Charters Park Gate reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Some estate agents look the part but treat a viewing as just another appointment in the diary. Then there are those who genuinely listen, pay attention to detail, and understand that finding a home is as much emotional as it is practical. Lewis Rollins is firmly in the latter category. He took the time to understand what mattered to me and presented the property in a way that allowed me to picture myself living there, not simply walking through it. That ability to engage your imagination makes all the difference. I felt confident enough to put an offer in the very same day. Top-drawer estate agent. Top-drawer company. Carl M.

Carl · 15 February 2026

★★★★★ 4/5

Google

Generally very good service provided. I will not give 5 stars as there were several problems caused by the vendor and solicitors, making communications with vendor very inefficient. This slowed down proceedings, most notably incorrect listing of service charge and insurance by vendor, which were not checked by solicitors. The vendor did not respond at all, which caused problems for Charters and my bank account. Overall Charters helped to sort out these and other problems. I was not going to review , but the second request made me do it. Overall Charters good. Problems were caused by vendor and solicitors and their lack of diligence.

Roland · 15 January 2026

★★★★★ 5/5

Google

From the very outset and first communication, the service from Alex, Robyn and Lilly has been nothing short of outstanding. They provided a genuinely warm and personal service throughout the entire process, which made what can often be a stressful experience feel straightforward and reassuring. The paperwork was handled seamlessly and efficiently - something that is all too often overlooked, and everything was clearly explained at every stage. A truly professional, approachable and reliable team. I wouldn't hesitate to recommend them to anyone looking to rent through charters. Steve

Steve · 15 January 2026

★★★★★ 5/5

Google

(Fareham Branch) Zoe has been amazing and so helpful, keeping in consistent contact with myself about the whole process smoothly. So thank you very much, you have been great! It has been a long ride for myself and my partner, going through many different estate agents, but I can not be happier, going with Charters, Kelsey is so friendly. She has been amazing. She went out of her way to accommodate our viewing and found the perfect match, Every box has been ticked. I will definitely recommend her to anyone in need of an agent in the future. So thank you so much!

Carly · 15 December 2025

★★★★★ 5/5

Google

We have been very impressed with the service we have been provided by Harry at the Park Gate branch during our search for a new property. Harry was quick to recommend an alternative property better suited to our requirements and worked tirelessly to get our application tied up and approved with both the landlord and ourselves as tenants best interests at heart. Harry has been knowledgeable and helpful during the whole process - thank you. A big thank you to the rest of the team who have been great handling any queries and calls from me. Highly recommend Harry and the team.

Bethanie · 15 August 2025

★★★★★ 5/5

Google

I had the most efficient agent in Stacey Walters at Charters Fareham after a very difficult conveyancing. He did everything to help finalise my sale. He is very calm pleasant and extremely knowledgeable in his position as Sales manager. I thoroughly recommend Stacey and all the staff at Charters Fareham! I have been with present team and many of the previous branches over many years! Selling and as a landlady for several properties I have faith in all at Charters! Thanks Stacey for your ongoing patience and calmness !

Ada · 15 July 2025

★★★★★ 1/5

Google

We have recently sold through Charters. Although we sold quite quickly, I believe this was due to the house and its location rather than the sales team representing us. The lack of knowledge, despite us providing full information about our property numerous times, was shocking. After the sale was agreed, communication was consistently slow, unclear, or non-existent, and I often had to chase for basic updates. Professionalism was lacking, and every time I called for an update (as I never received any phone calls), I was made to feel very uncomfortable by Jo at the Park Gate office. Considering Charters have been around for years, I expected far better service and accountability. Based on my experience, I would not recommend this agency and would advise others to consider more independent estate agents, as they are far more helpful and professional.

Olga · 15 January 2026

★★★★★ 5/5

Google

Fantastic from start to finish, called many occasions to arrange multi viewing always greated we polite well wandered and professional people, when out view I was introduced to Lewis very well presented well informed young man who was able to answer all my questions and give me some great advice when making decisions as for the guys in the office I spoke to all very wecoming and helpful when leaving a messge for somonoe i was also contacted back ASAP. all in all great bunch of people.

Mitchell · 15 March 2026

★★★★★ 5/5

Google

My experience with Charters Park Gate has been excellent. Buying through them and from the initial viewing, their communication has been consistently outstanding, the staff are also very helpful

OLAGBAJU · 15 March 2026

★★★★★ 5/5

Google

Had a great experience with Charters, a very quick and smooth experience which made the process less stressful! Lily Mott was brilliant, a kind and welcoming presence that made us feel at ease throughout the process. The help from the company as a whole was great and would definitely recommend going with Charters if you’re looking for a stress free process.

Lily · 12 April 2025

★★★★★ 5/5

Google

Would definitely use Charters Estate Agents again. They were excellent and very professional. We especially would like to thank Sarah for making our sale go so smoothly. She was excellent at relaying any questions to our buyer and went over and above to make the whole experience as pain free as possible. She was a delight to deal with.,

Julie · 15 April 2025

★★★★★ 5/5

Google

A huge thank you to Tilly Osmond in the Charters Park gate office. We have just exchanged on a house that Tilly told us about before it was even on the open market! Thank you Tilly for helping us secure what is going to be our future family home.

