Every review we hold for the Poole office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe brought through Austin & Wyatt and Laura and the team were thoroughly professional throughout the sales progression. They provided updates where possible and always got back to us in a timely manner. I would recommend Laura and Emily the in house Mortgage Broker who was also extremely helpful in providing us with our mortgage and was very friendly and informative during this stage.
Michael · 13 June 2022
Agent replied · 12 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been Clients since 2022, and Service has been impeccable. Andy Hill in particular is so helpful and easy to work with, can’t recommend him and This firm enough .
Jen · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We're thrilled to have you as our loyal clients since 2022 and we're happy to hear that our service, especially through Andy Hill, has been impeccable. We look forward to continue providing you with exceptional service. Thank you for recommending us and trusting our firm. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was so grateful to have Hannah deal with the sale of my Mother’s property. She was friendly and polite and always professional, keeping me updated at all times. The sale turned out to be a difficult time for us as a family but Hannah was always there for us when we needed her. We would also like to thank Amelia who ensured any messages got through to Hannah.PositiveResponsiveness, Quality, Professionalism, Value
Susan · 27 August 2020
Agent replied · 12 June 2024
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleWe bought a property through Austin and Wyatt in Lower Parkstone. We were really impressed with the level of service we received. Our queries were answered very quickly and the sales team kept in regular contact with us to ensure the sale progressed swiftly. We highly recommend!
Tom · 12 October 2025
Agent replied · 12 October 2026
Thank you for choosing Austin and Wyatt! We're thrilled to hear that our team provided you with exceptional service and made your property purchase a smooth process. We appreciate your recommendation and look forward to serving you again in the future. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been looking for a house in the area. We are in rented having sold in March and won't require a mortgage. Hannah Palmer is the only agent to follow up, propose new listings and give ideas and recommendations on local trusted builders. We hope that we can buy from such a professional but we certainly will use her or recommend her to anyone wanting to sell a property.PositiveResponsiveness, Professionalism
Andrew · 27 August 2020
Agent replied · 12 June 2024
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleI came to Scott after my property had been on the market with another local estate agency for a couple of weeks and had surprisingly generated very little interest. Immediately after instructing Scott to sell my house for me I received numerous viewings and sold my house the same week. As it should be! Scott was also incredibly helpful in resolving issues preventing exchange of contracts. I wouldn't be moving without Scott's hard work!
Kim · 14 June 2019
Agent replied · 12 June 2024
Thank you for the great review . As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Scott and everyone involved at the branch.
Kind regards, Sarah
★★★★★ 5/5
GoogleFin has been very polite and dedicated in finding us a tenant and good at his job. Fin and Yvonne are both great assets to the company
Michael · 12 October 2024
Agent replied · 12 June 2024
Thank you for recognizing Fin and Yvonne's dedication to finding you a tenant. We are thrilled to hear about your positive experience with our team at Austin & Wyatt Sales and Letting Agents Lower Parkstone.
★★★★★ 5/5
GoogleI recently have just started renting a flat through this agency with the help of Lara. She was so lovely and couldn't have been more helpful and managed to get me in within the space of a week.
Ellie · 6 December 2025
Agent replied · 27 December 2025
Thank you for the kind words, we are delighted to hear that Lara was able to assist you in finding your new home quickly and efficiently. We pride ourselves on providing top-notch service to our clients and we are thrilled to have you as a satisfied tenant. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat staff - Finley was brilliant! Very helpful and got us sorted promptly into a flat - made a very stressful situation much easier!
Beth · 12 October 2024
Agent replied · 12 June 2024
Thank you for leaving us your superb 5* review Beth. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are very happy with the experience we’ve had renting our property. The services and care for the tenant was first class.
Later on we decided to sell our property and the team handled it extremely well. It was a smooth transition and we are very grateful to all at Austin & Wyatt for their professionalism. Many Thanks
Sushi · 7 April 2025
Agent replied · 26 April 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent, Yvonne and her team are spot on, and we are worry free. So unusual for business today, you speak to humans!
Melanie · 12 October 2024
Agent replied · 12 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to Scott and his team for their friendly, efficient service in finding a suitable tenant for our buy to let property. Brilliant.
Scott and the team also assisted with getting the purchase of the buy to let property over the line as they managed to let the house whilst we were in the process of purchase. Great result for everyone involved. Thank you.
