Sharman Quinney New Homes reviews

★★★★★ 1/5

Google

As a landlord I wouldn’t recommend SQ as a management company. SQ organised a garden maintenance company to remove rubbish and clean the garden of our property. The quote was for over £400. SQ never checked if the work was completed then paid the company my money, however the contractor had not completed the work and never did! I chased SQ numerous times over months and nothing was done, although they repeatedly told me they were chasing it! I never got my money back and the garden never got done. Probably best looking for another management company, there are plenty more out there.

Matt · 28 May 2024

★★★★★ 5/5

Trustpilot

Many thanks to Olly and Tawnee

Many thanks to Olly and Tawnee. Good customer service. Communication is key and they both went above and beyond helping me at a worrying time. You were both BRILLANT.

Linda · 9 September 2025

★★★★★ 1/5

Trustpilot

Unethical Practices.

Tried to buy a house with these guys. They pulled every dodgy trick in the book. After my offer was accepted. They told me it was a vital part of the process that I drive to their office in Peterborough to attend an in person meeting.This meeting had nothing to do with my purchase, instead they tried to pressure me into buying various products - including life insurance. Not something I need, and certainly not something I'd buy from an estate agent. That was a 2 Hour round trip to have someone attempt to sell me financial products I didn't ask for, and clearly didn't need. They clearly thought that just because I'm a first time buyer - that I was born yesterday. Everything they do takes weeks. Communication was awful, my main point of contact left the business - but I wasn't told, leaving me completely in the dark. They didn't even put an out office on. I was fully prepared with a deposit and mortgage offer, and had no chain it should have been a simple purchase. In the end it was almost 6 months between me having an offer accepted and getting the keys.

J · 13 May 2023

★★★★★ 5/5

Google

Yvonne at Sharman Quinney is a credit to the business, she has been tireless in getting an issue with my property sorted which had been ongoing for weeks, I have had regular calls from her for and with updates regarding the issue and her support has been amazing, thank you for fighting to get the problem solved for me!!

Berni · 20 March 2025

★★★★★ 1/5

Google

Be aware if you want to rent from these people, me and my partner was supposed to move into a flat. And since the first day of the process it has been nothing but chasing the agents, It's like they take pride in being unreachable. And when you do get hold of them you just get different answers each time. They originally changed our moving date from a month apart, not turning up to viewings when a time and date was agreed from both party’s. And then 4 days before our move in date we get a call to say the landlord has dropped out and is selling the flat without any explanation!!!They just like to take your money then mess you around. How this is even aloud is beyond me, The lack of communication is astounding. Save yourself the stress with Sharman Quinney and go to another estate agents.

Macie · 25 July 2025

★★★★★ 5/5

Google

I have used the services of Sharman Quinney over the last few years in relation with lets and found their service excellent. The service was excellent and on occasion when there was a problem it was dealt with promptly and the matter was rectified to my satisfaction. I am very impressed with a Michelle and team they have made my job easier as a result of their efficiency.

Pooja · 27 October 2019

★★★★★ 5/5

Google

Big thank you to Fay at Sharman Quinney Lettings Support Centre for sorting out a complicated problem. She is always very helpful and goes the extra mile to assist! I would highly recommend Sharman Quinney for letting out your property!

Chris · 26 October 2023

★★★★★ 5/5

Google

Fay Wilson has been such a pleasure to deal with always on point never let me down any queries I had or any issues where resolved quickly and without hassle the world needs more people like Fay

Peter · 30 December 2023

★★★★★ 5/5

Google

Rebecca and her team have been really helpful with everything to do with my rental. Any issues resolved quickly and professionally. A great service and would use them again if I chose to rent my property again.

Ian · 30 December 2023

★★★★★ 5/5

Trustpilot

Distasteful service turned around by Fay Wilson

My 5-star rating belongs to employee - FAY WILSON only. My family had to leave a property manager by SQ early (before the end of our contract) as we suddenly had to move to another city. Graciously, our direct letting agent - Rebecca Clarke was able to sort this out with our landlord on the terms we continue to pay the rents and bills until a new tenant moves in and also pay a one-off fee of £730 to scout for a new tenant. This was fair enough as we were the ones who had breached the initial contract and we had no complaints.We paid rents and bills for 1.5months after we had vacated the property and the search for a new tenant was ongoing. Luckily, a new tenant moved in 8days before the expiration of the rent we had paid and we asked SQ to kindly refund us 8days of rent. For four months, countless phone calls and several emails, I continued to speak with Rebecca Clarke about this. Rebecca responded to just a few of my emails, would promise to get back with an update but hardly ever did. I became really frustrated. So one day, I rang the office line again (1 week after my newest follow up email to Rebecca was not responded to) expecting to speak with Rebecca and get the usual empty promises, Fay Wilson answered the phone and said Rebecca wasn't in the office but asked how she could help. Reluctantly, I narrated my four months ordeal. Fay took ownership of the issue, apologized, asked for time to investigate and promised to ring back. Then she rang back. I mean she actually rang back multiple times.I thought this was a taboo at SQ. Even when I was unreachable, she updated me via emails. Long story short, we got refunded the owed sum 2 working days after my first contact with her. Thank you Fay. If only every staff at SQ was half as kind and customer centric as you are, they wouldn't be any negative reviews. I believe Fay is working in a dysfunctional system at SQ because I was appalled by the fact that all my several emails (though addressed to Rebecca Clarke) were sent to a team/ group email address. Someone else, a supervisor ought to have seen at least 1 email and asked Rebecca what was going on here. Fay, you are the Star of my review and the only reason I could still consider recommending SQ to anyone or look forward to working with them in the future. I wish you Fay, all the best in your future endeavors. TAIWO

Taiwo · 28 February 2023

★★★★★ 5/5

Google

The service from Peterborough Sharman Quinney is excellent. From last 2 years my property is rented out with Sharman Quinney. Very friendly staff & welcoming staff. Especially Amber who is normally go to person, very approachable & resolves any queries raised. If you want to get hassle free property renting definitely answer is the Sharman Quinney.PositiveResponsiveness, Quality, Professionalism, Value

Dhanraj · 26 October 2021

★★★★★ 4/5

Trustpilot

Well done Matt and crew!

