Belvoir Plymouth and Saltash reviews

★★★★★ 5/5

Google

I was recommended by a friend who had previously sold their home with Belvoir so entrusted their help when the time arrived to sell my parents home. From the very start they were sympathetic after learning this was the family home where I had grown up and it held many memories over the years. Alex and Marie were excellent from day one right through to the end and everyone at Belvoir was helpful, they worked as a team using their expertise to help sell the property whilst providing guidance throughout the process. I was kept informed at every step and all the questions and queries I had were answered and explained thoroughly. Each time a viewing was booked I was sent an email and text message and after that viewing any feedback was then passed on to me keeping me up to date throughout. If you have a property to sell or rent out I’d have no hesitation in recommending Belvoir at Saltash, their friendly & professional approach is paramount.

Michele · 27 September 2025

★★★★★ 5/5

Google

I have nothing but praise for Belvoir. They are very professional and helpful. We purchased our property through Belvoir but had delays with the completion due to the solicitor's dragging their heels. Marie and Alex were absolutely brilliant in helping to get the purchase over the line!

Peter · 19 June 2025

★★★★★ 5/5

Google

We recently rented a property managed by Belvoir, and we can't recommend them highly enough. Jane and Lucia have been simply brilliant throughout the entire process. Both were incredibly kind, patient, and efficient, always prompt with their responses, and highly professional in every aspect. They made what can often be a stressful experience feel smooth and easy, thanks to their attentive care and support. If you're looking for a letting agent that truly goes the extra mile, Belvoir, and especially Jane and Lucia, are exceptional. Thank you both for making our move such a positive experience!

Vivek · 18 November 2024

★★★★★ 5/5

View Agents

Literally Outstanding

This is the 2nd property Belvoir, Saltash have sold for us, we cannot praise Alex and his amazing team high enough. From start to finnish they are reliable, knowledgable and caring, with an exceptional standard of proffesionalism. We highly recommend Belvior to anyone looking for a great service, because without doubt they are the best in the business! The biggest thankyou!

Sally · 18 June 2025

★★★★★ 5/5

Google

Incredibly smooth and swift tenancy agreement process with Lucia - from viewing to receiving keys in less than a fortnight. Absolutely on-the-ball every step of the way and very quick to reply to any queries/ questions I had about any aspect of the rental property/ process. Really impressed with how easy everything was - absolutely fantastic service from Lucia. Would happily recommend Belvoir as letting agents to anyone looking to rent in the Plymouth area.

Oliver · 31 May 2025

★★★★★ 5/5

Google

I used Belvoir lettings for several years to manage my property and when it was time for me to sell they were an obvious choice to deal with the sale. A very professional team on both sides with good levels of service and communication. Thanks to Kerry, Alex, Marie and the whole team, I wish you all well for the future.

Lee · 27 May 2023

★★★★★ 5/5

Google

After being served a section 21 eviction notice, Jane made things a lot less stressful and secured my family a property just in the nick of time! The whole process was quick and hassle free. Thank you :)

Kirsty · 2 June 2024

★★★★★ 5/5

Google

Bryony is really friendly, professional and was a great help when buying our first home. We weren’t sure on the exact processes and she explained everything we needed to know. She helped chase solicitors when needed and was always available to discuss the progress of our purchase. She made us feel quite at ease in an otherwise quite stressful time! Not only Bryony, but every time I have called Belvoir & spoken with anyone else they have also been really friendly and helpful in leaving messages etc. Would highly recommend Bryony & the Belvoir team for anyone looking to buy 🙂

Rhian · 27 May 2023

★★★★★ 5/5

Google

Alex and all the team at Saltash Belvoir were a pleasure to work with from the initial viewing of the property to completion and moving in. We really appreciated their prompt and attentive manner and their genuine desire to keep the purchase proceeding in a timely fashion. All queries raised were addressed quickly and clearly. At no point did we feel under any pressure and Alex was incredibly professional in his help, guidance, support and, encouragement. We would have no hesitation in recommending Alex and the team at Saltash Belvoir. Many thanks.

