Trusted Agent profile · Penistone
★★★★★
95 reviews across 2 platforms
20 Market Street, Penistone, S36 6BZ
Lancasters Property Services's office in Penistone, at 20 Market Street, is rated 4.3 out of 5 across 95 reviews on two platforms, including 58 Google reviews rated 4.6.
Every review we hold for the Penistone office, from every platform, shown as written. First names only.
5/5
GoogleI’d just like to thank the staff at Lancasters, Daniel and Kieran for the help and support in finding a house to rent. I went into the office on the off chance they had some houses to rent in the …
Hi, James. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleFrom start to finish, Lancasters were fantastic. I bought and sold my property with them and couldn’t fault a thing. The valuation of the property was quick and easy, Adam provided everything and was very helpful and professional. Debbie …
Hi, Joshua. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleThe team at Lancasters did a superb job helping us navigate through a less than straightforward lease agreement. We had a long list of particulars that needed addressing and Daniel handled this efficiently. We still signed on the day despite the challenges. Helpful, friendly and reliable service. Thank you
Hi, Johnny. We appreciate the kind words and are glad we could provide you with a positive experience! Many thanks Adam
5/5
GoogleAfter an accident at home we suddenly found ourselves requiring emergency accommodation. Daniel, at the Penistone branch, went above and beyond to find and secure a suitable property for myself, my husband and our pets. His service was effective and efficient - just what we needed! We are very grateful to him!
We greatly appreciate your kind words, Timmie. Thank you for sharing your experience with us. Adam Riley
5/5
GoogleWith Richard's friendly, professional and non -sales initial visit, we instructed Lancaster's to market our property with the advice given. The house sold extremely quickly, Debbie was very efficient with the communication between all parties from the beginning to the end. Julie and the rest of the other members of the team were also super friendly and professional. Thank you team Lancaster's! Highly recommended!PositiveResponsiveness, Quality, Professionalism
1/5
FacebookReally not happy with how they treat my pregnant sister. Offered her a rented house No updates for 3 weeks She requested an update to be told they are busy. Julie was unprofessional and stormed off. Supported my sister who i comforted in floods of tears to make a formal complaint. The next day she is told she can no longer have the property. Thanks lancasters for leaving a pregnant woman in tears and without a home 👍
5/5
GoogleAlways approachable, efficient and professional. I sold my house with them and rented my new one from them. I can recommend them to always keep you supported through what can be a very stressful process.
Hi, Margaret. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
FacebookThe team at Lancaster's were brilliant, Talia was the person we dealt with who always answered our questions, got back to us when requested...was efficient & professional during the sale of our mum's property. Thank you very much.
Thank you for your kind words Melanie x
5/5
GoogleHad a really pleasant time dealing with Lancasters, Kieran really helped me throughout the whole process of renting a house. Would recommend him, but also Lancasters as a whole team to anyone who wants quality service.
Hi, Leah. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleBeen using Lancaster Property services for all my property rentals for several years, found the team very professional and knowledgeable . I would highly recommend this firm for letting and sales.
Hi, Tahir. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleFirst class service. As a Tenant nothing was too much trouble and any issue was sorted straight away. Clear communication and wouldn't hesitate to use again.
5/5
GoogleGreat service, Daniel took care of everything. Easy and simple process would highly recommend. Friendly office made to feel welcomed
Hi, Roseanne. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleDaniel & the Lancasters team were fantastic from start to finish of the process.
5/5
GoogleReally great at keeping us updated
Hi, Holly-jo. Thank you so much for leaving us a stellar review!
5/5
FacebookFantastic experience from the start. We did our personal house and then used the team again on a renovation we completed. Ben and the team have been brilliant all ways helpful and keeping us up to date all the time. 1st class service. Would definitely use again and highly recommend.
5/5
GoogleExcellent professional service throughout from Adam. Thank you
Hi, Michael. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleBrilliant service from Debbie , Dan , Kieran and of course Adam , would recommend
Hi, Brian. Thank you so much for leaving us a stellar review! Many thanks Adam Riley
5/5
GoogleGreat company would highly recommend, all staff friendly and happy to help at all times.
Hi, James. We are thrilled to learn that you had a positive experience with us! Many thanks Adam Riley
3/5
GoogleWe were looking to purchase property in Penistone and at the time Lancaster’s seemed to have the lions share of properties available. We visited the agent in Penistone and told them of our requirements so they could contact us if anything that might be suitable was coming on the market. We did not have a property to sell and was looking to buy as soon as possible. Unfortunately we did not have any calls but kept looking on the website. We eventually found a property and made an appointment for viewing, after the viewing we popped down to the branch to make an offer. This is where we thought the service was poor, the door was closed due to COVID even thought the sign in the window said appointments welcome, Debbie knew we had been to the view the property and came to the door and asked what we wanted? I said that we would like to make an offer thinking she might ask us in to discuss as we were wearing face masks as well. This did not happen even thought it was raining at the time, she asked us what the offer was in the street and said she would come back to us considering we were making a big purchase we felt we were not taken seriously. The offer we made was not enough but we made a higher offer and this was excepted. From this point we did not have any contact from this branch. The next contact we made was to view another property the end of February as we were messed around with the property we were originally buying. Debbie took our call and was surprised that we wanted to view another property and asked why we were doing this, so this shows there was no contact during this process if there was things might of been different. We viewed the next property and purchased this and thankfully we have moved in and are happy. But again the only contact we had in this purchase was the initial phone call of our offer and an email to say the offer was accepted. When we went to collect the keys we were again met on the pavement and handed the keys in the street, not invited into the branch. We felt underwhelmed at the welcome and service provided. Considering purchasing a property is one of the most expensive purchases you make we felt we have had better and more friendlier service when having a meal at a local restaurant than we received from this branch.
5/5
GoogleExcellent service from start to finish. Professional, knowledgeable and great communication. Would definitely recommend..
Hi, Elizabeth. Thanks for taking the time to share your positive experience. We truly appreciate it! Many thanks Adam
5/5
GoogleDaniel worked incredibly hard to secure the right tenant for our family property, which wasn’t an easy task. All staff are always polite, helpful and professional and we highly recommend them.
1/5
Google4 Properties I have tried to view. No response from emails, phones always busy, you leave messages no one replies. Final straw today, very rude lady... She finished her conversation with me by saying ' the long and short of it is that the landlord has found her own tenant so it was no longer available. Do i want to rent from them???? I do not think so Its a shame they have the monopoly on renting in the Penistone area, it would be such a lovely place to live.NegativeResponsiveness, Quality, Professionalism
5/5
FacebookA big thanks to Ben and the team for guiding the sale of our much loved family home to completion. We really appreciated your professional and friendly advice and happily recommend your services to others. 5*
1/5
FacebookVery poor communication from several agents. Call control techniques very poor. I found it extremely difficult to converse with this agent due to continually been spoken over. I had to shout her down before she put the phone down!!!! Some people just never seem to come up for air. Unfortunate for the vendors as they lost out on additional income. Very poor form Lancasters😠
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
