Reeds Rains Portishead reviews

★★★★★ 4/5

Trustpilot

Myself and my husband a viewed a property…

Myself and my husband viewed a property through Reeds Rein last week. I wanted to pass on how great our experience was with Louise who did our viewing. Louise was professional, but friendly, honest and knowledgeable, and did not rush us through the viewing. We have viewed houses previously and I honestly can say Louise was one of the best we have dealt with. She is a credit to your team. We have made our decision about the house, and how we would like to proceed. I know Louise is going to be in touch soon, so will look forward to speaking with her.

Emma · 23 February 2021

★★★★★ 5/5

Trustpilot

Myles reeds rains

Myles could not have been more helpful and patient Under very trying circumstances

Mr · 24 September 2026

★★★★★ 1/5

Trustpilot

Rude estate agent

Today I accompanied my mum to a house viewing and the estate agents showing us around was awful. For the first few minutes that we were in the house she was perfectly pleasant and professional. However, after a conversation between my mum and I where we indicated that the kitchen and garden may be too small for my mum’s needs, the member of staff very quickly became rude and dismissive of everything we said, and her entire demeaner changed to one of irritation. After seeing the downstairs, I asked my mum if she wanted to look upstairs. Before my mum could even answer, your member of staff cut her off with a very sharp “What’s the point in looking upstairs if you’ve already decided it’s wrong?”. Firstly, we hadn’t decided that it was “wrong”, we were just commenting on things as we saw them (we also made lots of positive comments). Secondly, I was addressing the question to my mum because she has mobility issues, and what I was really asking her was “are you physically comfortable enough to go upstairs today?”, which my mum knew, but didn’t get the chance to answer because she was very rudely cut-off. Thirdly, if we’ve travelled there to see the house, we’re going to want to see all of it. That should be common sense. After seeing the rest of the house and making lots of positive comments, we were discussing it in the downstairs hallway. It was obvious that the estate agent just wanted us to leave, she had clearly decided that we were wasting her time. When discussing the garden, mum said that she ideally wanted something bigger. The estate agent asked where mum lived, and then snapped “Well, the garden you’ve got is like a postage stamp!” which was very rude and totally irrelevant. Mum had already explained that she has mobility issues, and now she explained it again, stating that the reason she wanted a bigger garden than what she has now is because she’s struggling to walk to dogs and she wants them to have a big garden to be able to run around in. My mum shouldn’t have to explain her motivations of her criteria for a house to the estate agent, especially when she had already told the member of staff that she has a disability. That is none of the estate agent’s business! We both loved the house and mum is considering putting an offer in, but staff should be trained to a better standard than that.

Lucy · 9 February 2021

★★★★★ 5/5

Trustpilot

A very competent ,pleasant and helpful…

A very competent ,pleasant and helpful young lady, a credit to your team.

Peter · 22 September 2026

★★★★★ 1/5

Trustpilot

Macclesfield Office - Impressively bad service for a renter...

Macclesfield office and maintenance should hang their heads in shame!After 3 days in a rented property the plaster fell off the wall of my twin 2 year olds bedroom - the next day we had Reeds Rains contractors round who declared it was damp from a hole in the roof. I offered to pay for the fix on the day to protect my children but was not allowed as it had to go through our landlord and Reeds Rains.For 4 months we chased Reeds Rains, their maintenance team (based in Southampton with no access to a phone for 3 months despite never being available as they were 'on another call' when we contacted the maintenance team). Children were sick regularly, we taped the wall up, took our sick children into the office to prompt action...lots of sympathy and promises from various people but zero action or communication to explain why nothing was happening. We escalated our complaint after researching (as nobody in the process shared our possible next steps), 3 months later our landlord told Reeds Rains maintenance company he would not be fixing our roof or wall and he was angry at us as previous tenants hadn't complained. The maintenance company disappointingly told us this was the end of the process and there was nothing they could do - despite him obviously breaking his contractual obligation to four rot free walls and a roof.After almost 4 months of a young family living in a damp house and paying full rent whilst chasing people on a daily /weekly / monthly basis it got fixed for less than 3/4 of our monthly rent.Ongoing issues after 5 months include:*Bath not attached to the floor and fell on my mother in law 5 months ago - not fixed*Washing machine broke - not fixed*Dishwasher broke - not fixed*Fireplaces not attached to floor or walls - not fixedStill paying £1200 a month for this bargain and service - as a renter I suggest you avoid this company as they have not supported us, shared any information, expressed an interest in our welfare beyond taking our money and passing on our landlords cut.

Vincent · 3 January 2021

★★★★★ 1/5

Trustpilot

Avoid.

Regarding the Salford Quays branch.They refused to comply with a request for our landlords address in line with Section 1 of the Landlord & Tenant Act 1985. Explicitly stated that the request was in line with this act and still declined.Requested a "relisting" fee, we came to an agreement to move out of the property early due to antisocial and criminal behaviour from a behaviour. When asked for an invoice and an itemised cost of the fee, this was also refused. £350 + VAT was requested to "relist" the property.Money was taken from our deposit to pay for a skip so a new drive could be laid. We were informed that "Rubbish had been left in the bins and a skip was needed to remove it" (unsure why the bins couldnt be put out for the bin man). We have since been back to the property and have seen a whole new drive has been laid. We are now being threatened with small claims court for the relisting fee. We are still in arbitration regarding the outstand part of our deposit that was not returned.Complaints have been made to Salford City regarding there practices and inability to follow tenancy law.Avoid.

