Quay Living Poole reviews

★★★★★ 5/5

Google

Rachelle took over the handling of me and my girlfriends application for tenancy for our new home. Whilst a few things were a bit frantic and several calls and emails back and forth were made, she handled the situations professionally and promptly. We got our keys today and will start our moving in asap from our separate properties but we couldn't of done it without her kindness and wonderful work ethics. Calm and collective and guided us well. Polite demeanour and happy to talk any time even when we came in to collect the keys. Thank you Rachelle, we truly appreciate your understanding and help.

Christopher · 1 July 2025

★★★★★ 5/5

Google

I've been renting my apartment with QL over the last few years,I have to say there has been issues but it's always been dealt with promptly, some miss communication which I'll hold my hands up to, svanaha has been professional, and Michael has been above and beyond he's a credit to the team as also everyone else behind the scenes I would highly recommend ;) regards Ian

Ian · 16 October 2025

★★★★★ 5/5

Google

Have just sold a rental property through Quay Living and had the good fortune to have had dealings with Sam Dear. A true professional throughout, Sam superbly dealt with what has to be one of the most difficult sales. She worked so hard and kept in contact at all times. I can't recommend Sam highly enough to any prospective seller. Well done Sam and thankyou!

Mike · 31 March 2025

★★★★★ 5/5

Google

First rate company. Michael was polite and confident and caring. He was punctual and very helpful and knowledgeable about their rental properties. He managed to find me just what I wanted with no fuss. I cannot recommend Michael and the company highly enough. Well done.

Janis · 24 August 2025

★★★★★ 1/5

Google

Knotter Cottage - It all started off very well with Quay Holidays but over time things deteriorated quickly. We had to micro manage everything. Cleaning was very poor. A dog had urinated causing stains on the landing skirting, not cleaned for the next guests. Ledges thick with dust. Kitchen and entrance floor filthy (we washed it 3 times). Lots of cob webs. We had to clear away sweets from a ledge that had been thrown there. All the external door runners were filthy. The hoover on 2 occasions was so full of debris it was not working, it should have been cleared for guests to use. The list goes on……. Our biggest issue, the NEST heating thermostat had been dropped by a guest or staff (their responsibility to replace). It was under a year old and under warranty but unfortunately due to damage to the stand (the pins were bent) it could not be replaced. The NEST engineer visited. He would have replaced it under warranty if he could but he provided evidence that it had been dropped. Quay Holidays emphatically denied responsibility saying there was nothing wrong with the unit, how arrogant! They refunded £100 towards it as ‘goodwill’ but that leaves us £250 out of pocket. We noticed there were several wrongly invoiced items which focussed us on checking things which otherwise we wouldn’t have. We were invoiced for a replacement chopping board (ours worth £80). It was not replaced just invoiced! They admitted an oversight! Through legislation we had to have an internal key box, invoiced £9 more than quoted. Invoiced for torches that we did not need, another oversight. They left the heating on whilst unoccupied, excess £147 gas bill. Charged maintenance time, refunded, another oversight. The cleaning staff over several visits cleared away water on the kitchen floor, they should have noticed it was a water leak and had ‘blown’ the unit (which could have been prevented). Vacuum cleaner (9 months old), they insisted it was not charging and said it needed replacing. This was a lie as they then found the charger and it has worked ever since! A soundbar remote went missing, they refused to replace it. Their main issue was us apparently needing a Fire Risk Assessment. In line with Government guidelines we are qualified to do this so we provided the necessary document. They would not accept this but could not prove their side, all they did was provide a Google snippet! They were trying to charge over £500 for something we legally did not need. All this seemed to be a money making exercise for Quay Holidays. Our last booking was a desperate one! They accepted a month plus (February time) booking from 7 construction workers (using 3 double beds/1 single) at an amount of £15 per person per night. Our house is upper end (value £900K) and not a hostel! Clearly we were exasperated with each other. Without notice Helen (the owner) removed our listing and cancelled all future bookings. We feel so strongly about this that we are now going to pursue a claim in the Small Claims Court for the £250 NEST heating thermostat plus compensation for ending the contract early. Shame, it started so well.

