John Francis Pembroke reviews

★★★★★ 5/5

Google

We recently used John Francis Pembroke for the sale of our house, a massive thanks to Haydn and Georgina, they were fantastic from start to finish. Professional, friendly, and always keeping us updated. Thank you both for all your hard work, we would highly recommend to anyone looking for an estate agents.

Tom · 14 March 2026

★★★★★ 5/5

Google

We made the best decision in choosing John Francis to handle the sale of our property. Without exception Haydn and Georgina were thoroughly professional in their knowledge and approach, friendly, supportive in the often tricky and stressful conveyancing process and dealt with our many queries fully and quickly. Thank you both

John · 19 August 2025

★★★★★ 5/5

Google

Thank you to Haydn and the girls in the office at John Francis, Pembroke for making buying a house run smoothly. Very helpful and efficient.

Tracey · 14 March 2026

★★★★★ 5/5

Google

Can't thank the team at John Francis in Pembroke enough for all their help with the purchase of our new home. Haydn, Nathan and Sara was always approachable and willing to help. Sara has literally been our life saver at making this all go ahead, nothing was to much trouble for her and she was definitely on the ball for chasing things up and getting things moving forward with what seemed like a never ending process with one thing or another with our mortgage process. We honestly believe without her and her constant communication with all involved we wouldn't have completed with our purchase, we honestly can't thank her enough. It was a pleasure having Sara with us on our journey who was such a big part of our process to completion. Highly recommend all at John Francis and can't wait to do more business in the future.

Laura · 28 May 2024

★★★★★ 5/5

Google

Efficient service. Always available to answer questions and help with the process of purchasing property. Ellie is exceptional and very friendly.

Rebecca · 11 April 2026

★★★★★ 5/5

Google

Good service and communication after viewing some properties in the Pembroke area. Ellie was great at showing us around and was there to answer any questions we had on the phone. Thank you!

BAILEY · 17 December 2025

★★★★★ 5/5

Google

I was relocating to Pembrokeshire from Cardiff. I had looked at several properties with Sara although none were suitable. Sara would always let me know if anything suitable came to market and nothing was an inconvenience for her. The property I purchased eventually was listed with several estate agents - as I had such an excellent experience with Sara I purchased the property using Sara and team as I thought they throughly deserved the sale. Sara is relaxed and professional , excellent local knowledge and a real asset to John Francis.

Jacob · 29 March 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Outstanding Estate Agent I can’t thank Haydn and Georgina of John Francis Pembroke office enough for their help in selling my late mum's home. Their team was sympathetic, proactive, and …

Caroline · 14 November 2025

★★★★★ 5/5

Google

The team at John Francis Pembroke were welcoming as soon as we walked through the door putting us at ease. As first time buyers they guided us through the process and were in constant contact with us via phone and email. Big thanks to Sara Jones who dealt personally with our very stressful situation and went above and beyond in contacting parties to help speed everything along. We were never brushed off at any point and to that we are very grateful. We are so happy we are in the home we set our eyes on and anyone looking for an estate agent in the area I would highly reccomend John Francis.

Rachel · 22 October 2023

★★★★★ 5/5

Google

We recently bought our home in Pembroke through John Francis and the service was excellent. Sara and Haydn were helpful and went that extra mile to make the process as smooth and speedy as possible. The company and team in Pembroke have integrity which is not a word we would normally use to describe estate agents. Highly recommended by us.

Lynne · 18 October 2024

★★★★★ 5/5

Google

John Francis Pembroke recently sold a property for me. Haydn, Liz and rest of the team provided a great service. Haydn knows the local property market like the back of his hand and puts a strong emphasis on client care. His standard of service was excellent. Liz provided faultless client service - she kept me updated at all stages, was very responsive and was always helpful with any queries I had. In summary, Haydn and Liz combined strong knowledge of the local property market, a robust understanding of the conveyancing process along with excellent client care. They always pick up the phone with anything requiring discussion rather than hiding behind email. Most importantly, they are genuinely nice people to deal with. JF Pembroke was recommended to me a few years ago and they then sold a property for me in 2021. The strength of service ensured I came back to them to sort another sale in 2022. It goes without saying that if selling any property in future I would want them involved. I will also continue to recommend them to others.PositiveResponsiveness, Quality, Professionalism

Rob · 27 August 2023

★★★★★ 5/5

Google

A huge thanks to Haydn for supporting my big move back to Pembroke. He was always responsive and polite and had a problem-solving mindset when it came to arranging viewings from 400 miles away! …

Stephanie · 14 July 2025

★★★★★ 5/5

Google

We had a brilliant experience with John Francis, especially with Haydn! He was amazing from the start, showed us around the property excellent local knowledge and throughout the buying process was great. Answered any query at all stages of the buying process and supported us when trying to get everything over the line is readiness to complete before Christmas! Thank you!

Elis · 2 January 2026

★★★★★ 5/5

Google

I can't thank Haydn and the team enough for there help and advise selling my property. The conveyancing had a few issues and some inspections were required on my part, I live 200 miles away, so Haydn put me in touch with great contractors to carry out the work. It was this extra effort and service that finally enabled me to complete on the sale. Haydn and the Pembroke team were great all the way!

