Martin and Co Pontefract reviews

★★★★★ 5/5

Trustpilot

What an amazing experience with Dayna at the Prestwich Branch

What an incredible experience we have had with Dayna from Martin and Co! From the beginning, Dayna went above and beyond to accommodate our schedule and show you the house. She even took time out of her busy life to show us around on a Saturday. Her friendly and approachable nature made us feel comfortable, and she patiently answered all of our questions. Throughout the entire process, Dayna stayed on top of things, regularly checking with solicitors to keep ys updated on the progress of the sale. Her dedication and support made a positive impact on our experience. Dayna's exceptional service and commitment to us make her an invaluable asset to Martin and Co. We feel fortunate to have met someone as amazing as her. Thank you, Dayna, for your outstanding support and patience throughout the entire process. You truly are one in a million.

NATASHA · 6 March 2024

★★★★★ 1/5

Trustpilot

Unable to clean rented property as…

Unable to clean rented property as washer inlet seized open. Water was switched off at mains to avoid flooding. Reported to Martin & Co but not fixed in time I needed to vacate. Email from them stated not a problem as property being sold. Now want £500 cleaning fee. I mentioned no water supply and they said YOU SHOULD HAVE FETCHED BUCKETS OF WATER FROM NEIGHBOURS!!!

Julie · 2 September 2022

★★★★★ 1/5

Trustpilot

multiple holding deposits

Taking and accepting multiple holding deposits at once.Mine was requested and paid/received/accepted within 4mins, but apparently someone else paid before me - then don't request mine!! Also lying about confirming a viewing as the lady had driven away and wasn't there when i turned up 20mins early (she had to come back). I had no correspondence since the viewing confirmation 5 days prior.

Kelsey · 15 December 2022

★★★★★ 5/5

Google

The whole team were superb - two tenants applied, we chose the first one to be fair, but they then didn't pass referencing, so we ended up with the second one; the whole process was done and dusted within a few weeks, despite the hold up caused by the first failure! Particular thanks to Helen who was extremely helpful, very friendly, and couldn't do enough to help; but the whole team at this estate agents is excellent, on the ball, and all work together to ensure that you get an excellent service. Thank you very much Martin & Co - we will definitely be using you next time we need a tenant (although hopefully, that will be a while!!).

G · 17 June 2019

★★★★★ 5/5

Google

Just sold my flat through Martin & co, its not being a easy task. They have helped me all along the way. A big thank you to Julie who has always been available to help and offer advice in a very friendly manner. Lucy was always happy to help in her absence. Genuinely felt like they cared no matter how long the process was taking. Cost of service very reasonable, and tailored to my requirements. They definitely earned every penny ! Thanks again ill be back when im ready to sell my 2nd property.

Donna · 17 June 2019

★★★★★ 5/5

Google

We are renting a property through Martin and Co, and Lucy and the team have been brilliant! They have replied to our many email correspondences quickly and have been lovely to talk to. My partner wanted to surprise me by picking the keys up earlier than I thought - and Lucy was so thoughtful that she called to speak with him directly as to not give it away!!! We have just moved to the area from Norfolk and their help and friendliness has made the transition so much nicer for us!!! A huge thank you from us!!!

AlexisAndLucy · 17 June 2019

★★★★★ 1/5

Trustpilot

Martin & Co letting agents

Martin & Co, Richard Hall is the owner who try to withhold deposits also shared illegal photos of my possessions to a third party. And then lied to me. They cause a 73 year old to have a heart attack and think saying sorry is enough, while still trying to withhold a deposit. This company needs to be stopped.

Stu · 20 March 2023

★★★★★ 1/5

Trustpilot

I don't even want to give this company one star

I don't even want to give this company 1 star. Myself and my partner have had awful experiences with Martin and Co. we rented a property from them for 2 years. The fees were extortionate upon moving in to the property but due to our circumstances we just paid up. When we had issues with the property it took them weeks to respond (to the point where the landlady came and solved the problems herself). After our annual contract ended they charged us to renew our contract although when we moved out the paper work stated we were on a rolling contract all along. Upon leaving the property we spent a full day cleaning. There was no damage and the property was left in pristine condition. Martin and co even commented on how well we looked after the property then proceed to charge us almost £200 in 'cleaning fees'. I wouldn't recommend Martin and Co to anybody unless you wish to be ripped off.

