Connells Werrington reviews in Peterborough

★★★★★ 1/5

Trustpilot

I do not recommend

This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.

Marta · 15 February 2024

★★★★★ 5/5

Trustpilot

Excellent Lettings Agent

I've used Connells now to.manage my properties for 12 years since 2012.on.a full management basis I've always found them competitive component and offer an excellent service particularly at Branch level.Recently we've been looked after by Sonny Munnerley who has provided us with excellent service on the occasion we've had to call upon his assistance. I would recommend Connells as a Lettings Agent

Malcolm · 19 December 2024

★★★★★ 1/5

Google

This is the first time I used the werrington branch and was let down by their level of customer service. Their photographer damaged my £300 tv unit causing it to fall off the wall and once confronted he said ‘it fell’. Don’t use this branch if you are selling a jointly owned property!. I was the sole occupier of the property throughout the sale and the joint owner had already returned her key prior to an Offer being made. On completion day Jason knew I was finishing a night shift that morning and the spare key was released prior to me being notified and being given the chance to hand my key over. I was contacted about an hour after the key had been handed over to the new owner, advising me that completion had taken place. This resulted in the new owner coming to the property that morning whilst I was still removing the last few items. I felt highly embarrassed.

Andy · 12 November 2019

★★★★★ 5/5

Google

Jason and his team is professional, efficient and proactive. They made the selling process very straight forward and stress free, would certainly recommend!PositiveResponsiveness, Professionalism

Sharon · 11 November 2021

★★★★★ 1/5

Trustpilot

Communication is appalling

Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.

Stuart · 12 August 2016

★★★★★ 1/5

Facebook

well where do i start? writing this after moving out in july, thank god. moved in to one of their rentals. initial service was pretty good. agents were polite and helpful. guess they all are when they want your money. three months down the line got a phone call to ask if they can have another inspection (inspection was done a week prior? ) as they have a new starter and in need of shadowing in inspections. i agreed thinking im helping. inspection day came and i got to speak to the "new lady" asked her is she liking her new job. to my surprise, she replied she has been with the agency a long time now. im sure i did not just looked confused,but like an idiot too. i told her i was told she is there to shadow. she then told me she was a valuator and is there to value the house as it may be sold by the landlord. three months after moving in and tied to a contract i was obviously furious about this. this has left us with a lot of stress and worries for our future. the sales agent told us they will keep us informed but failed. only called if wanted a viewing. plus they also do not deal with heating issues or any issues in the house as quick as they should have been. too many excuses like cannot contact the landlord but the sales people get hold of the landlord quiet easily. had i not put my foot down of refusing viewings until the issues were sorted the house would have been sold with a lot of repairs needed. conning ethics if you ask me. these agents are willing to lie to their teeth to get their sales or rentals. hence why i never look at a house with their logo on it after and we will never have to deal with these kind of agency again.

Sheila · 2 October 2019

★★★★★ 1/5

Trustpilot

Intentional Missed Call

I received a call, when answered they hung up. So I called back to be answered by someone who was quite rude asking if I received a missed call. When asking if that was the intention for me to call back she said basically yes. This is very intrusive behaviour and therefore I would not be using such a sales orientated company!

Mecham · 12 December 2024

★★★★★ 1/5

Trustpilot

Extremely rude

Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.

Jean · 25 September 2020

★★★★★ 1/5

Trustpilot

Connells Malvern- Awful Experience

Connells Malvern- Wouldn’t even give this company 1 star but it was the lowest I could go. Twice we have had appointments cancelled last minute.First appointment was cancelled via email with no information as to why- when I called I was advised that it was due to “a computer error, double booking” I was not happy but it happens so I just rebooked for a few days later.The second appointment was also cancelled last minute via email- no information as to why. When I called to understand why this one had also been cancelled I was told I myself had called up to cancel! I had not spoken to them since I had called to rebook the original cancelled appointment. Then after being put on hold for a period of time so that they could look into this, they came back to advise me that the computer system had yet another malfunction and had cancelled lots of appointments and that they’d just book me back in.I advised ‘Harry’ who I was talking to not to bother to rebook my appointment as I did not want to deal with them due to the less than satisfactory experience I’ve had so far so he just hung up on me.Rude. Unhelpful. Unsolicited marketing. Honestly never dealt with a company like this. Very unprofessional.

