Trusted Agent profile · Pembroke
Verified
★★★★★
270 reviews across 3 platforms
45-47 Main Street, Pembroke, SA71 4JS
Part of FBM Residential Lettings, see every office.
FBM Residential Lettings's office in Pembroke, at 45-47 Main Street, is rated 4.8 out of 5 across 270 reviews on three platforms, including 260 Google reviews rated 4.8.
Why use FBM Residential Lettings to let your property We are an Estate and Letting agent with nearly 180 years of experience. The ever growing portfolio of properties we currently manage in the region of 400 properties across Pembrokeshire. FBM Lettings are a leading brand in Pembrokeshire with ARLA (Association of Residential Letting Agents) qualified experienced team. When we manage your property we take the worry out of letting and handle the daily running of your rental property. Accurate Valuation As a local established Letting and Estate Agency we are able to draw on extensive knowledge of local property values and rental figures in Pembrokeshire. All our valuers are NAEA or ARLA qualified, a huge amount of local knowledge and experience take into account the popularity of the area and the approximate distance to local amenities such as shops, schools and transport. Property Management Service Our experienced Residential Lettings team are able to provide a service to all tenants to ensure that any issues or queries that may arise are quickly dealt with, acted on and resolved.
Every review we hold for the Pembroke office, from every platform, shown as written. First names only.
1/5
GoogleRude, patronising, condescending staff. Charlotte is extremely confrontational. Repairs ignored, inspections sprung on tenants with no warnings then charged for their lack of communication. Absolutely appalling service for tenants
Dear Sarah, Thank you for taking the time to share your feedback, and we appreciate your … More
5/5
GoogleAnwen was a pleasure to deal with today, she was very knowledgeable, friendly and definitely stayed away from any pressurised selling techniques, giving all the time needed to view the property in detail. Wouldn't hesitate to recommend her.
5/5
GoogleWe finally have a place to call our own! Yay! Starting this chapter as a family of three feels really special. Huge thanks to Mr. Lheyton, he was so professional and helpful from the start. Made the whole process a lot less stressful. Finally got the key. The house is exactly what we needed. It already feels like home. Grateful for this new beginning. Thank you FBM
5/5
GoogleSteph supported a viewing of a 2 bed semi detached property. Steph was on time, super helpful and also respectful of giving me time to have a good look myself. Highly recommend and thank you!
5/5
GoogleFantastic service from Lheyton and the team at FBM Pembroke. Really appreciate the welcome pack and meeting us at our new home to hand over the keys. Thank you all so much, outstanding service
5/5
GoogleIt's always daunting buying your first home and as a buyer, it's easy to question the sincerity of the estate agents but we cannot thank Anwen enough for helping us through the entire process. She has been so genuine and helpful and really …
Wow! What a lovely review! It was an absolute pleasure to be involved in your experience and we are so pleased it was such a positive one. We wish you the very best for the future and we hope you are very happy in your new home! Anwen @ FBM Sales Team
5/5
GoogleViewed a property not too long ago with Steph, and whilst the house wasn’t quite right for me, Steph was absolutely lovely. She was very personable, very easy to talk to and we had a few laughs which made the experience even smoother. …
5/5
GoogleThe Manager of FBM Charlotte has been very understanding regarding my search as I am trying to secure a property whilst on overseas assignment which brings with it additional strain. Thank you.
