Beals North End reviews

★★★★★ 1/5

Trustpilot

Bad experience today..

I had a viewing with one of your agents, Jasmin Warwick is her name. She was genuinely disinterested, in a rush-the whole viewing was less then 5 mins, didn't give us any information about the property we were viewing, didn't even say before hand that someone is still living there. She had no idea whether the flat comes with parking, even though it was specified on the website. Very unprofessional, not interested at all wether we wanted the property or not. I am sorry I have to give such a low rating, but the rating is for the whole experience,not the whole agency. Not helpful at all on this occasion.

Gabriela · 18 March 2023

★★★★★ 5/5

Trustpilot

Katie at beals

Katie was the one part of the buying process which went well. Fully responsive to all questions and going above and beyond to try and get the sale completed even with the obstacle of the buyers solicitor to get through. Would definitely recommend Katie and Beals in the future

Paul · 18 December 2024

★★★★★ 5/5

Trustpilot

Genuine people do nice things consistently ....

Genuine people do nice things. Fortunately for me, my experience with the letting team at Beales has been a great one. The service, the care and the all round knowledge the team has, have allowed me to have valuable, virtually trouble free business liaison. I want to expand my portfolio but will do so in an area that has a Beales that can consistently cater to my standards. I recently needed particular help again with a emotional attachment of a property and was sensitively and caringly dealt with again by Amber.I am genuinely grateful for all the help.

Oliver · 2 March 2023

★★★★★ 5/5

Trustpilot

Dream home hunting

Micheal has been very helpful and professional throughout this whole process. His knowledge of my needs has been very useful as my time is not wasted with looking at different properties, when we have been to properties, Michael is able to answer my questions, in depth and no question is a silly one. Michael is very client focused and approachable, this has made finding my dream home a pleasurable experience! Thank you Michael

Customer · 15 September 2023

★★★★★ 5/5

Trustpilot

Experience service and 5 stars with my move

Experience service and 5 stars with my first move. Jay was excellent providing me with all the answers to any questions I asked. Them whole team could not do enough. As moving can be a daunting task. Very helpful and git a nice welcome pack to full of goodies. Will and have recommended their services to other people. And will continue to use them. Their only a phone call away if I need anything. Keep up the great work. And thank you again Jay.

Michael · 17 February 2023

★★★★★ 5/5

Trustpilot

Brilliant Letting Agents

I have worked with Anstey Lettings (now Beals) for the last 4 years and in particular with Rhys. He and the team have been brilliant. They have found excellent tenants, very efficient and reliable. I wouldn't dream of going anywhere else. I was a bit worried when the company had changer name but was relieved to find Rhys was still there and as helpful as ever!

Alma · 16 February 2024

★★★★★ 5/5

Trustpilot

Professional and reliable

Very professional from the start and helpful in all my enquiries.Was shown around the property by Billie and she was informative and told us everything we needed to know as well as explained everything involving payment clearly.I spoke to Shelby on the phone a couple of times and she was also helpful and was patient when having phone trouble trying to pay the deposit and lastly Jasmine who we signed the forms with and has helped me as well with the referencing process.Could not have asked for a smoother process and team to help and would 100% recommend to anyone to use Beals in southsea

Ben · 26 January 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Sienna has been excellent at keeping us updated through a tricky situation. As a result of their excellent work, the matter was resolved quickly.

Nathalie · 18 June 2026

★★★★★ 1/5

Trustpilot

Yes honesty is a must

Yes honesty is a must! We rented a property through Beals, Parkgate for 4 years. During our time we greatly improved the property for the landlord, new Lino, carpets re decorated etc. always communicated for permission to do so & what we got in return was no thanks, just a cock n’ bull story that the landlady wished to terminate our tenancy after 4 years to move her ailing, elderly mother into our rental. We now understand this was just a lie, of which Oliver Sourmenidis, the letting manager of Parkgate was complicit. I am telling you this in all honesty, something that our letting agents know nothing about!

Mrs · 15 January 2023

★★★★★ 5/5

Trustpilot

Samuel has been great throughout the…

Samuel has been great throughout the whole process, making sure we are well informed and very helpful when answering any questions we had.

