Williams of Petersfield reviews

★★★★★ 1/5

Google

Read contract very carefully when renting, they increased our rent as soon as shorthold tenancy ended (after 12 months), and after that was on a contractual periodic tenancy, not a statutory periodic tenancy which gives tenants less rights when moving ( a subtle but important difference). Flat was in very poor condition when we moved in, hadn't been cleaned properly (severe mold in places that had been missed), and when we moved out despite spending days making it cleaner than when we moved in, insisted on taking payment out of deposit to clean property.

Mark · 16 February 2026

★★★★★ 5/5

Google

We have recently been assisted with purchasing our first home and if it wasn't for Norbert supporting us I'm sure the process would have felt overwhelming. Norbert was excellent at keeping us in the loop and seemed genuinely invested in our journey. A lovely man and very professional. Julie was also excellent, she would press for updates and contact us to talk through progress. She was always willing to answer our questions and fought to get us our first home. Its been a genuine pleasure working with the staff at Williams and we would definitely choose them again!! Thank you 😊

S · 16 November 2025

★★★★★ 5/5

Google

Tracy and Charlotte at Williams were absolutely fantastic, they really helped us out. For context, we were moving out of the flat I was selling and there was only a week between exchange and completion; we’d been looking at places to rent but annoyingly couldn’t sign anything until after exchange, so it was a tight turnaround. Tracy met with us on the Thursday night (the day before exchange) to show us around a really nice 3 bedroom house in Petersfield and was very understanding of our situation, having met with us the week before to show us 2 other properties. When we finally got the all clear, Tracy and Charlotte worked with us and the landlord to get everything in place for us (contracts, references, inventory, and whatever else behind the scenes!). Charlotte confirmed on Wednesday that we’d be able to move in on the Friday, which was a HUGE relief and a fantastic turnaround time of just 7 days. Through it all, Tracy and Charlotte were both incredibly helpful, responsive and friendly, we felt very well looked after and would absolutely recommend them both (and Williams of course)!

Daniel · 16 March 2026

★★★★★ 5/5

Google

Norbert at Williams of Petersfield was excellent from our first meeting, he clearly understood what we were looking to buy, didn’t routinely send details of every property regardless of suitability. Rang us with details of possibles, all of which hit the description, and then excelled by ringing us about a property not yet on the market. We subsequently made an offer prior to market, were accepted, and have now exchanged - all within a couple of months. His personal attention throughout the process stood out from every other agency.

David · 16 January 2026

★★★★★ 5/5

Google

I recently bought a house with Williams of Petersfield being the agents- I was so impressed with the service provided. At all moments of the process Norbert was excellent at communicating, getting information required quickly and honest. …

Phoebe · 16 October 2025

★★★★★ 5/5

Google

Couldn’t have asked for anymore from Christina and the team at Williams of Petersfield. It was an incredibly stressful purchase but Christina was helpful, quick and responsive. If I ever decided to buy a house again I would prefer to use them.

Clare · 23 August 2025

★★★★★ 5/5

Google

We had a great experience with Williams of Petersfield during the sale of our home. The whole process was handled professionally and efficiently from start to finish, with clear communication throughout. A special mention must go to Norbert, who was exceptional, knowledgeable, approachable, and always willing to go the extra mile to ensure everything ran smoothly. We felt well supported at every stage and wouldn’t hesitate to recommend Williams of Petersfield to anyone selling their home.

Clare · 16 December 2025

★★★★★ 5/5

Google

Julie and her team have been exceptional in the selling of our home. From the initial appraisal and finding us the right buyer in a short space of time, through to the successful exchange of our sale and onward purchase; they've been absolutely incredible. I've bought and sold a few homes now over the years using a number of different local Petersfield estate agents but it was my first time instructing Williams and I can hands down say they are the absolute best. A friendly and honest team, and you get a dedicated point of contact to help progress the sale. I must recognise Julie especially for going above and beyond for us. Thank you!

Lucy · 6 June 2025

★★★★★ 5/5

Google

Norbert at Williams of Petersfield was so helpful start to finish. Friendly, reliable and professional, we enjoyed our experience buying our new house with him. Thanks so much!

Em · 17 December 2025

★★★★★ 5/5

Google

Williams acted impeccably during our recent purchase and in particular Julie was on hand to help us get the purchase over the line. Thanks very much.

Andrew · 24 November 2025

★★★★★ 5/5

Google

Norbert and the team were excellent. Very friendly right from the start and always on hand to help with queries and ensuring alignment and a smooth process from start to finish. Highly recommended.

Sean · 16 September 2025

★★★★★ 5/5

Google

We have recently gone through the process of moving house in order to downsize- not an easy process- but it was made significantly easier by the excellent service we have received from Julie, Tina and the team at Williams. This is an Estate … More

Rebecca · 24 December 2024

★★★★★ 5/5

Google

I would like to thank Eric for his assistance during the "check out" after recently having to move out of the flat I had been renting . Due to work commitments I was unable to be there when the Inventory was done. … More

Glynis · 25 September 2024

★★★★★ 5/5

Google

Unlike some agents in Petersfield, who are dishonest rogues, Julie and her team provide an honest and straightforward service. They are knowledgeable, courteous and make themselves available to support and guide through what can be a … More

Stephen · 25 October 2024

★★★★★ 1/5

Google

Not satisfied with service as a tenant, made moving out unecessarily stressful, insisted on taking money from deposit to clean property, even though we made sure it was cleaner than when we moved in. expensive rent for outdated property.

