Trusted Agent profile · Penicuik
★★★★★
1,809 reviews across 2 platforms
Mauricewood Road, Penicuik, EH26 0FS
Part of Avant Homes Scotland East, see every office.
Avant Homes Scotland East's office in Penicuik, at Mauricewood Road, is rated 3.7 out of 5 across 1,809 reviews on two platforms, including 4 Google reviews rated 4.0.
Every review we hold for the Penicuik office, from every platform, shown as written. First names only.
5/5
TrustpilotJames @ Waverley site
James was very helpful and contacted me straight away when I was interested in a house at the Waverley site. He managed to get me in next day and show me around the show home and was there to answer any questions I had.
2/5
TrustpilotCadley village Swadlincote. STAY AWAY!!!
Poor workmanship, water leaks, problems with front door etc. Home owners are still having problems now. One couple went to the local newspaper telling them there experience because they were that fed up with problem after problem. Avant just don't care about people as long they get there money then it's sod you. It puts a lot of stress on people's mental health. It's suppose to be a good experience buying a new home not a bad one.
1/5
TrustpilotDisappointing
We reserved our house in Spring 2022 for our house to be completed in November 2022. We were told in July that we were at pre-plaster stage. However, we then visited our plot to find that they hadn’t even started. It is now December and we are being told May 2023. This is after a number of ignored emails from us that they have finally changed our completion date. When we spoke to the sales office in August we told them that we have ordered a sofa to arrive in February (as we were told our house would be complete for November) and we were told that we have made a ‘rookie mistake’. Avant have continuously lied to us and have not been active with building our house.
1/5
TrustpilotNot acceptable- a masterclass in how NOT to run a business
Wow what an embarrassment the last year or so interacting with Avant has been. The actual property side of things has been broadly ok having lived in an Avant home for 5 years now and the house still standing, but we are on a still unfinished estate (Millbrook, Middlesbrough) even though the last property has been completed for over a year, with unfinished paths, raised iron works destroying car tyres on a weekly basis, abandoned building materials in a still fenced off compound area on what is supposed to be communal land and a destroyed green area where Avant builders claimed the area to build the final houses and never rectified their damage, all with Avant not interested. Their customer service consists of a phone support that will advise you to email them. Their email support will consist of lengthy delays or no response at all and a tactic of deny all accountability and give arbitrary dates for completing works that are always missed. They leave the place in such a mess with such a poor standard of work that local authorities then refuse to adopt their workmanship and you end up on an estate that the builder won’t finish because they don’t want to spend more money redoing ground work that brings them zero income and the council won’t adopt as the ground and infrastructure work isn’t up to standard. My advice is think twice before choosing Avant. Standards have slipped dramatically over the last two years and as a customer, I would be asking the question, what causes a company to be so willing to sacrifice its reputation so massively (as can be seen from this trust pilot thread alone) for what should be pretty standard operating practices for a house builder, such as laying roads and footpaths. Customer service really doesn’t need to be this difficult, be open and honest, own your mistakes and apologise, understand your customers issues and then keep them informed of what you’re doing to put things right. Please try harder and do better, you have a lot of people that have spent a lot of money and put a lot of trust in you to build a home for their families, and you’re letting them and yourselves down.
1/5
TrustpilotPoverty spec and
Been in few months, snagging expected but house was not ready. Missing options, poorly finished and clearly flung upHouse was not inspected prior as over 100 issuesAvant Homes have cut back on specification and standards. As someone who comes from construction, this is all down to management at the top piling on for profit
Hello AngI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotVisit to sales office…
The lady in the sales office was very helpful and knowledgeable and made our visit most informative
Thanks for writing such a positive review we are happy you had a good experience!
