Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWorking with Ella was an absolute pleasure from start to finish. She is professional, approachable, and incredibly knowledgeable about the market. Ella kept me informed at every stage, answered all my questions with patience, and made what could have been a stressful process feel completely effortless.
Her attention to detail and genuine commitment to helping her clients really sets her apart. Thanks to Ella’s hard work and guidance, everything went smoothly and exceeded my expectations.
Highly recommended!
Ciaran · 19 November 2025
Agent replied · 22 November 2025
Thank you for your kind words! It was a pleasure working with you and I am thrilled to hear that the process went smoothly and exceeded your expectations. Your satisfaction is our top priority and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’m really glad I had the chance to work with Alara. She actually approached me about marketing my property, and I couldn’t be happier that she did. She managed to find tenants even before the date I had requested, which was such a relief.
Alara was incredibly quick and proactive. She worked overtime to take great pictures, arranged multiple viewings, and made sure the property reached a wide audience whilst keeping me in the loop with regular updates. Her effort and energy were clear from the start, and it really paid off.
Thanks again!
MK · 19 September 2025
Agent replied · 22 September 2025
"Thank you so much for your kind words! We are thrilled that Alara was able to exceed your expectations and find tenants for your property before the requested date. We pride ourselves on providing efficient and proactive services and it's great to hear the effort paid off. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience with Alara Goss . From the very first day , she was quite professional, friendly, and incredibly helpful in securing a property for me in Peterborough. She was always quick to respond, kept me updated throughout the process, and made everything smooth and stress-free. Her knowledge and dedication really stood out, and I felt well-supported at every step. I would highly recommend Alara to anyone looking for a reliable and trustworthy letting agent.
Bilal · 15 September 2025
Agent replied · 22 September 2025
Thank you so much for your kind words! We are so glad to hear that you had a great experience with Alara. Our team takes pride in providing professional, friendly and dedicated service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleElla has been absolutely amazing in helping us buy our first home. As first-time buyers, we had lots of questions, and she was always patient, clear, and quick to respond. Her support and communication have made the whole process feel so much easier, and we’ve really appreciated her professionalism and genuine care.
We haven’t moved in yet, but we already feel in very safe hands. Highly recommend Ella!
Jemma · 19 November 2025
Agent replied · 22 November 2025
Thank you so much for your kind words! We are thrilled to hear that Ella was able to make your first-time home buying experience smooth and stress-free. Our team prides ourselves on providing excellent support and communication throughout the entire process. We are honored to have been a part of this exciting milestone for you and we can't wait for you to move in. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBairstowes are the best estate agents in Peterborough. The whole team is extremely helpful, especially Ella Lee, Fiza, and Max (the broker). They supported me every step of the way, and in a very short time I became the owner of a three-bedroom house. I highly recommend the Bairstowes team, especially for first-time buyers, as I am a first-time buyer myself.
Omer · 23 December 2025
Agent replied · 22 January 2026
Thank you so much for your kind words! We are thrilled to have helped you become a homeowner in such a short time. Our team is dedicated to providing exceptional service to first-time buyers like yourself. Congratulations on your new house! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWhen searching for out gem, Fizza has been very helpful, patient and attentive to detail on the hat we are after. We also dealt with Ella who arrived early and waited outside to make sure we got the right house. They both have listened attentively to our builder and took feedback well. I’d recommend viewing with Fizza or Ella.
Vikki · 23 December 2025
Agent replied · 22 January 2026
Thank you so much for the positive feedback! We are thrilled to hear that Fizza and Ella provided exceptional service and helped you find the perfect hat. We pride ourselves on being attentive to detail and accommodating to our customers' needs. We appreciate your recommendation and hope to see you again soon! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googleabsolutely brilliant experience given by sales advisor Fiza Sultan. She was very knowledgeable and patient in helping me choose the right area location and style of house and accomodation in my price budget.Would definitely recommend Fiza in finding your next HOME.!!!
She goes out off her way to find,locate and buy your home including finding the right mortgage and other financal services.5 STARS
Ajaz · 15 November 2025
Agent replied · 22 November 2025
Thank you for your 5-star review! We are thrilled to hear that our sales advisor Fiza provided you with a brilliant experience. Her knowledge, patience, and dedication to finding the perfect home for you in your budget are what sets her apart. We are proud to have her on our team and will continue to go above and beyond for our customers. Thank you for recommending Fiza and trusting us with your home-buying journey. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLetting Negotiator - Alara, she helped and guided me throughout the process. She always answered my queries and concerns. I had zero knowledge about letting out the property but she made my life so easy. I will definitely recommend to see her if you have anything to do with let out. Thank you Alara for your support and guidance.
