Falcon Property Plymouth reviews

★★★★★ 1/5

Google

Me and my partner Sophie Archer rented an apartment with this company 4 years back. The apartment we moved into was not in perfect condition to begin with.Over the years our rents were increased even without inflation in the financial system and we just obeyed it as we did not have the money to move to another house.The people working here just don't do their jobs well and there were often delays in passing on the message about things that needed fixing in the apartment to the landlady who owned the place .Again, we were in fear of being evicted so we abided by their timelines.We recently moved out of the apartment and bought our own house. We left the apartment as clean as we could leave it and also spent 100 pounds for a professional cleaner suggested by their agents to clean the house. The supervisor of the staff working there did an inspection and now wants 300 pounds of our deposit money for cleaning for a bit of wear and tear which is appalling. The agents also told us that the land lady who owns the apartment wants to renovate the place and make it new.So if the land lady wants to renovate the house then why rob us of our hard earned deposit? . Please think twice before renting from this company as you will not get the service you need from here and also you will be cheated by them at the end of the tenancy. The best thing to do is to rent directly from a house owner. This is an honest opinion and hopefully companies like this can be taken to task for cheating the citizens like us. We decided not go ahead with challenging the process as we need the money urgently and we already have spend 20 hours of our time going back and forth with Tracy(Supervisor)who works for this company on email. We have at the time of me typing this review asked for the remaining 516 pounds of 800 pound deposit back and got it back on 19th of May which is a long time.

Joshua · 22 May 2025

★★★★★ 5/5

Google

Best estate agents we’ve ever worked with 👌 From the first meeting with Mark , to the final completion of the sale , the whole process was handled in a professional and friendly manner. Viewings we’re arranged with ease and were unobtrusive. Feedback was excellent and a number of offers came after the first week , with an offer far exceeding our expectations. Would definitely recommend to anyone. Well done to Mark , Jen and the team

Chris · 12 November 2022

★★★★★ 5/5

Google

We sold our property through Fakcon, We found them to be very professional and communicative and provided great advice at key points during the sales process.

Steve · 10 August 2026

★★★★★ 5/5

Google

Just sold our house with Dave. We had exceptional service from start to finish. Our professional photos were taken the day after we signed up with him, all of the viewings were handled by the estate agent. All offers were negotiated by Dave himself and our house was sold for more than asking price within 1 week of it being listed! Everything we needed was done promptly and efficiently. Cannot recommend Dave and his team more.PositiveResponsiveness, Quality, Professionalism, Value

Xia · 12 November 2021

★★★★★ 5/5

Google

Having never bought a flat before (especially from 3,000 miles away) the Falcon team made the whole process easy, quick and efficient from beginning to end. The team, especially Jennifer, responded to my many silly first-timer questions almost immediately and made me feel confident that I was dealing with a quality organisation with great support. Nothing was too much bother for them. I would not hesitate to use Falcon again in the future, thanks Falcon!!PositiveResponsiveness, Quality, Professionalism, Value

Stuart · 12 November 2021

★★★★★ 5/5

Google

I sold and purchased through Falcon and I have nothing but praise for the company. I was supported through very step of the process and their communication was great. My house sold on the first set of viewings and Falcon managed to get the buyers to up their offer slightly. I would definitely choose Falcon again if I ever choose to move in the future.

Grace · 10 July 2025

★★★★★ 5/5

Google

Falcon (and Claudia in particular) have gone above and beyond for me and my partner from start to finish of our moving process. We put our property on the market just before lockdown and had a tricky buyer who then pulled out at the last hurdle, they worked tirelessly to keep the ball rolling for us, booking tradesmen to provide quotes for works, chasing solicitors, chasing the tradesmen for their quotes, and then managed to sell our property within 48 hours after it unfortunately having to go back on the market. Nothing has been too much trouble at any point, everyone in the office has been so easy to get hold of throughout and even after the sale of our house they’ve still done bits and bobs for us. We even received a congratulations card on the birth of our new baby... such a thoughtful team! Will be recommending them to anyone who is looking to sell or buy in future! Thank you so much to Claudia, Jennifer and Mark!! 😊PositiveResponsiveness, Quality, Professionalism, Value

