Trusted Agent profile · Pontefract
★★★★★
958 reviews across 2 platforms
5 Cornmarket, Pontefract, WF8 1AN
Martin and Co's office in Pontefract, at 5 Cornmarket, is rated 2.3 out of 5 across 958 reviews on two platforms, including 117 Google reviews rated 4.7.
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Every review we hold for the Pontefract office, from every platform, shown as written. First names only.
5/5
GoogleClare and Lucy did an amazing job when I was looking for a property to rent. So professional and really fast and always a pleasure to chat to. I cant recommend them enough.
Thank you Gary, much appreciated. The garden looks great now!
1/5
TrustpilotStay clear
I have had to come on and have a read of other people experiences with this estate agents as mine was just awful! I see others have had the same issues as me, my holding deposit was taken and property offered to me and my daughters for them to them re advertise the house on their site! Disgusting
5/5
GoogleEfficient, effective and hugely accommodating service from all of the team. Communication was fantastic and they did everything they could to ensure everything went to plan - so much so that we are currently working with them again.
Hello Rebecca, we’re delighted you’ve chosen to come back to us with another property. Thank you for taking the time to leave such a great review.
5/5
GoogleAbsolutely fantastic service from everyone at Martin and Co. They sold my house after I received bad service from another agent. Martin and Co were efficient and kept me informed throughout. I would not hesitate to recommend them.
Thank you for the feedback Amy, much appreciated.
1/5
TrustpilotAvoid At ALL Costs - Martin & Co
The agency Martin & Co. Canterbury have been an absolute nightmare to deal with - avoid them at all costs if you want peace of mind and a pleasant stay.Their lack of responsiveness, lack of professionalism and lack of follow through is surprising to say the least, and disgraceful to both the landlord they represent and the tenant they should facilitate.
5/5
TrustpilotAmazing Company!
Went to view a lovely property and my fingers are crossed that my partner will get it.The staff was so helpful and polite and answered any questions we had.We also spoke to a lovely lady named Leah who was very patient.Would definitely recommend this company!
1/5
TrustpilotI’m hesitant giving one star
I’m hesitant giving one star! Roath branch are not only rude, they are incompetent. Clearly need a lot more staff training, no one in the office knew the correct laws or how to deal with customers. Stay clear if you want a happy life
5/5
GoogleExcellent service from viewing to moving in, always in touch with answers to any questions and happy to help. Used Martin & Co twice now and would definitely again. Thank you ladies!
Cheers Rob!
1/5
TrustpilotWarning to all tenants. AVOID!
Warning to all tenants. AVOID AT ALL COSTS!
1/5
TrustpilotI have already sent an email of…
I have already sent an email of complaint to the Folkestone Branch at the rudeness encountered when making a general enquiry. It would have been nice to have received an apology.
1/5
TrustpilotDear All
Dear All, they are quite prompt while you are still paying your rent, once you have vacated the property after paying all your due, its very very difficult to close other formalities, e.g: Inventory clearance, Deposit clearance. Chasing them since almost 5 months and they are quoting a number of reasons for the delay, something that I cannot validate nor have a visibility on
1/5
TrustpilotBad reviews not allowed apparently
Anyone who leaves a bad review is having them temporarily removed because Martin and co are saying it's the wrong company...... And you still only manage a 2 star rating, what a joke of a comany
Hi Carl, We're not removing reviews, we are asking for them to be moved to the correct profile - each office has their own Trustpilot profile where their own reviews are held. All Martin & Co offices are individually owned franchise businesses so it is the business owner who needs to respond to the review. We still monitor all reviews and follow up with the offices concerned. If you would like an issue looked into please head to the relevant local office profile, leave your review and the office owner will come back to you.
5/5
TrustpilotI was looking for a company who were…
I was looking for a company who were wiling to let out my uninhabitable rental property that was totally devoid of certificates for safety re boilers, electrics and had health issues from crumbling interiors and damp And I found them excellent, no questions asked only the fee agreed, I am now looking for further derelict properties I can purchase secure in the knowledge this company can let them
5/5
GoogleStaff were knowledgeable, friendly and efficient. The sale of my father's house was handled very professionally and I would recommend this company to any future buyers/sellers.
Thank you Ian, I hope your Dad is now settled into his new home. I’ll pass your feedback on to the team. Thanks again, Michelle
1/5
TrustpilotWorst service in the market dont trust them
Please dont trust martin and co wolverhampton branch, very unprofessional and damm care attitude staff, specially tenant service,Communication is the worst, theybdont communicate well, always take good time t reply you back, I dont know how they survive in the market, it's a high time for the company to think about the service they provide through this bunch of unprofessional delegates, it's a time to change.
1/5
TrustpilotNever use again.
Would never use these again. The letting agents have very little knowledge of the properties they are selling/renting, they attempt to use scare tactics in order to push their way around and bully you into things that are ILLEGAL. Complaints are rarely handled and when they are they’re done so poorly. Unless you want lots of undue stress, I’d recommend using another agent.
1/5
TrustpilotPlease avoid!
Please avoid. After 6 years of renting I’ve never encountered so many issues as I did with Martin and co. They have falsified information and are trying to extort money from me and my partner. Unlucky for them I was smart enough to have evidence to dispute it. Please be careful they are thieves and they will do anything to steal your money.
5/5
TrustpilotWould definitely recommend these guys
Would definitely recommend these guys. Used both Martin & Co Croydon and Streatham for our flats. Property management services work perfectly fine for us too. Very reasonable compared to some of these other sharks. Great guys!
Hi Tony, Thank you very much for taking the time to leave a review for our Croydon & Streatham offices. Kind regards, Martin & Co (UK) Ltd
5/5
GoogleWe have used the services of Martin &Co over the past three and a half years the Service is excellent. The full team continues to be courteous, obliging and thorough. Thank you for your efficiency.
You’re welcome Tom!
5/5
TrustpilotJust brilliant!
Just rented a property Martin & Co. From start to finish they were brilliant - viewing arrangements, paperwork, keeping us informed - all was spot on. Would use again and recommend. .
1/5
TrustpilotHorrifically bad
Horrifically bad. Stay Away!!! Agent Carlos confirmed a viewing on email, forgot and tried to blame me. THE WORST!
Hello Dian, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotDon't bother if your not in Liverpool
The company "Don't have the capabilities for digital viewings" - I know even after covid!AND they won't rent without a physical viewing of the property - This makes it impossible for young professionals moving to work from other parts of the UK to rent through this company.
1/5
TrustpilotThe worst agency ever
The worst agency ever! Don't use them ever. They don't care about tenants issue. Don't listen at all. No need to help. Just focused on money. We meant to move and on the same day of moving they said that we have to wait one more day. When everything we had ready to move. They are no professional at all. Everything in the rush.
1/5
TrustpilotVERY ANNOYED!
VERY ANNOYED!! I’ve been a great tenant for the past 2 years and they totally F*#$ed me over with my deposit!! Charged me over £400 just for a Fu&%ing clean!!! All for just abit of debri!!! Absolute joke!! Not happy!! Scamming C&£%tssss!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
