Every review we hold for the Plymstock office, from every platform, shown as written. First names only.
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5/5
GoogleWhat a fab team in Plymstock! You are all so welcoming and take the stress out of moving house!
Katie on the mortgage side was an absolute gem! Explaining everything and going above and beyond to get the best deals.
Thank you all ππ»π€©
James Β· 26 October 2025
Agent replied Β· 26 March 2026
Thank you for the amazing review! We are thrilled to hear that our team in Plymstock helped make your moving process stress-free and that Katie was able to provide exceptional service. We strive to go above and beyond for our customers and are grateful for your kind words. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThis was my second dealing with the Fulfords team at Plymstock over the last couple of months and once again they have been more than helpful and really friendly.
Both of my transactions have gone smoothly and special thanks to Kerri who has kept us in the loop all the way through.
Couldn't be happier.
Mark Β· 26 March 2022
Agent replied Β· 28 May 2023
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI dealt with Harriet at Fulfords Plymstock and she was an absolute star from start to finish. Myself and my partner are first time buyers and she was so helpful and friendly and helped us a lot with getting the legal work sorted and chasing all parties to get the purchase through. Would highly recommend!
Carys Β· 26 March 2022
Agent replied Β· 28 May 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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5/5
GoogleEmma and the team were fantastic through our purchase of our new house. Communication was always very prompt, including updates throughout the buying process. They were always helpful when responding to queries. Thank you!
A Β· 12 January 2024
Agent replied Β· 11 January 2025
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleKerry at Fulfords Plymstock has been a great help and really supportive in our search for our next home. Although we are yet to find our forever home it is reassuring to have Kerry and the team informing us of new properties hitting the market. Thanks for all the help! Greg and Hannah.
Greg Β· 26 March 2022
Agent replied Β· 28 May 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThankyou Emma, Jennifer and the rest of the team for the wonderful buying experience. You made everything simple and smooth for us.
Your efforts are much appreciated.
Cheers
Ross
Ross Β· 26 March 2024
Agent replied Β· 24 August 2024
Ross Batten thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWould highly recommend these agents, they are very good at communicating, professional and will help you however they can. Especially Lorraine, who helped deal with my case. If youβre looking to sell your property in Plymouth, or even looking to purchase one of their listings then definitely get in touch!
Mike Β· 26 March 2022
Agent replied Β· 28 May 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleEmma and the team were fantastic through our purchase of our new house. Communication was always very prompt, including updates throughout the buying process. They were always helpful when responding to queries. Thank you!
Lauren Β· 29 March 2023
Agent replied Β· 28 May 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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1/5
GoogleWithout doubt the worst property agent I have ever had the displeasure of coming across.
No communication, totally unprofessional staff, not interested in their job and plenty of excuses.
Avoid this incompetent bunch.
I am still waiting for responses another week gone.
Avoid!
Ian Β· 28 March 2025
Agent replied Β· 16 April 2025
Hello Ian,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the issues you've encountered. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
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1/5
GoogleOne of the worst experiences ever. It wasnβt all Fulfords fault, some of it was circumstance, but they still managed to disappoint over all the bits they had control over.
I had made an offer on a house, some unfortunate things happened to the seller and things went into limbo. But what I didnβt expect was to be left mostly in the dark or βliedβ to (exaggerations, omission) and my communications largely ignored.
I will say there seems to be a revolving door around my case. Some of them were worse than other. But on average it was shockingly bad, none of my friends or coworkers had experienced anything like this in their property purchases.
Waste of money, time and good will for almost 2 years now.
Kimberly Β· 26 March 2023
Agent replied Β· 28 May 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe team at Fulfords Plymstock have helped my brother and I sell my mums house after she passed away with a high degree of sensitivity. They accommodated our wishes to do with contact at the same time as keeping us up to date. We were selling as the mortgage rates increased and the selling slumped, but they did it! The team were initially led by Kerry and then by Emma. Hopefully now we have agreed a sale it will only be a matter of time before we can all move forward. Thank you
Lynn Β· 26 March 2023
Agent replied Β· 28 May 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleMy experiences over the years with Fulfords, Plymstock have always been good, but on this occasion I felt I needed to leave an accessible review as the service has been exemplary!!!! From my initial valuation meeting with Kerry, to working with my viewing agent Amber, I have been extremely happy with the 'one to one' contact and 'personal touch' made more prevalent due to my current medical treatment and the urgency of the sale. Ongoing admin, viewings and advice from Kerry have led to an above guide price offer within 2 days!!!! I look forward to continuing with them to completion and would highly recommend them to yourselves, family and friends.
