Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis was my first time buying a house which I initially found very daunting however I couldn’t have asked for a better experience buying through Hoskins Johnson!
Chris went above and beyond from the first viewing up until the very end, he was extremely helpful and answered every single one of the many questions I asked!
Chris quite clearly loves his job, he is very passionate about his role we could see this from the first viewing up until the end which was a breathe of fresh air for me and my family.
Thanks to Chris and Hoskins Johnson everything went smoothly and I ended up really enjoying this whole experience.
My family and I HIGHLY recommend Chris and Hoskins JOHNSON to anyone looking to buy a home!! They’re BRILLIANT! THANK YOU!
Mia · 26 November 2025
★★★★★ 5/5
GoogleMe and my partner recently bought our first home and I couldn’t have asked for a better experience buying through Hoskin Johnson. Chris’ communication was excellent and would always respond quickly, he kept us updated through all the different stages, and made the whole process straightforward, from the first time we viewed the house to completion of it all, . I would definitely recommend Chris and Hoskin Johnson if you’re looking to buy!
Leanne · 26 November 2025
★★★★★ 5/5
GoogleRecently sold our house and chose Hoskins Johnson to sell it. We were so happy with the service we received from this Estate Agent especially Chris who was professional from start to completion. The whole team were Fabulous keeping the stress of selling a house to a minimum.
Hoskins Johnson would be our first choice should we ever found the need to sell again.
Thank you all at Hoskins Johnson for selling our house quickly and efficiently.
Mr & Mrs Ivins.
Michael · 25 August 2025
★★★★★ 5/5
GoogleI couldn’t have asked for a better experience buying through Hoskin Johnson. Chris’ communication was outstanding throughout, he was always quick to respond, kept me updated at every stage, and made the whole process feel really smooth and straightforward. This was invaluable, especially as a first-time buyer. From the first viewing to completion, everything was handled seamlessly. I’d highly recommend Chris and Hoskin Johnson to anyone looking to buy!
Matthew · 27 October 2025
★★★★★ 5/5
GoogleWe had a great experience with Hoskins Johnson. They were extremely helpful throughout the whole process and really took the time to understand and cater to our needs. Chris was super helpful and his flexibility and willingness to go above and beyond made everything much smoother for us. We felt fully supported and in the loop with the whole process! We really appreciated the professionalism and support, highly recommended!
Eden · 16 October 2025
★★★★★ 1/5
GoogleI have been contacted on a number of occasions now by Hoskins Johnson to leave a review, so here we go. Initial contact was brilliant and the lady that showed us around the property was lovely, we put in an offer, which was accepted and the process of purchasing our first property began and then for nearly 3 months every ounce of contact via Kayleigh Woods was rude, abrupt and extremely unprofessional. Even the mortgage advisor and solicitor commented on her behaviour during the process and we had to continually apologise. Everyone else that we spoke to, though it was a minimum amount seemed approachable but we dreaded the phone calls from Kayleigh and she made what should of been an exciting time, more stressful. The only time we received any sort of customer service is when the sale had been successful and we needed to arrange the collection of the keys. If anyone does look to purchase a home through Hoskins Johnson please avoid having this managed by Kayleigh Woods.
Paige · 16 April 2025
★★★★★ 5/5
GoogleBought my first home through Hoskins Johnson, being supported by Kayleigh. In fact looked at and offered on two properties within a few months of one another as had to pull out of first purchase. Kayleigh was very helpful and understanding of my situation and negotiated well with the seller on my behalf while also explaining their boundaries to me where needed. Did not waste time and accommodated all surveys & checks i wanted to have done. When i re-approached about the second property, I was nervous it might be awkward after pulling out but absolutely no problem at all. Once again all surveys and checks accommodated very well and negotiations done quickly. Been told this is a great experience for a first time buyer and quite happy with it!
Evee · 16 April 2025
★★★★★ 5/5
GoogleHuge thanks to Chris for his help and absolute professionalism In showing us around a property. He was prompt, enthusiastic and very engaging.
Also thank you to Helen who is always so prompt with replies and also extremely helpful.
I highly recommend Hoskins Johnson and will be putting my house on the market with them shortly.
Sarah · 19 December 2025
★★★★★ 5/5
GoogleFantastic service all round, can't fault it at all. I didn't think selling a property would be so stress free but it has been so far, due to the quick action/service provided by Chris and the team. I would highly recommend.
Dominic · 9 April 2026
★★★★★ 5/5
GoogleChris was extremely professional and polite very helpful and made feel at easy, highly recommended and helpful,
5 star service always ask for Chris in future he will sort out any issues you may have.
Jason · 16 March 2026
★★★★★ 5/5
GoogleChristopher and the team were very friendly and really helpful throughout the whole process of buying my first home. Will 100% be using them again and highly recommended to anyone
Tia · 26 March 2026
★★★★★ 5/5
FacebookI recently sold my property, and Ian and Kayleigh were amazing throughout the entire process. The turnaround was incredibly quick, and everything went smoothly. Their professionalism and efficiency made the experience stress-free. I will definitely be using their services for my next project. Highly recommend
Emma · 22 August 2024
Agent replied · 23 October 2025
Thanks Emma! Great working with you!
