Trusted Agent profile · Peterborough
★★★★★
1,925 reviews across 3 platforms
Unit 6, Staniland Way, Werrington, PE4 6NA, Peterborough, PE4 6NA
Connells's office in Peterborough, at Unit 6, is rated 2.3 out of 5 across 1,925 reviews on three platforms, including 230 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Connells won in 2026.
230
Reviews on Google
This office
50
Reviews on Facebook
Business-wide
1,645
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Connells Werrington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Peterborough.
The Trusted Agent 2026 results for Connells, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
1/5
TrustpilotThe estate agent is so pushy and…
The estate agent is so pushy and insistent on me talking to their in house mortgage advisor. This would have been fine if it was just offered as an option to consider, but instead the whole thing felt really pushy.
1/5
TrustpilotZero star not available
Zero star not available. As a landlord they always blamed other people, never took accountability. Complaints process only active on socials but details on their “investigation” never posted and hidden
5/5
GoogleCouldn't recommend them enough. Bought my house in 2 month ! Very professional and helpful team . Specially Jason and Nathaniel. Thank you very much ! Have a lovely New Year to everyone!
Thank you Anila for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
FacebookToday I was amased. Feedback from a viewing of my property was "it is a lovely property, but because it has no garage, it's not what I want". But what is so tragic about the 8 months that SQ had my property on their books and a handful of viewings, is that this was the most responsive of all. And what was Amazing about this? SQ description of the property "there is also a garage in a block with power and light with an electric up and over door"
Hello Jacky, sorry to see that you would not recommend us. Could you please either message us with your details and we will have someone contact you to discuss or please feel free to contact the branch and someone will be happy to talk about this further
1/5
TrustpilotI had to take some time to calm down…
I had to take some time to calm down before writing this review.
1/5
TrustpilotResidential Lettings service apalling
We used Connells letting service to save us time for a considerably large fee. Not only was the tenant very disappointed with their service but Connells asked us for the names of contractors and in one case asked us to organise the service that we had paid them to provide. We never had the same person dealing with anything and even when we dismissed them we had to resort to their complaints process to partially resolve the issue. Steer well clear is my advice as you will pay for a service that you not receive. Never again.
1/5
TrustpilotDealing with Connells has been an…
Dealing with Connells has been an absolute nightmare. They are painfully slow to respond, regularly ignored my emails, and never pushed the buyers for updates. It felt like we were doing all the chasing while they just sat back.
5/5
GoogleMy first encounter with Charlotte involved her giving up some time on her day off because it was the only day I could do. She arrived on time, with particulars of the property and bright and cheery personality. Since then Charlotte has only ever been as good as her word, she has always kept me up to date in a situation that might not be considered straightforward. She has provided honest and insightful feedback all the way through, and worked hard to solve some unusual issues. I don't really know how one goes about recommending an Estate Agent, so I'll have settle for saying if you want someone who's honest and up front, hard working and committed to helping you, then you'll need Charlotte, whether that's as an Estate Agent or not. A real pleasure to deal with. Thank you.
Hello, thank you so much for taking the time to provide our Connells team with a 5-star review. We are so happy to hear Charlotte and the rest of the team helping you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleThese ‘Estate Angels’ are absolutely at the peak of their craft- genuinely caring for their customers, the staff at Connells made the whole property exchange process a breeze. Jason, at head of sales, is highly personable and conscientious, resolving problems as fast as they arose - all with a smile! Charlotte even came in on her day off work to help resolve an issue at the property, cutting out a considerable chunk of her Sunday! Genuinely impressed by the service! Thank you all!
Thank you Beau, for calling us 'Estate Angels' - lovely to hear and of course for providing your 5-star review for our Connells Werrington office.
1/5
TrustpilotConnells North St Bristol
Connells North St Bristol Speaking as a landlord I would not use this particular branch of Connells again. While getting some properties valued recently the agent and I got chatting,I explained I had a difficult tenant and due to my age I was thinking of handing my residential portfolio over to a property management company. He advised me to use his team (only one person at this particular branch) and me being keen for an easy life contacted Beth. While I should stress that the team I spoke to in her absence (kingswood branch) came across as wanting to help me and also very professional as was the sales team at this branch,I can honestly say I don’t feel the same way about Beth. I felt like she was under the impression she was me a favour rather than charging me 11% something she actually did say is I’m dealing with the tenant for free despite me telling her to bill me for it. The whole point of me letting her deal with this particularly tenant was to see if she would be capable of looking after my portfolio. I personally feel this would be something she would not be capable of doing.
5/5
GoogleJason at Connells Werrington gave me first class customer service from very first moment I made contact with the branch. He updated me regularly and certainly helped make a stressful process less so. Nothing was too much trouble for him. My sale went through in record time. I cannot recommend him highly enough. Thank you.
Thank you for your kind review Leigh. We pride ourselves on first class customer service so I'm glad we hit the mark. It's been a pleasure working with you on your sale and we wish you all the best in the future.
1/5
TrustpilotLeft alone to deal with a tenant who doesn’t want to leave after being served with a notice.
