Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googlepoor service .pushy salesmen . don't send you offer letters when legally obligated to do so . then when you pull them on it they write one back date it months in past and make out it's your error not factoring that you can check file creation dates . highly discriminatory service . if you don't sign with them they aren't interested. continually lie to your face. managers ease drop on calls without consent . ignore calls when they're scared you're going to complain . steer clear of these cowboys
lee , Connor and Chelsea especially . all spineless inexperienced shady characters just worried about targets rather than customer service
Aiden · 24 October 2019
Agent replied · 22 October 2024
Hi Aiden,
I am sorry to read that the service you have experienced has not met your expectations. If you can please email review@countrywide.co.uk with further details, we will investigate and respond to your concerns.
Kind regards, Mark
★★★★★ 1/5
GoogleWas renting a property with Bairstow Eves for 5 years. They were very efficient at taking our deposit, fees and rent but that is where their talents end. The were terrible at collecting the references, my wife ended up driving to her work and getting a reference and taking it by hand to bairstow Eves by hand. Ending the tenancy was just as horrendous. If it wasn't for the fact we personally knew the landlord it would be a total loss. The landlord completed the final inventory check, not the letting agent. Me, my wife and the landlord are now chasing and pushing bairstow Eves to return our deposit. They only have to transfer it back as all the leg work has been done by everyone else. Am still waiting for my deposit after 11 days, when it should actually be returned within 10 days of the landlord confirming the return. Useless and frankly quite pathetic. Will not only not recommend, but have told everyone I know not to use them for lettings.
Richard · 24 October 2018
Agent replied · 22 October 2024
Hello, Richard.
I am sorry to hear about your experiences. Please be assured that all feedback is taken seriously and will be used to improve our service moving forward.
Kind regards, Chris
★★★★★ 5/5
GoogleA big thank you to Emma Santucci. She has helped us move in to our new home. The experience has been amazing from start to finish.PositiveResponsiveness, Professionalism
Alex · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleKornelia at Barstow eves has really helped us with our move in this September. She has come in for a property inspection today, very helpful reported my problems!
Samuel · 4 December 2024
Agent replied · 9 December 2024
Thank you for your glowing 5* review Samuel. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was in the process of selling my property at the start of 2016, initially I was contracted with another Estate Agent, however regrettably their initial promises differed from the service delivery. At this point I chose to move the sale to Bairstow Eves.
The service that they provided was to be of significant and substantial improvement; from the initial evaluation of the property, to a speedy sale and a quality “after care” package whilst the conveyancing was progressed- this was particularly comforting as the buyer’s solicitors were, to put it mildly, not the best. Were I still living in the Peterborough area I’d happily use this particular branch and team again. My thanks once again to the team for a job well done.
Jonathan · 24 October 2017
Agent replied · 22 October 2024
Thank you for taking your time to leave your fantastic review regarding your experience with Bairstow Eves in Peterborough. It is wonderful to hear that Countrywide has been able to restore your faith in the sale of your property and gain a speedy successful transaction. I am happy to note that during a crucial stage of your sale the Bairstow Eves branch continued to deliver comfort and reassurance to you. I will ensure your kind words are passed along to the entire team at the branch. Many Thanks.
★★★★★ 5/5
GoogleI have recently been in to see Samantha Wheeler with my partner for some mortgage advise. We were very impressed with Sams approach and knowledge it took her just over a week to obtain a mortgage offer for us! She was brilliant she catered to every requirement we had and helped us with every aspect of buying our new build property. Thank you Sam
Shane · 24 October 2016
★★★★★ 5/5
GoogleThanku I am happy with the young lady that came to do an inspection today she seems happy with everything can't fault her
Linda · 18 December 2024
Agent replied · 25 December 2024
Thank you for your 5* review Linda! We're delighted to hear that you were happy with the inspection and our team member. Your satisfaction is our priority. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleSearching for a new rental property was a really stressful process, we were on a tight schedule and needed things to happen quickly. Curtis met us at the property and we immediately knew we wanted it and within 2 weeks we had the keys, Curtis and the rest of the guys were really helpful even when i was hounding them with calls to ask for updates. Professional throughout. 5/5.
