Trusted Agent profile · Pontefract
★★★★★
958 reviews across 2 platforms
5 Cornmarket, Pontefract, WF8 1AN
Martin and Co's office in Pontefract, at 5 Cornmarket, is rated 2.3 out of 5 across 958 reviews on two platforms, including 117 Google reviews rated 4.7.
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Every review we hold for the Pontefract office, from every platform, shown as written. First names only.
1/5
TrustpilotVery Bad customer service
Bad customer service, no responses to emails, long waiting over the phone. For one week I tried to pay the holding deposit for a flat (needs to be done over the phone), but no one was ever available and every time I was told someone would get back to me which never happened. Later I saw the flats I was interested in were no longer available. They lack seriousness and transparency, absolutely cannot rely on them!
1/5
TrustpilotApologies to Worsop Franchise. I am an absent landlord and rely on…
My sincere apologies to Worksop Franchise in Nottingham. This was not a reflection in any way of your franchise. It was for the PLYMOUTH franchise and I attached it to the incorrect franchise. I am an absent landlord and rely on this company in Plymouth. On 31st March 2018 it was noted in a report from them that a curtain rail was not working and another blind needed replacing. Immediately I asked that these be fixed. Regardless of emails and telephone calls, nothing has yet been done. Today I telephoned again and received yet another pathetic response as to why the work had not been carried out.. My tenant has been living with this since March. Unacceptable on every possible level. If they cannot manage this small problem, I question their expertise.
1/5
TrustpilotMartin & Co
AVOID AT ALL COSTS!I signed up specifically to leave this review as I have never before encountered service as appalling as the service received from Martin & Co. If it were possible to leave 0 stars, I would. Martin & Co manage several properties for us, and we actually work with several different offices, including both the Preston and the Blackpool office. Whilst I wouldn't recommend either of them, the Preston office is at least, marginally less useless. Given that we pay Martin & Co for their services, I expect them to do the job they are being paid for, which, in my opinion, they have not been doing.It came to my attention that there was a lot of inconsistencies in the rent Martin & Co were charging on two of our properties, and so I requested all of the relevant information from them so that I could investigate and check that there was no money outstanding. It took OVER TWO MONTHS of my constant prompting, before they finally sent the information I was requesting (very basic paperwork, nothing complicated. I still cannot comprehend how it took them so long to complete such a basic task). Upon receipt of this information, it transpires they have been under-charging our tenants for several years and subsequently owe us several thousand in unpaid rent. I have sent several further emails and lodged a complaint regarding this and am now being ignored completely.Their complaints policy is as follows:"The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days." I sent my complaint two weeks ago to Martin & Co, and have been repeatedly chasing them over the past two weeks, requesting acknowledgement of my complaint. Not a single one of my emails has been properly acknowledged, never mind investigated - most of them go completely ignored. I do not have much faith that a full report will be forthcoming, given that they can't even manage to acknowledge my complaint. Unfortunately this will leave me with only one course of action - to take it to the ombudsman.A complete disgrace and utterly incompetent.
1/5
TrustpilotWouldn't trust that Dan with a barge…
Wouldn't trust that Dan with a barge pole!! My mother in law was selling her house with them and the indoor cctv picked up him going through her personal belongings. Safe to say we soon switched to gibbons Richard's, much better service and so much more trustworthy!!
1/5
TrustpilotStill the rogues they were 3 years ago
Just seeing if this agency had upped their game but No, still as bad as they were 3 years ago. I will never forget the dreadful experience I had with them. An email they sent me today just reminded me of that and I thought that I would see if they had got any better. They are still the rogues I remember and I have unsubscribed from their emails now. Do beware this company
5/5
Trustpiloti just got the keys yesterday am so…
i just got the keys yesterday am so happy for nadeem. who helped me sale of this.house very kind and. humble person. am so sad he lift martin co state agents. we need people like nedeem. moor in offices. will be missed.
5/5
TrustpilotAlison at Martin and co Sunderland has…
Alison at Martin and co Sunderland has been great sorting out all of the repairs and keeping us informed about the dates and times would highly recomend them
5/5
GoogleI highly reccomend Martin & Co Pontefract. I contacted their office to arrange a viewing & was immediatley given a suitable appointment. I informed staff that I was viewing another property in the vicinity with a different agent later that day, for my convenience they offered to show me the property on that same day so that I didn't have to travel back & forth. Charley showed me around a property that I really liked & was able to answer all of my questions & queries. When I decided to apply for the property Lucy became my point of contact & again, her knowledge of the property & the surrounding area was excellant. Lucy managed my application with ease & continues to accomadate me now that I've moved into my new home. Thank you!
1/5
TrustpilotNightmare Agency in The Midlands
DO NOT RENT OR BUY THROUGH THEM ! I have moved into a flat in Leicester in July 2020 and in many occasions, the agency proved to be unprofessional, unhelpful and totally care-less. ZERO COMMUNICATION as they're supposedly always busy, even at 9am on a Monday !! I cannot write explicitly what I think of them, but I hope you get the point!! Also good reviews are probably paid or fake !!!!
