Connells Peterborough reviews

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Yasmin was a pleasure to deal with knows everything about renting! Happily moved into my new apartment couldn’t thank her enough for her top notch service …

OYEDOKUN · 17 December 2025

★★★★★ 5/5

Google

Excellent experience with Connells, good communication with Jamie Roberts. Had a viewing with him a few weeks ago, had good knowledge of the property, was able to answer all my questions, and gave good review of the neighbourhood. Although I didn't put an offer on the property as it was too close to the main road .Jamie has been touching base with me regularly to see how my search has been going.

Titilayo · 26 May 2024

★★★★★ 5/5

Google

Steve Martin hands down is the best mortgage advisor going we couldn’t fault a single thing .We was updated on a daily basis throughout the whole process of our first time mortgage.The amount of time ,late nights and endless amounts of emails Steve has put in is incredible and always very helpful we would 100% recommend Steve to anyone wanting a mortgage.We will be back in 5 year to remortgage so don’t go anywhere Steve if there was an option for 10* stars we would give 10. Daisy &Callum

Daisy · 27 November 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Well what can I say, Yasmine has been absolutely fantastic I cannot praise enough From the first time I contacted Yasmine to her letting the property out it has been a lovely and smooth experience The property was advertised with another Letting Agent which they said they had tenants waiting so it was on the market for a week with no success I contacted Connells this is where I met Yasmine and within a few days she had let the property out which was fantastic but even more than that she got me more than what the other Letting Agent had it advertised for 5***** yasmine Once again I cannot thank you enough

Ian · 23 March 2025

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Jamie at connells estate agents was highly professional, prudent, and kept me updated in a timely manner. I would certainly recommend Jamie and appreciated his support throughout the buying process. I am now a proud homeowner in Peterborough (new to area) and if you are thinking of buying or selling then I thoroughly recommend Jamie/ Connells.

Gavin · 28 October 2024

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

It was lovely meeting Mia from Connells Estate Agents in Peterborough today. She was very friendly, professional and made the whole appointment comfortable and informative. She explained the property valuation clearly and shared helpful insight about the local market. I really appreciated her time and advice and would happily recommend her to anyone looking for property guidance.

Halil · 17 March 2026

★★★★★ 5/5

Google

Mia was great, walked me through everything! Lovely experience

Junaid · 17 March 2026

★★★★★ 5/5

Google

Mia arranged for a valuation of a property at very short notice, she visited the property, gave an honest assessment of the value and walked me through the various selling options. Her follow up communication was speedy and clear providing all of the information required. I now have a clear picture of the way forward, and would thoroughly recommend.

Mark · 17 February 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Thank you to Connells especially Stephen Martin. He is the best mortgage broker ever!His dedication and hard work made a huge difference. I appreciate your time and effort."🙏🏽Dicky …

OD · 2 September 2025

★★★★★ 5/5

Google

Mia was very professional and friendly

Carl · 17 March 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Google

Hello, I would like to thank Connells Group and for their employee Jammy Robert as well, who helped me achieve my dream of buying my first home in the UK. Jammy provided excellent customer service, guiding me through the process, keeping me informed about the required documents, and following up on my case. I would say that he is an exceptional sales executive who knows how to drive sales leads and customers expectations . I wish him all the best and expect him to advance in his career soon, reaching higher management levels. Thank you.

Usman · 9 July 2025

★★★★★ 5/5

Google

Jamie was a pleasure to deal with in the purchase of my property. He was helpful and available whenever I needed, From the first viewing. To answering any queries I had. And right up to the day of completion. Jamie has even been there even after I'd moved in to help with any queries.

Nicky · 23 September 2024

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

Peterborough Connels-Olivia and Joe…

Peterborough Connels-Olivia and Joe FletcherI have been working with Olivia in currently letting our property. She has been absolutely brilliant !! Always on time to reply to emails or phone calls while dealing with any documentation right from viewing enquires,potential tenants side or from Connells. Understands our requirements very well as a Landlord.In her absence ,Joe Fletcher who is the manager of Peterborough branch has been amazing in dealing with our enquires. Thank you Olivia and Joe for your brilliant service.

SVSN · 16 December 2024

★★★★★ 5/5

Google

Used Connells to arrange my Mortgage and House Insurance. Stephen Martin was a pleasure to work with!!! Extremely efficient, always gets back to you, and was a great help with the conveyancing process. Thank you Connells! And thank you Stephen Martin! Anyone looking for a mortgage should pop in and see this guy!

Phil · 2 October 2024

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 1/5

Google

My experience with Connells has not been a good one I had my offer on a flat excepted in may 2021 i was told they wanted me to use there solicitors as this would speed things up and as I was a cash buyer unfortunately this was not the case I have just completed March 2022 10 months later .I would not recommend them or there solicitors .I would however thank Narinder who was most helpful in chasing things up to try to speed things along.

Rowena · 12 November 2022