Martin · 2 February 2025

★★★★★ 5/5

Google

Massive thank you Haydn and the team at John Francis, helped me with buying my first property and went above and beyond to support me throughout the process. Can’t recommend them enough 👍🏻 …

Luke · 22 May 2025

★★★★★ 5/5

Google

On behalf of my family and myself I would like to to say a huge thank you to all the the team at John Francis Pembroke. Anne, Haydn, Helen and especially Liz went above and beyond to make the sale of our one bedroom flat happen. We had been renting it out for the last 8 years after living there for 6 ourselves. The value of the flat had dropped due to the financial crash in 2008 and we had waited patiently for the value to creep back up in order to at least redeem the mortgage. We were not overly fond of renting it out as, getting a decent tenant is pot luck and people don’t realize there are a lot of hidden costs involved. We put the property up for sale with John Francis Pembroke a couple of years ago, and as demand for property in Pembrokeshire rose we received and accepted an offer in January of this year. Liz was generally our main point of contact and was always the other end of the phone for any queries we had. Even when they were so busy and unable to take my phone call, you could guarantee a call back before the end of the day. There were many times that Liz would have to play the role of a second solicitor too as the buyers conveyancer was less than good at communicating and at generally doing their job. This meant that she and the rest of the team would spend a lot of time trying to get through to the buyer’s solicitor just to get me a update and it was never too much trouble. I'm not sure if it hadn't of been for the constant communication of Liz and Anne with the buyer and their solicitor that things would have gone to plan. If for whatever reason Liz was unavailable, either Anne, Haydn or Helen were there to pick up where she had left off no problem at all. They all put the same amount of time and effort, if not more, into selling this small, low priced property as they would have a £1,000,000 estate home. They have no idea how much we appreciate what they have done for us. We cannot thank you all enough. A special mention and thank you to Anne, who prior to this sale going ahead had kept in regular contact with us in regards to viewings and feedback. Viewings early on were made difficult for her as there was a tenant living at the property, so they needed to be arranged in advance as well as communicating directly with the tenant . However as always nothing was too much trouble. Again a special thank you to Liz, we don’t know what we would have done without you! Dan, Kirsty and Family

Daniel · 4 June 2022

★★★★★ 5/5

Google

A big thanks to the team at Pembroke from the initial valuation and advice from Hayden right at the begining all the way through to completion. Thanks to Anne in particular as she dealt with many a question on our part and remained professional yet friendly putting us at ease during the whole process. We would definitely return to John Francis for any property sales in the future and would be more than happy to recommend to friends and family based on our experience. Many thanks Andrew Bell and Rachael Clark

Rachael · 4 June 2022

★★★★★ 5/5

Google

Got my house sold, was like selling ice to Eskimo in the current Welsh house climate. Costs a bit, but could not done it on purple bricks this time. Great all round service which also is not on purple bricks!

Mo · 7 April 2026

★★★★★ 5/5

Google

Sara has been amazing all throughout our house search, we was desperate to find somewhere and all throughout she was incredible helping us find the right house for us, highly recommend Sara if your looking to buy! Thank you for helping us find our first home.

Stevie · 27 July 2024

★★★★★ 5/5

Google

Myself and my partner have recently bought our first house through John Francis, Pembroke. The John Francis team, in-particularly Haydn and Sara, were fantastic throughout the whole process. Nothing was ever too much, and they were always available to answer any questions or concerns. As first time buyers, we were quite nervous about the whole process. But the team at John Francis made our first buying process a lot less stressful and a lot more enjoyable! A huge thank you to Haydn and the rest of the team for their help and support!

Miss · 28 May 2024

★★★★★ 5/5

Google

Sara has been a dream to work with. She was approachable, knowledgeable and really supportive through the whole process. I highly recommend John Francis and the lovely new home gift I received just was such an above and beyond service. Thank you for helping me find my home.

Sian · 29 March 2024

★★★★★ 5/5

Google

I would like to thank Liz Arthur in particular for putting up with me and for listening to all my moaning and changing my mind but Liz did it with her usual charm and professional manner. I think she’s an asset to the John Francis group. Also not forgetting Helen and a gentleman I spoke to I believe he Is the manager. Once again thanks for putting up with me.

Ian · 4 June 2022

★★★★★ 5/5

Google

Many thanks to John Francis Estate Agents, especially Sara and Haydn, for helping us sell our house. Everything went smoothly and exceptionally quickly and we were kept up to date with every step. I highly recommend them.

Sanz · 25 September 2024

★★★★★ 5/5

Google

John Francis pembroke were excellent agents when they recently sold our bungalow , being proactive at all times, even during the difficult time of lockdown in Wales, they kept us informed and up to date on any developments concerning the sale. Our new neighbor's have also commented on how helpful Haydn and his team have been, saying Haydn was a very professional and personable young man. We would definitely recommend John Francis. Mr & Mrs Wilson

Di · 4 June 2021