Lisa · 16 February 2026

★★★★★ 5/5

Google

My family and I have used and are still using Williams of Petersfield for rentals and sales, they are professional and extremely helpful (especially when there are multiple things going on at once and tricky situations). Compared to some other agencies that we have used i would have these as my go to company.

Lizzi · 16 September 2025

★★★★★ 5/5

Google

Absolutely amazing experience from start to finish, all staff couldn’t be more helpful, went out of their way to make sure the process was speedy and smooth. Caroline has gone above and beyond throughout and cannot thank her and the rest of the team enough. All very friendly and welcoming!

Kayleigh · 25 October 2025

★★★★★ 5/5

Google

I found the team a pleasure to deal with. Very professional and extremely empathetic of ones situation. Great communication at every stage also. It's not an easy thing finding a new home, but the team have been very efficient and supportive so far. Thank you Williams of Petersfield!

Galaxy · 25 October 2025

★★★★★ 5/5

Google

As a purchaser, I can't fault the service we received from Williams of Petersfield. I must single out Norbert who was a credit to his profession, continually chasing solicitors to get our purchase over the line. Thank you for all your help. Rob

Rob · 25 October 2025

★★★★★ 1/5

Trustpilot

You're just a number to them & they WILL try to screw you!

TL;DR: Assume Williams of Petersfield will try to screw you, so prepare and act accordingly. Pro-tip for anyone renting with this outfit: If you plan on doing a full clean of the place before moving out, DO NOT PAY YOUR LAST TWO MONTHS' RENT! They WILL try to rob you of as much of your deposit as they can, regardless of the state of the dwelling. I left the place absolutely spotless but they attempted to scam me out of almost 200 G.B.P. I can only imagine they're in cahoots with their "cleaning service." Full story: * The initial omens were not good. A humorless, charmless, officious woman, with zero customer service nous, upbraided me for having scheduled a bed delivery for the first day of my tenancy, hence requiring the keys as early in the day as possible so as not to miss said delivery. I countered that my tenancy actually began at midnight so I could insist on the keys being handed over to me then but that went right over her head. * At move-in, I found the place had a dirty carpet, mold under the washing machine's seal's flap, food crumbs on the refrigerator seal, water streaks on bathroom tiles, disgustingly filthy range hood filter, caked-in dust on the curtain rails, etc. That is Williams of Petersfield's understanding of "professional standard" of cleanliness. * Upon the expiry of my initial one-year lease, I was paying rent on a quarterly rolling basis. In August of 2021 I told them I would let them know within the first week or two of September if I would be staying for another year or if I would be leaving the country and vacating the premises through the year's end. They decided to serve on me an evacuation notice instead, thus forcing my hand and potentially leaving me having to scramble to find somewhere to live, even if only for a month or two before I was potentially going to leave the country (which I ended up doing). * Having clocked them for the scumbags they are, I decided to not pay the last month's rent but have them take it from the deposit. Foolishly, however, I cleaned the place, leaving it in infinitely better state than I received it in. In hindsight, I wish I hadn't have. * The check-out inventory found multiple instances of "some light clean needed." Because of course it did. You're never going to win on that one. They tried to ding me for 180 G.B.P. for the general clean + carpet clean (more than the remaining deposit balance). * They completely stonewalled my emails and ignored my attempts at reasoning. I raised a dispute with MyDeposits, which took five months and ultimately ruled against WIlliams of Petersfield on most counts. These people are sleazeballs. They treat you like a number. If you know what's good for you, you'll return the favor.

Michael · 3 April 2023

★★★★★ 5/5

Google

My moving home was complicated as I was relocating from Shropshire to Hampshire, this meant that having a reliable agent to act for me was invaluable. The exchange between myself as the byer and the seller was handled sensitively and …

Polly · 16 September 2025

★★★★★ 5/5

Google

Had the pleasure of dealing with Tina at Williams, she helped me and my partner find our forever home. Tina was very knowledgeable and new all the right answers and nothing was to small! She made the experience as smooth as possible. Once … More

Aiden · 24 December 2024

★★★★★ 5/5

Google

Julie, Tina and team did a great job selling my late parents' house. They were very supportive and kept us fully appraised of progress throughout. We chose Williams of Petersfield over three other local estate agents because of Julie's enthusiasm, promised support and guardianship of the property in our absence. A great independent Estate Agency offering a personal and professional service.

Rachel · 21 March 2024

★★★★★ 5/5

Google

The whole team (Julie, Norbert, Tina, Emma, Tracy and Caroline) were very actively helpful, supportive, responsive and efficient. They helped to make my purchase a breeze. Highly recommended.

Hilary · 24 November 2025