Trusted Agent profile

Beals North End reviews

4.8

★★★★★ Excellent

1,855 reviews across 1 platform

125 London Road, North End, Portsmouth, PO2 9AA, Portsmouth PO2 9AA

Beals's Portsmouth office at 125 London Road is rated 4.8 out of 5 across 1,855 reviews on 1 platform. The 1,855 Trustpilot count is for the whole business. Checked 9 October 2026.

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1,855

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Fabulous Service

We had a bit of a hectic time trying to coordinate moving house and honestly Michael was a saviour. The service he provided was above and beyond throughout, from start to finish he was always on hand for any queries and issues we had. Michael, Robyn and their team were on top of the whole process, ensuring all communication between the landlord and them was fully communicated to us, and at every step making sure we were happy with how things were progressing. Michael was fabulous at keeping us informed and really went above and beyond to make sure everything was going ahead as needed to get us into the house - even through set backs on both ends, Michael really made the effort to make sure we were well taken care of from start to finish.

Customer · 21 May 2026

Agent replied · 27 May 2026

Thanks for the review, it is much appreciated.

4/5

Trustpilot

I would recommend this company

I would highly recommend this company, especially if Fin is your main point of contact he works in the Worthing office. I was in a very difficult situation with my tenant who refused to leave my property, even after I had given the required two months’ contractual notice. Fin was incredibly helpful throughout the entire negotiation process and worked professionally with both parties to ensure the matter was resolved as smoothly and quickly as possible. I fully understood the tenants’ situation, and Fin handled everything in a fair, respectful, and professional manner while also making sure I was able to regain possession of my property without unnecessary delays.

Yvon · 20 May 2026

Agent replied · 27 May 2026

Thanks for the review, it is much appreciated.

5/5

Trustpilot

Friendly and professional agents with a personal touch.

Friendly and professional agents who made viewings simple with no pressure (shout out to Lucy in the Goring branch who went back out of hours to help us retrieve our kid's lost phone from one of the houses!). When it came to purchasing they were swift and communicated well. After the offer was accepted having Jane in the dedicated Sales Progression team after meant that everything moved as quickly as possible with queries dealt with efficiently and sympathetically. Highly recommended.

Lisa · 20 May 2026

Agent replied · 27 May 2026

Thanks for the review, it is much appreciated.

5/5

Trustpilot

Dedicated team

We have bought and sold with charters interacting with the Goring branch and the sales progression team in Worthing central. Both experiences have been fantastic. Thank you! Particular shout out to Darren and Louis in Goring and Lisa in sales progression. Your commitment and dedication was unwavering. I would recommend without hesitation.

Lala · 22 May 2026

Agent replied · 27 May 2026

What a great review, this is wonderful news.

5/5

Trustpilot

Michael was nothing short of fantastic…

Michael was nothing short of fantastic thoughout the whole process from calling us to recommend the property, all the way through to handing over the keys. He thought about us every step of the way, and kept us informed even when he still needed to wait for things to happen.

Ramza · 22 May 2026

Agent replied · 27 May 2026

What a great review, this is wonderful news.

5/5

Trustpilot

Excellent Service

Edie has been the designated Property Relationship Manager for my flat in central Brighton for some months now. She's had quite a lot to deal with and is always efficient, knowledgeable and friendly. The company as a whole is highly recommended with great communication and regular updates for landlords.

Nicola · 19 May 2026

Agent replied · 27 May 2026

What a great review, this is wonderful news.

5/5

Trustpilot

Thank you Rhian Barton.

Rhian Barton provided absolutely exceptional customer service from start to finish. I have always been renting property from estate agents but I have not yet came across such a friendly, professional, and always happy to help person. Rhian made the whole experience smooth and stress-free. Communication was excellent throughout, and nothing ever felt like too much trouble. I’m genuinely so pleased with the service received and would highly recommend Rhian to anyone looking for a reliable and supportive estate agent!

Momtaj · 26 May 2026

5/5

Trustpilot

Exceptional

Oh dear, Harry is exceptionally amazing! Talk about patience I literally call him daily, and he always ensures that all my concerns are addressed. If there were 10 stars, I would definitely give him all 10! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Punu · 21 May 2026

Agent replied · 27 May 2026

Thanks for the review, it is much appreciated.