Geoffrey · 27 May 2023

★★★★★ 5/5

Google

I was a prospective buyer and contacted Belvoir and received a very timely response after enquiring online. We arranged a viewing quickly, and established a great rapport throughout the buying process. Both Bryony and the team were brilliant with explaining the process to me (as a first time buyer) but also by keeping me up to date with developments, liaising between myself and the vendors, but also helped apply pressure to solicitors on both sides to ensure expediency of the sale. Then once completed, a really helpful welcome pack and card! A lovely personal touch; I cannot recommend them highly enough.

Douglas · 27 May 2023

★★★★★ 5/5

Google

We were in a tenancy with belvoir managed by Jane for 5 years. She was always quick to respond to me and any issues we had. Checkout was smooth and simple and quickly agreed upon.

Emma · 18 March 2024

★★★★★ 1/5

Google

Do not bother listing a property for sale with Belvoir Saltash & Plymouth. I started trying to book a viewing with them on 26 July. No response. I called them on 28 July at 10:30. No-one available. They finally called back at 5pm. Can you fit a viewing in on 29 July? No. 30 July? No. 1 August? No. Not until 2 August!! OK I am working until 6pm. “Our last booking is 5pm”. I doubt they are selling many houses with only one person & their dog doing accompanied viewings! What a useless bunch. I feel sorry for the vendor.

John · 29 July 2025

★★★★★ 1/5

Google

Really terrible experience with Belvoir who failed to address serious and dangerous problems in the house. We pointed out damp, dripping wet walls and a horrendous amount of black mould so many times but these were never dealt with. Rude, offensive and always had someone else to blame for shoddy work or not taking action. So glad we were able to get our own place and move out, staying any longer would have been a death trap.

Neri · 18 March 2024

★★★★★ 4/5

Google

We didn't have the most straight forward sale of our house, but Marie at Belvoir was so helpful and she went the extra mile to get us answers when it was becoming difficult on both ends, she was always going the extra mile to help us get this over the line, so we cannot thank Marie enough for all her help.

Georgie · 1 January 2024

★★★★★ 5/5

Google

First experience of using Belvoir and easily the most hassle-free letting agency I've ever had to go through. Efficient, friendly, professional throughout the whole process. Breagha was the assigned agent I dealt with and she could not have done a better job from start to finish, courteous, attentive and always putting the myself as the prospective tenant first. Should I need the services of a letting agency in future, Belvoir will be my first port of call.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 1 January 2022

★★★★★ 5/5

Google

Jane and the team at Belvoir Plymouth & Saltash are always a delight to work with, they are super helpful and prompt with their responses - I highly recommend this agency!

Ellie · 14 March 2025

★★★★★ 5/5

Google

Myself & My partner viewed the property and met our agent Amy, we fell in love with the property at first site, Amy made the transition happen and kept us up to date! She was brilliant at communicating with us from when we signed the tenancy all the way through to moving in. I especially loved the down to earth personality and friendliness of Amy! Definitely a top quality employee and it is clear she is dedicated to her work! Belvoir have been fantastic we loved the moving in package we were given and we loved the overall feel of the company!! Five stars rating from my family! Trudi :)PositiveResponsiveness, Quality, Professionalism, Value

Trudi · 27 May 2021

★★★★★ 5/5

Google

Alex and the team were a great help for us purchasing our first home. They were extremely flexible and efficient with communication which made everything so much easier on our end. Thank you so much!