Regards,
Dhan Tamang
Anamol · 8 November 2025
Agent replied · 22 November 2025
Thank you for the wonderful review, Dhan Tamang! We are so glad to hear that Alara provided you with excellent support and guidance throughout the letting process. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an amazing experience with Bairstow Eves Peterborough branch. Kornelia, was very helpful and polite. Given that English is not my first language, she translated everything and was very patient, which was very kind of her. She even gave her number and would always reply efficiently to my queries. Thank you so much Kornelia for everything!! -Fatos
Zeynep · 15 November 2025
Agent replied · 22 November 2025
We are thrilled to hear about your positive experience with Kornelia at our Peterborough branch! We strive to provide exceptional customer service and are delighted to hear that she went above and beyond to assist you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI can’t recommend this letting agency highly enough, especially Kornelia. I was in a really unsettling position after being told I needed to vacate my current rental because the landlord decided to sell, which was incredibly stressful and left me feeling anxious about securing a new home in time.
From the very first interaction, Kornelia was reassuring, professional and incredibly efficient. Communication was excellent throughout, even when my phone was playing up, she went out of her way to call me back multiple times to make sure nothing was missed, which I really appreciated.
The whole process was impressively quick and well organised. I viewed the property on Saturday, paid the deposit on Monday, and thanks to fast referencing and clear, consistent communication from Kornelia, I’ve secured the house today on Wednesday.
At a time when everything felt uncertain, Kornelia made the process smooth, transparent and far less stressful than I expected. I’m genuinely grateful for her support and wouldn’t hesitate to recommend both her and the agency to anyone looking to rent.
Kelly · 22 January 2026
★★★★★ 5/5
GoogleLauren came over and gave an appraisal of the house while we were on the market, I don't normally like many estate agents, however Lauren was very professional whilst being approachable. Everything we discussed was brilliant, and she went out her way to look at properties for us to view. Lauren is an asset to Bairstow Eve's!!
If we go back on the market with our house, Lauren and Bairstow eves will be one of our first calls.
Grant · 2 December 2024
Agent replied · 9 December 2024
Hi Grant,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Lauren provided such a professional and approachable service. She truly is an asset to our team, and we look forward to assisting you again in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleKornelia is amazing - super friendly, always on it, and makes everything really easy. She’s great at keeping in touch and sorting things quickly between us and the tenants, which we really appreciate.
Always a pleasure speaking with her, and we couldn’t recommend her enough!
•Lola• · 15 November 2025
Agent replied · 22 November 2025
Thank you so much for your kind words! It's our goal to provide exceptional service and make the process as smooth and stress-free as possible. We're lucky to have Kornelia on our team and we'll be sure to pass along your praise. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWhat can we say? Bairstow have been exceptional, in particular Kacey, Lauren and Fran. We have had highs and lows, but have come away feeling we were listened to, empathised with, and full of confidence that all our queries and decisions have been listened to. We are (hopefully) nearly at the end of our journey, but would highly recommend Bairstow Peterborough to anyone thinking about buying or selling a property!
Claire · 18 December 2024
Agent replied · 25 December 2024
Many thanks Claire for your amazing 5* review! We're thrilled to hear that Kacey, Lauren, and Fran have made your experience with Bairstow Peterborough exceptional. We truly appreciate your recommendation and are delighted to have been part of your journey. Best wishes, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleVisited Bairstow Eves to receive assistance with our options regarding mortgages recently. Had a great experience, Max Delandro was especially knowledgable and personable, offering expert guidance in a way that was easy to understand even for first time buyers. Would highly recommend this mortgage broker service.
Fionn · 21 September 2025
Agent replied · 22 September 2025
Thank you for sharing your positive experience at Bairstow Eves! We're thrilled to hear that Max was able to provide you with knowledgeable and personable assistance during your mortgage consultation. We strive to make the process easy to understand for all of our clients, especially first-time buyers. Thank you for recommending our mortgage broker service! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have been treated with honesty and transparency by all at Bairstow Eves Peterbrough, especially Lauren who has given us weekly updates and advice. Our property is a one off and we knew would be a niche market, but we are getting increased viewings which I'm sure is down to the relentless calls made by Lauren and others. Thanks, it will sell we know it will.
Nigel and Tina Powell
Nigel · 2 December 2024
Agent replied · 9 December 2024
Thank you for your brilliant 5* review and thank you for your kind words Nigel. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was very happy with the service, compared to previous experiences it was excellent. Kornelia was very patient, friendly and on top of everything throughout the process of finding a property to rent
Rosita · 23 December 2025
Agent replied · 22 January 2026
Thank you for taking the time to share your experience with us! We are so glad to hear that our service exceeded your expectations and that Kornelia was able to provide you with a top-notch experience. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleA big thanks to Ella and Fiza who have been fantastic with my house purchase so far. One of the most stressful things to navigate and they have helped take so much of the stress out of the equation. They are courteous and professional but more importantly extremely efficient and most timely with email communication and getting on with making things happen quickly. I highly recommend these agents.
