Connells Werrington reviews

★★★★★ 5/5

Google

Connells provided a professional service throughout the sale of my property. Jason and his team kept me up to date with the progress of the sale and came forward with suggestions that would achieve a prompt sale. I would highly recommend Jason and his team at Connells to provide an excellent estate agent experience.

Ian · 10 July 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

We were looking for the right house for more than a year. Went through a lot agencies. Werrington Connells was the only agency that listened our needs and updated with the new houses that wasn't even on the market. If I'll ever decide to sell the house I will go through them as they really want to sell. Never had a problem to book a viewing or getting answers to my enquiries. A big thank you to Joseph and Jason for their all support, information, patience and updates. We had solicitors and mortgage advisor from different companies but Jason was our contact number 1 as always had answers and happy to help. From start till end 5 star experience.

Jovita · 14 May 2024

★★★★★ 5/5

Google

Great Service on our purchase would recommend using for both sale or buying a property. 5 star service with Jason and his team keeping us updated every step of the way liaising with Solicitors and keeping everything moving all the way to completion. Very smooth process throughout. Thoroughly recommend.

Suzy · 10 July 2025

★★★★★ 5/5

Google

Jason and his team have gone above and beyond in their service of selling my father’s house. There have been many challenges in the sale but Jason regularly and consistently kept us up to date and did everything in his power to smooth the … More

Harry · 9 August 2025

★★★★★ 5/5

Google

I recently purchased a property through the Werrington branch of Connells, & had the pleasure of dealing with Jason. During what was a stressful time, Jason was able to guide me through the process & keep me calm & positive when all seemed … More

Ben · 18 August 2025

★★★★★ 5/5

Google

We bought a bungalow through Connells in Werrington, we dealt with Jason and Nathan in the main. It was a complicated purchase which took time due to legal issues but Jason kept us up to date weekly and when any updates were available. Our dealings with Connells were always positive and honest, they arranged 2nd and 3rd viewings and played their part in ensuring the purchase went through successfully. Thank you to Connells

Fay · 12 August 2024

★★★★★ 5/5

Google

We recently sold and brought through Connells Werrington. After using other estate agents to try and sell our house we felt Connells Werrington lead by Jason was a cut above the rest. Jason and the team were fantastic and very professional in every step of the process and we cannot thank them enough for all the work they had done as we were in quite a long complicated chain.

Clive · 11 September 2024

★★★★★ 5/5

Google

Jason Markland, Branch Manager in Peterborough. Absolute star. He kept me informed with all the progress. He was very pro-active and would deal with any queries and delays going across the chain. I deal with a lot of estate agents in my career and usually can't stand them. Jason was polite respectful and knows his trade. I don't even like doing reviews, but he deserves a good 5 star review for the service he provided. Thank you. Del

Delshaw · 15 March 2024

★★★★★ 5/5

Google

Outstanding service from Jason and his team at Connells Werrington from start to finish. I used them for both a sale and a purchase, and the communication and persistence from Jason were exceptional. I truly believe that without his hard work and dedication, the completion process would have taken much longer. I can’t thank you enough for all your help. If you’re lucky enough to work with Connells Werrington, you can be confident you’re in excellent hands

P · 8 July 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

It has been an absolute pleasure to work with the Connells Estate Agents in Werrington. Jason has been a blessing for us, as we’ve sold our house and we have encountered a lot of difficulties, which made the whole process last more than a year. He has been patient and gave it all for us, in order to complete the selling. I’ll be forever grateful for the support he has given us and I want to thank him for never giving up on the sale!! I would recommend Connells Estate to everyone who wants to either buy/sell a house, they are experts!!! 🤗🤗

Denisa · 16 December 2023

★★★★★ 1/5

Google

Their is so much that is not good with this estate agents, misleading, slightly condensing and more. I personally would not have any dealings with them. Jason said the bathroom had permission, to be converted which it did not and said we did not need a deed of variation. Which after taking advice was wrong Also said it would take 3 to 4 months to get this and that is if the landlord would issue it Just trying to push through the sale

Google · 11 November 2023

★★★★★ 5/5

Google

What can I say for a first time buyer I didn't have a clue what I was doing, but Jason helped me with everything he answered every little question helped me fill out paper work, we had weekly calls to keep me updated on how the process was going, I can't recommend Jason enough with all the help he did for me! All I can say is a massive thank you for making this as my first experience a great one.

Rebecca · 11 November 2023

★★★★★ 5/5

Google

Sold my house successfully with Connells. Jason Markland was so informative and helpful at every stage. I had weekly updates and he even chased and spoke to my buyers solicitor in order to speed things up and settle on a move day. Also Anna was extremely helpful with any queries or enquiries at any stage and I really appreciated her calmness many times ! I wouldn’t hesitate to recommend them and I have already - Thanks so much for helping my move stay as stress free as possible!

Helen · 11 November 2023

★★★★★ 5/5

Google

Absolutely fantastic service received from the Connells team at their Werrington branch. Massive thumbs up for Jason Markland, he really is not your stereotypical estate agent. Jason kept us up to date throughout the entire process of our purchase and sale going through, even though we was only purchasing through Connells, he gave us more support and information than our own estate agent who we sold with. Cannot fault his dedication to his job and customers. Would definitely recommend and should I ever need estate agents services again in the future I will definitely pass my custom on to Connells. Well, so long as Jason is still working there! Thank you for such a great service.

Aaran · 11 November 2023

★★★★★ 5/5

Google

I would like to say a massive thank you to the Cornells Werrington for completing the purchase of our first home. I recommend this agency to every single person. We love the branch manager! Communication is vital, and Jason kept pushing things and gave us a weekly update. He answered all my questions and was always happy to guide us if we needed him. Jason is genuinely passionate about the job and provides the highest quality customer service! I wish every agent were like this! Once again, thank you for all your help!

Katarzyna · 11 November 2023

★★★★★ 5/5

Google

Outstanding. From start to finish my experience selling my house with Connells, Werrington has been faultless. Jason went above and beyond throughout the whole process giving both advice and support. I was informed of viewings via both telephone and emails. Once sold Jason was constantly chasing up and down the chain keeping me informed with weekly updates and always got back to me straight away on emails and returned calls promptly. Nothing was too much trouble and he and the team were always happy to help with any problems which came up and I would not hesitate to recommend and use him and his team again. Jason and his team made a stressful experience much more bearable knowing they were always there to help without hesitation.

Elaine · 11 November 2023

★★★★★ 5/5

Google

Brilliant service, pictures of our house were superb, Connells presented our property in a great and honest way. The mortgage adviser Ross could not have been more helpful and dedicated. Jason was great all the way through the process. Any issues we raised were dealt with efficiently and professionally. He even chased the conveyancing team several times to sort things out. We felt Jason and the team did their very best to make the process as easy as possible. Great job and thanks for making our dream bungalow a reality.

Steve · 11 November 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026