Toby · 21 March 2025

★★★★★ 5/5

Google

So far so great!!! We have been on the market with Charters for a few days & we already have 2 viewings booked in! This is in stark contrast to the previous estate agent we were using (who will remain nameless). All staff who we've interacted with thus far have been phenomenal although a special shout-out to the following: Sarah - For being a truly wonderful estate agent, showing us round homes & being completely open & honest (not usual in my dealings with estate agents). Was passionate & easy-to-talk to. Storme - Absolute powerhouse, full of energy & easy to talk to. Delivers exactly what she says she will. The rest of the team are also exceptionally lovely people, Kerry, Tilly & Jonathan. All you've got to do now guys is sell our house! No pressure!

Simon · 15 June 2025

★★★★★ 5/5

Google

We have both found Lisa Roberts from Charters sales progression team to be the linchpin to driving the sale of our house forward - however the service has been faultless from the point of marketing the property. Lisa is really personable, efficient, and clear about what the issues and holdups are. She has got a good sense of humour (it probably helps during what is often a stressful and uncertain process!) and just comes across very naturally, which is pretty refreshing nowdays. Thanks Lisa for your hard work in coordinating our sale and making it as pain free as possible! We are thrilled with the service received from all the Charters team.

Rebekah · 29 October 2022

★★★★★ 5/5

Google

The service received from Toby at charters is absolutely phenomenal! Absolutely amazing person to deal with, he kindly schedule me in for over four viewings. I explain that I'm in the area on a certain date and he went above and beyond to make sure the most has been made for my search. Big thank you to Toby I really hope that we get our future home with yourselves. Would highly recommend this company and of course Toby!!

Savannah · 29 October 2022

★★★★★ 5/5

Google

We used Charters for their Lettings side of the agency. A seamless service starting with Adam, Lettings Manager, who was understanding of our needs, patient and courteous whilst dealing with several generations of the family, all new to the landlord game! Clear communications all the way, nothing too much trouble, no question too stupid! Adam was clear that our property was not the norm, managed our expectations, knew the market, tenant now in. Delighted with the service received and would highly recommend, definitely 5* worthy!

Karen · 7 July 2022

★★★★★ 5/5

Google

We have both found Lisa Roberts from Charters sales progression team to be the linchpin to driving the sale of our house forward - however the service has been faultless from the point of marketing the property. Lisa is really personable, efficient, and clear about what the issues and holdups are. She has got a good sense of humour (it probably helps during what is often a stressful and uncertain process!) and just comes across very naturally, which is pretty refreshing nowdays. Thanks Lisa for your hard work in coordinating our sale and making it as pain free as possible! We are thrilled with the service received from all the Charters team.

Rebekah · 7 July 2022

★★★★★ 5/5

Google

The service received from Toby at charters is absolutely phenomenal! Absolutely amazing person to deal with, he kindly schedule me in for over four viewings. I explain that I'm in the area on a certain date and he went above and beyond to make sure the most has been made for my search. Big thank you to Toby I really hope that we get our future home with yourselves. Would highly recommend this company and of course Toby!!

Savannah · 7 July 2022

★★★★★ 2/5

Google

I'd like to start this review by saying that Tilly and Sarah in the sales team were a pleasure to deal with and a credit to their industry. We recently purchased a property through Charters and despite our initial positive impression through the sales team, we had several issues with the sales progression team. We were repeatedly mislead, lied to and pressured into time and financial commitments. The sales progression team lost control of our purchase and kept lying to us to 'keep us on the hook'. We had undue pressure put on us to financially commit despite being in full knowledge that the sellers were lacking behind, repeatedly telling us that we don't want to be the reason to hold up the sale. This happened on several occasions where they were lying to not only ourselves, but our solicitors. It reached such a level we had to escalate our case to senior management. I'd be very wary trusting Charters to sell a property which is one of the most important and stressful times. Unfortunately, they have reinforced the stereotype around estate agents and we would be reluctant to purchase a property listed by Charters in the future.

James · 2 April 2025

★★★★★ 5/5

Google

Very happy with the service provided by charters Park Gate, and specifically Kerry Little, the sales manager, whom has gone above and beyond with her assistance and leading the team with the sale of my property. Highly recommend this branch and team.

G · 15 March 2026

★★★★★ 5/5

Google

Thoroughly recommend Charters if you wish to sell your home. The whole team has been wonderful but a particular mention must go to Toby. Toby is a credit to Charters, he has been such a pleasure to deal with, unfalteringly polite, courteous and professional at all times. Always keeping me informed along the way and getting back to me when he says he will. Truly an agent that has your best interest at heart.

Natalia · 7 July 2022

★★★★★ 5/5

Google

POSITIVE VIBES. We put my late father’s property on the market with Charters Park Gate Office (Fareham Borough) and all the team there were very proactive from the start. Tilly supplied an attractive, yet realistic valuation and was very positive and professional while her colleague Lewis had potential buyers lined up very quickly, even before the official photos had been readied. Lewis also went out of his way to visit in person, to gauge the property’s potential himself, which impressed us. Within a few days we had an offer at the full asking price. Good team dynamic, good communication. Highly recommended.

S · 15 January 2026

★★★★★ 5/5

Google

Wonderful experience finding a property to rent with Alex, she was so helpful and went out of her way to assist us in our search to find a new home. Highly recommend and thank you again Alex :)

B · 18 March 2026

★★★★★ 5/5

Google

Although we ultimately sold through another agent, Charters were fantastic throughout. They actually found us a buyer and were incredibly friendly, professional, and responsive from the start. Storme and Tilly deserve a special mention, nothing was too much trouble. Their marketing is excellent and communication second to none. I wouldn’t hesitate to recommend them to anyone looking to sell. A great team doing a brilliant job!

Michelle · 15 June 2025