5/5
TrustpilotGreat estate agents
Mollie who is in Lettings is brilliant, the reason I stay with Beals. She looks after my rentals and sorts out all of my maintenance issues, I trust her to make my decisions if I’m away.
Trusted Agent profile · Portsmouth
Beals North End reviews in Portsmouth
★★★★★
1,879 reviews across 1 platform
125 London Road, North End, Portsmouth, PO2 9AA, PO2 9AA
Part of Beals, see every office.
Beals's office in Portsmouth, at 125 London Road, is rated 4.8 out of 5 across 1,879 reviews on 1 platform.
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Reviews
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHighly recommend
Highly recommend Beals North End - professional, helpful and friendly throughout. Lucy was a pleasure to deal with and I would definitely return again in the future. Thank you Beals.
Agent replied · 22 October 2024
Hi Gareth, Thank you ever so much for taking the time to review Beal's North End Office. Lucy and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
1/5
TrustpilotA never-ending litany of laziness and possible discrimination...
Had multiple poor experiences with Beals over the last several months...Three times had viewings booked for Saturday, only to get a call Friday afternoon or Saturday morning and the property has sold - no attempt from them to actually do their job and try to get the best price for their customer - they just fob you off last-minute and on to the next one. Then, when you're the buyer in a position to do a viewing and make an offer ASAP they suddenly "can't get you in" during the week (they lost their seller a sale above asking price on one occasion recently due to this attitude - I viewed it during the open day anyway, but by then was too annoyed to make an offer as I'd been told to 'go whistle' a week earlier despite being ready to go). Very disappointing and a bit suspicious that they'll get locals in during the week for viewings, but won't do the same for you if you're not from the area. And if, heaven-forbid, you have a full time job and can only view on Saturday, don't expect them to give a toss!Had several occasions where they've left a property on Rightmove for days or even weeks listed as "for sale" when in fact it's sold. They never apologise for it when you call and get told it's gone already. I think they do this on purpose because there aren't many properties coming up and they want their name showing up in your search results, so they leave them even though it's inconsiderate. You call them, they take your data etc.If you're a buyer, don't count on them to communicate effectively or lift a fingernail. If you're not from the area, expect the 'Cornwall treatment' - where they don't want people coming in from other parts of the country and buying up homes - you get a lesser service as a result. They'll deny it, but that's the simplest way to explain all the issues we've had with them.If you're a seller, don't expect them to do everything they can to achieve the best possible price for your property by following up all credible sales leads (e.g. an offer is made during the week, but there are buyers in a proceedable position with a large budget booked for a viewing on Saturday, yet they won't bother to call them and offer them the opportunity to view earlier or make an offer).They'll argue they're just doing what their customer wants, but buyers are customers too (not that they'll treat you like one) and I doubt the majority of their customers would be happy about them taking liberties with potential buyers on their behalf, unless they just want a quick sale.At the moment, sitting on their hands doing very little for their commission because the market is so strong right now and homes are selling themselves, but give it a year or so, the way the UK is going with inflation and the housing market will slump. Won't be able to be so lazy or selective then.I'd avoid Beals from now on because personally I had much better experiences with some of the well-known online-only agents.
Agent replied · 22 October 2024
Hi Tom, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to feedback@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.
5/5
TrustpilotGreat company sponsors my
Great company sponsors mySons football team and a great help! Thanks to Dan!
Agent replied · 22 October 2024
Hi Victoria, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotNatalia and the team were brilliant
Natalia and the team were brilliant. Organised the viewing at a time to suit us and very knowledgeable about every. Highly recommend
Agent replied · 22 October 2024
Hi Wayne, thank you for reviewing your experience with Beal's! Natalia and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotThe service we received from Annie
The service we received from Annie, Aisha and the team was fab. They helped make sure we got the properly that was right for us and the process couldn't have been smoother. Would highly recommend.
Agent replied · 22 October 2024
Hi Alana, thank you for taking the time to review your experience with Beal's! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
5/5
TrustpilotCouldn’t have been any better
Couldn’t have been any better, Kelsey was very professional and so helpful, she turned a very stressful experience into a pleasant one.
Agent replied · 22 October 2024
Hi Sherri, thank you ever so much for your lovely feedback. Kelsey will be pleased to hear this! We hope you have a great day!
5/5
TrustpilotJade is extremely knowledgeable
Jade is extremely knowledgeable, answering all the questions I had. She’s both professional and friendly, making what can be a difficult experience easier.
Agent replied · 22 October 2024
Hi Renae, Thank you for your lovely review. Feedback like this means the world to us. Jade and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
TrustpilotBeals letting department
I recently instructed beals letting dept to rent my house, Lucy was a breath of fresh air, very helpful and knowledgeable, reasonable charges for full management.