5/5
GoogleLucy’s communication and professionalism is second to none and she made a potentially stressful moving process (in the midst of lockdown) seem easy and smooth. Up to now, I can’t thank Martin and Co enough. I would highly recommend their services.
Thank you Karey. Karey is a tenant of ours in WF8
5/5
TrustpilotExcellent service from Martin&Co Wokingham
Martin&Co Wokingham have been excellent! Rosemary has been so helpful in all aspects and I couldn't recommend her highly enough! Fantastic service! :-)
5/5
TrustpilotLettings feedback
We were very happy with the response and understanding of the property lettings manager Brittany. She was extremely helpful, friendly and knowledgeable and very professional. Very impressed with our end of tenancy checking out and her communication skills are exceptional.
1/5
TrustpilotWhat an Attitude
Phone this agent for a viewing the attitude the agent had really disapointed me.YOU DONT TALK TO YOUR CUSTOMERS LIKE THAT.THis dude needs training on how to speak with people
Hello Amjad, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleI have been letting properties for 10+ years and have used a number of "letting Agents" over time. What an immense surprise and breath of fresh air on meeting Michelle and her fantastic team. The positives: Communications: very responsive articulate and helpful. Paper work: Kept to the minimum and very accurate and easy to understand. Phone and e-mail response: almost immediate for mails and immediate for telephone support Integrity and Openness: The team are very open and will give solid and robust advise as appropriate to the situation Maintenance and upkeep: They have a number of skilled workmen to attend to your letting(s) and ensure the tenant is fully kept up to speed with visits etc Price Point: Excellent value for money Exceeding your expectations: The team just do things with aplomb and things just work. The tenant is very well looked after and as a Landlord so are you. Every dealing I have had with the team have been both professional and with respect for the tenant, the tenant is at the forefront of their mind and the protection of the landlords property.
4/5
GoogleI used Martin & Co in Pontefract 18 months ago to find tenants for my rental property. I was pleased with the service i received and as a result i am currently employing them to find my next tenants. I have found Michelle a very professional yet friendly person to deal with. She has acted very quickly to find suitable tenants & she is very thorough with both the process & paperwork. I have had good communication from the office & fair advice even if it is about something outside the remit of the service offered. If i continue to receive the same level of service with the current & future dealings then i will definitely be remaining a client of Michelle's & I would not hesitate to recommend her Letting Agency to anyone else.
1/5
TrustpilotI don't usually give just 1 Star
I don't usually give just 1 Star. But one particular branch in Cornwall has proved to be quite unprofessional. I would like to tell them that one size does not fit all. We all have our own story especially more so during this Pandemic. This company needs to adapt to the changes regarding people's changed lives during this time, and become much more emphatic and sensitive in their dealings with individuals.
1/5
Trustpilotirresponsible, frustrating
we have called them tomake an offer so many times then we have been told to wait for an email when we called back we have been told that there were too many offers so we cant make one, it was soo frustrating to hear that as we could of made an offer but due to their irresponsible behaviour I will never try to do anything with this company
1/5
TrustpilotAvoid at all costs also from a Landlord…
Avoid at all costs also from a Landlord perspective. Property not managed, promises of return calls which do not happen, when you ring them you find that the person who was supposed to return call is either on holiday or has left the company ......
Hi Francois, Apologies that you have had issues with a Martin & Co office. Can you let us know which office you have used so that we can direct your complaint to the relevant person?
5/5
Googleafter being messed about by other estate agents it was surprising to see how hard the people her worked. they made everything quick and easy and were always available for my 10000 of questions. they went above and beyond. 10/10
Hi Anthony, thank you for taking the time to post a review. The team do appreciate it and hope you're all settled into the flat. Michelle
5/5
GoogleI am renting through Martin and co Pontefract and the ladies in the office have been brilliant. For some one that has never rented before hand, they have really helped make the process enjoyable (as it should be) and very straight forward. Highly recommend !
Hi Janine. Thank you for taking the time to leave such a lovely review! Hope you’re all settled in now.
5/5
TrustpilotI’ve been using this company for years
I’ve been using this company for years. They have always been professional and done their best for me. I don’t understand why there are so many 1 star reviews and suspect that are from a competitor. I also have noticed the complete lack of 2 and 3 star reviews which is strange.
5/5
GoogleSuch a great company, me and my wife have rented with Martin & Co for a few years and always received the upmost respect and care. 100% recommend! Fabulous staff, always there to help with any issues, queries or questions. You almost feel like part of the family.
5/5
GoogleI am renting through Martin and co Pontefract and the ladies in the office have been brilliant. For some one that has never rented before hand, they have really helped make the process enjoyable (as it should be) and very straight forward. Highly recommend !
Hi Janine. Thank you for taking the time to leave such a lovely review! Hope you’re all settled in now.
5/5
TrustpilotJanice at Martin and Co Liverpool South…
Janice at Martin and Co Liverpool South has been fantastic for the last year during a challenging property sale. Very supportive and pro-active. Can't recommend this team enough.
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