Susan · 14 June 2019
Agent replied · 12 June 2024
Hi Susan, thanks for your great 5* review. Wonderful to read that the team at Austin & Wyatt were able to assist in letting and the purchase of your property. Best wishes, Tracey.
★★★★★ 5/5
GoogleGreat service from these folks, especially Finely, always on time, prompt responses, clear communication and overall a very painless process.
Gregorio · 12 October 2024
Agent replied · 26 August 2024
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorking for a corporate client, there can sometimes be a lot of pressure and harsh time scales to comply with. Scott was more than helpful and professional at all times, considering these circumstances. He managed to sell the subject property far within the times scales given, furthermore in excess of the asking price. I shall be sure to recommend your branch in the future. Thank you!
Georgia · 14 June 2018
Agent replied · 12 June 2024
Hi Georgia,
Thank you for this wonderful 5 star review and recommendation. It is great to see that Scott at the Lower Parkstone branch of Austin & Wyatt was able to deliver the exceptional service expected of him. I will pass on your kind comments. Kind regards, Sarah.
★★★★★ 5/5
GoogleI just wanted to express my thanks to Scott and his team for the excellent service they provided in finding new tenants for my property company.
They are very attentive and give close attention to the detail required provide good follow-up : excellent customer service. Regards Graham
I can highly recommend their tenant finding service and look forward to working with him in the future.
Graham · 14 June 2018
Agent replied · 12 June 2024
Hi Graham
Thank you for taking the time to leave this review. I am delighted to hear that we have managed to provide an excellent level of customer service and we will continue to do so for as long as you need!
Kind regards, Chris
★★★★★ 5/5
GoogleFriendly and approachable staff. Felt comfortable to ask any question needed with regards to renting my house out.
Holly · 16 March 2026
Agent replied · 16 April 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleScott and his team were extremely professional from beginning to end with our first experience of renting our property.. They were prompt in getting tenants round to view the property and we were pleased with the advice given throughout... We would definitely recommend Scott and his team to anyone who is interested in renting out their property.. Thank you very much... Perfect ..
Debbie · 14 June 2019
Agent replied · 12 June 2024
Hi Debbie
Thank you very much for this 5* review and recommendation! It's great to hear that Scott and the team provided such good service and made your first experience of renting out your property a good one!
Kind regards, Jake
★★★★★ 5/5
GooglePurchasing a new home for elderly relative. Hannah and the team were very helpful. We appreciated their support while trying to complete the purchase during Covid situation.
Hannah was great at keeping us up to date with what was happening. We got more information from her than from our solicitors.
Thank you for very professional, and friendly service.PositiveResponsiveness, Professionalism
Ann · 27 August 2020
Agent replied · 12 June 2024
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleI have just let my house through Austin & Wyatt and have found them to be very professional and willing to answer questions and concerns honestly and promptly.
My particular thanks to Nic Anderson, Chloe Lee and Elizabeth Pope for their work in resolving outstanding issues and finding new tenants.PositiveResponsiveness, Professionalism
Ian · 13 June 2021
Agent replied · 12 June 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleMany thanks to Hannah and her team for their support in helping me achieve my property purchase in a very efficient time frame. The 'Stamp Duty Holiday' clock was ticking but the assistance given to both myself and the vendor contributed greatly to completing the deal in good time. Highly recommended
Dean · 13 June 2021
Agent replied · 12 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAll the staff we dealt with at Austin & Wyatt in Lower Parkstone were super helpful and the team worked really hard to overcome any difficulties to progress our transaction through to successful completion.
Sandra · 13 June 2023
Agent replied · 12 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA huge thank you to the team. They made the flat renting process so easy and smooth so I was able to move in just before Christmas. Highly recommend
Regina · 12 October 2025
Agent replied · 8 January 2025
Thank you Regina for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFin and Andy have both been great. They are friendly, quick to respond and always happy to help. Definitely recommend them and look forward to continuing to work together.
Dan · 12 October 2025
Agent replied · 12 October 2026
Thank you Dan for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFinney and Andy did amazing job with helping us to rent the flat. Very friendly, professional and efficient. Well done guys, I am really happy with your service
Agnieszka · 12 October 2025
Agent replied · 12 October 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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