5/5
TrustpilotGeorgia was absolutely fantastic…
Georgia was absolutely fantastic couldn’t have been looked after any more thank you
1/5
TrustpilotAvoid Avant
Too long to list what went wrong. Communication none existent, rude staff, no accountability from anyone. List of defects are silly. My house was sold to me with smashed windows on the promise they would be change within a week. Two months later I still had smashed windows and countless phone calls to get absolutely nowhere. The house purchase should be the highlight of a life event but the awful experience and shocking aftercare leaves it more like a nightmare. Please avoid Avant, it really isn't worth your mental health with all the stress. This company simply do not care but are way too happy to take your money. Reported to NHBC
5/5
TrustpilotAbsolutely amazing service from start…
Absolutely amazing service from start to finish, there were times we didn't think we would ever get our dream home owing to issues with our buyer, however Angela Kingsley and Victoria Spencer at the Summerville Development in Stockton-on-Tees, went above and beyond for us and we finally moved in on the 9th December 2022! I cannot thank them enough and highly recommend them and Avant if you are looking for a new home!Thank you so much for everything you've done for us and the support you continue to give us even after we've moved in.Collette and Kane -plot 24
1/5
TrustpilotVERY poor company with no customer service or after care!
We moved into a house we brought from this company over 8 months ago and still waiting for outstanding snags to be sorted. Weve not been able to use our on suite bathroom for about 6 weeks as it leaks terrible and all the grouting around the bottom tiles in there has broken. Avants customer service is a complete joke! They say they will fix things and just don't! They ignore calls or change phone numbers. All they want is your money and anything after they couldn't care less!!. Dont waste your time or money with this company
1/5
TrustpilotAVANT A CLUE
AVANT A CLUE! Do you want a house built a year after your expected completion date? O wait!!! A year ? That’s if your lucky!Do you want to watch your mortgage rates spiral out of control because you have to renew it every 6 months after your supposed completion date. Do you want to watch your house make no progress in 3 months! Whilst being told lies and empty promises. I could go on and on!This place is a shambles. They are screwing so many people over it’s onlyA matter of timeBefore they are took to the cleaners!
1/5
TrustpilotI would give this company 0 stars if I…
I would give this company 0 stars if I could. Nightmare of an experience buying with them from start to end. 9 months delayed on the completion of our house and not a single person from Avant has any clue what they are doing or how to treat and communicate with customers. We have been lied to on multiple occasions and the wool pulled over our eyes. We would’ve been better off flushing our money down the toilet than putting our trust in such an unethical and frankly shambolic company. Please please do NOT waste your money, time or effort with Avant.
5/5
TrustpilotCholesterol was very helpfull and acknowledgable.
Cholesterol was very helpfull and knowledgeable
1/5
TrustpilotDo Not Buy From Avanthomes
Noticed a couple of years ago on our then 8 year old house that mortar around our house was failing, causing gaps between bricks, walls cracking. On testing mortar was found to be defective, and of the incorrect standard. NHBC not interested, Avanthomes recently responded on the 5 or 6th attempt, stating as the house is outside the 2 year 'snagging period' there was nothing they would do. May cost around 20k + to correct defects. Be warned.
5/5
TrustpilotExcellent Service!
Excellent information given on visit to the show house office. Andrea was most pleasant, professional and helpful with any advice and guidance on the houses on offer.
5/5
TrustpilotThe building staff are fabulous
We bought in Stewarton Ayrshire, Scotland The building staff are fabulous, SO obliging,polite friendly and helpful. Nothing is a problem! The site foreman, and his crew, are excellent and on hand always.Ashley in sales, is a darling always on hand to answer any queries. The house is finished to a very high standard so we only have a small amount of snagging. The landscaping is lovely. We are so happy to have bought an Avant home, and would do so again.
1/5
Trustpilotunreliable company
I bought a house with this company 1 and a half years ago, the dream of owning a house is more of a nightmare, I don't remember a single month that I didn't have problems with structure, with finishing, it's been a month since I've been sending an email and the customer service no longer bothers to answer, in my bedroom bathroom (suite) a crack appeared between the tiles (walls) I have already sent photos and they have not given me a response for over a month. This company has no respect for its customers, the service offered is of poor quality, I do not recommend it to anyone.
2/5
Trustpilot5 years and still not finished…
We’ll have been in our home 5 years in March and Avant have still not managed to rectify the drainage issues, resulting in the tarmac top coat being unable to be laid. There’s greenery growing out the sides of the roads and pavements because they’re not able to finish their civil works. I’ve given 2 stars because the general quality of the home was to reasonable standard following an extensive amount of snagging. We’re one of the fortunate homes which saw the benefit of the better finishes. The specification of the houses were dramatically reduced following the acquisition of Avant Homes in April 2021, leaving Avant without their trademark product and lacking their previous identity.