Ayden · 23 June 2026

★★★★★ 5/5

Trustpilot

Great Experience

I have been really pleased with the service I have received from Mazie, Chloe and the team at charters so far. Although we are yet to find the right property yet, When we do I would be very happy if it was through this estate agent.

Sam · 19 December 2025

★★★★★ 5/5

Trustpilot

This is my first house renting…

This is my first house renting experience in England and it has gone very well with the expert guidance and professionalism from Jessica Bishop. Jessica has gone above and beyond to remove as much stress from a very stressful process for me. Thank you Jess for all your help, it has been greatly appreciated, i am looking forward to settling in to a lovely house.

Glen · 31 January 2024

★★★★★ 5/5

Trustpilot

Our Beals Experience

The agent who showed us round for our viewings (Louise) was brilliant and it showed throughout our interactions with her. From introducing us to an excellent, knowledgeable mortgage advisor, to doing extra viewings for parent/parents in laws to chasing up issues we needed help with. I would give more stars if I could.We felt heard and any time we needed things explained to us, it was done professionally, non-beratingly and clear.So thank you Lousie and Beals for helping us buy our first home.

Chi · 22 November 2024

★★★★★ 1/5

Trustpilot

Unprofessional and LIARS!!!

This is directed toward the portsmouth's north end brunch!The worst and the most scumbag people I had ever dealt with..... This is my months of honest experience and pure frustration dealing with beals.There are just too much to voice out here so I'll only give a few key examples here only.Me and my partner we're looking toforward to our new life relocating to portsmouth due to my new job and we approached beals north end for help with us looking for a new place to rent. This disrespecful person jasmin is the so called agent we're assigned to deal with. This unprofessional of a person literally lack soo much communication skill that soo many things were miscommunicated from the start...1. We were under the impression that the unit will be partly furnished. We were informed that the minimal amount of furniture will be left behind for us to use like just a sofa in the living room only. We have our own furniture to move in with but on the day we collect the key for checking. The place is pack full with furniture, including beds in bedroom and a dining table in livingroom just to name a few. This forced us to for-go our own furniture.... We called jasmin about this and she does not even sound like she cares at all on the phone. Just kept saying the owner does not want to take away the furniture....2. On the initial call, both party agreed that the owner does not mind with pets. But when comes to closing the deal, we got thrown with a curve ball saying the owner want a raise because we have a pet... This is utterly the most disgusting attitude towards animals and the worst level of communication... Because of this, we're are forced to pay more just because we have pets. The worst part is, we didnt end up bring our pet with us in the end due to the chaotic BS and drama we have had to deal with these scumbags. Causing soo much metal stress and depression to my partner because our pet cannot come with us....3. Issues with the house was initially reported early on during the day we moved in. We live there for roughly a year+. NONE of the issues reported ever got address or fixed.... To the point it is soo ridiculous that on the week we plan to move out, only the handyman came by to only access the things that require fixing.... How much lower can these stupid people go down to the bottom of the barrel regarding their communication and professionalism...At the end of the day when we moved out, we did send an email to the main beals email notifying them we are retuning the key on a set date. But some how jasmin amazingly able to missed the email again. Saying that she was not inform regarding us returning the keys. Thats the final draw, we are absolutely done with dealing with these useless and brainless people.I honestly dont know if this is just a problem with portsmouth north end brunch issues or if this is an issue for the wider beals company but beals management team, if you are sincerely listening and if you do have a genuine human heart. Please clean up your act, this is no way to treat customers like that. We have all the email conversation archived as proof of evidence if needed.And as for jasmin, lucy and that one old guy that work with them, SHAME on you all for your disgusting treatment towards us!!How about grow a heart and be kinder and fairer towards people for a chance. Try that for once in your life.

W · 21 November 2024

★★★★★ 5/5

Trustpilot

Exceptional service from Dan Back & Brett at Portsmouth

Our experience with Beals(Portsmouth) has been exceptional from start to finish. Dan(Back) worked with us to achieve the pictures and details we wanted to really show our home to its full potential. We had a massively successful open day and Dan secured us a brilliant buyer through his valued experience. He kept us reassured throughout the whole process and Brett kept the after-sales wheels churning which kept our confidence we were in safe hands. We can’t thank Dan and Brett enough for helping us achieve our new chapter in a somewhat rocky climate. Beals is all round, highly recommended!