Joanne Β· 26 March 2023
Agent replied Β· 28 May 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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5/5
GoogleI have had a number of dealings with Fulfords Plymstock over a number of years and mostly dealt with Keri Slade who I find very pleasant and helpful with a no nonsense attitude and straight talking. A credit to Fulfords Plymstock.
Mike Β· 26 March 2022
Agent replied Β· 28 May 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had Emma come out to my house to value my property. What an amazing friendly professional lady she was. She was honest yet caring everything you could ask for. Not many estate agents actually care just want to do a sale but Emma she was freindly professional as I have already said and a credit I think to fulfords. Thank you again
Tracie Β· 26 March 2024
Agent replied Β· 1 August 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHarriet was absolutely amazing and went above and beyond. I couldnβt of gone through my house sale without her. She is a true asset to your company. Sheβs fantastic.
Caroline Β· 26 March 2023
Agent replied Β· 28 May 2023
Hi Caroline! Thank you for your lovely 5* review for the branch. Harriet and the team really appreciate your kind words and for taking the time to leave us this feedback. Best wishes, Graham - Customer Relations
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5/5
GoogleWe can't fault Fulfords at all. Emma at the Plymstock branch dealt with us and Keisha also. They are polite, friendly and nothing was too much trouble. Emma definitely took the pressure off for us and helped us when we needed it, which was a lot!! We would thoroughly recommend choosing Fulfords if you are thinking of buying or selling a home.
Sandra Β· 26 March 2024
Agent replied Β· 29 October 2023
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
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5/5
GoogleI would like to thank Fulfords, especially Kerri. She is the only estate agent in Plymstock who has been consistent in communicating with me throughout our search. She is friendly & professional putting the client first, she is a credit to the company.
Vanessa Β· 26 March 2021
Agent replied Β· 28 May 2023
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
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5/5
GoogleAfter a long, stressful house search, I was contacted by Fulfords about a property fitting our search criteria exactly and was booked in to see the very next day- the help to secure the property was second to none from them, professional yet light hearted enough to ease the stress that comes from searching and buying. Leah who we dealt with was, was amazing, as were all the team that I spoke to on the phone. They really understand the market pressures and besides our own estate agents,found them to be fantastic to work with. Very happy and super excited about our new home.
Claire Β· 26 March 2022
Agent replied Β· 28 May 2023
Many thanks for your amazing 5* review and kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCurrently selling my home under difficult circumstances and highly recommend Fulfords. I chose Emma because of her authenticity and she has gone above and beyond. Her professionalism, desire to help and see her clients move on is endearing. Fulfords have been a beacon of light in my time of darkness and will be instrumental in my end goal of finding security and peace. Thank you, you deserve 100 stars!
Hayley Β· 26 March 2023
Agent replied Β· 28 May 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAll the staff at this branch are all professional and helpful, but I have to say Kerri Slade goes above and beyond. She really takes the time to listen and work out exactly the type of property you're looking for, nothing is too much trouble and she is honest and straight forward and never pushy, if she's unavailable when you ring as soon as she's free she contacts you. You start by selling or buying a property with Kerri you leave having made a good friend.
Gerry Β· 26 March 2021
Agent replied Β· 28 May 2023
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
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5/5
GoogleThank you to Kathryn for guiding us through the process. Really professional, helpful and enthusiatic - quick response to emails and calls, would highly recommend.
K Β· 26 March 2022
Agent replied Β· 28 May 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleJohn and the team did an excellent job selling my property. With many tricky obstacles to overcome he kept a calm head and got us through it. Would highly recommend Fulfords Plymstock when selling or buying.
Chris Β· 26 March 2019
Agent replied Β· 28 May 2023
Thank you Chris for your wonderful 5* review and recommendation of our team at Fulfords, Plymstock.
Kind regards, Scott
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5/5
GoogleDuring our recent rather long! property search in a crazy market we found Fulfords Plymstock the most proactive agent by far. Kerri in particular gives an amazing service and all staff we spoke to - Cat, Rachel etc were friendly, professional and supportive - even though we hadn't sold with them! The difference in service compared to the agent we actually sold with was very noticeable. Fulfords would definitely be our first choice in future.
Alicia Β· 26 March 2021
Agent replied Β· 28 May 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAmazing team, they really worked hard to sell our house. We will definitely use them in the future if we sell again. Thank Kerri, John and Kat.
Kylie Β· 26 March 2021
Agent replied Β· 28 May 2023
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.