Danielle · 29 January 2024

★★★★★ 1/5

Trustpilot

*DO NOT USE THIS COMPANY UNDER ANY…

*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!

Rob · 28 January 2024

★★★★★ 2/5

Trustpilot

Connells

Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !

Reviews · 7 May 2024

★★★★★ 5/5

Google

Have just completed selling and purchasing with the help on Connells estate agent Werrington. Had fantastic customer service from Jason Markland and his team. They were very professional and helpful leading me through the process efficiently and very professional . Can’t thank you enough Jason for your patience. I will certainly be recommending you and your team to family and friends . Thankyou.

Mandy · 12 November 2019

★★★★★ 5/5

Google

Jason, Lorna and the team at Werrington branch have been an absolute pleasure to share my purchasing journey with from the initial viewing/s to the endless questions I had regarding the process. I felt nothing was too much trouble for them, they are friendly, approachable and very professional from the onset. Many many thanks indeed

Marie · 11 November 2021

★★★★★ 1/5

Trustpilot

Cancellation scam and a bunch of money…

Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars

Lee · 8 January 2024

★★★★★ 1/5

Trustpilot

Not recomanding this company

Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!

STEFAN · 19 July 2023

★★★★★ 5/5

Google

Jason, Nathaniel and Joseph got us through the end of the rollercoaster showing professionalism throughout. All a credit to the team. Well done guys and a massive thank you to all.

Lee · 10 November 2024

★★★★★ 5/5

Facebook

A massive thank you to the Thrapston branch, we have had the most professional and friendly service we could’ve asked for! They sold our house in a week, then unfortunately our buyers pulled out on the day of exchange! This was obviously very stressful (over Christmas) but they were straight back on it getting us lots of viewings, they have just sold it again for us (above our last offer too 😊) they have been so supportive and at the end of the phone when ever we have needed them! We would 100% recommend them!! Thank you xx

Carla · 1 February 2019

★★★★★ 5/5

Trustpilot

Mary Kate was lovely and so helpful…

Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim

Kim · 18 July 2024

★★★★★ 5/5

Facebook

After reading reviews me and my other half were concerned whether to use them for our first house mortgage, but as the house was on sale through them we thogh it will be beneficial. So we went ahead, our mortgage adviser is a lovely lady from yaxley office named Viktorija, she was soooo helpfull to us and explained everything in detail as like she was buying and arranging mortgage for her self, we have received such a professional service and lowest mortgage rates from this person that we will be celebrating our best christmas ever, the xmas spirit went from 7/10 to 10/10!!!! Thank you very much! 🍾🥂🥳 🎄

Aleksandr · 20 December 2018

★★★★★ 5/5

Google

Laura’s services as our mortgage advisor have been fantastic. She has gone the extra mile to make sure we fully understand everything. As first time buyers this can be a daunting experience but she has always been there to answer our many questions and has always responded very quickly, she has also always managed to squeeze me in for an appointment whenever I’ve needed to go through anything with her. She is so friendly and approachable, and as there is so much unknown when you first buy a house she is someone I feel I can trust to give me her best advice and professional opinion, and I don’t feel stupid asking questions! We would thoroughly recommend her to anyone!

Janine · 12 November 2018

★★★★★ 5/5

Google

The best agency in the whole city. In two months I enjoyed my new home. Jason you're the best! I really appreciate the seriousness towards each case and the great attachment to each client. You always find solutions, useful and fast. A great team with awesome service. I recommend 100%

Olga · 11 November 2023

★★★★★ 5/5

Google

Highly recommend Jason, Laura and Zac who have just sold my father's bungalow for me. Jason was always there to advise on the best course of action and to keep me up to date with everything that was happening. It was a pleasure to deal with such a professional, responsive team.PositiveResponsiveness, Quality, Professionalism, Value

Lois · 11 November 2021

★★★★★ 1/5

Trustpilot

Avoid

Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.

Shiza · 27 February 2026

★★★★★ 5/5

Google

I was really impressed by Connells - from start to finish the customer service was fantastic. I particularly liked the update process they put in place; they kept me informed on how my purchase was progressing all the way so I was never in doubt. Special mention for Jason at the Werrington Branch - Thanks for ensuring the process went so smoothly.

P · 11 November 2022