Carys · 21 January 2019

★★★★★ 1/5

Trustpilot

I'm only leaving one star because I…

I'm only leaving one star because I can't leave no stars! Contacted the Saltaire office trying to book a rental viewing for my mother, bearing in mind she is 78 and a non-driver. I was told that I couldn't book a viewing after 4pm or on a weekend! When I explained that I travel to the US frequently and would find it hard to take my mother to a viewing under these circumstances, was told that I should book time off work! What a shocking way to run a business and teh person on the other end of the phone couldn't have been less inerested if she tried.

Martin · 6 November 2025

★★★★★ 5/5

Google

We are renting a property through Martin and Co, and Lucy and the team have been brilliant! They have replied to our many email correspondences quickly and have been lovely to talk to. My partner wanted to surprise me by picking the keys up earlier than I thought - and Lucy was so thoughtful that she called to speak with him directly as to not give it away!!! We have just moved to the area from Norfolk and their help and friendliness has made the transition so much nicer for us!!! A huge thank you from us!!!

Alexis · 24 December 2018

★★★★★ 1/5

Trustpilot

Untrustworthy, impatient and arrogant

Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it.After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties.Thankful to have missed this pitfall.

Bryony · 2 November 2018

★★★★★ 4/5

Trustpilot

Solihull Birmingham branch

Solihull Birmingham branch. Fab letting agent so much more efficient than my previous who really didn’t care for their tenants. I was kept up to date constantly with our application and asked a ton of questions which were all answered. Fees a little pricey but you get what you pay for. Laura is fab. Hoping this will be the last let I have and can finally settle! Great estate agents who actually take care of their tenants! Am hoping the rest ofThe tenancy goes as smoothly as the start! X

Mollxsx · 30 October 2018

★★★★★ 5/5

Trustpilot

Definitely reccomend!

Just let a property from Martin and co and the way they deliver is excellent. I was shown round many properties that day by many other agencies and the letting agent at Martin and co. Louise Pearce was one of the reasons I let the property. So helpful, I wasn’t rushed, given all the information I needed and it was easy to do. Very happy with the place I’m going to be moving into and very happy with the service too! Definitley recommend.

Jenna · 15 August 2018

★★★★★ 2/5

Trustpilot

Glenrothes Office

Everything was wonderful to the point where they got your money but then they show little to no interest at all. Asking for illegal premiums like reservation fee or whatever they called it and made us pay for the credit check at first. (Check your rights people) When moving out of course asked for money but when asked where is that money gonna go got no real answer. They should be able to tell you how your money is spend is they ask for it. They found a scratch in front of the fireplace and that’s it. Never trust these people ever again.

Jake · 8 August 2018

★★★★★ 5/5

Google

Martin & Co Pontefract dealt with my purchase of a property incredibly. Julie in particular worked tirelessly to ensure my purchase went through smoothly, even when it was a particularly difficult situation. The contact between myself and Martin & Co was second to none. Julie was patient and kind and kept me calm throughout the lengthy process. I could not recommend Martin & Co Pontefract enough; should I ever sell my property, I wouldn't even consider using another agent. Thanks so much Julie, Michelle, and all at Martin & Co Pontefract.

Joley · 17 June 2018

★★★★★ 1/5

Trustpilot

Shocking service!!

I had struggled to get hold of the estate agents for 6 days, when i finally got hold of someone they told me they were understaffed! I arranged my viewing for today at 12.. im still at the property at 12.30 with no email, no phonecall to state that they were held up or not coming at all!!! Absolutely disgusting service!! Noone is answering any calls from the office, despite them closing at 13.00! Im shocked how you are still in buisness i really am! I confirmed that i wanted to put the holding fee down after i have seen the property but they cant even be asked to turn up! livid!!

