Reeds Rains Portishead reviews

★★★★★ 1/5

Trustpilot

Read if you are a landlord

DINNINGTON BRANCHIf you are a landlord think very carefully before using Reeds Rains to manage your property. Rather than using local contractors for maintenance, all maintenance is handled by a centralised uk office. They then only use large regional contractors on an approved list who are not necessarily close to the property.This results as:- The contractor doesn't need to provide a competitive quote- Smaller jobs are not worth their while due to distance and them being a large company, so they are only interested for a marked up fee.- Reeds Rains take an 18% commission off any work undertaken, so higher quotes are in their interestThis resulted in maintenance quotes being at least 4 times the price of local contractors, meaning that as the landlord you will have to step in and handle this all directly yourself (unless you can stomach being repeatedly overcharged).All of the quotes were for standard work (eg cleaning and minor repairs on tenant changeover) and didn't require specialist contractorsComplained about this to Reeds Rains, but they were not interested. The only viable option was to leave Reeds Rains for a smaller local agent.Exit fees were also extortionate: Months rent + VAT

Christopher · 28 March 2023

★★★★★ 2/5

Trustpilot

Poor service

Sold our house between June and October 2022.Chose Reeds Rains Chester le Street because the manager assured us we would get excellent service and communication from him and his staff. The reality was we paid a huge sum of money to them, over 6K, for very little service or care. We did all our own viewings when we had asked for agent support. Some viewers turned up who had booked in but we hadn't been told. We got feedback from only a couple of viewings at the start and then they didn't bother after that. The buyer called round to ask if he could communicate directly with us as he felt he wasn't responded to; was told they would call him back but rarely did. We received no phone call after exchange of contracts and in actual fact never heard from them again after this point in the process. It felt they had secured their large sum of money from us and didn't care about us after that.

Mrs · 24 March 2023

★★★★★ 1/5

Trustpilot

REEDS RAINS BLACKPOOL

REEDS RAINS BLACKPOOL - If I try on here, will you reply? Sadly I had a painful year with this lot where I had to liaise with Connor, not something I would wish on anyone who is used to professional, warm customer service. I have reels and reels of emails, mostly ignored, mostly being told to 'be patient' mostly a terrible service in my opinion and at one time a severe data protection/privacy breach I am still mulling over what to do about whilst I am still being ignored.I moved out over a month ago and still I have not got my money back from an overpayment of rent I had no control over. What is the real delay? stubbornness? bad communication? something else you just can't be bothered to update me about? Read the 1* genuine reviews on here that all have the same pattern. They do not appear to have any support or care for there tenants etc. Terrible experience all round and deeply regret going with them from the beginning. I will update this issue as nothing seems to jolt these people into action, help or assistance. You are literally just left to chase, chase chase on an open email which is a very uncomfortable experience - hence this review. Please no generic response with no email link. You just make it worse RR.I simply want my money back now so I can move on with the lovely professional landlords I am now thankfully with. I would say - AVOID.

Jennifer · 23 March 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Chorley- Outstanding

Reeds Rains Chorley have been outstanding in the handling of our property sale. The ad on Rightmove was excellent with fabulous photographs. The house sold the same day it hit the website.Roy and his staff at the Chorley branch are friendly efficient and very professional. Highly recommended!!

LancsMerryB · 26 February 2021

★★★★★ 5/5

Trustpilot

Spectacular service

Steven Goforth and his team were fantastic. His team was very helpful and I achieved 100% of the asking price for my home within a very short time period; in a very competitive market. I would recommend the Hull branch to anybody looking for a quick, easy and hassle free sale.

Louise · 15 December 2019

★★★★★ 1/5

Trustpilot

They did not listen to how I wanted to…

They did not listen to how I wanted to have the house listed. Plus they named my ex in all the emails they sent, plus informed him of any offers before myself, yet it is myself who will be paying them, not my ex of five years.

Angel · 20 April 2023

★★★★★ 1/5

Trustpilot

Avoid, avoid, avoid

Started with the branch manager lying about a property he had sold in the local area, turns out they hadn’t. He then offered us a ‘discount’ on the fee, failing to mention that he wasn’t including the VAT in the number. Then they charged for photos which were pretty terrible and a very difficult photographer to deal with. When it came to showing the house we left instructions to ensure the curtains were opened during viewing as we were away. This didn’t happen and the interested parties had to do this themselves. The agent last showing around couldn’t share any information on the property as they were from the Lettings side of the business. Another appointment the agents didn’t turn up leaving potential buyers stood on the doorstep eventually giving up. Luckily the house sold itself. Reeds Rains Congleton are a great advert for purple bricks!

Nick · 19 March 2023

★★★★★ 5/5

Google

Very happy with this company. Kieran has worked so hard to make sure that everything ran smoothly. He kept me calm and did his very best to portray my home in a true and honest way. His friendly manner and professionalism ensured I trusted him. Highly recommend him personally and Reeds Rains

1 · 24 October 2022

★★★★★ 5/5

Google

I bought my flat through Reeds Rains and they were always very polite, friendly and helpful through the process even when I had to contact them over some matters after I had moved in. They even sent me a lovely cake which was a nice touch and made my day! Would recommend.