5/5

Trustpilot

Rhian Barton has been really helpful…

Rhian Barton has been really helpful with my search for a new property. She is a pro-active estate agent that keeps me updated on relevant properties and developments with applications. Very professional and friendly. Highly recommended.

Andrix · 22 May 2026

Agent replied · 27 May 2026

What a great review, this is wonderful news.

5/5

Trustpilot

Highly recommend Lewis Rose

Highly recommend Lewis Rose! He was friendly, professional, and very knowledgeable about the properties he showed me. He took the time to explain everything clearly and made me feel comfortable throughout. Great agent to work with.

Kris · 19 May 2026

Agent replied · 27 May 2026

Thanks for the review, it is much appreciated.

5/5

Trustpilot

Molly is a superstar

Molly is a superstar! I had one day to view and find a rental property due to my relocation for work. What started a very stressful move because so much easier when Molly managed to work her calendar to fit me in to a last minute viewing for the perfect property. She identified my requirements and found me the perfect property.

Corey · 18 June 2026

5/5

Trustpilot

Rhai has been really supportive in…

Rhai has been really supportive in finding me a convenient and affordable space. She is always sending me updates of places that suit my preference, and always on time for all viewings.

Sedinam · 22 May 2026

Agent replied · 27 May 2026

What a great review, this is wonderful news.

1/5

Trustpilot

Not so good p

I don’t normally leave reviews on other people’s behalf but this situation is outrageous. My friend moved into a lovely flat, or so we thought, and the following issues occurred: no hot water for 3 months, no fridge shelves, shower completely broken, building materials left through the flat, and no working plug sockets in the kitchen. Not only did half of their flat not function, but they were promised a free months rent for all of these troubles. To this day, no free rent or discount or money has been given back. Embarassing quite frankly.

Claire · 19 May 2026

Agent replied · 27 May 2026

Dear Mrs West thank you for the review. To investigate this properly would you be so kind as to email marketing@chartersestateagents.co.uk please.

5/5

Trustpilot

Georgia from the office in Worthing has…

Georgia from the office in Worthing has been really helpful with any concerns towards the property we rent. We are very appreciate, she has always been compassionate and communicated very well!

Ellie · 22 May 2026

Agent replied · 27 May 2026

What a great review, this is wonderful news.

5/5

Trustpilot

Sue Villa (Brighton and Hove) has been supporting me to…

Sue Villa has been supporting me to find a property. She is super supportive and actively listens to her clients needs and steers towards that.

Natalie · 23 May 2026

Agent replied · 27 May 2026

What a great review, this is wonderful news.

5/5

Trustpilot

Agents have been very proactive

Agents have been very proactive, with a special mention for my Property Manager Parris - ever since making the first introduction call to me, every interaction has been really good: efficient, professional, proactive, approachable, friendly, completely “on it”. As the landlord I know I’m in really good hands, communication for both me and the tenants is swift, queries are resolved quickly and amicably, and the property cared for. Totally recommended!

Angela · 20 May 2026

Agent replied · 27 May 2026

Thanks for the review, it is much appreciated.

5/5

Trustpilot

Right from the start everyone was very…

Right from the start everyone was very professional [ Phil Northover ] and when the property was sold Mr Gary Hansford stepped in and Gary was a smashing fella to have sorting out the final touches thank you very much guys S Capell and family

Stephen · 19 June 2026

5/5

Trustpilot

We purchased a house through Beals and…

We purchased a house through Beals and Lauren was our main point of contact - from the first viewing through to the completion, Lauren was excellent. She was great at communication, arranged several viewings for us and kept us in the loop throughout the whole process. Lauren even went above and beyond at a viewing to help locate a water stopcock and wasn’t afraid of getting dirty! Lauren was a pleasure to do business with and as first time buyers, we hugely appreciated her professionalism, knowledge and support. Thank you Lauren!