Graham · 25 June 2025

★★★★★ 5/5

Google

Thank you Sam and team whom made my purchase as easy as possible needless to say nothing is straight forward Always a smile if visited office positive attitude and prompt reply to emails I have now met more of the staff in the office and always ready to help in a friendly manor I have no hesitation recommending Quay living The team are exceptional Noreen

Noreen · 21 September 2024

★★★★★ 5/5

Google

Quay Living are letting my properties for few years now. Excellent and professional service all the way through. Fully Managed Service is just peace of mind and I would 100% recommend! Any queries/issues are always responded to/dealt with promptly and accordingly. Thank you Team QuayLiving :)

Marcela · 17 April 2025

★★★★★ 5/5

Google

Reachel and Michal is really good, they help us so much, the property we like and i offer to pay 6 months, and michal help me to pay only 1 month. Rachel she help me with the document, they are very nice

Def · 31 January 2025

★★★★★ 5/5

Google

**Five Stars ⭐⭐⭐⭐⭐** "I've been a tenant managed by Quay Living for 2 years now, and I couldn't be happier with the service I've received. The team has been consistently helpful, responsive, and professional. Any issues or questions are always addressed quickly, making my experience stress-free. It's clear that they genuinely care about their tenants, and I appreciate the high level of communication and support they've provided. Highly recommend Quay Living for anyone looking for a reliable and tenant-focused management team!"

Banu · 17 April 2025

★★★★★ 5/5

Google

Excellent team! Everything went smoothly, professional, attentive, and with a genuinely personal touch. Huge thanks to Michael and Rachel, and the whole Quay Living team for all your help and support. Would highly recommend!

Lenara · 15 November 2025

★★★★★ 5/5

Google

Last year Quay Living let my property on my behalf as a holiday rental. They made the whole experience very easy and handled any issues that cropped up along the way quickly and professionally. I have recently sold the property via Quay Living and once again the service was fantastic. Both the letting and sales team went out of their way to make the process as stress free as possible. I would highly recommend them to anyone thinking of letting or selling a property.

Ann · 21 October 2024

★★★★★ 5/5

Google

I live at Orchard Plaza in Poole for more than 7 years now, this property is managed by Quay Living, and I can say that they are exceptional and very professional people!. Always happy to help and keen to sort things out. The whole team is amazing!! They are very trustworthy, honest and nice, always happy to help. David Raigosa - Flat 116 at Orchard Plaza Poole

David · 21 September 2024

★★★★★ 1/5

Google

Worst and most incompetent estate agents in the UK. If you challenge them on their incompetence and lack of any common sense they ignore you and become argumentative. They cannot accept they are useless and I’ve honestly never experienced anything like them. Used an old inventory with old photos because they couldn’t be bothered to take new pics. Inventory wasn’t given at point keys were provided and I had to chase them for it. Gave me out of date top up Utility cards in different peoples names but couldn’t tell me how to top them up, or where the meters were!!!! Bedroom light had chewing gum in it. Disgusting. Property had no working letterbox or electricity OR hot water for days when we moved in. The properties they let out are in shoddy order, with mould growing in it, not properly cleaned and then they expect you to foot the bill for cleaning (we didn’t pay them a penny btw) But what really sealed it for us was the landlord breaching data protection by sharing my information without any reason. I raised a complaint and chased several times and got ignored by Helen Challis (who is chief of the incompetent) and then got passed to someone else, Savannah Hunt, also thick as s***. Ok all occasions they ignored my complaint. But, I must say, this terrible experience in a disgusting, mouldy flat, has been a blessing in disguises as we were able to leave the tenancy early and purchase our own home. So thank you QL for being absolute tools :D Good luck to anyone who has to let with or through this disaster of a company. I would stay away if you want a stress free tenancy.

