Every review we hold for the Portishead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReceived an amazing service with great care taken to ensure photos and description presented my home well. Their knowledge of the local market and wide client catchment area led to a very fast sale - within 72 hours of listing. I can highly recommend Ocean having had a very poor experience with an established Portishead agency earlier.
Maureen · 24 October 2018
Agent replied · 22 October 2024
Maureen, thank you for the lovely review of the Portishead team, we hope they are showing a different side to estate agents and our industry. We will make sure that your review are passed on to Paul and his team.
★★★★★ 5/5
TrustpilotThe very best of customer service
Excellent customer service from start to finish. I have nothing but praise for Paul and the Team. Really felt everything possible was done to help me sell my property and purchase another property. If all organisations were as committed then England would overcome a lot of its present economic difficuties.
DIanne · 22 May 2024
★★★★★ 5/5
TrustpilotNew rental property
New rental property - service was great from start to finish. Joshua Jackson answered all of my initial queries on the property over the telephone, provided an informative and personable viewing (which believe you me is not always the case with other agencies) and has continued to provide timely and support after care. Would highly recommend.
Jenny · 19 January 2024
★★★★★ 5/5
TrustpilotCustomers of a rental property
We are currently going through the rental process with Ocean, and I cannot recommend them highly enough. Jemima in particular has been so friendly, responsive, helpful and efficient. The process has been so quick and easy!! Thanks for all your support! Emily & Ben
Emily · 30 August 2024
★★★★★ 5/5
TrustpilotWe had a lovely experience with Ocean…
We had a lovely experience with Ocean through the lovely Sarah Azzout who we were dealing with during our tenancy. She was very kind and helpful when we needed to correspond with the landlord or sort things out in the house. I would highly recommend Ocean ☺️
Consumer · 10 July 2024
★★★★★ 5/5
TrustpilotFantastic experience
They were really helpful. They offered really useful advice and support in finding a mortgage, and they were especially helpful around rate changes, always looking out for improved and better offers. I felt very well looked after.
Tom · 16 December 2024
★★★★★ 4/5
TrustpilotWe found the communication with the…
We found the communication with the lawyers at first somewhat difficult, due to their reliance on email and their portal. Once we spoke to the case handler and said what we wanted the service was excellent and improved measurably.
Malcolm · 14 November 2024
★★★★★ 5/5
TrustpilotPhaedra was great helping us rent a…
Phaedra was great helping us rent a home with Ocean.
Tom · 23 November 2023
★★★★★ 5/5
Trustpilothighly recommended Livia
The way and speed Livia conducted the whole process of buying the house,nothing too much trouble and would get back to me in a instant with any questions,I have been buying and selling houses about 40 years and I got to say this was the best service ever😊
Martin · 16 June 2024
★★★★★ 5/5
TrustpilotLauren and the team are really…
Lauren and the team are really supportive for all purchasing process. Thanks all.
Ms · 24 August 2023
★★★★★ 5/5
TrustpilotMirela is amazing
Mirela is amazing. We live in the other side of the planet but she has the ability to manage our property like a friend would. Every real estate letting agent should have a Mirela. Customer service opitimised.
Tim · 14 February 2020
★★★★★ 5/5
GoogleAmazing experience with Ocean Portishead, really recommend them to anyone considering using an estate agent. Professional, calm, honest, available, quick to reply to emails and resolve queries, excellent service. Thank you again so much to all concerned with our property sale, especially to Paul and Claire.PositiveProfessionalism
Rachel · 23 October 2021
Agent replied · 22 October 2024
Thank you for your brilliant review and kind words, we are glad everything went smoothly for you... best of luck with moving day!
★★★★★ 5/5
TrustpilotChantelle was very helpful and did her…
Chantelle was very helpful and did her best to accommodate our needs.
Ben · 11 September 2023
★★★★★ 5/5
TrustpilotAmelia was very Prompt,professional and…
Amelia was very Prompt,professional and helpful in dealing with my rental
Colin · 6 October 2023
★★★★★ 5/5
TrustpilotOcean manages the rental of the flat I bought from them
I bought a small flat in Cotham from Ocean 14 years ago and then hired them for to manage the rental. Ocean was great when buying the property. In terms of management I give Megan 5 stars. She is responsible, quick and really excellent--the best I've experienced in rental management in all these years.
Mrs · 30 January 2024
★★★★★ 1/5
TrustpilotStay away if you're a buyer or tenant
This is the worst company I ever dealt with through selling property. Extremely unprofessional, disrespectful, and clueless. Stay away from them if you're a seller or tenant.
J · 26 September 2023
Agent replied · 22 October 2024
At present, we don’t have any live record of J Thomas selling a property through our offices. It’s possible that you’re a tenant in a property that we’re selling for your landlord.As the largest independent agent in Bristol for the past 40 years, Ocean takes pride in prioritising a positive experience for all our customers, whether they’re direct or indirect.We are sure that the manager of your local office would be more than willing to address any concerns you might have. However, you’re also welcome to reach out to us at customercare@oceanhome.co.uk. Please provide details about the property in question so we can address any potential issues. At this point, we respectfully refute all of your comments and implications. Please see the thousands of positive reviews here on Trust Pilot for further evidence of our commitment to customer care. Regards, Ocean
★★★★★ 5/5
GoogleWe recently secured a two-bedroom apartment through Ocean Lettings with the help of Kyra B and the team. They were professional, efficient, and made the process smooth and straightforward. Thank you for the great service!
Brooks · 20 December 2024
★★★★★ 5/5
TrustpilotAppreciation to Phaedra King and Ocean
Got an amazing service from Phaedra King working at Ocean. She was able to help me secure a booking to view a property in a short time frame and gave me all necessary advise and support to move into the property all in just over 2 weeks. Very thankful for her assistance along with her team.
Eugene · 28 November 2023
★★★★★ 5/5
TrustpilotEverything made simple
The Ocean team did a fantastic job of keeping me in the loop and supported during a buyout process. Dimitri and Tracey in particular were a great help and are a credit to their team. I've had such a good experience with Ocean that I'd use them again in future, and recommend them to others.
Thomas · 19 December 2023
★★★★★ 5/5
TrustpilotVery professional service
Very professional service. Quick and efficient. Thank you Phaedra.
Richard · 2 November 2023
★★★★★ 5/5
TrustpilotThank you thank you thank you
Thank you thank you thank you. Such a prefect easy moving experience, right from the start valuation, photos, marketing, sales agreement, management of the sale, conveyancing, exchange, and completion. The whole thing was brilliant. Great team
Liz · 27 November 2024
★★★★★ 5/5
TrustpilotLily at Ocean has made the whole…
Lily at Ocean has made the whole process as smooth and as stress free as I think the process of letting can be. With regular communication and updates, we have felt in control and up to date. Made the whole process pain free!
Gavin · 8 August 2024
★★★★★ 5/5
TrustpilotGreat team work .. thankyou
All the team were excellent . Evie coordinated everything so efficiently. One thing I noticed was that everyone had a working knowledge of all the Lettings so if the person I wanted to speak to was busy the others were in a position to give helpful advice.
Joie · 28 May 2024
★★★★★ 5/5
TrustpilotWould recommend!
This is the third time we have obtained a mortgage through the Ocean Finance team. We have always found them to be responsive, knowledgeable & helpful - they sorted our mortgage quickly and chased up the lender on our behalf. Would recommend and will continue to utilise the service.
Lynsey · 19 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