1/5
GoogleFBM are categorically the worst estate agent I have had the displeasure of working with. From initial engagement, they overcomplicated what should have been a straightforward buying process and despite having undertaken proof of fund checks with our solicitor (who coincidently are regulated by the SRA) we were forced to utilise lifetime legal - at our cost!. When this was queried it was advised that this would provide protection in the event the property would fall through. After originally having our offer accepted, weeks elapsed with abysmal communication. Despite assurances everything was progressing as it should be, we then had the unfortunate news that the other side had pulled out of the deal (bad but an unfortunate consequence of current regulations). We initially tried to resurrect the deal but it was proving difficult so we pulled out. FBM then contacted us to advise the other side would again accept our offer. At this stage weeks and weeks had elapsed and we were given assurances that the sale would go ahead. FBM managed the communications with the other side but it soon became apparent we were being misled and the deal we had presented was not acceptable to the other side. The communication was abysmal and at times we were given conflicting updates by FBM and the other sides solicitor on the same day!! Our solicitor commented that it was one of the the worst experiences she has had with an estate agent and we certainly share that view. Even worse, when we then tried to recover the costs of the sale falling through (the reason we went through the initial unnecessary hardship of using their third party lifetime legal (which they no doubt get a kick back from!) we were told our membership had expired and we were unable to recover. In all my years of experience buying and negotiating 100s of property deals, FBM are categorically the worst estate agent I have worked with. My disappointment at losing the sale is miniscule in comparison at my displeasure of having to deal with FBM, their abysmal communication and incompetence in progressing what should have been a straightforward case. If the offer was not acceptable, they should have advised this from the start which would have saved us months of cost and time - instead we were strung along and felt like they served as a barrier to doing the deal rather than actually assisting to progress the sale. Definitely an estate agent to avoid.
5/5
GoogleSam and the rest of the team have been enormously helpful and supportive, guiding me through the home buying process from initial viewings to supporting me with every detail thereafter. Response time was always rapid and the level of …
Hi David, It was a pleasure, thank you for your review it means a lot! Hopefully, we can work together in the near future, Sam.
5/5
GoogleWe were looking for a property to buy and Anwen was great! Let us know about any suitable properties that became available and then was friendly and informative on viewings, without being overbearing or 'salesy' and some Estate Agents can …
Wow, thank you Mel! It was an absolute pleasure to be involved in the search for your next home. I am so glad you found somewhere. You know where I am if you need me in the future. All the best, Anwen @ FBM Sales
5/5
GoogleSo far our experience has been very positive. Our agent Anwen is very friendly and professional and we are very happy to be guided by her to a hopefully successful sale.
5/5
GoogleDonna and Steph were amazing throughout our purchase. Nothing was ever too much for them, and they helped us above and beyond, during a rather difficult purchase to make it happen on time. Thanks you to all the team, Helen and Clive
5/5
GoogleLheyton Warby was fantastic to work with. He gave up his Bank Holiday Monday to visit the house we’re renting out. He was charming and polite.
5/5
GoogleHonestly from the bottom of our hearts THANK YOU. Donna and the team have been fantastic with thier service. Patience, diligent, great communication throughout the process. Highly recommend to anyone. Look forward to working with you again in the future.
5/5
GoogleRussell and Jackie would like to thank Donna and Anwen for their help and understanding and found them highly professional and experienced with dealing with our property. Would highly recommend them to anyone considering either buying or …
Thank you so much for our 5 star review and lovely comments! It was an absolute pleasure to meet you both and best wishes for the future! Anwen @ FBM Sales Team
5/5
GoogleDonna and her team are excellent - patient, supportive, considerate, courteous and highly organised. A pleasure to have as our estate agents.
5/5
GoogleCharlotte from FBM showed us around the property on two occasions and each time she was very informative and knowledgeable. We never felt rushed and nothing was too much trouble. Thank you Charlotte
5/5
GoogleOur tenant informed us that his electricity was off. It was out of FBM's normal office hours, but we had excellent support from Lheyton, their emergency contact. He called over to the property to confirm the problem, very quickly, and arranged for electricians to attend. He kept us informed throughout.Thanks for the great service.
4/5
GoogleThe agent was friendly and not rushing you out the door,answered most of my questions and promised to get back to me ASAP with answers she needed to find out All in all a great experience and viewing
5/5
GoogleFBM are sales agents who are handling the purchase of a house listed with them. The agent we are working with is Donna Jones-Powell who has gone out her way to make sure that everything moves forward. She spares no effort or time to ensure that the deal is favourable for both parties. It is rare to meet and work with such a personable and professional real estate agent.
5/5
GoogleOn time, knowledgeable and very helpful. This was our first viewing with FBM and Anwen was an excellent ambassador.
5/5
GoogleAnnwen was extremely professional and informative on the property she showed us around today. Thank you Annwen and FBM.
5/5
GoogleLheyton was professional and punctual, helping us to let our property in Pembrokeshire. A valued contact
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