Trusted Agent profile · Penge
Verified
★★★★★
484 reviews across 2 platforms
129 High Street, Penge, SE20 7DS
Part of Key Property Consultants, see every office.
Key Property Consultants's office in Penge, at 129 High Street, is rated 4.8 out of 5 across 484 reviews on two platforms, including 468 Google reviews rated 4.8.
Every review we hold for the Penge office, from every platform, shown as written. First names only.
5/5
GoogleProperty on the market beginning of May 26, completed August 26. Excellent service. Dealt with several members of the team. All of which were very friendly and helpful. Professional and knowledgeable. Highly recommended if you're looking to sell or buy.
5/5
GoogleI am so pleased with how well Key Property responds to emails and takes my calls. A massive thank you to Kat who dealt with all my inquiries and did more than expected to help me! She truly went above and beyond : )
5/5
GoogleWorking with Khadeja to find a new property was exceptional. She was attentive to my needs and preferences, ensuring each potential property matched my criteria. Her impressive knowledge of the local market and valuable insights helped me make informed decisions. Communication was prompt and clear, making the process smooth and stress-free. I highly recommend Khadeja for her professionalism and dedication.
1/5
GoogleIf you're a landlord, avoid Key Property. Lots of positive reviews from tenants, but can't find any from landlords. Used Key Property to manage my rental property for a couple of years and would not use again. The team are unresponsive and to say they do the bare minimum for their monthly fee would be generous. Examples of issues with Key Property: 1. They do not do the regular checks they should do until you chase them. 2. They asked me to authorise the cost of a gas safety certificate renewal, which I did. I contacted Key Property a couple of months later to ask for a copy of the gas safety certificate, only to be told it never went ahead, so unbeknown to me, I was letting my property without a valid gas safety certificate because of Key Property's mis-management. 3. I live abroad and don't check my bank account every month for the rent money (that's what I pay Key Property a management fee for). One month I realised the rent hadn't been paid (approximately 3 weeks after it was due). I contacted Key Property and they said they were unaware that the rent hadn't been paid and will try and contact the tenants. I explained that one of the neighbours said the property looked empty and asked that they go and check, which they didn't. After multiple calls and emails to Key Property, they confirmed that the tenants had vacated the property without paying the rent and all Key Property could do was return the tenants deposit to me. 5 months later and after many calls and emails, I eventually got the tenants deposit, but they wouldn't do anything to pursue the £1300 worth of damage the tenants did to the property. During this 5 months, not once did Key Property explain why they hadn't paid the funds - all I got got was no response to emails and promises of call backs. The above are just a few examples - sadly, there are many more!! As a landlord, I can see why there are lots of positive reviews from tenants and Key Property do not do any property checks and do not pursue unpaid rent or damage.
5/5
GoogleWe have only good things to say about Gary and his team! We have had such a great experience buying our first home. Gary has been with us every step of the way, keeping us informed and reassured throughout. We are so grateful for his …
Hi, Francesca. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
GoogleI've been with KPC for several years now. Excellent service and always available for an questions or issues that may arise. Ayrton and his team offer a first class and high quality service. Highly recommended
Hi, Rohan. Thank you so much for leaving us a stellar review!
5/5
GoogleA massive thank you to Ope for his expertise and dedication in assisting my family and I in securing a property, without a doubt I would be using key property consultants again in the future.
Hi, Oluwaseun. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleI'm new to the UK and Kelly was very helpful on helping me find a place. She explained every step on how to proceed. Was very informative and got to know me well to suggest a place best suited for me.😊 …
5/5
GoogleI am so pleased with how well key property respond to emails and take calls. Massive thank you to Nancy who dealt with all my enquiries and did more than expected to help me!
We are so grateful for your positive review.