Rob · 3 December 2020

★★★★★ 5/5

Google

The due diligence has been successfully carried out by the team and the necessary documentation sent to all parties in a timely manner

Julie · 11 July 2026

★★★★★ 5/5

Trustpilot

Great estate agents

Great estate agents. Customer Service was fab. Leah and Tom were both very helpful and kept me up to date and chased solicitors etc. On the day of completion there was an issue with the funds being released and it was late in the day when we got the keys but Tom arranged for them to be dropped off as soon as funds had cleared. I wouldn't hesitate to use them if I move again.

Rene · 12 July 2024

★★★★★ 5/5

Trustpilot

Very professional

Very professional, friendly and knowledgeable. Keep clients up to date with progress.

Customer · 21 September 2026

★★★★★ 5/5

Trustpilot

I have been very happy with Reeds Rains…

I have been very happy with Reeds Rains up to now. They are helpful and polite.

Mrs · 26 August 2026

★★★★★ 5/5

Google

We went through the process of selling with ReedsRains and, knowing it's a tough process, we found good collaboration and support from ReedsRains, that helped us a lot to achieve this goal. Steven and Matthew have always been available to answer our questions, give us information and do what was needed in the process. We are very happy with the outcome.

Marcello · 18 August 2025

★★★★★ 5/5

Trustpilot

The only estate agent with a personal touch!

Out of several estate agents contacted Reeds Rains were the only agent to contact me personally and at a time that suited me as I am not a UK resident.

Valerie · 18 May 2026

★★★★★ 5/5

Trustpilot

Property selling

Property selling - Pro-active attitude, weekly updates, ready to assist with tasks over and above just marketing and finding a buyer. You get more than expected from these Estate Agents

Lorraine · 15 May 2026

★★★★★ 5/5

Trustpilot

Fantastic service

Extremely helpful and knowledgeable staff. I took their advice on a couple of issues and, as a result, sold my property quickly. Nothing is ever too much trouble. Great service.

Paul · 15 May 2026

★★★★★ 5/5

Trustpilot

Honest, reliable and willing to go the extra mile

The team at reeds rain Rhyl were honest and upfront from the outset, always friendly and approachable. Tom and Leah were always on hand to answer our questions and they were always willing to go the extra mile to help. They made the process of buying a house in a completely new area much easier, which is far more than I can say for our own, over priced solicitors! Well done Reeds Rains Rhyl!

Charlie · 12 July 2024

★★★★★ 5/5

Trustpilot

Responded quickly to request for…

Responded quickly to request for information on property and good communication during placing offer.

MK · 27 August 2026

★★★★★ 5/5

Google

Mathew and Steve from were brilliant, very professional and extremely kind at a stressful time, going to extra mile to push our purchase through. We have no hesitation in recommending Reed Rains to anyone buying a property in portishead. We are very happy with our purchase.

Lisa · 24 December 2025

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service , great staff, pleasure to do business with , highly recommend.

Albert · 25 August 2026

★★★★★ 5/5

Trustpilot

From the word go

From the word go, they were very friendly and professional. And gave a sense of knowledge in the hopeful sale of my property, which only took several weeks and was over the asking price. Wouldn't recommend anyone else!

John · 14 October 2026

★★★★★ 5/5

Trustpilot

Very professional

Very professional, I have dealt with Alison Goodison from the Chapeltown branch and Josh Walker from the Hillsborough branch, they have listened to what I need and advised me accordingly, and have let my property within days! I am very impressed, they also followed up with other services they offer, and rang back to ensure I was satisfied and have kept me informed every step of the way, great service, I have read some of the negative reviews on trust pilot but have not experienced this myself, I wouldn't hesitate in recommending them to others

Miss · 7 November 2019

★★★★★ 5/5

Trustpilot

My property at Leyland is being managed…

My property at Leyland is being managed by Reeds rains, Chorley branch. Being a new landlord and also converting my property into an HMO has been extremely stressful. But thanks to all the staff at the Chorley branch for helping me out with every step; particularly the Lettings manager Nick Reid. He has so much confidence in his voice that it was very reassuring when I spoke to him; thereby making the whole process less stressful for me. Even after being transferred to another branch he continued to look after my property until it was all ready to be let out.I cannot thank you enough and I will highly recommend Reeds Reins. Fantastic staff!!

Taryn · 9 October 2019

★★★★★ 5/5

Trustpilot

Very responsive

Very responsive, clear and well organised appointments for viewings.

Ms · 21 September 2026

★★★★★ 5/5

Trustpilot

Thank you all for all your hard work…

Thank you all for all your hard work you are an amazing team

Sharon · 26 August 2026

★★★★★ 5/5

Trustpilot

Reeds Rains Woodseats - Angela is a star!

Just bought our first home where Reeds Rains were the agents. We had quite tricky sellers and the whole process ended up taking far longer than it should have, but Angela was an absolute superhero in pushing things forward for us, chasing the sellers and both sets of solicitors to keep the pressure on for us. Considering we were paying her a penny as she was working for the seller not us, she really went above and beyond to sort out our issues without ever making us feel like a burden.We'll definitely be asking for Angela when we come to sell our house in the future!

Rosie · 25 September 2019