Trusted Agent profile · Pocklington
★★★★★
169 reviews across 2 platforms
2 RAILWAY STREET, Pocklington, YO42 2QZ
R M English Yorkshire Limited's office in Pocklington, at 2 RAILWAY STREET, is rated 4.8 out of 5 across 169 reviews on two platforms, including 161 Google reviews rated 4.8.
Every review we hold for the Pocklington office, from every platform, shown as written. First names only.
5/5
GoogleI was very pleased to have RM English sell my property. I felt they genuinely cared and provided a really good service from start to finish. Always courteous and efficient, I couldn't have asked any more of them. Shout-out, too, for the lovely photographs of my property!
5/5
GoogleEverything went smoothly, always kept informed.
5/5
GoogleI have done a number of window repairs for this agent for properties they manage and always dealt with Ally Horncastle, she is very professional and always quick to respond, as estate agents go I would highly recommend.
5/5
GoogleWe recently purchased a property through James at RM English. From agreeing the price to completion took around 12 weeks- this would not of been possible without his assistance and communication between solicitors and the seller. We were thoroughly impressed with his professionalism and he made the process stress free. We have done various transactions over the years and RM English’s service was up there with the best.
5/5
GoogleVery experienced, honest, helpful. We used R M English at Pocklington to re let our property again. Fantastic, friendly and professional service from start to finish. Thank You!
5/5
GoogleCouldn't be more pleased from start to finish. Great communication throughout and a genuine commitment to get us over the line and into our super new home.
5/5
GoogleWe had the great pleasure of buying our home through R M English, fantastic service from the initial offer being accepted right through to completion. They made the whole process stress free with their regular updates and hard work dealing with the purchase.
5/5
GoogleVery helpful and efficient team. Would highly recommend you use them to sell your property.
5/5
GoogleVery good and efficient service
5/5
GoogleFrom the very first interaction, Claire was nothing but professional, proactive, and remarkably efficient
5/5
GoogleAlly went above and beyond for me when I was looking for somewhere to rent. Very quick, helpful and easy! Will definitely use again
5/5
GoogleI cannot recommend highly enough this Estate Agent, especially their superb Lettings Officer, Ally Horncastle. Ally could not have made us feel more at ease and welcome and supported us at every step of the process in giving great advice on renting a property. She was always quick to respond to queries and nothing was too much for her. She made things easy and straight forward and did her absolute best to find us a property that would meet our needs. Do not hesitate to contact RM English, especially if you are new to renting, they are fantastic!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleBe careful, they have charged me for works in my rented house without my approval. I had no idea even when they booked for those works, what they fixed for......really I got flabbergasted by that. What's worse, there was absolutely no apology from the office manager who managed the staff (apparently he left the office all of sudden without any notice) who ignored their office procedure. Not very well managed office. Adding this part a year later after I wrote above: AGAIN the another staff who has been in charge of my house (for letting) left this office all of sudden this week! Another one!!! What is wrong with this office??? I have never seen such a fast turn over office before! I have no reply for my any of emails from any of them for a few days now..... What is going on there??? If you are looking for estate agent to let your property now, it's better to go elsewhere. They are too busy to deal with anything else right now as the staff left all of sudden. Another thing I have found out that their inventory system has been totally rubbish. They didn't log everything for the inventory, so the new staff who took over and visited my house for the inventory inspection after tenant left can not find out what is missing at my house!!! The record of inventory she was given did not tell everything she needed to know for the inventory check inspection!!!! It's a shambles!!! I have now changed to other agent, so I'm in a totally different world now! I stayed for too long with this rubbish agent. Just go to other agent, don't even consider this agent for anything. This agent doesn't even deserve one star to be honest.
5/5
GoogleWe have rented a property for 2 years which is managed by R M English in Pocklington. The staff are always courteous, respectful and realistic of our expectations regardless of however busy they may be, they never fail to make us feel valued and listened to. They respond to any queries efficiently and effectively. The lettings team have helped foster an excellent relationship between ourselves and the landlord for which I am extremely grateful. I can't recommend them enough. Keep up the good work.
5/5
GoogleR M English were actually the estate agent for a property we were purchasing (not selling). However, Claire Kendra and colleagues were superb at constantly prompting our (extremely slow) conveyancer. Communication with us was excellent & the transaction definitely wouldn't have been completed within our required timescale without them. If we ever sell the property they will be the automatic choice.
5/5
GoogleThrough the whole process of marketing and selling our property James managed everything with an efficient and positive approach. He has a great knowledge and intuition about the property market. English’s have handled three sales for us over the years and we have always been happy with the results.
1/5
GoogleWe were very disappointed with the service we received - the tenants referenced by RM English turned out to be bogus - they stopped paying the rent after one month, they were smokers when we asked for non-smokers and they smoked in the house, they trashed the house and left without returning any of the keys; we had asked RM English to find a professional couple - we only found out after they had moved in that they also had a young child living in the house; we paid for professional referencing and trusted this had been done - we had to ask for a copy of the reference as it hadn't been shown to us before the tenants moved in. As soon as we read the reference we could see that this couple could not afford to pay the rent + other outgoings on this 4 bedroom house While we opted for a tenant find only rather than a managed tenancy - we still expected some help from RM English as they had introduced the tenant to us, but there was non forthcoming; they would not even return the referencing fee as a gesture of goodwill. Since we are currently living overseas we decided to cut our losses and have now sold the property
5/5
GoogleMichelle, Claire and all the team at RM English were fantastic. They were responsive, professional, friendly and went above my expectations and delivered on a service which I found to be helpful and stress reducing!!! Thank you to you all for what you did to sell our 🏠. I highly recommend them without a shadow of doubt!!! Thank you again!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBrilliant! My wife and I went through the buying process with RM and the agents C.K. and G.B. (shortened for privacy) were spot on, good communication, quick to action, professional and overall made the process really smooth. Thank you!
5/5
GoogleExcellent service. Polite, upfront and respectful with good local knowledge of York, Pocklington and Market Weighton. Unlike the larger agencies, who have a tendency to treat the property market like a rat race, RMS English go the extra mile for their customers. Every question we had was answered promptly and we felt listened to. 10/10. Couldn’t recommend highly enough.
5/5
GoogleAn outstanding service from true professionals James could not have done any more to deliver a sale keeping us informed at every step and regular feedback so no sat around wondering whats happening I would recommend R M English to anyone
5/5
GoogleRM English were instructed to act for us in selling our home. Despite complications due entirely to parties in a protracted chain, RME were incredibly helpful and pro-active in bringing about a successful sale. Their professionalism and genuine assistance cannot be faulted and we whole heartedly recommend them. Leigh and Jo Butcher
5/5
GoogleI was the buyer in this instance. George at R M English was very professional and quick to get back to me with any questions I had. Communication was open and honest, and it made the whole process go very smoothly.
5/5
GoogleExcellent service, Claire was great!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