Amber · 12 November 2020

★★★★★ 4/5

Google

Falcon were great from start to finish. Mark Blanks knows the market (in particular in the Peverell area) really well, was always on hand to answer questions & put together a brilliant advert for our house. We were also very impressed by the virtual tour that Falcon include as part of the online advert. Jennifer Bennett was also a real help during the sale process, both in terms of filtering the buyer’s queries to us & passing back our responses. Overall, a friendly & helpful team, who we’d recommend. Again, thank you Mark & Jen.

Yervand · 12 November 2020

★★★★★ 5/5

Google

I recently sold my flat through Falcon. Falcon were very professional from the initial market appraisal and advertising with David to the other team members managing the sale. It was a very long winded sale due to various obstacles which, while not Falcons fault, the team were very good at communicating and pro-actively chasing to progress the sale. In particular Claudia and, when she was out, Mel helped reduce the stress and pull things together. Being a remote seller they went above and beyond to provide local support when asked for. Thank you all very much and I have no hesitation in recommending Falcon; looking back it feels like we shared a rather stressful journey but the support from Falcon staff was much appreciated.

Chris · 12 November 2020

★★★★★ 1/5

Google

Terrible company. Will claim your deposits on ridiculous things like correctly leaving recycled rubbish in your recycling bin at the end of tenancy because "the Landlord or new tenant will have to have them removed". AVOID.

David · 27 March 2026

★★★★★ 5/5

Google

Professional, friendly, warm, patient - Falcon are all round perfect agents. We had a particularly long and complicated purchase process and Jennifer was incredibly helpful throughout, managing both sides' priorities with kindness and good humour. We would thoroughly recommend Falcon to everyone! If we ever come to sell this place, we'd sell with Falcon without hesitation. Thank you Jennifer, Claudia, Tommy and everyone in the team!!

Joel · 12 November 2022

★★★★★ 5/5

Google

I cannot recommend this Agency enough !!!!! Thank you so much to the team and especially David and Claudia for helping us sell our home in a very professional and timely manner. From our initial meeting with David at the house, we knew Falcon were the right fit for us to get the best possible price for our house. His knowledge of the area and the insights he shared with us gave us a platform to set a realistic asking price to allow the house sell within a reasonable timeframe. Having emigrated to Australia leaving my property vacant and for sale. It was very important to me and my wife that regular communication including any interest and feedback (positive or negative) from viewings kept flowing. David and Claudia were very attentive to our needs and did everything they could to ensure we had people viewing the house, and kept us updated at all times. Once we found a buyer, David did a fantastic job to ensure we got the best possible price and kept in constant contact during negotiations despite the time difference !!!! Keeping us updated every step of the way. The team at Falcon are all so friendly and approachable, nothing seems too much hassle. I would definitely recommend Falcon as they were fantastic for us. Their fees are also very competitive!

Martin · 10 May 2020

★★★★★ 5/5

Google

Falcon Property were absolutely fantastic as a buyer of a property. Nothing was too much trouble for them and in terms of efficiency, from initially viewing the property I was in within 7 weeks. They provided great advice and were readily available and always got back to me as soon as they could on any matter. Jennifer and Claudia were amazing throughout what was a stress free process and I would highly recommend Falcon when both buying and selling a property

Andrew · 10 May 2020

★★★★★ 5/5

Google

The sale of our house was in great hands. David guided us through the sale process which was not without problems. The house was sold the same day it was placed on the market. There were a few problems with a less than confident solicitor further down the chain, which delayed things. David was able to employ his vast experience to liaise with all parties to bring about a successful sale. Thanks also to Mark, Mel and Claudia who have great customer service skills and were always able to deal promptly with our many phone calls.

Gillian · 13 November 2019

★★★★★ 5/5

Google

I got in touch with Becky at Falcon and she worked her magic at selling my flat, thanks you to her and the team at Falcon my dream of owning my house actually happened.

