Trusted Agent profile · Portishead
★★★★★
1,570 reviews across 2 platforms
43 High Street, Portishead, BS20 6AA, BS20 6AA
Part of Ocean, see every office.
Ocean's office in Portishead, at 43 High Street, is rated 4.8 out of 5 across 1,570 reviews on two platforms, including 193 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Ocean Portishead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Portishead.
Ocean Portishead won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2025, 2022.
2025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Portishead office, from every platform, shown as written. First names only.
5/5
TrustpilotDimitri and his team were all hero's
Dimitri and his team were all hero's. A real example of how conveyancing should be done. Always very responsive and kept us up to date throughout the process they made is as stress free as a house move could be.
5/5
TrustpilotGreat support from Luigi and Tracey in…
Great support from Luigi and Tracey in our remortgaging process, they have been very helpful in our house buying and remortgaging journey.
5/5
TrustpilotSadie and the team did a great job…
Sadie and the team did a great job selling our house. They kept us informed of progress throughout and proactively prompted when needed. We are very grateful for all their support.
5/5
TrustpilotA great start in UK
Jemima and Manager James have been very helpful throughout our process of renting the house in UK. Their patience and step by step assistance has meant a lot to us for a family just moving to UK. The team response quickly and would take an extra mile to help with the tenancy. Much appreciated their kind work and we are enjoying living here. We feel very lucky to meet you guys, thanks for everything!!!
5/5
TrustpilotJust when we were getting a little…
Just when we were getting a little desperate to find a rental house we found a property with ocean in Portishead and thanks to Charlie we were able to swiftly secure a letting. Thereafter everything went to plan even with our long distance move.
5/5
TrustpilotLuigi and his team arranged our recent…
Luigi and his team arranged our recent remortgage and provided the same excellent service we have had previously. Messages and queries were always responded to immediately and when a better rate was available prior to completion this was quickly arranged. Thank you
5/5
TrustpilotGreat experience with Ocean Letting
We had a great experience with Ocean Letting for finding our flat. Lily was great and very responsive on emails. Thanks for all your help
5/5
TrustpilotInvaluable help during our remortgage
Simon's been our mortgage advisor since buying our first home, and recently helped with remortgaging our second home. Simon is patient, knowledgeable and helped us get a good rate in these trying times! Tracey has also been very helpful, with clear and consistent communications. Thank you very much!
2/5
TrustpilotIllegal house viewings without notice
If you live in a shared house, they WILL conduct viewings without giving any notice. This has happened at least 3 times in the fairly short period of time that I've been living in one of their properties, even after we emailed them about it, despite the fact that it's illegal. Sometimes the contractors are quick fixing maintenance issues, other times not
Dear Eddie,We understand that this issue has been addressed, but we would like to express our sincere apologies for any misunderstanding or inconvenience caused.As explained by the Office Manager, we do not 'manage' this specific property and thus, we do not have any authority or responsibility concerning maintenance matters.In terms of property viewings, we have strictly adhered to the law. As Bristol's leading Independent letting agency, compliance is always of utmost importance to us. This is to ensure a seamless letting experience for both landlords and tenants. We made every effort to inform each resident about the visits to the room for rent and the view of the common areas. However, due to GDPR compliance, our options of communication are limited. We are pleased to have set up additional communication channels with you specifically to keep you informed about our expected visits to the property in the future. Please note that further visits will be minimal and a different letting agent will take over on behalf of the new landlord soon.Kind Regards, Ocean.
5/5
TrustpilotLily was great to work with
Lily was great to work with. She communicated well and helped us find a flat that was perfect for our needs. I’d recommend this company and her services.
5/5
TrustpilotMelissa Bell
Mel has been great with her communication throughout the process of the sale of the property for my clients. She is always available to talk to and responds to emails promptly. Thanks Mel for all your hard work
5/5
TrustpilotAll the staff are brilliant,always…
All the staff are brilliant,always there for any discussions,great service .They ensure the process of letting is as smooth as possible
5/5
TrustpilotGreat advice on remortgage
Luigi and Tracey were of great help with our remortgage process; they used clear language, were attentive and prompt with their replies. Many thanks!
5/5
GoogleOur experience of using Ocean to both buy and sell our own property has to date, exceeded our expectations. We're still in the process of completing both transactions and have used Ocean for their full range of services. We have been very impressed with the high-level of service given by Paul, Claire, Jack, Luigi and Matthew and their colleagues at Ocean. Matthew has made viewings of both our own property and that of the property we are purchasing an informative and enjoyable experience. He's extremely professional and we have been proactively informed on the progress of our move.PositiveResponsiveness, Professionalism
Thank you for this stunning review of our services. Sadly expectations of our industry can sometimes be pretty low so I am glad our team were able to show we are not all the same and when people are passionate about what they do, outcomes can be so different. Thank you for your kind words, we will pass them on with a well deserved pat on the back. We hope moving day went well for you.
2/5
TrustpilotDisappointing
Extremely disappointing service from Properly Lawyers. Communication has been awful throughout, and instead of being supported, we were regularly spoken to in a condescending manner that made us feel like idiots for asking questions.
5/5
TrustpilotVery professional team
Very professional team. First class
5/5
TrustpilotAbu is awesome
Abu is awesome. He is very friendly and helpful . He always replies my enquiries about the property promptly. We couldn’t have secured our accommodation for next year without his help. I would like to give him a thumbs up !!
5/5
TrustpilotReally suportive and good comunication…
Really suportive and good comunication from beggining to de end.Staff were amazing.Thank you for your help on buying our first house
5/5
TrustpilotSaved thousands in commission compared to rival company and great experience and service.
Went with Ocean due to them charging less commission than another well known agent that is popular in the area. A small team sold the house as opposed to an individual agent but it worked well, one came out to meet us, two others did the viewings and then the 4th person made sure everything ran smoothly post offer. It was really valuable having a dedicated person to chase agents, solicitors and other parties. Offer received for full asking price within 3 weeks of going on the market.
5/5
TrustpilotI have recently purchased & sold a property
I have recently purchased a property and also sold a property 6 months apart and Ashleigh at South Ville Conveyancing made everything so easy for us, she helped when I had Questions and responded quickly. great person & company to deal with, would highly recommend
5/5
TrustpilotThe staff who cared
The staff who cared, chased solicitors on our behalf and most important, kept up to date with progress - or otherwise. The portishead office are most helpful.
5/5
TrustpilotAll went pretty smoothly and swiftly…
All went pretty smoothly and swiftly with the sale.Communication on progress was regular and helpful.We had the disappointment of losing our first buyer due to the hikes in interest rates, but a new one was found quickly and all worked out well in the end.
5/5
TrustpilotThe best of the best!
Livia C from the Bradley Stoke conveyancing team ensured we received the best customer service we’ve ever had! Livia & all of the Ocean team are responsive, fast, polite and provide an excellent service. We knew exactly where we were throughout the house purchase and they were constantly chasing when the sellers were slow to respond - an entirely stress free process for the first time! We have recommended to all of our family and friends that they use the Bradley Stoke branch for conveyancing in the future.Thank you again
5/5
TrustpilotOur first experience at selling houses
Our first experience at selling houses, as an older couple not up to speed online. We were helped all the way
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Ocean Portishead won Gold for Best Estate Agent Guide 2026 Gold Award, Portishead branch at EA Masters 2025, and 1 other industry award since 2022.