★★★★★ 1/5
GoogleAsked to put an offer in for a property and they didn't take the offer to the owner because we offered on the same property 2 weeks prior. So Instead of letting us know that they don't think they will accept the offer, they just didn't take the offer to the owners. When phoned the day after they said that why did we think they would accept something that they declined 2 weeks before and just refused to take the offer to the owners. SUPER UNPROFESSIONAL and a massive waste of time to deal with! Could of just told us that its an offer they probably wouldn't accept.
Dealt with a really rude woman, But was phoned back by a nicer woman who was way more helpful!
Callum · 16 April 2024
★★★★★ 5/5
GooglePurchased a home that was being sold with Hoskins Johnson. Nothing was too much trouble for the team, they kept me updated via email and calls throughout the process and even chased things up when the solicitors stalled. Kayleigh was so helpful and kind - I really felt like they went above and beyond to make a stressful process a great experience. Would recommend them totally and would use them if I needed to sell in the future. Thanks all!
Hannah · 16 April 2024
★★★★★ 5/5
GoogleEveryone was extremely helpful, especially Chris. He showed us about a house and helped with the entire process. It was all done within 24 hours and I couldn’t have asked for a better person to help
Madeleine · 27 October 2025
★★★★★ 5/5
GoogleChris has been really helpful and professional from start to finish, from first showing me the property to get to completion. Would recommend
Justin · 16 February 2026
★★★★★ 1/5
GoogleI rented through Hoskins Johnson for 4 years and had nothing but trouble. Repairs not being done, rude replies, abrupt and rude phone calls when chasing up repairs. I understand that half the issue is the landlord but as the letting agency Hoskins Johnson should have done a lot more considering the conditions I had to live in with windows being drilled shut, garden being unusable and the overall condition of the property being below standard. Customer service was appalling.
The only helpful person in that office that I found was Claire. She rang me at the end of the tenancy and told me to dispute the deposit to which I’ve now won back.
Megan · 25 August 2025
★★★★★ 1/5
GoogleAsked to put an offer in for a property and they didn't take the offer to the owner because we offered on the same property 2 weeks prior. So Instead of letting us know that they don't think they will accept the offer, they just didn't take the offer to the owners. When phoned the day after they said that why did we think they would accept something that they declined 2 weeks before and just refused to take the offer to the owners. SUPER UNPROFESSIONAL and a massive waste of time to deal with! Could of just told us that its an offer they probably wouldn't accept.
Dealt with a really rude woman, But was phoned back by a nicer woman who was way more helpful!
Callum · 18 June 2023
★★★★★ 5/5
GoogleIn my professional capacity I am the Marketing Director for JCP Solicitors. Our conveyancing team work closely with Ian and the team at Hoskins Johnson Estate Agents. Their responsiveness and willingness to go the extra mile for their clients is really appreciated. The conveyancing team would recommend Hoskins Johnson Estate Agents for excellent service and understanding the importance of a cohesive partnership between professionals, working for our clients' best interests.
Amy · 19 January 2024
★★★★★ 1/5
GoogleGareth Johnson, Ian Reese, Clare Harris you all need to be held accountable for your actions. I never had a problem with Kayleigh, credit where credit is due, Kayleigh was always pleasant and helpful. Definitely a Good Cop / Bad CopS situation here. Our boiler was leaking carbon monoxide and you did not care.
Readers beware and take a look at their reviews on other websites. All Reviews.
Even if they had my dream house on their website I would never use Hoskins Johnson again.
I was renting a house for 1 year.
We had our viewing during the summer months and once winter hit, the cracks started to show with this rouge estate agent.
The boiler broke down and upon inspection (they sent someone out 10 days after first notifying them) turns out the boiler was leaking carbon monoxide.
The property had rising damp in all rooms that they refused to help with (all precautions were taken by us to avoid damp when cooking or using the shower etc), they simply said that they'd be waiting on the landlord for further comment and then after weeks of chasing for an update they said that we need to get our own professional out.
Ian in particular was incredibly rude and intimidating another employee named Clare was not approachable.
I was spoken to like I was a nuisance when I made a few calls to them to chase up a job. They were very sharp with me.
I took in depth notes of each telephone call because I didnt like the way I was spoken to.
It was clearly Hoskins Johnsons job not to care.
As I said, this company could have my dream home but I wouldn't give them another chance.
Rhea · 16 April 2023
★★★★★ 5/5
GoogleI was happy to be buying a property and going through Hoskins Johnson for it. They were communicative and always kept in contact with us to make sure that it was going smoothly and to check on us and the transaction when it was needed. During the transaction, Kayleigh was the person I kept in touch with and she was very kind and patience with me when we encountered a problem and matters were resolved really quick.
I would like to thank them again for their services.
Rhys · 16 April 2023
★★★★★ 5/5
GoogleAmazing communication with Helen. Very helpful viewing with Chris. The whole experience has been smooth from beginning to end. Thank you Chris and Helen.
Helen · 16 October 2025
★★★★★ 5/5
Googlei had the pleasure of dealing with Chris Rees, Everything was fast and spot on, always available to take a call and responded to emails. Highly recommend
Lance · 26 July 2025
★★★★★ 5/5
GoogleWe would just like to say that liaising Chris, has made this very daunting and new procedure of being a first time buyer enjoyable and relaxing. Meeting Chris for our first viewing of the property, his knowledge and advice, along with his confidence made us feel in very good hands. He has been so prompt with his replies, any queries we have had and ultimately thanks to him we got our mortgage advisor and our solicitors through the same feed. So, thank you. We couldn’t have asked for better.
Katy · 16 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.