Every review we hold for the Pembroke office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleUsing FBM at the mo to find a rental property. Has been a smooth, helpful and service based experience. Have received excellent customer relations from Lheyton Warby and looking forward to moving into our new home soon. Thanks 👍🏽 …
Mark · 24 August 2026
Agent replied · 7 September 2026
Thank you so much for your lovely review Mark! 😊 We’re really pleased to hear that your experience with us has been smooth and helpful so far. Finding the right rental property and moving into a new home should feel as straightforward and supported as possible, so it’s fantastic to know that Lheyton has provided such excellent customer service throughout your search.
We’ll be sure to pass your kind words on to Lheyton. Wishing you all the very best in your new home, and thank you for choosing FBM for your rental journey! 🏡💚
★★★★★ 5/5
GoogleFantastic service from Lheyton, such a nice gentleman and very kind of him to bring an ice cream to my property valuation which was very welcome in the summer heat. I’ve never experienced such amazing service before, I’m really impressed by the FBM service that Lheyton has delivered today.
Gavin · 23 June 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Gavin! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleAnwen was particularly helpful as she showed us around the property. She gave us plenty of space to view at our own pace, and also came in with detailed knowledge of the property when we needed that. The property, sadly for us, did sell to someone else very quickly, but Anwen took the time to let us know which was very much appreciated.
Louise · 8 October 2025
★★★★★ 5/5
GoogleI've just met with a really knowledgable man called Leyton from FBM who has valued my rental property and I am completely blown away by his knowledge and professionalism. His open and honest approach is refreshing and it's good to meet a mature agent for a change. I will definitely be using FBM when I come to let my property.
Dylan · 16 March 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Dylan! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleWe had been looking for many months to find a suitable rental property and have dealt with many estate agents across Wales. Hands down Rebecca at FBM is one of the very few who have been fab. Can't recommend highly enough.
Helen · 21 July 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Helen! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleRebecca was very professional, friendly, and responsive throughout the viewing process. She explained everything clearly, answered all my questions, and made the viewing feel relaxed and well-organised. Communication was excellent from start to finish, and the whole experience was smooth and straightforward. Thank you for your help.
Nirosh · 29 January 2026
★★★★★ 5/5
GoogleWe recently had the pleasure of working with FBM Pembroke for the purchase of our new property, a massive thanks to Donna and the team. Very professional and friendly, we would highly recommend to anyone looking for an estate agents. Thanks again!
Tom · 1 March 2026
★★★★★ 5/5
GoogleLheyton recently showed us around several houses and was extremely accommodating and knowledgeable about each property. He helped us navigate a few issues and made the whole process much easier. We would definitely recommend FBM and Lheyton.
T · 31 July 2026
Agent replied · 21 August 2026
Thank you so much for your kind review! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleIt was great to meet Donna, after numerous telephone conservations.
Donna, is so approachable, and we are sure a really positive asset to the team, at FBM Pembroke.
Donna, goes the extra mile for clients, and I am sure the staff too.
Thank you, Donna for all you support, we do appreciate all your help and time.
Jackie · 6 October 2026
★★★★★ 5/5
GoogleFBM Pembroke were great from start to finish, Lheyton helped me secure a new property very quickly with an out of hours viewing and was consistently looking for a new property for me, providing me with updates. Could not recommend enough, thank you :)
Grace · 8 January 2026
★★★★★ 1/5
GoogleThe agent we met didn't introduce herself when we arrived for viewing. After viewing didn't ask us for any feedback. We found this very unprofessional.
Huw · 22 September 2026
Agent replied · 30 September 2026
Thank you for taking the time to share your feedback Huw. We’re genuinely sorry to hear that your experience at the property viewing did not meet the standard of service we expect to provide.
Your comments have been taken on board and will be shared with the relevant team so we can ensure our approach to property viewings is consistent and professional across our offices. We appreciate you bringing this to our attention, as feedback like this helps us identify where we can improve our customer service.
Thank you again for your honest feedback, and we’re sorry that we fell short on this occasion.
★★★★★ 5/5
GoogleExcellent service throughout my search for a new property.
Millie was brilliant with her professionalism and knowledge in helping my search and liaising with the sellers of the property I'm purchasing
Anthony · 20 June 2025
Agent replied · 20 June 2026
Thank you for the review Anthony we are delighted you are happy with the service provided and look forward to getting you moved into your new home.
Best Wishes
Millie
★★★★★ 5/5
GoogleWe have been with FBM for the past couple of years and have noticed a real improvement over the past year. Charlotte has been consistently helpful and efficient, and Lheyton was personable and meticulous during his visit to the property. We’ve dealt with other local competitors, and FBM have been the best for us.
Tina · 4 September 2025
★★★★★ 5/5
GoogleExemplary service and attention from Lheyton at FBM, the best agent I have dealt with in my life. I can’t thank him enough r for the help he has given me and my daughter. 10 stars!
Jane · 18 June 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Jane! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleShannon is a brilliant agent - the right balance of professional and personable. Her person centred approach made our viewing completely comfortable. We were not at all rushed and we felt genuinely listened to. Thank you!
Jude · 5 February 2026
★★★★★ 5/5
GoogleRebecca organised a last minute viewing for me of a lovely property for the short period I was in the area. She was friendly and knowledgeable and the overall viewing process was very enjoyable.
Edward · 22 June 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Edward! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleRecently purchased and sold properties via FBM.
We dealt with Donna, Amberley and Melissa throughout the process and they were all very knowledgeable and professional.
All questions were answered promptly.
Would recommend FBM!
Robert · 22 February 2026
★★★★★ 5/5
GoogleFound my absolute dream rental through this agency, Rebecca was the one I dealt with who was absolutely wonderful through the entire process, really good communication, kept me informed through the whole thing, and was just overall fantastic and pleasant to deal with. Highly recommended.
Dyfed · 17 October 2025
★★★★★ 5/5
Google5 star experience - friendly and swift communication
Throughout the process of moving we worked with Aaron. Aaron came to our flat at …
David · 20 June 2025
Agent replied · 20 June 2026
Thanks David, it was a pleasure to work with you on your move and I am delighted you were happy with your service. I wish you all the best in your new home!
Best Wishes
Aaron
★★★★★ 5/5
GoogleJust had a really great guy to value and take in my rental property, professional and very knowledgable. FBM are the market leaders and Lheyton has delivered. Amazing service
Chris · 22 June 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Chris! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
★★★★★ 5/5
GoogleFlawless and professional service from the FBM team. Lheyton was quick to assist with our queries and even quicker getting our rental application processed! 10/10
Kathryn · 9 March 2026
★★★★★ 5/5
GoogleIncredibly friendly and efficient team, Lheyton went above and beyond to assist with the rental application process. Could not recommend FBM more highly!
Calum · 9 March 2026
★★★★★ 5/5
GoogleBought though Steph @ Pembroke Office
Efficient, polite & responsive any question. After trying to buy though 2 other estate agents in the area who were either rude or unhelpful. Steph was pleasure to buy though, wish more people had as much enthusiasm about there role as she does.
James · 17 March 2024
Agent replied · 6 February 2024
Customer satisfaction is our top priority, and we're glad to hear that we met your expectations. If there's anything else we can do for you, please don't hesitate to let us know!
★★★★★ 5/5
GooglePleasure to deal with Lheyton from FBM. Very helpful & informative throughout. Great communication start to finish. Greatly appreciated.
Nicola · 31 July 2026
Agent replied · 21 August 2026
Thank you so much for your kind review Nicola! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
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