Ian · 17 February 2026

★★★★★ 5/5

Google

Falcon were absolutely fantastic throughout the whole buying process and we cannot recommend them highly enough. As first time buyers, we had no idea what to expect but Falcon kept us updated every step of the way. Easy to contact and answered all of our questions efficiently. We love our new home but if we ever come to sell, we wouldn't think twice about using Claudia, David and team.PositiveResponsiveness, Professionalism

Cally · 10 May 2021

★★★★★ 5/5

Google

Me and my partner purchased a property through Falcon. Karen worked really hard to get the sale over the line. She kept us updated throughout the process and was supportive and helpful whenever we had questions. Would definitely recommend Karen.

Hattie · 22 March 2024

★★★★★ 5/5

Google

Good experience start to finish - 5* all round

Loudon · 10 August 2026

★★★★★ 5/5

Google

A great team with such excellent and attentive after sales service right up to the point of completion. This is where agents really do earn their money and Falcon did a fantastic job. We 100% recommend David and his team - especially Jennifer and Claudia.

Rich · 12 November 2023

★★★★★ 5/5

Google

Sold our house through this team and they were outstanding from start to finish. Karen, Emma, Mark, Debbie, Julie, Becky and Becky R had all been involved in our journey; each were knowledgeable, thorough and reliable. i can't thank them enough for the support we had with our sale and purchase.

Philip · 2 June 2025

★★★★★ 5/5

Google

I’m so impressed with Falcon. Was renting with them for a year and had to move for reasons out of their control. They’re very responsive and understanding of any needs, e.g. offering support during covid 19 outbreak. I’d definitely recommend falcon to anyone looking to rent, especially Jess, John and Tracey. Thank you all xxPositiveResponsiveness, Quality, Professionalism, Value

Tasmin · 12 November 2020

★★★★★ 5/5

Google

Falcon are and have always been professional, conscientious experts in their field. Recently I have been lucky to experience exemplary service from the lettings department in arranging for a property to be let. From start to finish they were on top of everything and handled any of my concerns leaving me stress free which was exactly what I was after. On top of that their rates were the best I could find in Plymouth for setting up a tenancy including finding & vetting tenants so its a no brainer really ! I have and will continue to recommend Falcon!!

Tim · 12 November 2023

★★★★★ 5/5

Google

From start to finish Claudia, Jennifer and Mark made the process of buying and selling painless. We were unable to move due to the lockdown however they still kept in regular contact to update us. We have recommend them to a family member who is due to put their property on the market soon.PositiveResponsiveness, Quality, Professionalism

Theresa · 12 November 2020

★★★★★ 1/5

Google

We rented a property through this company and straight after moving in we raised general concerns about the safety of the electric cooker that was present. In a communication sent to the Lettings Director, we asked if the landlords wished to test the cooker and if they were aware of the implications if it proved to be faulty or dangerous. No response was given. This enquiry was followed up with another member of staff who told us that the landlords did not want to test the appliance and that it would only be inspected if it developed a fault. The appliance later failed. It transpired that it had been wired with a piece of 1mm cable, suitable for lighting only. This was unsuitable for wiring an electric cooker. It was plugged into a wall socket, again, this was not suitable. Electrical Safety First stated that this was unsafe, presented a serious potential fire risk and showed a total lack of regard for tenant safety. The matter was reported to Trading Standards, who had to remind the agent of the regulations, in this case, General Product Safety Regulations (2005). A formal complaint was made and raised with both The Property Ombudsman and Propertymark, both of whom concluded that the agent had failed to provide the correct safety certification (EICR) before letting. We were told throughout the complaints process that the landlords had commissioned an electrical survey and that identified remedial works had been carried out. The contractor in question confirmed in writing that no survey was carried out and as such no remedial works were identified. It took a year into the complaints process before it was stated by the agent that an employee would have been expected to carry out necessary checks prior to letting, but in this instance, apparently, they did not.

Graham · 10 October 2023