Trusted Agent profile · Portsmouth, Hampshire
★★★★★
1,951 reviews across 3 platforms
125 London Road, North End, Portsmouth, Hampshire, PO2 9AA
Part of Beals, see every office.
Beals's office in Portsmouth, Hampshire, at 125 London Road, is rated 4.8 out of 5 across 1,951 reviews on three platforms, including 35 Google reviews rated 4.5.
35
Reviews on Google
This office
56
Reviews on Facebook
Business-wide
1,860
Reviews on Trustpilot
Business-wide
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
5/5
TrustpilotJon and the team have been proactive…
Jon and the team have been proactive throughout the sale of our house. We had an offer within 3 weeks of the house going on the market. Beals gave us twice the amount of viewings than we got from our other estate agent.Jon spent 2 days showing my partner and I around different properties in our desired area and budget, this was an invaluable process to finding what we wanted in a property and ultimately purchasing our new home.
5/5
TrustpilotBeals well recommend worth 5 stars !!
Team beals very good from renting out my property and selling it.Hayley worked very well on my house. Hayley got my house back up to scratch for selling my house after they rented my house out for three years. Team beals done a Stirling job renting my house out,I was 0n the beals gold plan. When I decided to put it on the market and the tenants contract finished. Beal were then asked to sell it they got hayley and the dedecorating and cleaning team for one week, to bring the property to decent state.They did an amazing job. The property was put on the market it was sold within 24 hours.Three lots of people looked at it all put offers and one couple put in the full asking price.Beals all day long!!! Mr Barker happy customer!!
5/5
TrustpilotLouise was so helpful towards us when…
Louise was so helpful towards us when we purchased our property. Great communication at every step of the way. Will recommend to friends and family.
Hi Philip, Thank you for your lovely review. Feedback like this means the world to us. Louise was delighted to hear you had such a great moving experience with us! We hope you have a great day! :)
5/5
TrustpilotHouse sale
Louise is a credit to the company she was so professional so helpfull & very funny excellent service will definitely recommend to friends & family
Hi Anne, Thank you ever so much for taking the time to review Beal's Gosport Office. Louise and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotRecent House sale
It has been a pleasure in appointing Beals for a recent house sale. The whole team were extremely helpful throughout the conveyancing experience. I was kept informed throughout and even during this past testing pandemic, Beals were able to go above and beyond. I’d like to single out Mr Brett Gamblin and his Portsmouth team for the professional approach and fine attention to detail, I would certainly recommend Brett and his team.
5/5
TrustpilotLovely and Helpful team
The staff there were very kind particularly Erin, she helped me throughout the process. I am waiting for the background process to be completed, hopefully I'll move into my new home this month.
Hi Jorbin, thank you for taking the time to review your experience with Beal's Bitterne. Erin will be delighted to hear this! Have a good day :)
5/5
TrustpilotLovely staff
My experience with beals and especially with employee Isobel was great, definitely recommend :)
Hi Abi, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotHighly recommend Jessica bishop if your…
Highly recommend Jessica bishop if your looking for a property she was very informative and very quick to get everything sorted.
Hi, Thank you so much for sharing your feedback with us. Jess was delighted to hear this. We hope you have a great day!
5/5
FacebookTerrible customer service , not helpful, first to charge for everything what they possibly can. 1.Left flat on much better condition then I received , still awaiting for deposit refund as it’s “being considered “ , 2.found new tenant myself still was deducted for “re marketing the property” and a week of their processing documents for new tenancy. 3. Poor communication, disrespectful. 4. Inventory say all “ fully working order” “ professionally cleaned” - be careful check it all and challenge it all. For sure will never use them even if they will have a bargain of the year on offer Avoid
Same story
1/5
TrustpilotA Stressful and unprofessional experience
Bad experience with this estate agency. Even though we put a holding deposit down and were told we had to sign and pay for the property within a week of doing so, it took 2 months to finally sign the contract - 3 days before we were due to move in (bare in mind we had to also move out of our old property so we're extremely concerned we would have no where to live!!). We made constant attempts to pay the deposit and first month's rent, to no success until we finally moved into the property (we called the landlord directly to get the keys) . I received a corse phone call from Beals asking why we have moved in if we haven't paid yet. I told them we tried to pay but they hadn't given us any information to do so. The only way I can describe their response was stroppy, which was outrageous considering we made every effort to pay and it was all on them to hand over the details!! They kept blaming it down to staff holidays which was unprofessional as it isn't down to me to work around their holidays, especially when there is a risk of being homeless due to not signing/paying until the move in day. This was an extremely stressful experience as we had to move out of our old property by a specific date and were extremely concerned about the cross over period (and therefore being homeless) as we hadn't signed or paid for the property, due to their staff shortages, until the day we moved in. Finally, they were extremely bad at responding to emails, often simply ignoring them until I phoned up a week later to receive an answer.
Good Afternoon Devon, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated.Your reviewer name does not show on our system. Please could you send an email to info@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.
5/5
TrustpilotGreat service.
Right from the first viewing of our new rental Jessica was supportive and a great negotiator between us and the landlord, great service.
