Key Property Consultants Penge reviews

★★★★★ 1/5

Google

So unprofessional! Booked a viewing took time off from work to not find the property anywhere, postcode took to a building in construction. Called office then and I was asked to go knock at a door completely different number. No one showed up no one called and when I called back they didn’t answer. What disrespect wasting people’s time!

Silvia · 19 May 2024

★★★★★ 5/5

Google

Kat was so helpful and supportive throughout our whole experience, would recommend anyone to use KPC!

Gina · 19 May 2025

★★★★★ 5/5

Google

I definitely recommend Key Property Consultants and a big thanks to Ope for all his help..

Ermal · 19 May 2025

★★★★★ 5/5

Google

Shelley is a star and sorted out a tricky problem with my property amazingly quickly. 🏅 …

Peter · 4 May 2025

★★★★★ 1/5

Google

I recently had a very negative experience living in a flat that was underneath a property managed by Key Property Consultants (Penge branch). The tenant in the flat above repeatedly caused water damage by leaving their bathtub overflowing. I witnessed these events myself and provided Key with photographic evidence of the flooding. One instance of flooding even involved the tenant recording the damage and posting it on TikTok. Initially, Key acknowledged their tenant's responsibility and compensated my landlord for the initial damage. They also promised to evict the tenant in December 2023. However, as the damage persisted, their stance shifted. Despite the compelling evidence I presented, the tenant denied their involvement in the floods, and Key unexpectedly supported their denial. Their dismissive response, claiming no issue due to the absence of plumbing problems, felt invalidating and borderline gaslighting. Key's lack of action and eventual denial caused significant inconvenience and stress and forced me out of my home. I would strongly advise anyone considering renting through them to look elsewhere.

Kristen · 8 October 2024

★★★★★ 5/5

Google

I spoke with a lady called Kelly and I must she was amazing! I recently had an enquiry regarding some maintenance issues, and she provided me with the best advice. She was incredibly patient, understanding, and informative throughout our conversation. Kelly took the time to explain everything in detail, ensuring I fully understood the situation and the next steps. Her professionalism and dedication are truly commendable. I was so impressed by her assistance that I would only like to deal with her for any future concerns.

Mayalee · 5 October 2024

★★★★★ 5/5

Google

I had the distinct pleasure of conversing with Amira, who demonstrated remarkable attentiveness in addressing my inquiries. She succeeded admirably in providing the information I sought, making this experience truly exceptional. I will certainly be reaching out to her again for any further questions or additional information I may need.""I had the distinct pleasure of conversing with Amira, who demonstrated remarkable attentiveness in addressing my inquiries. She succeeded admirably in providing the information I sought, making this experience truly exceptional. I will certainly be reaching out to her again for any further questions or additional information I may need

Malachi · 5 October 2024

★★★★★ 5/5

Google

Thank you to Ope who provided me with fantastic and professional service. Would highly recommend!

Emmanuel · 19 May 2025

★★★★★ 5/5

Google

Amira was very helpful and polite. She was attentive and answered all my questions. Definitely recommend👍🏼 …

Anisa · 14 April 2025

★★★★★ 5/5

Google

Kelly went above and beyond with my families move in. Couldn’t be more impressed.

Vincent · 19 May 2025

★★★★★ 5/5

Google

Really pleasant experience. Kelly was extremely patient and helpful making all the difference!

Samir · 19 May 2025

★★★★★ 5/5

Google

On the recommendation of friends, I turned to the "Key property" company and was completely satisfied with the work of the company's employees - professionals in their work. And also, I would like to thank the managers for the work of Ayrton, Tolga and Sophie, thank you so much - the documents were collected and executed quickly thanks to their professionalism. I wish you good clients.

Katya · 5 August 2023

★★★★★ 1/5

Google

Called Monday last week and was told they would pass my info to the right department and that someone will reach out to me later that day. NO ONE REACHED OUT. Called again and was again told someone will contact tomorrow. NO ONE DID. Called again the day after, was told the same thing (someone will contact) hence NOONE CONTACTED. Called on Friday again AND was told now someone will reach out on Monday, which is yesterday. I HAVE RECEIVED NO CALLS NO CONTACT. I have also emailed twice. NO RESPONSE. ---i just had my doubts that maybe this company are not taking my calls and inquiry seriously because i am a woman : i told so to my husband - his response “that can’t be true - I don’t think they would do that”. I asked him to make the call this time just to confirm if i was actually overthinking this. AND GUESS WHAT- he did not get the same response i had been getting (someone will reach out and all) they actually spoke to him, asked details of the property and gave the information i had been chasing for a week. WOW…Ha!!!!

Rose · 10 August 2024

★★★★★ 5/5

Google

Keiren was fab! He gave very good advice and his service was amazing!

Amanda · 23 November 2023

★★★★★ 5/5

Google

Huge thank you to Key Property Consultants for all of their help over the past few months. Gary made the entire buying process smooth and easy for us and we can’t thank him enough. Not only was he always available to help, but he also made …

Peter · 4 October 2023

★★★★★ 5/5

Google

KPC provided a seamless experience, largely thanks to Kelly's outstanding professionalism. Her market insight and attentive communication made every step of the process smooth. Kelly's dedication truly sets the team apart. Highly recommend!

Ricardo · 11 July 2024

★★★★★ 5/5

Google

Kelly was really great! She helped me with everything I needed.

Keron · 19 May 2025

★★★★★ 5/5

Google

I would highly recommend Key Property Consultants. I have rented my property through them for many years now and they are always willing to go the extra mile to resolve any issues that may come up. Especially Sian who will go out of her way …

Nell · 4 October 2023

★★★★★ 5/5

Google

I recently had a great experience with key property consultants and their customer service really stood out to me. I had the pleasure of speaking to a very knowledgeable and professional colleague over the phone, amira, who guided me through the entire process with patience and answering my questions as well as addressing any concerns I had. Thanks again to amira for her clear communication and ensuring I felt confident and informed in every step

Salwa · 5 October 2024

★★★★★ 5/5

Google

Really friendly staff, Kelly was really helpful! Would recommend!

Islah · 15 May 2025

★★★★★ 5/5

Google

I have been using Adil and Key Properties services to manage our rental properties for a number of years now. I can honestly say that Adil and his team (especially Nesrin) have been a wonderful help and are very professional and deal with …

Erhan · 4 October 2023

★★★★★ 5/5

Google

Thank you Kelly! Highly appreciate all your help.

Dubl · 19 May 2025

★★★★★ 1/5

Google

If you are a landlord DO NOT use this agency. Constant lies and gaslighting caused ongoing issues for our property. Very efficient when they want your business but after that just ghost you. LANDLORDS BEWARE If I could give zero stars I would

Matt · 5 October 2025

★★★★★ 5/5

Google

Gary Sparks is AMAZING. We brought a property from Key Property Consultants and Gary was nothing but fantastic. He kept us up to date with the sellers position every step of the way and was always fast to respond and communication was …

Hannah · 4 October 2023