1/5
Trustpilot5 years in and still no roads
Bought an Avant Home near York in 2017. The customer service experience was pretty awful - lots of promises, very little action, fixing snags took months with constant personnel changes and often making whatever issue they supposedly tried to fix much worse. Most neighbours just gave up in the end which feels like the AH strategy. It’s been 5 years now and the last home sold over 2 years ago. We still don’t have road surfaces in, countless tires punctured and the place looks an absolute mess. They’ve been promising each month for at least 18 months to do something - written to us all and not followed up. Absolute joke of a company. Either they have no intention of delivering on their promises, have serious cash flow problems, or can’t deliver as there is a greater issue with the drains than they are telling us. They just ignore us now. 200 houses in all here. Millions in income for avant.
5/5
TrustpilotExcellent Service
Excellent Service, Friendly environment and couldn't be more informative towards our first house purchase. We've been looked after by Angela and are still being looked after - she has made the process of buying our first home fun and stress free - we couldnt thank her and the rest of Avant homes enough.
Hello HarryetteThank you for leaving a fantastic review for Avant Homes. It's always a pleasure to hear from happy customers and we're glad we could help.If you need anything further, feel free to get back in touch with Angela and your local Avant team Kind regardsAvant Homes
1/5
TrustpilotGreat at sales until they have your deposit, aftercare shocking
We purchased an apartment from Avant Homes in Richmond Gate, Glasgow in 2020. Covid19 meant the build was delayed around 6 months which was fine, understandable, however communication was very poor from Avant. Since covid, avant have never really recovered, the site around us no longer has multiple trades working to complete plots and weeks can go by without anyone on-site at all which seems to follow many complaints that Avant have cut back on staff across the board.After placing our reservation in December 2019 we were told at our 'options' meeting that a temporary access road would be used right beside our property for site & resident access while another street was closed for construction. This was said to be in place for 1 year and although not ideal it was something we could tolerate. Now, over two years later its still there. Vans/trucks/cars passing by within 1 meter of our building at all times of day and night, despite the closed street having re-opened for 5 months. I have contacted customer services on numerous occasions over the past year and heard:"this road will be removed when the main road re-opens after construction""the main road has reopened but we have no ground labour onsite, the access road will be removed when we get labour"and now nothing at all to my last email. Despite ground teams with plant machinery working on a new plot nearby. No response to my last email either.It seems to be a case of taking your money and not following up on the after care that you advertise. Such a simple thing as removing an access road which would take a few days and giving the customers a better quality of life and satisfaction seems almost not worth their time. Ive heard from others too that road finishing/paths/trees & planting are all being chased since they like to leave this until the entire development is complete rather than as they go.Would i buy from avant again? No, based on the customer service, replies from the site team and the lack of willingness to do anything to help people who have handed over their hard earned cash.
1/5
TrustpilotAvoid these cowboys
purchase process is a shambles. Lies by sales team encouraged by management. Complete lack of customer care..... once they have your money they drag their feet and do everything to avoid addressing snags. Very poor quality of finish resulting in many snags and each one is an arguement even the major safety related ones.The biggest problem is a culture of lies that comes down the line from management and is encouraged down the line meaning dishonest people must be the ones that are promoted in the company in my opinion. This is all to the detriment of the customer. This is not the first new build I have bought. The previous was a Taylor wimpy who although are not perfect they resolved the majority of snags within 14 days and the standard of finish was significant higher. They are least tried to keep their customer happy
1/5
TrustpilotThere are so many issues with my house
There are so many issues with my house. I’ve been in over a month now and still I’m living out of boxes because the plasterer and paint work was of very poor standards all throughout the house. Now Avant homes are saying it just needs a touch up with paint which is certainly not the case the entire house needs repaired and repainted. My carpets are coming in a week and I’m no further forward. The painter has been stood down and I’m at my wits end with the lack of professionalism this company have for their customer’s mental health.
5/5
TrustpilotI visited Peerfields site this weekend…
I visited Peerfields site this weekend and was met by Regional Sales Advisor, Joanna Taylor. From the outset Joanna was attentive to my needs and advised perfectly. Such a personal, yet professional service from Joanna.Thank you!!!
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