Jane · 24 October 2022

★★★★★ 5/5

Trustpilot

Very helpful team that make being a…

Very helpful team that make being a landlord a walk in the park. Susan was very patient and helped with everything including filling forms for the council.

Ozgur · 8 August 2023

★★★★★ 5/5

Trustpilot

The letting team were excellent in…

The letting team were excellent in ensuring the property was managed and let quickly and efficiently. A big thank you to Kyle who worked tirelessly in his effort to make sure tenants transition was smooth and with excellent communication would highly recommend.

Yas · 13 January 2022

★★★★★ 5/5

Google

Such a warm welcome into the Reeds Rains family. They really went above and beyond from viewing to renting the perfect new home. The aftercare is ongoing and just as friendly from the first phone call. Very happy! 😊 …

Sophia · 24 October 2023

★★★★★ 5/5

Trustpilot

Reedsrains 100 percent professional,100…

Reedsrains 100 percent professional,100 percent friendly staff , photography 100 percent fantastic ,we would 100 percent use Reedsrains in the future ,this is from Mr &Mrs Roscoe SK9.I would like to thank Mark Latham for his understanding and professionalism with us both, thank so much to the Wilmslow team fantastic job 🤩

Janine · 13 May 2019

★★★★★ 1/5

Trustpilot

Because you don’t listen please stop…

Because you don’t listen please stop sending me corespondents about this sale I have given you instructions to only contact mr k shaw and mr D shaw

Customer · 17 July 2024

★★★★★ 1/5

Trustpilot

Poor response to enquiries

I have emailed Preston branch to arrange viewings of properties but have no contact back from them and have subsequently missed out on being able to view as after a couple of days I have rung them to arrange the property has been under offer

Karen · 7 June 2023

★★★★★ 1/5

Trustpilot

Poorest and greediest agent in history

I have written the comment on the service of the company 5 weeks before. No one follow up the case for us and the company still keep the rental that we should get from my tenants. What a shame!

Frederick · 8 November 2023

★★★★★ 1/5

Trustpilot

Absolute joke of a letting agents

Absolute joke of a letting agents, I moved out of my property 2nd April and still haven't recieved my deposit back, I ring virtually everyday to get told tomorrow which never comes. Beware people if deciding to rent an property with as they are crooks.

Ryan · 29 May 2023

★★★★★ 5/5

Trustpilot

Nice people and very efficient to work…

Nice people and very efficient to work with

Lewis · 4 March 2026

★★★★★ 1/5

Trustpilot

Awful customer service …

Awful customer service by a male this after noon was rude on the phone just sounded like he was to busy to speak was only enquiring about property’s and literally did not want to talk at all would not recommend to anyone awful company if they let there staff speak to people like that get better customer serves in McDonald’s 👏👍🏻

Mj · 26 May 2021

★★★★★ 5/5

Trustpilot

I'd intended to consider 2 or 3 agents…

I'd intended to consider 2 or 3 agents but during Jack from Reeds Rains' visit decided just to go with them, though reconsider if they hadn't made the sale within the first few months. The valuation given was a little above what I'd been hoping for and I knew they had recently sold and had listed a could of similar properties to mine. They listed my property as 'stunning', which of course I was pleased with, and it must have worked.  A couple of viewings followed shortly after, Maggie conducted the viewings and, no lie, there were two offers to buy, one at the asking price, and one above a few days later.  I'd been at the viewings, I hadn't intended to be but one group arrived very early, and after discussing the offers with Justin the manager agreed that going with the higher offer seemed maybe not quite so credible and I think it was a good decision.  The property sale duly completed 3 months later at just £5,000 under the initial offer.  I've never sold another property as easy as this one was sold, if only it was always as easy this!  My only complaint, there was an extra charge for premium photographs, but anyway this was waived after they listened to my arguments.  10 out of 10!

Michael · 10 February 2023

★★★★★ 5/5

Trustpilot

I recently sold my house with Reeds…

I recently sold my house with Reeds Rains Gosforth and the service from start to end has been excellent. I would highly recommend and use again in future.

Tracey · 15 June 2024

★★★★★ 5/5

Trustpilot

Thank you so much to the Burnley branch…

Thank you so much to the Burnley branch of Reed's rains. Absolutely amazing. Helped in anyway possible through all our buying process. Special thanks to Rachel. Not moving again but if we did we would definitely use Reed's rains.

Sam · 29 April 2022

★★★★★ 5/5

Trustpilot

Benjamin was great

Benjamin was great . We were hunting for the right kind of home for close to a month and faced several agents who had no knowledge of the property and not really helpful but Benjamin was helpful precise and knowledgeable

Adheena · 23 February 2022

★★★★★ 5/5

Trustpilot

The staff at the Whitegate Drive branch…

The staff at the Whitegate Drive branch have been exemplary. In particular Diane. Diane has kept me up to date on the sale of my house constantly, even when there was no news to give I would receive a call just touching base. Excellent service and I would not hesitate to recommend.

Beth · 1 August 2018