Jess · 13 May 2024

Agent replied · 22 October 2024

Hi Jess, Thank you for your lovely review. Feedback like this means the world to us. Lauren and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)

5/5

Trustpilot

Katie Healey -sales progressor & Oliver at Shirly Branch

Katie did an excellent job for my property sale. She is really helpful all the times and very communicative. Always respond to any queries in the same day. She also helped me in previous property sale and she is exceptional and I haven't seen a person like her in the property sales department. She is a great asset to Beals and love to work with her in the near future. I have to say big thank to Oliver at Shirly branch as well. He is also really helpful thought the process from start to date. Thank you so much to both of you .

Mr · 12 April 2024

Agent replied · 22 October 2024

Hi Suresh, Thank you for your lovely review. Feedback like this means the world to us. Oliver, Katie and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)

5/5

Trustpilot

5 STAR : Although I have rated this experience…

Although I have rated this experience as 5 star this is due to one person. Katie Healey Sales Progressor for Beals sales team. In what was a long and arduous drawn out sale and had it not been for Katie’s relentless chasing of purchasers and Solicitos I’m sure it would still continuing. Katie was always pleasant and positive even when she was banging her head against a wall to get the simplest of responses to up date us. Thank you Katie for all that you did to get the sale to exchange and completion. Richard and Nicky.

Richard(Hampshire) · 22 March 2024

Agent replied · 22 October 2024

Hi Richard, Thank you for your lovely review. Feedback like this means the world to us. Lucy was delighted she could provide you a great experience with us! We hope you have a great day! :)

5/5

Trustpilot

Satinder was a delight to work with

Satinder was a delight to work with. Made the experience a pleasure.

Anna · 20 May 2026

Agent replied · 27 May 2026

Thanks for the review, it is much appreciated.

5/5

Trustpilot

Rented a flat through Beals.

Rented a flat through Beals.I saw a 2 bedroom flat I wanted to rent after just coming out of a divorce, I went into Beals and spoke with Lucy Watt who I cannot recommend enough. Lucy went above and beyond to ensure the process was as stressless and smooth sailing as possible due to the current situation, I also felt she was quite empathetic and I could fully trust Lucy with helping me to secure a safe environment for myself and young child to live.

Courtney · 27 February 2024

Agent replied · 22 October 2024

Hi Courtney, Thank you so much for sharing your feedback with us. Lucy was delighted to hear this and so please she could provide you a great experience with us. We hope you have a great day!

5/5

Trustpilot

Realistic, Honest & get the job done

Carly was my first point of contact, She came round, Looked around briefly & listened. She was friendly, approachable, informative and helpful, most importantly not pushy just knowledgable and gave options for what we wanted to achieve. We were not ready initially and she again, listened and didn't over contact! When we decided to go with Beals, Carly came round and again, being very experienced, was not pushy but listened, questioned & gave options allowing us to make the decision we felt happy with. I then also dealt with Jade who dealt with the viewings - which came thick and fast! Communication was great and We had an offer after just 5 viewings in less than 1 week. We acheived a decent price and I couldn't be happier with the service so far. I would absolutely reccommend Beals to anyone!

Amy · 24 February 2024

Agent replied · 22 October 2024

Hi Amy, Thank you for your lovely review. Feedback like this means the world to us. Carly and the entirety of the team were delighted to hear you had such a great moving experience with us! We hope you have a great day! :)

5/5

Trustpilot

Highly Recommended

From day 1 Lucy Watt was exceptionally helpful in guiding us through the sale / buying, even when things went a little awry her positive and professional approach gave us reassurance, even after the move completed Lucy continued to give us support in tidying up some of the outstanding issues.It would be remiss of me not to mention Lauren Reeder who also stepped in to assist us with the move and was always there to give advice and help when we needed it.A BIG thank you to you ladies I would most certainly recommend Beal's to anyone buying or selling

Robert · 20 February 2024

Agent replied · 22 October 2024

Thank you, Robert, for reviewing your experience at Beals! Lucy will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.

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Questions about Beals North End

How many reviews does Beals North End have?

Beals's Portsmouth office has 1,855 reviews across 1 platform: 1,855 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Beals North End's rating?

Beals North End is rated 4.8 out of 5 across all 1,855 reviews, checked 9 October 2026.

Where is Beals's Portsmouth office?

Beals North End, 125 London Road, North End, Portsmouth, PO2 9AA, Portsmouth PO2 9AA.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.