I directed Connells that I needed my property back and they advised the customer of my instructions. They told me the customer has to save the notice period, which is about a month and a half. As I’m writing this review, Almost 6 months later, the tenant still hasn’t left the property. There hasn’t been any updates from Connells regarding the eviction notice. They left me to deal with the tenant (which hasn’t been easy) although THEY ARE STILL COLLECTING MONTHLY FEES from this property. I have now decided to go the legal route…will update in due course
1/5
TrustpilotWhen is an auction not an auction - seller beware
Seller beware of signing up to the Modern Auction method of selling your house. I did and wasn’t given the contract to read before signing up or sent a copy to allow the cooling off period by the Watford branch. Apart from being told this would be easy and bidding was like on EBay. Interested buyers would bid and the idea was that the price would reach the reserve or above. The buyer pays 4.2% above the sale price and the seller pays no commission. All good so far! In reality people who view make an offer and as in The traditional selling method the offer is put to the seller. If the offer is refused the buyer is under no obligation to put that bid on the Iamsold website to generate more bids. So for 6O days my house stayed at its original starting price even though people had made offers moving towards the reserve price. People on the watchlist saw none of this as nothing happened. And it certainly didn’t generate a ‘bidding frenzy’I gave notice on the contract and was told it would cost me nothing. SELLER BEWARE clause 3 of the contract which I had never been given a copy of stated that I would be liable to pay the 4.2% for the next 12 MONTHS if anyone Connells had introduced subsequently bought the house. A list of 60 people. Going to a new agent you are tied to Connells for 12 MONTHS and the new agent is obliged to tell Connells if someone from the list buys the house. You, the seller then incurs the 4.2% commission charge plus the commission charge to the new agent. This does not happen if you stay with Connells and use the traditional method. However as they introduced 60 people and failed to sell the house, which by the way was valued much higher at the start of the process and the again by an independent agent more recently, they are unlikely to be able to sell it at a higher price.For a buyer a £300,000 house will cost around an extra £20,000 on top of the buying price with stamp duty and 4.2%. In my opinion The traditional method where the price starts high and buyers make offers gives a far better deal to both seller and buyer as both are in control of the sale price and end costs and there is no ambiguity.
1/5
TrustpilotVery bad property management service
Very bad property management service . It has been six months and they are not fixing the house repair .
1/5
TrustpilotFalse advertising, lack of communication and professionalism
Connells MaidstoneWe recently rented a property that was advertised as partly furnished. On both the website and after enquiring they confirmed that would include only the white goods. However after moving in we found multiple piece of furniture that were not communicated and now they are asking us to pay for storage in case we don't want them in the house! If you are dealing with them make sure you go through every little detail before you make any decision - overall very poor experience..
5/5
TrustpilotGreen lane Wigan visit
Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with
5/5
GoogleJason Markland and the team at Connells Werrington were fantastic. Jason rang around each Monday to speak with everyone involved and kept me informed of progress or questions being asked. This is something that more estate agents should adopt so that this most traumatic of times causes less stress and worry. All in all, a great team and I cannot thank Jason enough for his support
5/5
GoogleGreat service throughout our home purchase. Laura was our mortgage advisor and it didn't matter what time of day it was she was always there for any questions or help! After our mortgage was approved we had more dealings with Jason, who again was always there for any questions, updates and any help we needed. We would definitely recommend Connells at werrington! Such a friendly team!
1/5
TrustpilotThe poorest evaluation I ever had in my…
The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴
5/5
TrustpilotEllen Gynn
We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy.
2/5
TrustpilotPoor Experience
We used them via Persimmons home exchange. The initial valuation and communication with them was great as they want to get your custom. They were meant to phone us/ email about our house listing so we could proof read it before it was put on the market. They listed our house as leasehold and made up information about this lease.. The property is freehold.. 🙄 we contacted them about this and they said it takes a week to amend it on the website. 2 weeks later it is still currently listed wrong.Anyway, this probably lost us quite a few potential buyers but luckily we also had our house listed with a local estate agent who marketed our house correctly and we sold within a week with them!
1/5
TrustpilotI was a prospective tenant for one of…
I was a prospective tenant for one of the properties listed with them. They cancelled a viewing 2 hrs before the appointment saying the house was having 'some work done'. We rebooked the viewing for 2 days later and I called on the day of the viewing to confirm some details about the property. It was only then that I was informed that the property was not available. They had not bothered to contact me to cancel the viewing (was meant to happen in less than 2 hours). They did not apologise and were actually quite rude. I don't trust them at all and wouldn't be surprised if the information I was given was untrue. I would not recommend them!
1/5
TrustpilotThe worst agency I had to deal with…
The worst agency I had to deal with very disappointed and I would not recommend it to anyone!The letting agent Lauren Galway’s very rude and discriminating person!she asked me about my share code three times and than after that asked me for a BRP card!after giving her everything at the very end she said that we can’t have the very deposit option!Never ever I’ve been treated like that in this country
4/5
TrustpilotLilli Cox was very responsive to all…
Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Connells, Peterborough won Trusted Agent; Connells, Reigate and Banstead won Trusted Agent.
Tell us what you need and we'll put you in touch. Connells Werrington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Peterborough.
