Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotPoor Experience
We used them via Persimmons home exchange. The initial valuation and communication with them was great as they want to get your custom. They were meant to phone us/ email about our house listing so we could proof read it before it was put on the market. They listed our house as leasehold and made up information about this lease.. The property is freehold.. 🙄 we contacted them about this and they said it takes a week to amend it on the website. 2 weeks later it is still currently listed wrong.Anyway, this probably lost us quite a few potential buyers but luckily we also had our house listed with a local estate agent who marketed our house correctly and we sold within a week with them!
Shiona · 4 March 2024
★★★★★ 1/5
TrustpilotI was a prospective tenant for one of…
I was a prospective tenant for one of the properties listed with them. They cancelled a viewing 2 hrs before the appointment saying the house was having 'some work done'. We rebooked the viewing for 2 days later and I called on the day of the viewing to confirm some details about the property. It was only then that I was informed that the property was not available. They had not bothered to contact me to cancel the viewing (was meant to happen in less than 2 hours). They did not apologise and were actually quite rude. I don't trust them at all and wouldn't be surprised if the information I was given was untrue. I would not recommend them!
Manuela · 26 February 2024
★★★★★ 1/5
TrustpilotThe worst agency I had to deal with…
The worst agency I had to deal with very disappointed and I would not recommend it to anyone!The letting agent Lauren Galway’s very rude and discriminating person!she asked me about my share code three times and than after that asked me for a BRP card!after giving her everything at the very end she said that we can’t have the very deposit option!Never ever I’ve been treated like that in this country
Antonios · 11 August 2024
★★★★★ 4/5
TrustpilotLilli Cox was very responsive to all…
Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!
Anon · 29 January 2024
★★★★★ 1/5
TrustpilotI do not recommend
This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.
Marta · 15 February 2024
★★★★★ 5/5
TrustpilotExcellent Lettings Agent
I've used Connells now to.manage my properties for 12 years since 2012.on.a full management basis I've always found them competitive component and offer an excellent service particularly at Branch level.Recently we've been looked after by Sonny Munnerley who has provided us with excellent service on the occasion we've had to call upon his assistance. I would recommend Connells as a Lettings Agent
Malcolm · 19 December 2024
★★★★★ 1/5
TrustpilotCommunication is appalling
Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.
Stuart · 12 August 2016
★★★★★ 5/5
GoogleLaura Spicer arranged the mortgage for us. Great advice, helpful, fantastic communication, easy to chat with and most importantly the mortgage was arranged quickly. I always knew what was going on with the mortgage application.
In addition Laura went above and beyond helping us chase another Connells branch and solicitors.
I would not hesitate in recommending Laura as a mortgage consultant.
Derek · 24 October 2020
★★★★★ 1/5
TrustpilotIntentional Missed Call
I received a call, when answered they hung up. So I called back to be answered by someone who was quite rude asking if I received a missed call. When asking if that was the intention for me to call back she said basically yes. This is very intrusive behaviour and therefore I would not be using such a sales orientated company!
Mecham · 12 December 2024
★★★★★ 1/5
TrustpilotExtremely rude
Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.
Jean · 25 September 2020
★★★★★ 1/5
Trustpilot*DO NOT USE THIS COMPANY UNDER ANY…
*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!
Rob · 28 January 2024
★★★★★ 2/5
TrustpilotConnells
Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !
Reviews · 7 May 2024
★★★★★ 5/5
GoogleStorm at the Peterborough branch was fantastic. She went above and beyond to secure our mortgage and get us a great deal. Storm kept us updated every step of the way.
We can’t thank you enough.
Anthony · 24 October 2023
★★★★★ 5/5
GoogleThe whole process was stress free! Steve the mortgage advisor kept me in the loop at all times and was always available to help us through the process. I thank him for being such a good professional - always super helpful, knowledgeable and informative. I highly recommend Connells to family and friends.
Ana · 24 October 2023
Agent replied · 23 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the pleasure of meeting Sheridan and Narinder who both handled the sale of my house with professionalism and care. I felt well looked after and could see the efforts gone into selling my home. You will not be disappointed with Connells Cowgate! Thank you Both :)
Henna · 24 October 2022
★★★★★ 5/5
GoogleChloe was very professional & so friendly,I don't hesitate to give them 5 starPositiveResponsiveness, Professionalism
Peace · 12 November 2022
Agent replied · 11 November 2024
Thank you so much for taking the time to leave us a five-star review. It's great to hear Chloe has been professional and friendly. If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 1/5
TrustpilotCancellation scam and a bunch of money…
Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars
Lee · 8 January 2024
★★★★★ 1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
STEFAN · 19 July 2023
★★★★★ 5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
Kim · 18 July 2024
★★★★★ 5/5
GoogleI am very pleased to accord this review a 5 star, due to the speed and professionalism in which the mortgage process was managed. Nichola was refreshing to clearly explain details of the application. I will recommend Connells in Peterborough to handle mortgages. VoncilPositiveResponsiveness, Quality, Professionalism, Value
Motion · 24 October 2022
★★★★★ 1/5
GoogleCalled them for arrainging aa appointment. Talked with an agent called Jack.
They told us it is their policy prior to arranging a viewing they need to see if we have the funds available to buy the house, otherwise appointment is imposible.. We have checked numerous houses with other agents prior to them non had this ridiculous policy. So if you don't have any cash or mortgoge arranged don't botter seing houses with them..NegativeQuality, Professionalism
Petko · 12 November 2020
Agent replied · 11 November 2024
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
★★★★★ 1/5
TrustpilotAvoid
Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.
Shiza · 27 February 2026
★★★★★ 1/5
GoogleWorst estate agent ever.Please don't got to Connells if you are a landlord. when my tenant moved out no check was completed immediately and because of that i lost some money. They never helped me with Tenancy deposit scheme dispute, despite being with them for more than a year.
Ramprasad · 27 November 2023
Agent replied · 23 October 2024
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Google100% recommend Connells. Sheridan is indeed the man, couldn't fault the service that was provided. He was in contact with me during the whole buying process , chased things up for me and got the solicitors moving when things went quiet. He kept things running smoothly and I wouldn't hesitate to use them again.PositiveProfessionalism
Maria · 24 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