Marissa · 12 May 2018

★★★★★ 5/5

Google

Julie and the team were fantastic. Any questions that I had they answered immediately and if they couldn’t they would find out as soon as possible and call me back. I have successfully bought a house due to their help and guidance as well as their persistence and motivation to get complete - communications with all parties was superb. A great experience! And an easy experience given that it was my first house buy. Very happy 😃 thanks

Amy · 17 June 2019

★★★★★ 1/5

Trustpilot

Try other agents first- this company very discourteous

My experience when seeking to rent through their Battersea Reach office was very poor. I expressed interest in a property but calls and messages all unanswered. Spoke to Jem who said they didn’t do viewings and I should rely on video. Promised to send form and never did. Very arrogant and treated rudely. Try other agents where you will be treated with courtesy.

Jeremy · 24 August 2022

★★★★★ 1/5

Trustpilot

rude staff

My senior and unwell mother suffered a flood after a leak in the flat above. The tenant warned the landlady via the estate agent that a pipe was about to burst but nothing was done. Martin and co staff were extremely rude . One member went over my request to leave my mum alone that day as she was distraught and is unwell but she then telephoned her! NO consideration for a senior citizen or a request to not visit her that day. She still hung around outside her flat and involved others to intimate my mum to give her access.

Camilla · 21 October 2025

★★★★★ 5/5

Google

We used Martin & Co to sell our house, Lucy who came and valued it was so lovely and professional. Then we dealt with Jules while it all went through and there were alot of delays due to the chain we were in but Jules kept us updated the whole time and was so nice to deal with, nothing was ever too much for her and she also kept in touch with the solicitors too. I can’t recommend martin and co enough, thank you so much! We will definitely be using them again if we ever need too :)

Jodie · 18 November 2023

★★★★★ 1/5

Trustpilot

Would do 0

Would do 0, think evil corporation think Martin Co, doubling rent of every family oriented residence they can and doing over our society and economy in the process. They will share the news of your necessary departure with 0 care for your human struggle. They have acted and taken advantage before the legislation that stops them increasing rent by so much or even no fault eviction. Evil.

Liam · 12 February 2026

★★★★★ 1/5

Trustpilot

Martin & Co have got to be the worst…

Martin & Co have got to be the worst housing to ever exist. My Daughter moved it into a flat 3 years ago that was freshly painted but noticed the glass panel that was once painted had black dots on the door which clearly showed there was mould in that property. They allowed my daughter to move there with a 19 month old baby. The property within a month was smothered with mould, it was on the walls, clothes. Mattresses etc. my daughter tried everything painted with the mould paint, they put extractor fans & dehumidifier which hasn’t helped one bit. My grandson has constantly ended up in hospital lifeless from where he’s so ill he’s not eating or drinking. Doors are hanging off hinges due to how bad the mould is, bath has been blocked from day 1. Council made me go private and this is what I’m having to live with, I can’t even move out as I don’t have money. How these people can sleep at night is beyond me. My grandson is now registered as asthmatic and they’re trying to say that mould doesn’t effect your health.

Amelia · 16 November 2023

★★★★★ 5/5

Trustpilot

Excellent service and courteous staff

My Mum had died and her house had to be sold. Rowan was extremely sensitive and kind. She kept me informed along the way. When my Brother and I decided to take it off the market, a guy who had viewed it so wanted it that he pursuaded Rowan to make a call to us. To cut a very long story short, he now owns it! Had Rowan not followed her gut instinct the house would probably still be empty and unloved.

Jan · 31 August 2016

★★★★★ 5/5

Trustpilot

Highly Professional and honest staff:Gloucester

Martin and Co was managing my tenancy on my rented Home and the staff were really professional and respectful whether face to face or over the phone especially Edward and Hallam Beveridge. Any challenges I faced during my stay, be it Boiler issues or Heating were attended on time. I highly recommend them as I feel they truely define Great public relations and value their tenants. Keep up the good work.

Nontobeko · 15 May 2024