Christopher · 22 November 2025
★★★★★ 5/5
GoogleI would highly recommend Bairstow Eves for anyone looking for a property. Moving is hard and stressful but the team from Bairstow made it as smooth as possible. Loved the app to sort out all bills , made it so much easier. Alara was so kind and super helpful to us, went above and beyond even before we got the keys, my family were anxious about moving and she made everyone feel comfortable, always answering the phone or calling back, very flexible with meeting us as we all work different shifts, liasing between us and landlady for all our enquires...
Overall a really good moving experience.
Alexandra · 8 July 2025
★★★★★ 1/5
GoogleAfter my great review last year, I am afraid that this year I have to give a rather disappointing rate. I requested to change of bank account for rent to transfer back in Dec 2020 and my rental agreement renewed in March. I emailed to the branch manager, to ensure its all updated. She said its in the system. When it came to March, the rent went to my old account, so I emailed again, she asked me to resend the form again. She told me it was all in the system. To have a peace of mind, I called the credit control and they told me the bank account hasn't updated. So I called, and she told me I need to add a signature same as the agreement, which I did immediately. I was told the rent would be transferred yesterday or today. I didn't receive any statement or rent. I called the accounts department again to find out she was sending the blank form to them, so they are holding the payment. The accounts department told me they now received the form but it would take a process to get approval from administration and it will be more delay. I am totally shocked as to how come a simple bank account change is so complicated. Considering, I sent this request back in December last year. I feel that they passing the ball around and not sorting things out. I have to made around 8 calls and few emails to try to sort this out. As a landlord, the late rent income meaning I have to pay late charges somewhere. I really am disappointed and stress out to deal with this, which I shouldn't have to spend my time calling around their department to ensure things to sort out. Though I didn't want to make a fuss about it, but I though I needed to share my experience here.
(old review in 2019) Very impressed with the great improvement of the letting services. Ann and her team has done a fantastic job to find me new tenants within couple of weeks. Great communication keeping me in the loop all the time. Highly recommended to all landlords looking for good professional and reliable estate agent in the area.
Kitty2010 · 27 November 2023
Agent replied · 22 October 2024
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHuge thanks to Bairstow Eves Peterborough, from start to finish I've received exceptional service, lovely lady called Francesca made me confident to choose to use them, and I am so glad I did, it has been hassle free, informative, professional and smooth. More effort than other agencies I have used in the past and I really feel an impressive level of care and experience/market knowledge - I valued the advice I was given and would not hesitate to recommend, if you want good professional service and a company that you know is working hard for you in the background and has your best interests at heart, do not hesitate.
Fiona · 27 November 2023
Agent replied · 22 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI use Bairstow Eves ( Peterborough )to let out my properties. I find Eleanor and her team so friendly and professional. Living remote from the properties means I have difficulties with attending to issues. That said this is where the BE team have really stepped up and assisted with a number of additional Tenants liaisons…which I’m sure are above their normal remit. This give me peace of mind. I find I can have a more hands off approach knowing they are being managed by a professional team. Excellent service all round, Thanks, much appreciated.
Munir · 27 November 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMoved into my apartment in Peterborough today. My Experience with Alara/Bairstow Eves Letting Agency has been really good. She has been of great help. She showed multiple apartments and gave me enough time and choices to arrive at a decision. The registration and letting process was seamless and Alara assisted me throughout. She's a thorough professional and ensured that at every step I was guided all the way.
Would definitely recommend her and Bairstow Eves Letting Agency to my friends/colleagues.
Thanks.
Nikhil · 16 April 2025
★★★★★ 5/5
GoogleCurrently purchasing a property and Ella has been fantastic so far. Answers emails and queries in a timely manner and was lovely when we viewed the property.
Trudi · 15 November 2025
Agent replied · 22 November 2025
"We're thrilled to hear that Ella has been providing exceptional service in your property purchase! Timely responses and a pleasant viewing experience are top priorities for us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an amazing experience working with the agency, I was especially happy with the services I received from Alara helping me with my time moving. I had a conversation with Alara about what I was looking for in a property and she was extremely helpful, after viewing numerous lovely houses, we managed to find the perfect home. My whole process was made so easy and handled so professionally by Alara, she was patient and extremely helpful throughout the whole process and I couldn’t have asked for someone better to have helped me moving houses. I would definitely use this agency again and would recommend to a friend every day of the week.
T · 15 September 2025
Agent replied · 22 September 2025
Thank you so much for the glowing review! Our team at [agency name] takes great pride in providing exceptional service, and we are thrilled that Alara was able to make your moving process a breeze. Kind regards, Lucy, Customer Feedback and Support Team
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