Leaders Sales Poole reviews

★★★★★ 5/5

Google

I started looking at the property around September of last year. Dan was very helpful since the start from viewing the property to completing the purchase. He is prompt with communication and reply to all the queries in a timely manner, for example me making the offer and him communicating it to the seller and communicating back to me. It was a stressful time for me but Dan was very supportive. He goes beyond and above of what was expected on him by chasing both side of lawyers ( seller and buyer) to speed up the process. Thanks to Dan's effort, I have completed my purchase in Catalina Drive and got the keys 27th of February 2026. I will recommend leaders because of competent and efficient professionals working on them like Daniel. I am truly grateful.

Hans · 16 March 2026

★★★★★ 5/5

Google

A 'thank you' really isn't enough for the tremendous support from the Poole Sales team - especially Michelle - and the move manager Zaria in the recent sale of my property. They went above and beyond in managing the challenges that arose and, through their efforts, we managed an 11th hour exchange and complete on the property. Every effort was made to keep me in the loop throughout the process; all in all an excellent level of service.

Katherine · 26 March 2026

★★★★★ 5/5

Google

Dan helped us from start to finish as first time buyers with stellar communication and updates and going above and beyond. Felt at ease throughout the whole process thanks to Dan at leaders.

Fin · 16 March 2026

★★★★★ 5/5

Google

I wanted to recommend Leaders Poole for their huge help in buying my first flat. Unfortunately the flat Sale did not go to plan through no fault of theirs. There was hidden costs and unfortunately I had to pull out. Michelle and the rest of the team were brilliant, professional the whole way through. She tried her upmost best to help gaining information and went up and beyond on what I would expect an estate agent to do, was transparent throughout and put me at ease throughout what would have been a very stressful time. Communication was instant via email and they were always happy to pick up the phone, even in busy periods. Even after I had lost the flat they still helped out making sure the process ran smoothly and it was delt with compassion from what looked like both sides. If I ever am to sell a property in the future I would Highly recommend Leaders.

Charlotte · 16 April 2024

★★★★★ 5/5

Google

My sincere thanks to the whole sales team at Leaders Poole, but in particular to Michelle who tackled and delivered a notably challenging leasehold property sale / purchase earlier this year. The transaction took several months to complete due to complications, some of which were already known, but others that emerged later in the process. Fortunately Michelle was readily available by 'phone and email, providing project management, expert advice and relentlessly chasing the solicitors and other parties for updates. I have no doubt that the purchase would not have been successfully concluded were it not for Leaders' proactive approach throughout - I speak as someone who paid a heavy price both in terms of time and money on a previous intended property purchase that fell-through in-part due to the comparatively poor service by the other estate agent dealing with it. It proved to me that when things become complicated you need professionals involved with the experience and motivation to get stuck-in and drive matters forward. Leaders delivered this in droves throughout with a smile along the way. Highly recommended. Thank you.

Philip · 23 July 2023

★★★★★ 5/5

Google

My wife and I have recently sold our property and would like to extend our sincere thanks to Leaders Estate Agency and especially to Dan for the amazing service provided throughout the process. Your professionalism, dedication, and support made everything smooth and stress-free. We truly appreciate all your hard work.

Gennaro · 16 March 2026

★★★★★ 5/5

Google

I can’t thank Patrick enough for helping me secure my new apartment. Buying a property can be challenging at times, but everything went smoothly thanks to his great efforts. I couldn’t be more satisfied, and I highly recommend Leaders in Poole!

Alexander · 27 October 2024

★★★★★ 5/5

Google

Charlie Bowen was great from start to finish with helping us move into our new home. We are not very good at doing things online and he was very patient with us. I would recommend Leaders and Charlie to anyone wanting to find a new home.

Janine · 25 March 2024

★★★★★ 5/5

Google

Second time I have used Leader's letting agents in Quorn. Service was fantastic as usual. Phoebe was my main point of contact, and she made the whole process easyand straightforward. Communication was fantastic. Would highly recommend Leader's and Phoebe in particular. Many Thanks

Paul · 16 April 2024

★★★★★ 5/5

Google

We instructed Leaders a few months ago to sell our flat in Bournemouth, and have been really impressed with the service from Leaders in Poole. Michelle was very helpful and easy to communicate with throughout. We have recently decided to …

Lou · 16 April 2024

★★★★★ 5/5

Google

Having used Leaders Property Management services for many years I had no qualms about requesting Leaders Sales to sell the property for me. Ian and his team and in particular Sophie handled the whole process in a professional and friendly manner. Everything ran smoothly despite the difficulties caused by lockdown, working from home and the fact that I live abroad. They kept me informed at all times of events as they happened.PositiveResponsiveness, Professionalism

Barrie · 25 August 2020

★★★★★ 5/5

Google

We cannot praise Leaders Sales Poole highly enough! Ian, Michelle and the team were professional, helpful and always had their eye on the ball. They were always positive and gave us good advice. …

Caroline · 16 April 2024

★★★★★ 5/5

Google

Raissa was so helpful in the whole moving journey, any questions she answered and everything was so simple for me!