Jenny · 7 December 2024

★★★★★ 1/5

Google

Without any doubt Belvoir Estate Agents in Saltash are the worst and most unprofessional company I have ever had dealings with. Myself and my wife who suffers long term illness have just experienced eight months of hell and my wife’s health has suffered dramatically. We have successfully rented privately for over fifteen years. This is the first time we have used Belvoir. The property in question was meant to be our home for life, Belvoir instructed a contractor to paint over damp walls despite him telling them it would not work. Belvoir were also aware of the long term health issues my wife suffers from. The Property Ombudsman is investigating the company. There has been countless episodes of misleading communication and what we regard as deceitful behaviour. They also ignored my official complaint for 32 days! Apart from the damp issues, we had leaking windows and doors, outer doors unable to lock and kitchen sinks blocked for eight months so we were unable to use the washing machine or dishwasher and had to wash dishes in the bath. We recognise that the owner is mainly to blame and she is being sued but if it wasn’t for the fact that Belvoir deceived us initially we would never have accepted the property. They have done nothing to support us and work with us to ensure repairs are done. After all we have been through it would have been nice for them to just admit their share of fault. In my 37 year career in management I have learnt to accept when mistakes are made and to learn from it, not Belvoir though. All our evidence is provable and supported by emails, audio transcript and video. The video being available to view on YouTube titled: “eight months of hell” The director has tried to defend the actions of her company but the truth cannot be denied. As a last resort she has stated that I am purely instigating an investigation for monetary gain, well I will state now that any money that may be awarded will be given direct to charity. They should hang their heads in shame. UPDATE: Reference: 22598\TPO\221119 26 March 2020 COMPLAINT BY MR DANNY KYLE AGAINST KJ PIKE LTD (USING A TRADING STYLE OF BELVOIR PLYMOUTH AND SALTASH) I will propose compensation if the evidence demonstrates that Belvoir have failed to meet their obligations under the Code in the circumstances presented to me. One: I am critical that Belvoir have stated that the Complainants moved in knowing there were issues and chose to go ahead regardless. I do not consider that the average consumer should be expected to anticipate that problems may be ongoing when they have been advised necessary works have been completed. The Complainants have repeatedly said they believed this to have been the case. I propose compensation of £25 as I consider this comment to have caused additional distress. Two: Given the requirement under the Code to ensure express permission is gained for access, I would expect to see clear records that Belvoir had monitored the arranging of appointments and checked that the Complainants were fully aware and in agreement. I have therefore supported this element of the complaint. I propose compensation of £50. Three: I do not consider it helpful for Belvoir to respond with accusations that the Complainants have been deceitful by recording the contractor conversation, and suggesting this was done with the intent of manipulating the conversation, or perhaps that the conversation has been edited in some way. I believe the Complainants were trying to get to the truth of the matter. In any case, I remind Belvoir that they have an obligation, regardless of any accusations made about their service, to remain polite, professional and courteous. For the complaints handling failings I have identified, I propose compensation of £150. Conclusion: I have supported some aspects of the complaint. The total compensation I have proposed is £225. Property Ombudsman

Danny · 1 January 2021

★★★★★ 5/5

Google

Our experience with Belvoir has been outstanding! The whole team are professional and quick to respond but our main agent was Amy. Throughout the whole process she has been incredible and made the whole process so easy and now that we are in our property has done nothing but made sure we are settled nicely and everything is in great order. Belvior has been the BEST letting agent we have been with. Even through difficult times they have responded quickly to any issues that have occurred and we are so grateful. We are finally living in a nice house and living a nice life because you Amy and the rest of the Belvoir team. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Chloe · 1 January 2021

★★★★★ 5/5

Google

I have rented with Belvoir for over a year now and it was my first experience of being involved with the rental market. My first experience wasn't great and I moved after 6 months, this was not through the fault of Belvoir but the landlord, the house was not fit for purpose. Amy was very helpful, tried to get the issues sorted out quickly so that I could move back to the property. Unfortunately it didn't get any better so Amy assisted with the move to a new property which is lovely. Amy was extremely helpful and nothing is to much trouble. I have had no issues since my 2nd move. Thanks Amy and Belvoir.PositiveProfessionalism

Verity · 1 January 2021

★★★★★ 5/5

Google

Belvoir has assisted in the letting of my apartment. I live over 300 miles away, and they have made the process of letting my property incredibly easy. I have had complete peace of mind from the moment I first contacted the team. Outstanding service, transparent on fees, and have kept me informed throughout. Would definitely recommend Belvoir to anyone who is thinking about letting their property.

Daniel · 27 February 2024

★★★★★ 5/5

Google

Cannot praise Belvoir enough. We had along drawn out move that took 8 months, thankfully we had Marie and Alex fighting our corner. Marie especially was absolutely amazing and kept on at everybody involved in the chain to speed things up on a day to day basis. Would thoroughly recommend Belvoir to anybody looking to sell their home. First class service especially as we were the buyers not the sellers.

Carolyn · 25 April 2025

★★★★★ 5/5

Google

Just moved into my new place - Breagha was absolutely superb from start to finish of the moving process and even when I picked up my keys she was supportive and helpful. Fantastic service and literally could not say enough good stuff about her and the agents she works for, one last thank you to you guys ❤️ My daughter and I will be really happy in our new house.PositiveResponsiveness, Quality, Professionalism, Value

Jay · 1 January 2022