Ashley · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleDedicated and professional team who made every effort to accommodate both myself as a seller and the buyer as well. Highly recommended
Murtaza · 2 December 2024
Agent replied · 9 December 2024
We're delighted to hear that our team could provide dedicated and professional service to both you and the buyer. Your amazing 5* review and recommendation means a lot to us Murtaza. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleVery good customer service. Have been dealt by Kornelia, she was very helpful and helped us a lot with moving to our home
Jana · 22 November 2025
★★★★★ 5/5
GoogleGreat service & the continued support after completion of transaction is very much appreciated.
Good responsive team great well done. Thanks
Naresh · 5 December 2024
Agent replied · 9 December 2024
Many thanks for the great 5* review and your kind words Naresh. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a viewing with kornelia she was very accommodating. I had my viewing booked by Alara and she was very helpful!
Baseer · 4 December 2024
Agent replied · 9 December 2024
Many thanks Baseer for your great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves have been wonderful, would definitely recommend! Thank you especially to kornelia, she is an asset to your team 😊 …
Gabriela · 18 November 2024
Agent replied · 9 December 2024
Thanks Gabriela for taking the time to leave us your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSam came and carried out our mid tenancy inspection. He was extremely polite and respectful of our home whilst carrying out his work. A great asset to Bairstow Eves.
Ben · 24 July 2024
Agent replied · 22 October 2024
Many thanks for the great 5* review and your kind words Ben. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GooglePurchased via Bairstowe Eves - Shafiul was very professional and attentive throughout the process.PositiveProfessionalism
Luke · 23 October 2021
Agent replied · 22 October 2024
Thanks for your great 5* review.
★★★★★ 1/5
GoogleI tried to change my bank account which sent a few months before renewal of contract followed by a few emails to the branch manager Emma, still for some reasons it didn't updated. I called their accounts department a few times and the branch. After all the time spent, finally, the rent was transferred with over a week delay.NegativeResponsiveness, Quality, Professionalism, Value
Kitty · 23 October 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKornelia came for house inspection today. She is very respectful and professional with her work.And good service whole management team .
Ratidzo · 27 October 2024
Agent replied · 10 November 2024
Hello Ratidzo,
Thank you so much for your wonderful 5* review! We're delighted to hear that Kornelia provided you with respectful and professional service. Your kind words about our management team are greatly appreciated.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe have just sold a house through Bairstow Eves and have been delighted with the service we received. David Miah couldn't have been more helpful, and communicated very regularly and effectively with us, the buyer and solicitors. Very happy clients.
Carolyn · 23 October 2023
Agent replied · 22 October 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently visited your branch looking for a 2 bedroom bungalow, I was very impressed with the knowledge and experience of Chris Long one of the estate agents who helped me, he gave me lots of information and advice about upcoming properties. I would definitely recommend your agency to others.PositiveResponsiveness, Quality, Professionalism
Yvonne · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGood sales people very friendly. Lee was very helpful looking for the right property for us highly recommend them
Nikki · 24 October 2019
Agent replied · 22 October 2024
Many thanks Nikki for the excellent 5* review of your experience with our Bairstow Eves, Peterborough branch.
Kind regards, Lucy
★★★★★ 5/5
GoogleEfficient lettings service, reliability guaranteed over 25 years dealing with them as a landlord.
Their Lettings agents are very professional and eager to assist with constant updates on progress of letting status which are provided unsolicited and are conducted in a friendly manner making them really easy to engage with. In short a pleasure to continue to do business with.
Kind regards Daren
Daren · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleUsed this agent to deal with my property, very helpful and professional, highly recommended
Martyn · 18 December 2024
Agent replied · 25 December 2024
Hello Martyn, thank you so much for your 5* review! We're thrilled to hear that you found our service helpful and professional. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI sought guidance on marketing my house and found Fran to be incredibly helpful. She provided valuable insights and demonstrated a clear depth of knowledge and expertise in this field. I highly recommend her services.
Kirsty · 27 November 2023
Agent replied · 22 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow eve is professional always attend quires that we report and I like their services .
Tapiwa · 27 October 2024
Agent replied · 10 November 2024
Hello Tapiwa,
Thank you so much for your wonderful 5* review! We're delighted to hear that you appreciate our professional service and prompt attention to your queries.
Best regards,
Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.