Lexene · 25 November 2024

★★★★★ 1/5

Google

I would not recommend using this estate agent. Before we have even moved in there have been a catalogue of errors including; the property being advertised to us verbally to come with white goods (when this was not the case), wrong monthly rent values (then after being corrected initially, were again increased above what was advertised), clerical errors with taking the first months rent which meant that all the tenancy paperwork had to be redone the day before the tenancy was due to begin, the property being left unlocked after we had been given the keys, urine stains in the bathroom sink and sticky marks on the carpet after it had supposedly been professionally cleaned. Basically we have learnt our lesson in you can not trust anything that is said verbally as they will tell you what you want to hear. Leaders will also not take any action unless you have written proof of what you are asking. Thoroughly disappointed in how they have handled our tenancy and we haven’t even had the keys for 24 hours. To add insult to injury, when moving out they are withholding the final rent overpayment for no reason. Also, do not enter into the 0% deposit scheme that they try to recommend because it doesn’t actually cover any deposit payments that upon moving out.

Kristian · 25 March 2024

★★★★★ 5/5

Google

100% would recommend! Lucy was amazing, so helpful and actually got back to me in a good time! Never had fast and decent communication from an estate agents like this before. She’s been so patient no matter how much I email 😂 …

Natasha · 18 June 2023

★★★★★ 5/5

Google

During a difficult time of Covid-19 we sold my house the "team"at Leaders held my hand throughout the process as my first time selling on my own. The liaison between all parties was outstanding in particular Sophie Mann who really is an amazing person. Thanks Sophie for everything I wouldn't hesitate to recommend Leaders Estate AgentsPositiveProfessionalism

Joy · 25 August 2021

★★★★★ 5/5

Google

We have been under contract for almost a year with Leaders. They have great communication with us. We have been in contact with Connor throughout our time here who has been excellent and professional, helping with all our problems with prompt timings. Would recommend this group to others

Matthew · 18 May 2025

★★★★★ 5/5

Google

When purchasing our flat from “Leaders Poole”. Excellent customer service and attention to detail was provided by Ian Laidlaw and the team from start to finish. I would highly recommend them as an estate agent.

GAVIN · 18 June 2023

★★★★★ 5/5

Google

Just completed a purchase with Leaders through a long lock down process. Special thanks to Sophie for her patience and support. Professional team front of house and behind the scenes with a polite and friendly can do attitude. Nothing too much trouble and we are very grateful for everything.PositiveResponsiveness, Professionalism

Julie · 18 June 2021

★★★★★ 5/5

Google

I cannot praise Leaders enough, Ian Laidlaw of the Poole Branch went above and beyond the everyday estate agent duties to ensure my sale went through smoothly in what was a difficult transaction during extreme times. Truly professional and friendly service. Ray Dalton.PositiveResponsiveness, Quality, Professionalism, Value

Ray · 18 June 2021

★★★★★ 5/5

Google

Having never sold a property before, the entire process was new to us and somewhat daunting. We had a particularly difficult sale due to a number of factors/complications and we found that Leaders excelled at addressing any concerns and queries we had promptly, efficiently, and with the utmost attention. We had a real sense of individual care and understanding from Leaders to our own personal situation and it made the entire process much easier for us to approach. A big thanks to Ian and the whole team for their help and commitment. Should we ever have need to buy or sell in the locality again, I would without doubt be approaching Leaders first.

Dave · 18 June 2020

★★★★★ 5/5

Google

I bought my first property through Leaders and they were so helpful and supportive through the whole process, especially Sophie who answered all my questions clearly and quickly. Would definately recommend to use them in the future! Thank you for everything!PositiveResponsiveness, Professionalism

Sasha · 18 June 2021

★★★★★ 5/5

Google

I have used leaders now for many years and they have always been very good and proactive, however over my recent dealings, I feel that I must give Holly Blackley particular praise in helping to resolve our recent tenant issue. She was outstanding and provided the very best attention to detail. She truly is a major asset to Leaders.

John · 16 April 2024

★★★★★ 5/5

Google

The Sales Team at Leaders in Poole have provided a personal, and professional service. Ian, Michelle, Abbi and the team have not only been concerned to sell our property in the best light, but they clearly take time to get to know their client's wishes as well. Their knowledge of the area and local property market is as you would expect, very good. From our intial interview, right through to the marketing, our contact with Leaders has always been consistently friendly, and we have felt that what can be a stressful time has been managed exceptionally well. In terms of value, the fees are comparible with other agents in the area. The team have communicated effectively and quickly with us, and we have always known where we are up to. The advice that we have been given has also been very helpful. The bottom line is that we would certainly recommend Leaders (Poole) and would encourage any perspective clients to buy with confidence. A+++.

Nick · 19 June 2018