The market Deeping crew especially Matt made us feel like we mattered. They listened to us unlike others who dictated, meaning we felt supported but in control. Obviously at the start you have lots of contact then a period of calm but towards the last push Matt was instrumental in making sure everyone was working hard to achieve the completion date.When I handed the keys in they gave me a box of random things like alcohol free beer and hair conditioner. It’s a nice gesture and I’m now looking like Michael Myers’s in the free face mask 🙈

Janet · 10 February 2023

★★★★★ 1/5

Trustpilot

Ignored, Misled and Left Waiting Over 10 Months for Mould Repairs, 8 Months for Roof Repairs

My experience with Sharman Quinney Lettings has been one of the most stressful and unprofessional I’ve ever had as a tenant.

Ava · 24 October 2025

★★★★★ 5/5

Trustpilot

Excellent Service

Right from the start of the process we have enjoyed a great deal of support from our engagement with the service offered by Chloe. She was very kind, a brilliant example of an ideal customer relationship. She guided us through what was supposed to be a difficult process with ease and confidence. Her expertise and knowledge were invaluable, it was a real pleasure dealing with Chloe Satchell.

Claudius · 7 November 2025

★★★★★ 4/5

Google

Fay Wilson at Sharman Quinney has been so helpful to us, answering quesions and responding quickly to any issues or queries we have had. She has spent a good deal of time helping with some tricky moments, and has always been so cheerful and friendly. We would highly recommend Fay!

Clare · 26 October 2022

★★★★★ 1/5

Trustpilot

Warning for potential tenants and potential landlords

Having read reviews here from Landlords, Tenants, Sellers and Buyers covering a number of branch offices, I am beginning to feel we got off lightly.

Bruce · 18 September 2026

★★★★★ 5/5

Google

Huge thanks to Ineta Bertasiute. Extremely helpful and very professional person. All our problems was sorted within a few hours! The most friendly and caring agent I've ever met. Thank you!

Greta · 28 February 2024

★★★★★ 1/5

Trustpilot

Will never use again

Will never use again. Have been waiting over 2 weeks now for the Peterborough letting branch to pay me the 6 month upfront rent my tenants have paid but they keep putting me off by firstly saying the account wasn’t active on there side and then once the account was active they stated they have to wait for the accounts department to transfer the money into my bank account with no time scale as to when this will be. Also when they agreed to let my property for me they stated there was a promotion on and the cost would be £450 plus VAT but they charged me £750 plus VAT. Poor communication and no customer service. I have put in a formal complaint.

Fdgdfg · 30 May 2025

★★★★★ 2/5

Trustpilot

Poor communicators

Instructed SQ Thrapston to sell 2 properties. Was pushed towards their favoured conveyancers, the first I rejected due to terrible online reviews. At viewings their performance was decidedly average; not interested in attending viewings after 5pm. Had one offer which was based on a viewing I did. Once we had accepted an offer the selling office lost interest and passed over to the sales progressor who was generally ineffective. No attention to detail whatsoever and poor/inaccurate communication. Ended up dealing with the agent for our purchase because emailing/calling SQ generally a waste of time. On completion not even a phone call or email thanking us for our business. A lot of our problems in the chain were not their fault but they made a tortuous chain worse by their poor communication skills. Would never use again.

Dominic · 29 May 2025

★★★★★ 3/5

Trustpilot

Estate agent good, avoid broker/solicitor

Very happy with the service received from Sharman Quinney estate agent, Linda McMullan at the Oundle office was amazing throughout the house buying process, easy to reach, knowledgeable and always happy to help. Katie Staggs was also a pleasure to deal with and pushed for completion at every stage!! Highly recommend. However per the other reviews there was a big push for me to use their in house broker, not a very nice tactic. Even though I had an AIP from NatWest I still had to have a quote from their mortgage broker in their words ‘for my offer to be seen as genuine’.Also Sharman Quinney solicitor were not the best, creating an unnecessary 2 month delay due to not actioning a simple charge removal in good time.

Joe · 11 October 2022

★★★★★ 5/5

Google

Fay is not only pleasant but truly efficient and professional when dealing with the job in hand. Took 2 days only to smoothly sort and conclude return of deposit. Thanks Fay.

Rita · 29 January 2024

★★★★★ 5/5

Google

Shane was a tremendous help to both me and my partner. Not only did he provide a great viewing, but also helped us immensely during the entire process to help us get our first home together! Cant recommend him enough, thank you again Shane!! Rosie & Shak

Rosie · 26 October 2022

★★★★★ 5/5

Google

Really good, I recommend Ineta for making our move as smooth as possible :)

Stephanie · 17 November 2024

★★★★★ 5/5

Google

Big thank you Ineta for all your help with our move. I particularly appreciated your swiftness to it all. Thank youuuuuuuu!

Seyi · 27 July 2024