Hi Mike, thank you for taking the time to review your experience with Beal's Fareham. Jess will be delighted to hear this! Have a good day :)
1/5
TrustpilotCompletely awful company
Completely awful company. They don't let you finish the tenancy in 1 month as it should be,they need 2 months for that. Aswell you will have to contact them every single day and still not having your deposit back after 1 month. Aswell they will enter into your flat with other people,not knocking into the door and show it without any notice and when you not even thinking to move out. Be careful with whose scammers.
5/5
TrustpilotEsmee was very helpful and pulled me…
Esmee was very helpful and pulled me through a tough time with understanding mortgages and the rates at the moment
Hi Luke, Thank you so much for sharing your feedback with us. Esmee was delighted to hear this. We hope you have a great day!
5/5
TrustpilotHighly recommend
Highly recommend Beals North End - professional, helpful and friendly throughout. Lucy was a pleasure to deal with and I would definitely return again in the future. Thank you Beals.
Hi Gareth, Thank you ever so much for taking the time to review Beal's North End Office. Lucy and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotGreat company sponsors my
Great company sponsors mySons football team and a great help! Thanks to Dan!
Hi Victoria, thank you ever so much for your lovely feedback. We hope you have a great day!
1/5
TrustpilotA never-ending litany of laziness and possible discrimination...
Had multiple poor experiences with Beals over the last several months...Three times had viewings booked for Saturday, only to get a call Friday afternoon or Saturday morning and the property has sold - no attempt from them to actually do their job and try to get the best price for their customer - they just fob you off last-minute and on to the next one. Then, when you're the buyer in a position to do a viewing and make an offer ASAP they suddenly "can't get you in" during the week (they lost their seller a sale above asking price on one occasion recently due to this attitude - I viewed it during the open day anyway, but by then was too annoyed to make an offer as I'd been told to 'go whistle' a week earlier despite being ready to go). Very disappointing and a bit suspicious that they'll get locals in during the week for viewings, but won't do the same for you if you're not from the area. And if, heaven-forbid, you have a full time job and can only view on Saturday, don't expect them to give a toss!Had several occasions where they've left a property on Rightmove for days or even weeks listed as "for sale" when in fact it's sold. They never apologise for it when you call and get told it's gone already. I think they do this on purpose because there aren't many properties coming up and they want their name showing up in your search results, so they leave them even though it's inconsiderate. You call them, they take your data etc.If you're a buyer, don't count on them to communicate effectively or lift a fingernail. If you're not from the area, expect the 'Cornwall treatment' - where they don't want people coming in from other parts of the country and buying up homes - you get a lesser service as a result. They'll deny it, but that's the simplest way to explain all the issues we've had with them.If you're a seller, don't expect them to do everything they can to achieve the best possible price for your property by following up all credible sales leads (e.g. an offer is made during the week, but there are buyers in a proceedable position with a large budget booked for a viewing on Saturday, yet they won't bother to call them and offer them the opportunity to view earlier or make an offer).They'll argue they're just doing what their customer wants, but buyers are customers too (not that they'll treat you like one) and I doubt the majority of their customers would be happy about them taking liberties with potential buyers on their behalf, unless they just want a quick sale.At the moment, sitting on their hands doing very little for their commission because the market is so strong right now and homes are selling themselves, but give it a year or so, the way the UK is going with inflation and the housing market will slump. Won't be able to be so lazy or selective then.I'd avoid Beals from now on because personally I had much better experiences with some of the well-known online-only agents.
Hi Tom, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to feedback@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.
5/5
TrustpilotNatalia and the team were brilliant
Natalia and the team were brilliant. Organised the viewing at a time to suit us and very knowledgeable about every. Highly recommend
Hi Wayne, thank you for reviewing your experience with Beal's! Natalia and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotThe service we received from Annie
The service we received from Annie, Aisha and the team was fab. They helped make sure we got the properly that was right for us and the process couldn't have been smoother. Would highly recommend.
Hi Alana, thank you for taking the time to review your experience with Beal's! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
5/5
TrustpilotCouldn’t have been any better
Couldn’t have been any better, Kelsey was very professional and so helpful, she turned a very stressful experience into a pleasant one.
Hi Sherri, thank you ever so much for your lovely feedback. Kelsey will be pleased to hear this! We hope you have a great day!
5/5
TrustpilotJade is extremely knowledgeable
Jade is extremely knowledgeable, answering all the questions I had. She’s both professional and friendly, making what can be a difficult experience easier.
Hi Renae, Thank you for your lovely review. Feedback like this means the world to us. Jade and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
TrustpilotBeals letting department
I recently instructed beals letting dept to rent my house, Lucy was a breath of fresh air, very helpful and knowledgeable, reasonable charges for full management.
Hi Mr Meredith, Thank you so much for sharing your feedback with us. Lucy was delighted to hear this. We are so glad Lucy was able to provide a great experience for you! We hope you have a great day.
5/5
TrustpilotVery happy with the service
Jess is a star, we had to start renting while travelling abroad and she has made everything to make the process as easy as possible and was always ready to help and answer questions.
5/5
TrustpilotI have Found Beals to be a very…
I have Found Beals to be a very competent agency, managing all aspects of of properties to a good standard. Especially Mollie, who’s great in the Maintence division handling all cases to an excellent standard.
5/5
TrustpilotCharles is an exceptional professional.
Charles is an exceptional professional. He was very informative and helpful and had a lot of knowledge about the area. I was such a pleasure to talk with him.
Hi Jaime, Thank you ever so much for taking the time to review Beal's. Charles and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
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