Kayleigh · 22 November 2022

★★★★★ 5/5

Trustpilot

Amber Shaw of Beals. A total gem!

It takes a lot leave your beloved property in the hands of somebody else to look after on your behalf. Amber from Beals completely has my back and her cheerful and professional disposition is very much appreciated. Her communications are rapid, accurate and informative, even if the news isn’t good. She is constantly raising the bar in terms of customer service and professional conduct and is a credit to her employer. I know Amber is part of a team at Beals, and there are others who I'm delighted with too, but she totally has my trust where my flat is concerned.

John · 21 November 2022

★★★★★ 5/5

Trustpilot

Great help and fantastic service

I would like to give my sincerest thanks to Ms Lucy Watt, who was the kindest when dealing with me. I would like to especially thank her for waiting for me as I was running late and for her suggestion to take photos of the property so that I could send them to my husband. I am grateful that Lucy was the person I was dealing with and that our journey in purchasing the property has been a success.I would like to thank her for her professionalism, engagement and reliability from the bottom of my heart.

Ewa · 12 November 2024

★★★★★ 5/5

Trustpilot

Great communication and easy to deal with

Purchasing through Beales has been really smooth. Despite there being a lack of communication from the solicitors on both sides, Emily has been attentive and on the ball, keeping in contact and making sure we are on the same page. She has been professional yet personable throughout and has been a pleasure to work with. I would seriously consider selling through Beals when the time comes.

Alex · 20 December 2023

★★★★★ 5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Beals Estate Agents in Portsmouth and I couldn’t be more impressed with their service. From the initial viewing to signing the lease, the process was smooth and efficient. The team were friendly, professional, and always available to answer any questions. They went above and beyond to ensure I felt supported throughout the rental process. I highly recommend Jasmine who helped and guided us through the process from start to finish . Excellent !!!

Francesca · 22 November 2024

★★★★★ 5/5

Trustpilot

We have used Beals letting agents in…

We have used Beals letting agents in the Hampshire area for our rental properties for many years. We have always had excellent service, and found them to be very professional, with good communication and reliability. We have currently dealt with Beals letting agents, at the London road office in Portsmouth. Liaising with the lettings manager Lucy Hayward. Who has been extremely helpful, prompt, and has assisted us through the process. We have gained a good relationship with Beals over the years and would recommend them as letting agents.

Deborah · 5 October 2022

★★★★★ 5/5

Trustpilot

Beal’s estate agents worked very hard…

Beal’s estate agents worked very hard toGet my purchase hurried up. Making sure to keep chasing the solicitors Up to get things done in time.It’s been the most stressful moving Experience I’ve ever had.All because of the solicitors.Again Beal’s were brilliant in helping.Especially Katie, Clare,& Lauren, Who I dealt with the most.And thank you to everyone else who worked Very hard. Would definitely use again.

Customer · 29 November 2023

★★★★★ 5/5

Trustpilot

Beth was really helpful

Beth was really helpful, was really easy to talk to and polite, anything i need she organised it for me.

Craig · 18 June 2026

★★★★★ 5/5

Trustpilot

Beal's Portsmouth - superb service

I have been using Beal's Portsmouth as my lettings agent for over three years for my three properties. During this period they have been consistently reliable and trustworthy. I would have no hesitation in recommending the agency and all the staff, but Brett and Lucy in particular as my interaction is usually with these two people. I would also say that the maintenance staff are also consistently good. I would like to take the pportunity to thank Beal's and all their staff for their excellent service.

Alban · 24 August 2022

★★★★★ 5/5

Trustpilot

I was called on the day of the viewing…

I was called on the day of the viewing hours before to confirm if I was still interested, that was very good PR. Your agent arrived exactly at the time slated. Although the house keys were not immediately available, she arrested the situation, made some quick calls and sorted it out. She was patient and answered all my questions. She spoke very professionally and addressed all concerns.

Godwin · 22 June 2026