Tessa · 14 December 2023

★★★★★ 5/5

Google

Have been a tenant of a property managed by Quay Living for 4 years now, I'm happy with them, any maintenance issue always been quickly solved. I had to move from one flat to another in the same building due to family growth and all the end …

Vanessa · 17 April 2025

★★★★★ 1/5

Google

My experience with Michael from Quay Living was truly awful. He was managing the property on a tenant find basis meaning he just had to find tenants for the most horrendous property I have ever lived in, and then be on his way. He lied to …

Anji · 17 April 2025

★★★★★ 5/5

Google

Met up with Savannah and Duncan from Quay about updating and renting out my apartment. Lots of great advice and help given. The work was completed perfectly after being organised by Savannah who is extremely efficient and personable. Hannah has been great too answering my numerous questions. Thank you all at Quay Holidays

Jane · 10 May 2024

★★★★★ 1/5

Google

Stay away from this company! They tried to keep over half of my deposit all from problems that were there when I moved in. They use old photos on there inventories so make sure you take plenty of photos. They the worst reputation locally …

Michael · 17 April 2025

★★★★★ 5/5

Google

Professional and very helpful. Just moved into a new property with Quay Living. We are completely new to the area and are renting during the COVID crisis due to a change in my job placement. In the past I have been stung by various London based private landlords and estate agents. Dealing with Quay Living has been a breath of fresh air and restored some of my faith in humanity. They seem committed to a fair and honest approach with good ongoing communication to help manage expectations and outcomes. I feel reassured knowing that they will be helping manage the property during our stay and would happily rent with them again in the future. In particular Helen and Grace have been extremely helpful during this tricky period. After moving in we had many issues including a broken fridge freezer, broken dishwasher, broken lights and a broken tap. I understand that these things can't all be checked prior to a new tenancy especially due to COVID. However, Savannah from Quay Living was so professional in handling all of these issues in a very timely manner which we are very appreciative for. If I was dealing with a private landlord things may have been very different... I am very glad we are renting with quay living as all there staff have been so helpful and understanding in an already busy and stressful time.PositiveResponsiveness, Professionalism

Chetan · 12 June 2021

★★★★★ 5/5

Google

The staff at Quay Living were wonderful and made everything very easy. Rachelle and Michael have been on hand to deal with any queries I have had. I would certainly recommend them if you are looking to rent a property in the area.

David · 13 March 2025

★★★★★ 5/5

Google

I have been using Quay Living to manage my flats for a good few years now. Always approachable and practical, taking the initiative when dealing with tenants. They have always found reliable tenants quickly and been fair with their …

Jacky · 17 April 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Samantha Dear (Sales & Lettings Manager for Quay Living) for our first property investment in England, and the experience was nothing short of exceptional. As a Canadian couple unfamiliar with …

Ilona · 17 April 2025

★★★★★ 5/5

Google

Quay holidays have run and maintained my holiday let my property for a couple of years now. They are a very professional and established company who literally take care of everything. There is a lot of hard work and organising that goes on behind the scenes that I haven't really quite appreciated. The whole team are very experienced, who want the very best for their clients and tenants. The property is always immaculately cleaned each time, with an amazing welcome pack for every new client !! The exposure they can offer to potential holiday let families is massive. Well worth letting them do what they do best in managing the property... Thanks for making the whole process so easy...

Martyn · 12 June 2020

★★★★★ 5/5

Google

Spent almost 3 years at an apartment managed by Quay Living. Prompt and professional, they made my stay there a wonderful experience. Quay Living is recommended for buyers, renters and landlords throughout UK!

Kayode · 14 June 2025

★★★★★ 5/5

Google

The only agent I would trust with renting or selling my property. Nice local family businesses with Michael at the helm of lettings, a true asset to Quay Living. Care and attention for the landlord and tenant. Highly recommend.

Jason · 17 February 2026