5/5
GoogleI would highly recommend Key Property Consultants!! Nothing but helpful and positive staff. Nancy was extremely helpful during our move in process which made it swift and simple. The teams communication and professionalism really makes such a difference. Thank you 😊 …
Hi, Margot. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleI'm delighted to share my exceptional experience with Key Properties consultants especially with Ope. Their team demonstrated remarkable professionalism and efficiency throughout the property search and leasing process. Ope stands out for his dedication to client satisfaction, promptly addressing concerns and ensuring a smooth transition. I highly recommend key property consultants for their customer-centric approach and Ope for his outstanding service. Moving has never been this stress-free and enjoyable. Kudos to the team!
Hi, Temi. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
GoogleFor nearly four years I let my flat through Key Property Consultants. They were recommend to me by one of their clients. Throughout our association the service I received from them was fantastic. Any issues that arose with the property they informed me promptly. They have a team of tradespeople who attended the property and resolved any issues that required repair. I would use them again; it has been a stress free collaboration.
Hi, Elly. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleExceptional service provided by Key Property Consultants! From the moment we reached out to them, they demonstrated unparalleled professionalism and dedication. Their team went above and beyond to understand our needs and preferences, ensuring that every property they presented matched our criteria perfectly. We couldn't be happier with our experience with Key Property Consultants and would highly recommend them to anyone in search of a knowledgeable local estate agency. Thank you for making our property journey so smooth and transparent!
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience.
5/5
GoogleShelley is an absolute star! As soon as I task her with something, she just gets on with it! Never complains and does it all effortlessly! She’s a true asset to KPC!
5/5
GoogleI worked with Nancy at Key Properties and she was extremely professional in managing every step of the letting process for me …. As stress free as I’ve experienced
We truly appreciate your support. Thanks for your review.
5/5
GoogleI would recommend the services of Key Properties as they helped me a lot during my stay there in their managed units. Tolga was very proactive and reactive for issues I reported and his quick responses haven’t gone unnoticed. You guys rock!
Hi, Bryan. Thank you so much for leaving us a stellar review!
5/5
GoogleKey property consultants is the way to go in my opinion. I rented a property from them recently. Nancy and the team were absolutely brilliant in making sure the move in process was successful!! Highly recommend!
Hi, Lucy. Thank you so much for leaving us a stellar review!
5/5
GoogleThank you to Julian at Key Property Consultants, his professional, can-do attitude coupled with quick responses to our queries made property hunting smooth and stress-free. Highly recommended!
Hi, Deniese. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleSuch a great team! Thanks Nancy for all the help with our move in, made our experience so much easier. A big thanks to Key Property Consultants
Thank you so much for your positive review
5/5
GoogleSuch a great team! A big thank you to Kat for all the help with our move in, made our experience so much easier and stress free. Thank you to the whole team. Lennon
5/5
GoogleA local company with good market knowledge. From the start Adil was open and enthusiastic, with some good ideas. The fees were explained clearly, with a follow up email with the figures and details. Adil was always on hand to answer our questions promptly. He even organised the certificates that we needed, which made things much easier for us during a stressful time. He also took great photos! Which is really key to letting a flat. Tenants found pretty fast and had a number of offers too. (The inventory company are also very thorough.) Overall Adil did a fab job! :)
5/5
GoogleI’ve experienced impeccable customer service as the team promptly responds to my queries & assists whenever I need help. Thank you Adil, Tolga, Ope, Nancy, Sian & Kelly.
Your positive review brightened our day! Thank you for taking the time to share your experience.
5/5
GoogleThank you to the team at key property consultants. Extra thank you to Nancy who made my moving very easy and she was incredibly professional throughout.
Hi, Josh. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleImpeccable and excellent service from Gary and his team. Very pleased with Key Property Consultants . Thank you very much Gary for your immense help.
Hi, Henry. We are thrilled to learn that you had a positive experience with us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Key Property Consultants's Penge office has 484 reviews across two platforms: 468 on Google, 16 on Facebook.
Key Property Consultants Penge is rated 4.8 out of 5 across all 484 reviews, and 4.8 out of 5 on Google from 468 reviews.
Key Property Consultants Penge, 129 High Street, Penge, SE20 7DS.
