. The sales team was brilliant in putting the plan together and market it. I recieved offer on the first open day itself that I accepted. Post offer process was where Heather followed up with all parties and progressed the sale. Heather kept me informed all the time as well. I am glad I didn't go with self help model of selling via website as there is a lot of chading and follow ups required post offer acceptence that was done by Cubitt and West team.
5/5
TrustpilotA great professional and personal experience
Dan at Cubitt and west went above and beyond in helping me get tenants into a flat of mine in an incredibly tight timeframe.Regular updates and transparency made the whole process a lot easier, would highly recommend Dan for any services needed and will be in touch with Cubitt and West again for when I need another tenant.
5/5
TrustpilotFirst time buyers
Myself and my boyfriend are first time buyers and didn’t really know much about the process of buying a house . I can’t thank the girls enough, especially Amelia, Maddy and Louisa, who were always so friendly and caring when speaking to me . I never once felt like I was asking a silly question they always made me feel valued and relaxed. It was really nice to know they were routing for us as well. I would highly recommend them to anyone looking at buying or selling. I particularly really appreciated that they made me feel like a human and not just a number like I’ve experienced else where .Thanks so much for everythingBecky and Tom!
5/5
TrustpilotHeidi and the team at Cubitt and West…
Heidi and the team at Cubitt and West Ashington are amazing. The sale wasn’t easy with two buyers pulling out, however the team sold it within a week each time. Third time lucky and we finally sold. Thank you all so much for your hard work.
Heidi prides herself on her customer service and I am delighted to hear that her experience was able to find you the perfect buyer.
5/5
TrustpilotA great team involved on my house sale - 100% recommend!
Overall I found the whole process of my house sale with Cubitt and West a straight forward experience (thankfully) with great customer service from all people involved in the branch.I have to say, it was a very stressful process as I was also trying to purchase a new house to move on to, however none of the stress was as a result of anything from anyone at Cubitt and West and in fact they made it easier for me to understand the steps along the way of the process and tried their very best to chase up enquiries for me, to make things move faster.I cannot recommend the team enough (Julie Bramble, Mo Hussain and Zoey), all were very lovely people and very helpful and I would always consider using them again for a house sale (not that I am now planning to move again anytime soon!!) ;)
Hi Emma,Thank you for leaving a review! It's great to hear how straight forward you've found your house sale to be with our agents and how they took the time to help you understand the steps along the process and chase up enquiries for you.Best wishes,Cubitt & West.
5/5
TrustpilotGreat service at Portsmouth!
My partner and I were looking for our first property to rent in Portsmouth. The team there, especially Daniel, were so supportive during the process and kept us informed every step of the way. I would recommend Daniel to anyone looking to rent in Portsmouth!
Good morning Rosie,Thank-you for your kind words about the Portsmouth Lettings team at Cubitt & West and in particular, Dan. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
1/5
TrustpilotAwful experience, never again
I would leave less than 1 star if I could.I have rented over 10 properties from a variety of estate agents and I have never had a worse experience than Cubitt & West. When we moved in, the property had not been cleaned since we had a viewing, with 3 dead wasps in the bathroom, dust everywhere. A 'builders clean' had not been carried out.We emailed our property manager a few weeks after moving in and instantly got passed on to his assistant property manager, we never heard from him again.There was an ongoing issue with the bins and bin collection at the start of the tenancy, but Cubitt & West provided no support in contacting the council to address this.The inventory checklist included the wrong meter serial numbers, which lead to an ongoing issue with the energy provider (wasting multiple needless hours on the phone).We had severe issues with our neighbours due to noise and Cubitt & West were unresponsive and unhelpful on the matter, essentially saying they couldn't do anything to help us and it was out of their hands. We provided several evidenced claims that our neighbour was breaching her contract, but we were not able to speak directly with the landlord and Cubitt & West refused us this access. We believe they were not raising the issue properly with the landlord and didn't stress the severity of the matter with the landlord. They provided no advice on how we could address the issue effectively. We spoke to a specialist solicitor for advice who said Cubitt & West failed in their duties to provide us with relevant and helpful advice and he was shocked to hear how they had been reacting to our issues. It was only after we contacted our neighbours estate agents that anything was addressed.
5/5
TrustpilotAshington Office
We have purchased a new home through Cubitt & West in Ashington and can highly recommend this branch.We dealt with Heidi who was very helpful, friendly and professional throughout the whole process.We were also kept up to date via email from the sales progressor allocated to our puchase.Very please with a great service.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotI would really recommend Julie Bramble…
I would really recommend Julie Bramble - she was dealing with the other end of our chain, however, was very helpful in keeping us updated with the progress throughout and always responding to me which is usually very rare. Thank you for taking the time to help us during a stressful period!
Good morning Leila,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotI would like to personally thank Mark…
I would like to personally thank Mark Pelley who helped progress our case for all his very hard work, dedication, professionalism and endless patience getting a tricky lease resolved. If it had not been for his calm resolve and help, this sale would not have gone through. I cannot thank him enough.
Good morning,Thank-you for your kind words about our Sales Progressor Mark - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
1/5
TrustpilotSwindlers. I used the Horley branch
I used the Horley branch. It was 8 months of hell. They set up my sale twice on a wing and a prayer, doomed to fail, causing unnecessary stress and financial loss, they withheld vital information from me until the point of no return on several occasions, breached all codes of practice, had no urgency to facilitate a smooth sale whatsoever, this was left to me. They have a very misleading set up. There is no redress for complaint because they refuse to take any responsibility. They do not belong to any proper governing body, only the Property Ombudsman which is a waste of time because they protect the agent, not the client. Don't go there, never again.
5/5
GoogleBecky was really helpful and answered any questions I had straight away.
Good Morning Kayla, Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass this on to Becky and the team! All the best, Cubitt & West
5/5
TrustpilotLynn was excellent today!
5/5
TrustpilotSuper efficient purchase with C&W
I recently bought a flat through Cubitt & West who made the process as efficient as possible. It can be a stressful time buying and selling but Karen, Angela and the team were always on hand and super quick with responses and chasing up solicitors. Excellent service and I would highly recommend.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
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