Agent replied · 22 October 2024
Hi Mr Meredith, Thank you so much for sharing your feedback with us. Lucy was delighted to hear this. We are so glad Lucy was able to provide a great experience for you! We hope you have a great day.
5/5
TrustpilotVery happy with the service
Jess is a star, we had to start renting while travelling abroad and she has made everything to make the process as easy as possible and was always ready to help and answer questions.
5/5
TrustpilotI have Found Beals to be a very…
I have Found Beals to be a very competent agency, managing all aspects of of properties to a good standard. Especially Mollie, who’s great in the Maintence division handling all cases to an excellent standard.
5/5
TrustpilotAbsolutely amazing estate agents to…
Absolutely amazing estate agents to work with. They went above and beyond to help and support me move into my dream property even with the difficulties along the way they stuck by me and went above and beyond.
5/5
TrustpilotCharles is an exceptional professional.
Charles is an exceptional professional. He was very informative and helpful and had a lot of knowledge about the area. I was such a pleasure to talk with him.
Agent replied · 22 October 2024
Hi Jaime, Thank you ever so much for taking the time to review Beal's. Charles and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotMohammed is the best agent ever!
Mohammed will work with you to make your desires a reality, he is very professional, experienced and helpful. At beal’s their promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. I’ve already recommended him to two of my good friends and other family members. When I am looking to buy again I will not hesitate to call Mohammed.The best real estate company I have ever dealt with, Highly recommend.
Agent replied · 22 October 2024
Thank you, for reviewing your experience at Beal's Shirley Office! Muhammad and his team will be overjoyed to hear that you've had such a positive moving experience with us. :) Our staff are handpicked for their customer service, professionalism, and knowledge. Thank you for sharing your feedback. We hope you have a great day!
5/5
TrustpilotTop Estate Agents thank you James
We recently completed our sale and purchase through Beals this year and from start to finish we were impressed by the support and advice given to us, especially by branch manager James. In what is a very stressful process, James made it all that bit easier and was always on the phone or by email to assist where he could to make the journey to moving day smoother and more efficient. We can't thank James enough!
5/5
TrustpilotMassive thank you!
Massive thank you to Oli and his team, particularly Katie for all their help selling our property. Professional with great service. Highly recommended
Agent replied · 22 October 2024
Hi Tara, thank you for taking the time to review your experience with Beal's. Oliver and Katie will be delighted to hear this! Have a good day :)
5/5
TrustpilotWonderful experience
Wonderful experience had at Beals estate agents. Maya was really friendly and helpful in finding me a the right rental property.
Agent replied · 22 October 2024
Hi, Thank you so much for sharing your feedback with us. Maya was delighted to hear this. We hope you have a great day!
5/5
TrustpilotLucy Watt, Beales Estate Agents
The service I received from Lucy Watt was excellent. From the first phone call she guided me through the process every step on the way in a confident, efficient and friendly manner. Always there at the end of the phone if I had a question or query, explaining everything in a clear and knowledgeable way. Would definitely go back to Lucy again. Excellent service. Thank you Lucy you made it all so easy.
5/5
TrustpilotEnd to end support whilst buying our House.
Attention to my requests and support in ensuring i was kept up to date during the complete process of our house purchase.
5/5
TrustpilotExcellent Service
Everyone at beals is very helpful. Jess was happy to help at any point and give us guidance when we needed it. Jess made our first tenancy an easy one. Would happily revisit them to sort any house!
5/5
TrustpilotVery impressed
I was given very good advice and information and was not pressured into making decisions on the day. Everything was explained fully and I was confident in choosing this company to manage my property
5/5
TrustpilotZoe and Kelsey were massive help to all…
Zoe and Kelsey were massive help to all the questions we asked and moving in. They were full of joy and so friendly towards us, recommend 100% for any help!!
4/5
TrustpilotHad a good overall experience
Had a good experience. On initial pictures of the property felt they could have been better. Did ask for new pictures which they would have happy completed but did needn’t need them in the endFelt the question of reducing the price was a little early. Again this was not needed. Staff were very helpful and friendly. Kept me up to date very efficiently. Would use them again to sell future properties felt a valued customer
5/5
TrustpilotI had a really professional and…
I had a really professional and patient…I had a really professional and patient experience. The staff were really knowledgeable and friendly. I would highly recommend Lucy and her team. Thank you so much.
Agent replied · 22 October 2024
Hi Gosport Automotive, thank you for taking the time to review your experience with Beal's! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Beals North End hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Portsmouth.
