5/5
TrustpilotSupportive team
Supportive team, great at chasing and getting results. A smooth move completed in under 14 weeks! Lisa and Elizabeth were both super helpful, friendly, and professional.
Trusted Agent profile · Portishead
Ocean Portishead reviews
★★★★★
1,571 reviews across 2 platforms
43 High Street, Portishead, BS20 6AA, BS20 6AA
Part of Ocean, see every office.
Ocean's office in Portishead, at 43 High Street, is rated 4.8 out of 5 across 1,571 reviews on two platforms, including 193 Google reviews rated 4.8.
Reviews
Every review we hold for the Portishead office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleKeith, Abbie and the team were all great in helping me move flat and couldn’t have done anything better. Fully recommend the team here to anybody, nothing was too much trouble and made my life a lot easier
5/5
TrustpilotBuying and selling with Ocean.
There were difficulties with our buyer but despite this Ocean kept us informed at all times, were always friendly and helpful and made the process as smooth as possible.
5/5
TrustpilotMark was really amazing managing to…
Mark was really amazing managing to sell my house 2 weeks after being on market. He also negotiated price. Very professional. Thank you so much.
5/5
GoogleI have no hesitation in recommending Ocean Estate Agents in Portishead if you are looking to sell your property. A special thank you to Matt Lennon who has been so supportive every step of the way.
5/5
TrustpilotFriendly and helpful staff
We had a great experience finding our new home with Ocean. Georgia was really quick at processing our application and making sure we had all the relevant documents. The agent who showed us the property was also really friendly and helpful. Thanks to them both for making it such an easy process!
5/5
TrustpilotOcean provided an exceptional…
Ocean provided an exceptional experience from start to finish. Phaedra King and Kayleigh Reynish were an incredibly supportive letting team. Their commitment to customer satisfaction truly sets them apart. Seamless process, from property viewings to paperwork. Grateful for their expertise in making my relocation smooth.
5/5
TrustpilotAbu is a brilliant agent
Abu is a brilliant agent He helped us to find a lovely house and he can arrange a viewing for me very quickly. He has introduced the property in detail during the viewing, and no rushing to finish the viewing but explaining everything patiently.
5/5
TrustpilotThank you to Catherine and Julie
Thank you to Catherine and Julie for all your help purchasing my first home! Both helped make the process as smooth as possible and kept me up to date every step of the way and helped explain the bits I didn’t understand. Thank you both ☺️
5/5
TrustpilotA great experience working with Ocean
Another great experience working with ocean property portishead. Paul and the team couldn’t be anymore accommodating and professional, keeping in touch continuously with us throughout. A success move which felt easy, I would highly recommend these agents for sales in your area.
5/5
TrustpilotGreat experience with Ocean Estate Agents Bradley Stoke
I found that they listened to my requests, communicated well and were consistent with their approach to give an accurate and realistic valuation. Liam was particularly helpful and sensitive to my elderly relative. I would certainly recommend them.
5/5
TrustpilotSale of family home
Excellent service from Karen and team. They made sure everything was dealt with efficiently and smoothly. I found them to be very helpful and professional. I would definitely recommend them.
2/5
TrustpilotServices were such a let down after signing
Previously wrote a 5 star great review for the Ocean team. However, after moving into the place (1.5 months later) we have been utterly disappointed. Many issues with the house were not fixed and followed up in a timely manner. Serious issues raised since day 3 are still pending in solution. Be warned! Please view properties super carefully to avoid unpleasant experiences like ours.
Agent replied · 22 October 2024
UPDATE: 6/10/23Once again, we appreciate your feedback and regret that the property did not meet your expectations upon moving in. We have obtained quotes for the necessary work and forwarded them to the landlord. Unfortunately, despite our best efforts to expedite a response, we are still waiting to receive their approval. We have followed up with them again today.In addition, we have arranged for a contractor to examine and propose solutions for the issues you more recently reported.We sincerely apologise on behalf of the landlord for the delay in authorising the required work. We are actively pursuing them to expedite the process. Rest assured, we will keep you informed as soon as we receive any updates.Thank you once again for bringing your concerns to our attention. We are committed to resolving these issues for you as soon as possible.Ocean We are sorry to learn of your disappointment. Our hope and expectation would be a positive, indeed 5-star experience throughout your tenancy. Please be assured your Property Manager will be attempting to resolve matters, liaising with the landlord and contractors, none the less it is clear there have been unsatisfactory delays. Our Lettings Director will review all issues as a matter of urgency in the hope of expediting issues, we will be in contact to update you further as soon as possible.Ocean
5/5
TrustpilotI was completely impressed with their…
I was completely impressed with their professionalism and good service every step of the way,,Thanks Jemima Kivell! You were amazing at every Step it took us to progress.
5/5
TrustpilotLily was very informative
Lily was very informative and helped us at every stage to make the process as quick and easy as possible ! She was extremely responsive to any questions we had via email which put us at ease.
5/5
TrustpilotWe couldn’t have asked for better!
We couldn’t have asked for better!Relocating for work in such a short time frame felt like an impossible task until we met Jemima at Ocean. She let us virtually view the property (something every other estate agent we’d come across refused to accommodate), was on hand to answer all our questions and kept us in the loop at all times during our application process. She was knowledgeable, professional and was just such a warm and friendly individual.
5/5
TrustpilotVery professional service from Lilly, Lettings Bradley Stoke
I highly recommend Lilly and her team at Ocean Bradley Stoke. Lilly has been extremely helpful, professional and always has a positive attitude. I would only use Ocean Bradley Stoke. Thank you Lilly.
5/5
TrustpilotChantelle was very knowledgeable and…
Chantelle was very knowledgeable and explained everything very clearly. She listened very well to my questions and was very clear about the options. I would thoroughly recommend Ocean from my dealings with her.
5/5
TrustpilotChantelle has been professional
Chantelle has been professional, kind, helpful and answered all my questions. Her supportive attitude has great and made this usual stressful moment easy to handle.Highly recommend Chantelle
5/5
GoogleAll the team is being very kind, attentive and professional till now. A special thanks to Kyra Bull for the support.
1/5
TrustpilotOcean
Ocean, Portishead take a very long time to do searches, 10 weeks since offer so far. They don't reply to emails and when you telephone the Conveyancer, you don't get further than the Receptionist! I have advised my daughter to transfer her house purchase to a Solicitor!
Agent replied · 22 October 2024
Thank you for your feedback. We are sorry to hear about your disappointment. Your comments are concerning as they do not reflect the service standards we strive to maintain.Our Director is eager to investigate this matter. However, we are unable to identify your daughter's case from the information provided. Could you or your daughter please email k.wilkins@oceanhome.co.uk with more details so we can look into this further?Regards. Ocean
5/5
TrustpilotEasy to work with and prompt responses
We have been really pleased to be working with Luigi Lattuca to find the best deal for our mortgage and its renewal recently.
5/5
GoogleCharlie in the lettings department was so helpful and friendly! Everything went very smoothly and would highly recommend Ocean and Charlie to anyone. Thank you!
5/5
TrustpilotGeorgia did an excellent job in keeping…
Georgia did an excellent job in keeping me informed of what was going on at all times . Her professional attitude. and the way she spoke assured me everything was in hand.. and would definitely recommend ocean to anyone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Ocean Portishead won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
- Portishead
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Portishead
Source: EA Masters winners lists, as published, linked by year.
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Questions about Ocean Portishead
Has Ocean won any awards?
Yes. Ocean Portishead won Gold for Best Estate Agent Guide 2026 Gold Award, Portishead branch at EA Masters 2025, and 1 other industry award since 2022.
